© MOTOROLA SOLUTIONS
Preventive Maintenance
1.6.4
1.6.5
1.6.6
Determine, in its sole discretion, when a case requires more than the Preventive
Maintenance services described in this SOW and notify customer of an alternative
course of action.
Provide customer with a report documenting system performance against
expected parameters along with recommended actions, Time allotment TBD.
Provide trained and qualified personnel with proper security clearance required to
complete Annual Preventive Maintenance service.
1.7 The Customer has the following responsibilities:
1.7.1
1.7.2
1.7.3
1.7.4
1.7.5
1.7.6
1.7.7
1.7.8
Provide preferred schedule for Annual Preventative Maintenance to Motorola.
Authorize and acknowledge any scheduled system downtime.
Maintain periodic backup of databases, software applications, and firmware.
Establish and maintain a suitable environment (heat, light, and power) for the
equipment location and provide Motorola full, free, and safe access to the
equipment so that Motorola may provide services. All sites shall be accessible by
standard service vehicles.
Submit changes in any information supplied in the Customer Support Plan (CSP) to
the Customer Support Manager (CSM}.
Provide site escorts in a timely manner if required.
Provide Motorola with requirements necessary for access to secure facilities.
Obtain at Customer’s cost al! third party consenis or licenses required to enable
Motorola to provide the Service.
