Preventive Maintenance
2 MOTOROLA SOLUTIONS
Tower Guys _ Check guy wires for fraying and tension.
Guy Wire Hardware 4 Check hardware for rust.
CONCRETE CONDITION
Tower Base | Check for chips or cracks. “|
Preventive Maintenance
3 MOTOROLA SOLUTIONS
Annual Preventive Maintenance - Level 2
The terms and conditions of this Statement of Work (SOW) are an integrai part of Motorola's Service
Agreement or other applicable agreement to which it is attached and made a part thereof by this
reference.
Annual Preventative Maintenance will provide an annual operational test and alignment, on the
customer's infrastructure equipment {infrastructure or Fixed Network Equipment or “FNE”) to
monitor the Infrastructure’s conformance to specifications, as set forth in the applicable attached
Exhibit(s}, all of which are hereby incorporated by this reference.
11 Scope
Annual Preventive Maintenance will be performed during standard business hours (unless otherwise
agreed to in writing). If the system or Customer requirements dictate this service must occur outside
of standard business hours, Motorola will provide an additional quotation. Customer is responsible
for any charges associated with unusual access requirements or expenses.
1.2 Inclusions
Annual Preventive Maintenance service will be delivered on Motorola seld infrastructure including
integrated third party products per the level of service as defined in Table 1: PiM Tasks Performed.
1.3 Limitations and Exclusions
Unless specifically described in Table 1, the following activities are outside the scope of the Annual
Preventive Maintenance service, but are optional services that are available to Annual Preventive
Maintenance customers at an additional cast:
1.3.1. Emergency on-site visits required to resolve technical issues.
1.3.2. Third party support for equipment not sold by Motorola as part of the original
system.
1.3.3. System installations, upgrades, and expansions.
1.3.4, Customer training.
1.3.5. Hardware repair and/or exchange.
1.3.6, Network security services.
1.3.7. Network transport.
1.3.8. Information Assurance.
1.3.9. Motorola services not included in this statement of work.
1.3.10. Any maintenance required as a result of a virus or unwanted intrusion is excluded if
the system is not protected against these security threats by Moitorola’s Pre-tested
Security Update Service when applicable.
1.3.11. Tower climbs, tower mapping analysis or tower structure analysis
1.6 Motorola has the following responsibilities:
1.6.1 Notify the customer of any planned system downtime needed to perform this
Service.
1.6.2 Advise customer of any issue that requires immediate attention.
1.6.3 Maintain communication with the customer as needed until completion
(“resolution” implies a problem is being fixed} of the Annual Preventive
Maintenance.
© MOTOROLA SOLUTIONS
Preventive Maintenance
1.6.4
1.6.5
1.6.6
Determine, in its sole discretion, when a case requires more than the Preventive
Maintenance services described in this SOW and notify customer of an alternative
course of action.
Provide customer with a report documenting system performance against
expected parameters along with recommended actions, Time allotment TBD.
Provide trained and qualified personnel with proper security clearance required to
complete Annual Preventive Maintenance service.
1.7 The Customer has the following responsibilities:
1.7.1
1.7.2
1.7.3
1.7.4
1.7.5
1.7.6
1.7.7
1.7.8
Provide preferred schedule for Annual Preventative Maintenance to Motorola.
Authorize and acknowledge any scheduled system downtime.
Maintain periodic backup of databases, software applications, and firmware.
Establish and maintain a suitable environment (heat, light, and power) for the
equipment location and provide Motorola full, free, and safe access to the
equipment so that Motorola may provide services. All sites shall be accessible by
standard service vehicles.
Submit changes in any information supplied in the Customer Support Plan (CSP) to
the Customer Support Manager (CSM}.
Provide site escorts in a timely manner if required.
Provide Motorola with requirements necessary for access to secure facilities.
Obtain at Customer’s cost al! third party consenis or licenses required to enable
Motorola to provide the Service.
MOTOROLA SOLUTIONS
Table 1: PM Tasks Performed
Preventive Maintenance
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MASTER SITE CHECKLIST i:
SERVERS Levell Level 2
Equipment Alarms Check LED and/or other status indicators for fault conditions. x x
Perfarm recommended diagnostic tests based on server type. x x
Capture Diags Capture available diagnostic logs.
Review UEM events and transport medium types, x *
(microwave/leased line/telco, etc}. Event log review for
persistent types. Verify all NM client applications are operating
NM Client Applications {| correctly.
Perform audit of software media on site. Versions, KC numbers, x x
| Verify System SW CD's types, etc.
Verify backups have been done or scheduled. $2 database (BAR), x x
Complete Backup Centracom CDM/ADM database, etc.
Server Check Disks Perform checkdisk on server hard drives x
Perform Zone Controller switchover. ZC1 to ZC2 and back again x
Verify Redundant ZC's {coordinate with customer).
ROUTERS Levell Level 2
Equipment Alarms Check LED and/or other status indicators for fault conditions. x x
SWITCHES | | Levell Level 2
x x
Equipment Alarms Check LED and/or other status indicators for fault conditions.
Perform recommended diagnostic tests based on switch type. x x
Capture Diags Capture available diagnostic logs.
Verify Redundant Test redundancy in CWR devices. Core router switchover x x
Switches {coordinate with customer).
DOMAIN CONTROLLERS Levell Level 2
x x
Equipment Alarms Check LED and/or other status indicators for fault conditions.
Perform recommended diagnostic tests based on server type. x x
Capture Diags Capture available diagnostic logs.
Perform audit of software media on site. Versions, KC numbers, x x
Verify System SW CD's types, etc.
FIREWALLS Levell Level 2
x x
Equipment Alarms Check LED and/or other status indicators for fault conditions.
Perform recommended diagnostic tests based on server type. x x
Capture Diags Capture available diagnostic logs.
LOGGING EQUIPMENT Levell Level2
x x
Equipment Alarms Check LED and/or other status indicators for fault conditions.
Preventive Maintenance
Ci MOTOROLA SOLUTIONS
Perform recommended diagnostic tests based on server type. x x
Capture Diags . Capture available diagnostic logs.
“Server CPU Health i.e, memory, HDD, CPU, disk space/utilization. | x x
MISCELLANEOUS EQUIPMENT levell Level2
so ——
Equipment Alarms Check LED and/or other status indicators for fault conditions.
Perform recommended diagnostic tests based on server type. x x
Capture Diags Capture available diagnostic logs.
' Server CPU Health ) i.e. memory, HDD, CPU, disk space/utilization. x x i
: . . i
TANT
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SOFTWARE | sala
‘Teveld Level 2
x
| Perform audit of software media on site. Versions, KC numbers, x
Verify System SW CD's | types, etc.
Verify System SW Verify software versions installed on system. Document any x
Installed | changes. :
SWITCHES tevell Level 2
Equipment Alarms _ Check LED and/or other status indicators for fault conditions. | OX (OX
Perform recommended diagnostic tests based on switch type. x x
Capture Diags Capture available diagnostic logs.
Verify Redundant Test redundancy in CWR devices. Core router switchover x
; Switches (coordinate with customer). i
, MISCELLANEOUS EQUIPMENT Level1 Level 2
| Equipment Alarms Check LED and/or other status indicators for fault conditions. X x
| Perform recommended diagnostic tests based on server type. x x
Capture Diags Capture available diagnastic logs. _
Site Frequency Standard x x
_ Check Check lights and indicators for A/B receivers. dt
Server CPU Health Le. memory, HOD, CPU, disk space/utilization. ; x
Site Controller 7
Redundancy (trunking) ' Roll site controllers with no dropped audio. _
COMPARATORS Level1 Level 2
Equipment Alarms Verify no warning/alarm indicators. x x
Clean Fans and x x
: Equipment Use antistatic vacuum to clean cooling pathways
© MOTOROLA SOLUTIONS
| DISPATCH SITE CHECKLIST
Preventive Maintenance
a ee rR eT
Recording
recorder {if applicable}
| GENERAL Levelt Level 2
x x
inspect all Cables Inspect all cables/connections to external interfaces are secure
Mouse and Keyboard Verify operation of mouse and keyboard x x
Verify each operator position has access to required x x
Configuration File configuration files
Console Op Time Verify console op time is consistent across all ops x x
Screensaver Verify screensaver set as customer prefers x x
Screen Performance Verify screen operational/performance x x
Touchscreen Verify touchscreen operation (if applicable} XK x
Cabling/Lights/Fans Visual inspection of all equipment - cabling/ lights/ fans K x
| Filters/Fans/Dust Clean any filters/ fans/ dust- all equipment x x
Monitor and Hard Drive | Confirm monitor and hard drive do not “sleep” x x
DVD/Co Verify / clean DVD or CD drive x x
Time Synchronization Verify console time is synchronized with NTP server x
Verify anti-virus is enabled and that definition files are up to x
Anti-Virus date (within two weeks of current date}
| HEADSET UNPLUGGED TESTING a. | Leveli Level 2
Test all speakers - audio quality, volume, static, drop-outs, x x
Speakers excess hiss when turned up.
Channel Audio in x x
Speaker Verify selected channel audio in select speaker only.
Footswitch Pedals Verify both footswitch pedals operational x x
| Radio On-Air Light Verify radio on air light comes on with TX (if applicable) x
Verify radio TX/RX fram both headset jacks. Verify levels OK. x
| Radio TX and RX Check volume controls for noise/static or drop-outs,
Speaker Mute Verify select speaker muted. x
Verify telephone operational through both headset jacks. Check x
Telephone Operation volume controls for noise/static or drop-outs.
Verify select audio switches ta speaker when phone off-hook. {if ® x
Audio Switches interfaced to phones}
Radio Takeover in Verify radio-takeover in headset mic when phone off-haok (mic x x
| Headset switches to radio during PTT and mutes to phone),
OTHER TESTS Leveli Level 2
Verify phone status light comes on when phone off-hook (if x x
| Phone Status Light applicable}
Desk Microphone x x
Operation Confirm desk mic operation (if applicable)
Radio IRR Operation Verify radio IRR operational (if applicable) x x
Telephone IRR Verify telephone {if an radio computer] IRR operational (if
Operation applicable}
Verify operator position being recorded on lang term logging x x
MOTOROLA SOLUTIONS
Preventive Maintenance
Check (RR set-up parameters, and also audio card set-up and x
IRR Setup Parameters level adjustments
Confirm all paging controls are functional {including third party x
Paging Controls encoders if under maintenance)
COMPUTER PERFORMANCE TESTING taveli Level 2
Computer Reboot Reboot op position computer x x
Computer Operational Confirm client computer is fully operational (if applicable) x x
For XP and older x
Operating Systems:
Hard Drive
Fragmentation Check status of hard drive fragmentation- perform if needed
Event Logs Full event logs and review for major errors Xx
Hard Drive Backup Create backup of drive for offsite storage. x
Memory Usage Check memory usage x
Application Logs and x
Alerts Review built in application logs and alerts
Hard Drive Usage Check available space (10% minimum) x
AUDIO TESTING fevell Level 2
Audio Levels and Confirm all conventional resources are functional with adequate x x
Quality audio levels and quality
Secure Mode Confirm any secure talkgroups are operational in secure mode x
Confirm all trunked resources on screen are functioning by
placing a call in both directions {at the customer discretion} and
Trunked Resources at a single op position
EQUIPMENT ROOM TESTS Leveli Level 2
Recording - AIS Test Verify audio logging of trunked calls x x
Test op position logging on analog recorder (with customer x K
Recording assistance)
System Alarms Review alarm system on all equipment for errors x
Perform audit of software media on site. Versions, KC numbers, x x
Verify System SW CD's types, etc.
SDM AUX 1/0 Server Confirm all AUX 1/O's functional on one operator position x
Confirm all backup radios meet RF specs and combiner/antenna x
Backup Resources system fully functional
Verify System SW Verify software versions installed on system. Document any x
installed changes.
if redundant equipment used (e.g., routers, switches}, then x
IP Network Redundancy | switch to redundant equipment and confirm operation.
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Level 2) i
| Equipment Equipment Alarms
ites no warning/alarm indicators.
Clean Fans and
Equipment
Use antistatic vacuum to clean cooling pathways
Preventive Maintenance
[2.8% MOTOROLA SOLUTIONS
Site Frequency Standard | = 7
Check | Check lights and indicators for A/B receivers.
Basic Voice Call Check _- Voice test each voice path, radio to radio. x
Control Channel x x
Redundancy (trunking) . Roll control channel, test, and roll back.
Site Controller x x
Redundancy (trunking) | Roll site controllers with no dropped audio.
Complete GTR tests - Frequency Error, Modulation Fidelity, K x
Forward at Set Power, Reverse at Set Power, Gen Level Desense
GTR 8000 Results Sheet {| no Tx. 7
scat
| MOSCAD ) CHECKLIST
"MOSCADSERVER levell Level 2
Equipment Alarms Verify no warning/alarm indicators. x x
| Check Alarm/Event Review MOSCAD alarm and events to find if there are chronic x x
_ History issues. oo
Windows Event Logs Review Windows event logs, Save and clear if full, . x x!
Site devices to verify passwords. Document changes if any x
| Password Verification | found. a ce ene
Perform audit of software media on site. Versions, KC numbers, % x
Verify System SW CO's __| types, etc.
Verify System SW Verify software versions installed on server. Document any | x
Installed changes.
Server CPU Health i.e. memory, HDD, CPU, Ddsk space/utilization. x
: Verify security patches monthly/quarterly (Motorola and 3rd x
Verify Patches Party). Document any changes.
MOSCAD CLIENT Level1 Level 2
Equipment Alarms _ Verify no warning/alarm indicators. xn xX |
Check Alarm / Event Review MOSCAD alarm and events to find if there ; are > chronic x x
History issues.
Windows Event Logs Review Windows event logs. Save and clear if full. x x
Site devices to verify passwords. Document changes if any x %
| Password Verification found.
Perform audit of software media on site. Versions, KC numbers, x x
Verify System SW CD's types, etc.
Verify System SW Verify software versions installed on system. Document any x
Installed changes.
Verify security patches monthly/quarterly (Motorola and 3rd 7
Verify Patches Party}. Document any changes.
Server CPU Health ihe. memory, HDD, CPU, disk space/utilization. x
Verify backups have been done or scheduled. $Z database (BAR}, x
Complete Backup Centracom CDM/ADM database, etc.
MOSCAD RTU's Level1 _Leve! 2
Equipment Alarms Verify no warning/alarm indicators. x x
x x
Verify Connectivity
Verify Connectivity
ge MOTORCLA SOLUTIONS
Preventive Maintenance
Site devices to verify passwords. Document changes if any x
Password Verification found.
Check Alarm / Event Review MOSCAD alarms and events to find if there are chronic %
History issues.
Perform audit of software media on site. Versions, KC numbers, x
Verify System SW CD's types, etc.
Verify System SW Verify software versions installed on system. Document any x
Installed changes.
FACILITIES CHECKLIST |
| VISUAL INSPECTION EXTERIOR : Levell Level 2
ASR Sign _ Verify that the ASR sign is posted. x x
Warning Sign - Tower Verify warning sign is posted on the tower. x x
Verify that a warning sign is posted at the compound gate x x
_ Warning Sign - Gate entrance. en a oe
Verify that a 10 rules sign is posted on the inside of the shelter x x
10 Rule Sign | door.
Outdoor Lighting Verify operation of outdoor lighting/photocell. X x
Exterior of Building | Check exterior of building for damage/disrepair. x x
Fences / Gates Check fences/gates for damage/disrepair. x x
Landscape / Access x x
Road Check landscape/access road for accessibility.
VISUAL INSPECTION INTERIOR Levell Level2
Electrical Surge x x
Protectors Check electrical surge protectors for alarms.
Emergency Lighting | Verify emergency lighting operation. x
_indoor Lighting Verify indoor lighting. x
Visually Inspect that all hardware (equipment, cables, panels, x
batteries, racks, etc.) are in acceptable physical condition for
Equipment Inspection normal operation.
Site Frequency x x
Standard Check Check lights and indicators for A/B receivers.
Regulatory Compliance . .
(License, ERP, Fregency,
Deviation) Check station for regulatory compliance. Update station logs.
Clean Fans and x x
Equipment Use antistatic vacuum to clean cooling pathways
UPS Levell Level 2
Visual inspection x : x
(condition, cabling) Verify corresion, physical connections, dirt/dust, etc.
Verify rollover and x
rollback ___L Verify automatic switch to backup power when main power fails
Battery voltage checks | Verify, check and measure battery voltages. x
GENERATOR | Level1 Level 2
& MOTOROLA SOLUTIONS
Praventive Maintenance
Verify, check pane! housing, cracks, rust and whethering. x =
. Visual Inspection Physical connections, corrasion, dirt/dust, etc.
Verify fuel levels in back um generators, document date of last B x
Fuel fuel delivered from fuel service provider.
Oil Check the oil dipstick for proper level. Nate condition of oil. K x
Check, verify running of generator, ease of start or difficult. Is :
Verify operation {no | generator “throttling” or running smooth? Any loud unusual
switchover} noise? Ete,
Verify rollover and ***Depends on configuration of Transfer switch. Auto versus 7
rollback manual*** Rollover should be tested weekly under ioad. i
HVAC | leveli Level 2
Air Filter | Check air filter and recommend replacement if required XX
Coils Check coils for dirt x x
Outdoor Unit Check that outdoor unit is unobstructed x x
. Wiring Wiring (insect/rodent damage) x x
Cooling / Heating Check each HVAC unit for cooling/heating x *
TAN OE SE a
rat
| GENERAL Levelt Level 2_
Confirm transport performance by viewing UEM fer site link x
Transport Performance | warnings or errors. : i
RADIO Levell Level 2
Alarms Check alarm / event history x x
Software | Verify version of application x x
TX frequency Verify transmit frequency _*x x
TX Power Verify transmit power x x
RX Frequency Verify receive frequency x x
| Verify receive signal level and compare with install baseline x x
RX Signal Level documentation
_ Save configuration | Save current configuration for off site storage x x
Monitor UEM status (alarms, logs, etc.) for all links. IFUEM not - .
| used to monitor microwave, then use provided microwave alarm
Backhaul Validation mgmt server. i
| WAVEGUIDE Leveli Level 2
Visual Inspection Inspect for wear or dents (from ground using binoculars). x K
Verify all connections are secured with proper hardware (from x : x
Connection Verification — ground using binoculars).
DEHYDRATOR tevell Level2
Visual Inspection inspect moisture window for proper color x | Xx
Pressure Verification Verify pressure of all jines x x
x x
Re-Pressurization Bleed lines temporarily to verify the dehydrator re-pressurizes
Run Hours Record number of hours ran x x ;
