PIC*COLLAGE
Fire Department Master Plan Nashua, NH
Table of Contents
Profile of Proposing Firm .....c.csccesesseesenesestscesesesensenseeecesereeacensearscesssneneenseseeatsenensseneceaenegsyeareney 5
ESC] Capabilities 0... cee cccccnecssssccsssasrececseneecesseeesseassesarecensesenerenesesseneesecauenensesasnsseseseneaesneaenensans 5
ESC] Experience ...c.ccscccescsceeceseesessensseassesusreceeerseesosaseaeesanensanatececeescsnenessenessdatansesecaverssaeenearenseeananeeeennes 6
ESC] OFF FOS oo ceccesesssssseccnsrcsceseesseeneeseesaesccsersrenesesesscassasanssnacsdscsevacessesaseecessaaeseeseesseesaeneanneenssenepeeeseeges 6
Disclosure Statements & Employment Practices. ..........cccssecesssessesesseteeenerseesensesenerssecavedtedeneeaneetaensenes 7
Project Understanding & Methodology ......ccccscssssssssescsesssesesnessseeesrsnensetseansnsseneseersesanvenenanensenes 8
Understanding ...sscccsccsesssscessereessescesaseseseccsrscsessessmenecacssnensnsatensoserecsteataeendessacieareesseaeteasieaenesgnecteneeess 8
Methodology .......-cscccssesssscerseseersssesesesesesusrersessesenuensasasssnarseasenssssssstsaeesseseresonsserenssseansiaperenenaeeassegs 8
ON-SitE VISITS 0... ceececeescessceenececeeeseseusernceesdcanenesesstensaansneeaeasessneasaeaenecesseeseeeeeneenensasateepesenaucaseeeseanans 8
Standards & Best Practices ........seeccccsecesceccsscececeserersreceserersectareeseaeesesecsaaasatasaeseeecessugeereneeessnaasaneeenenes 9
Deliverables .......cccscsssecesccessercoscnsecsnesssasecesnessesssssesecnsacesassceseeseccesessssseeseeusaseseeneeesssetsauenssaecagenetareas 9
Fire Department Master Plann .........cscescsssseerensessnreeterenennennersensnesseeanaseeasensceeseveneeetenetaeeaececennts 10
Project Fee .......eescscssssessseseesssesessssessenssssscarsosanesssesssenssssssssasssensenaseneseseaonscnscosenseasersesssonseanes 21
Project Completion Timelines ....ccccccescssssssessseseeensssenenssereneeerecassenerersenereneeretidesneseseesaens 21
Project Team AssignMents............ceccccceesseeeeeesseneeerenenseteneceeesseenseseerbenenesneeeseceneeqeessetecasatanegs 22
Project Team Experience SUMIMALY ..........:ceccceecesceeserseeeeaesneseaeeeneeteeroeenneeneeesaereaceesensereesasannes 23
Educational Background and Certifications.......ccsscsecssescssessensseseecnesentseneserssetseseersssnetenseneenerensereens 24
Professional Experience .......scscceseesseseeseceseceeeenensesasetessseesseascscenseesssnesseeaceassnesaeaasassneaegnatenetenenseesoeerees 24
Associated Professional ACCOMPpliSHMENES .........csecseeceseeeeesestensnesceeaeesseeesesesneeenseresseaessacetsseesgecsetense 24
Appendix A: ESCI Examples of GIS Maps & [Mages ......-..ssceseeesererenererecseneneneneneneesenseneenenstenes 28
Appendix B: Clients Served By ESCI: 2014-2019 ....ssessssseesserensenrestreterensenseaneeesennsececnserersanantey 31
Appendix C: ESC] Certificate of INSUraMCe «0.0... .esecesecssseseetenereeeneteteteeeesseeneneeeeseeesestessaaeceneenens 34
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Consulting International &
Fire Department Master Plan Nashua, NH
Profile of Proposing Firm
ESCI CAPABILITIES
Emergency Services Consulting International (ESCI) is an international firm providing specialized, high-
quality and professional consulting services to public safety organizations—fire, emergency medical
services (EMS), law enforcement, communications, and emergency management—throughout the
United States and Canada. ESCI has been meeting the needs of emergency services agencies since 1976,
and is considered by many to be the nation’s leader in emergency services consulting.
Utilizing both full-time staff and over 50 field consultants
nationwide, ESCI provides consulting services to municipalities;
fire, ambulance, and hospital districts; non-profit organizations;
and the industrial and commercial community.
ESCI at a Glance
2 Mission: Provide expertise
and guidance that enhances
community safety
ESCI is recognized as an expert in the field by the emergency » Established in 1976
services community. We are the consulting arm of the
; ae . . . * Headquartered in
International Association of Fire Chiefs and have ongoing
Wilsonville, Oregon; with
relationships with Western Fire Chiefs Association, the National regional support in Texas,
Fallen Firefighters Foundation, the National Volunteer Fire Council, Virginia, Florida, and across
and the hundreds of clients we have served from coast to coast. the continental U.S.
Since the beginning, ESC! has operated on the principles of | * Extensive fire, EMS, and law
honesty, integrity, and service. ESCI's philosophy is to maintain enforcement consulting
an active involvement within emergency service disciplines and services throughout the US
related fields, staying ahead of the rapid changes and issues
facing our clients.
The mission of ESC! is to provide expertise and guidance that enhances community safety. We will
accomplish this by providing the highest value of consulting services and educational programs. ESCI
utilizes a tear of professionals committed to offering highly beneficial programs covering current and
anticipated fire, police, communications, emergency management, and EMS issues and needs.
We provide a wide array of services, including organization audits and evaluations; cooperative effort
and consolidation; health and safety evaluations; master and strategic plans; deployment planning;
hazard mitigation planning; executive searches; assessment centers; and customized consulting. ESCI
has helped improve emergency services in hundreds of communities throughout the country. Our
innovative training programs are improving the way organizations and people work.
ESCI encourages creative solutions to complex system dilemmas. The firm recognizes the cultural,
economic, operational, legal, and political realities of the local environment. ESCI avoids pre-conceived
biases in order to develop and implement imaginative and long-lasting solutions. In addition, ESCi equips
its clients with the background, understanding, and confidence to tackle future problems as they arise.
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Fire Department Master Plan Nashua, NH
ESC] EXPERIENCE
ESCI’s advantage begins with our technical expertise and capability, extends to our experienced and
highly qualified staff, and concludes with a product that will enable your organization to meet the
challenges of emergency services into the future.
All ESCI’s field associates have been active practitioners in their respective fields, with many involved in
highly visible and responsible national leadership positions in fire/rescue services, EMS, and law
enforcement. Team members have first-hand experience in the process of analyzing emergency service
providers and recommending an array of opportunities that are economically, culturally, and
operationally feasible. Each team member is a specialist in fire, rescue, law enforcement, EMS, or related
fields. The team will work collaboratively to create the best possible strategies and options for your
organization. The ESCI Advantage includes:
¢ Aclearunderstanding and appreciation of the complexity of the local and regional environment.
° Over 40 years of public safety consulting experience with successful completion of similar projects.
¢ The ability to deliver a high-quality product on time and on budget.
¢ Knowledge of contemporary issues associated with the delivery of emergency services.
« Experience with a variety of jurisdictions including municipalities, counties, and state government.
* Aknowledgeable team of professionals with the skill-sets necessary to meet your expectations.
ESC] OFFICES
In order to better serve our clients, ESCi maintains two regional offices. The following is the contact
information for each office, along with a complete organization chart.
Corporate Headquarters
Andrea Hobi, General Manager
Mike Roth, Operations Manager
£795 Meadow Wood Lane, Chantilly, VA 22033
Andrea—Phone: 800.757.3724 * Email: info@esci.us
Mike—Phone: 703.506.9400 ¢ Email: mike.roth@esci.us
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Fire Department Master Plan
Nashua, NH
DISCLOSURE STATEMENTS & EMPLOYMENT PRACTICES
Conflict of Interest Statement
ESCI has neither directly nor indirectly entered into any agreement, participated in any collusion or
collusion activity, or otherwise taken any action which in any way restricts or restraints the competitive
nature of this solicitation, including but not limited to the prior discussion of terms, conditions, pricing or
other offer parameters required by this solicitation. ESC! is not presently suspended or otherwise
prohibited by any government from participation in this solicitation or any other contracting to fallow
thereafter. Neither ESCI nor anyone associated with ESCI has any potential conflict of interest because
of or due to any other clients, contracts, or property interests in this solicitation or the resulting project.
In the event that a conflict of interest is identified in the provision of services, ESCI will immediately notify
the client in writing.
Employment Practices
ESCI is an equal opportunity employer. The company is guided by recognized industry standards,
policies, and procedures. ESCI offers a wide range of employee benefits and ongoing training
opportunities that has enabled ESCI to attract and retain quality consultants who are recognized as
experts in emergency service organization, management, and service delivery. ESCI will not refuse to
hire, discharge, promote, demote, or otherwise discriminate in matters of compensation against any
person otherwise qualified, because of age, race, creed, color, sex, national origin, ancestry, or handicap.
insurance
ESCI is insured in excess of $2,000,000. A copy of our liability insurance certificate is included in the
Appendices.
Litigation
ESC has no past and/or pending litigation or unresolved lawsuits.
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Fire Department Master Plan Nashua, NH
Project Understanding & Methodology
UNDERSTANDING
ESCI understands that the City of Nashua, New Hampshire is requesting consultant services to conduct a
Fire Department Master Plan. ESCIi further understands that the City desires for the consultant firm to
identify and analyze strengths, weaknesses, staffing and deployment needs within the department;
review existing operations, to include the emergency communications center and hazardous materials
response and benchmark these against industry standards.
METHODOLOGY
ESCI’s methodology reflects our understanding of your expectations and our experience in working with
emergency services organizations in communities of similar size and character throughout North America.
Key elements of ESCI’s methodology include:
» Aclearunderstanding of the project background, goals and objectives, and the complex issues that
must be addressed.
° A comprehensive, well designed, and practical scope of work (SOW) and work plan that provides
opportunities for ample stakeholder input.
¢ The utilization of the latest web-based communications technology, computer modeling, and
geographic information systems (GIS).
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The commitment of sufficient professional resources, and an ability to complete the project
successfully by meeting or exceeding the outlined scope of work and deliverables within the desired
period at a reasonable cost.
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The production of final reports that provide systematic observation, analysis, and recommendations
for all components and organizational systems.
ESCI’s project methodology is augmented by the utilization of web-based communication technology. We
will utilize the Dropbox® application to create a secure online project site that enables the client and
project team members to collaborate and communicate throughout nearly every phase of the project.
ON-SITE VISITS
ESCI will conduct on-site visits as needed with representatives of the City in order to adequately assess
expectations and needs, to review current service delivery, and provide recommendations to address any
identified service gaps. ESC| may also conduct virtual meetings via web conferencing software and collect
information via online surveys. This capability allows the project team to display and review documents
in real-time and provides the Nashua Fire Rescue with the opportunity to give immediate feedback to the
project team. In addition to creating a more efficient work environment, the City will benefit from
convenience and lower travel costs.
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Fire Department Master Plan Nashua, NH
STANDARDS & BEST PRACTICES
ESCI will apply relevant local, state, and federal regulations, along with applicable standards, health and
safety requirements, and best practices for fire/EMS emergency services, Appropriate sources may
include:
« ANAB ANSI-ASQ National Accreditation Board
« APCO Association of Public Safety Communications Officials
« CAAS Commission on Accreditation of Ambulance Services
« CPSE/CFAI Center for Public Safety Excellence/Center for Fire Accreditation International
¢ GFOA Government Finance Officers Association
jAED international Academy of Emergency Dispatch
1AS International Accreditation Service
« 150 Insurance Services Organization
° NFPA National Fire Protection Association
DELIVERABLES
For this project, ESCI will provide a final report, accompanied by a project conclusion meeting and
presentation to distribute and review the report with interested stakeholders as defined by the City. The
final report and presentation will include:
« An executive summary describing the purpose of the study, along with key findings and
recommendations;
« A detailed description of functional elements, recommendations, implementation strategies, and
timelines;
° Educational materials on emerging trends and best practices; and
* Adraft and final report shall be submitted to the City.
© ESCI will produce fifteen publication quality bound, final versions of the written report.
ESCi will provide an electronic version of the document.
¢ The report shall graphically display data and analysis to the degree possible.
This methodology has been developed specifically for this project based on our understanding of your
expectations. ESCI will utilize approaches, tools, and techniques proven through experience to provide
the kind and quality of information needed to make objective, informed decisions. The proposed
methods, procedures, and anticipated deliverable items of this project have been organized into phases.
Each project phase is described in detail on the following pages.
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Fire Department Master Plan Nashua, NH
Fire Department Master Plan
The Fire Department Master Plan for Nashua Fire Rescue will assess where the fire department is today.
The project takes a “snapshot in time” of the study organization, reviews the configuration, programs,
service delivery, and response performance in detail, and compares the conditions found to national
standards, best practices, and the experience of ESC! consultants.
This evaluation is detailed and comprehensive. The scope of work involves assessing the department's
current staffing, organization and delivery of services; identifying existing strengths, weaknesses, and
costs in these areas; present potential options, recommendations, and implementation strategies for
structural and procedural improvements in these areas.
The details of each project phase are explained in detail as follows.
Phase I: Project Initiation
Task 1-A: Project Initiation & Development of Work Plan
ESC! will develop a project work plan based on the scope of work and converse with the community's
project team to gain a comprehensive understanding of the organization’s background, goals, and
expectations for this project. This work plan will be developed identifying:
* Primary tasks to be performed
* Person(s) responsible for each task
® Time table for each task to be completed
° Method of evaluating results
* Resources to be utilized
¢ Possible obstacles or problem areas associated with the accomplishment of each task
This exchange will also help to establish working relationships, make logistical arrangements,
determine an appropriate line of communications, and finalize contractual arrangements.
Task 1-B: Acquisition & Review of Background Information
ESCI will request pertinent information and data from the organization’s assigned project manager. This
data will be used extensively in the analysis and development of the Master Plan document. The
documents and information relevant to this project will include, but not be limited to, the following:
e Past or current fire department studies or research
e Community Comprehensive Plan documents, including current and future land use information
¢ Local census and demographics data
e Zoning maps and zoning code
® Financial data, including debt information, long-range financial plans and projections
e Department administrative policies and procedures
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Fire Department Master Plan
Nashua, NH
¢ Department Standard Operating Guidelines (SOGs) and service delivery practices
° Current service delivery objectives and targets
¢ Facilities and apparatus inventories
* Local collective bargaining agreement(s), if applicable
e Automatic and mutual aid agreements
° Records management data, including National Fire Incident Reporting System (NFIRS) incident
data
* Computer-Aided dispatch (CAD) incident records
« Local Geographic Information Systems (GIS) data, where available
Task 1-C: Stakeholder Input
The ESCI project team will conduct interviews with and gather information from key personnel which
may include:
¢ Elected or appointed officials
e Fire department managers and other key staff
° Finance function managers
°* Community planning staff
e Human resource function coordinator
e External Fire and EMS agencies within the region
* Medical facilities, medical director for regional or community EMS, if applicable
* Employee /Labor groups
° Others as they may contribute to this project
The project team may interview key stakeholders of any organization associated with this study. At a
minimum, members of the project team will interview appropriate community officials, fire department
officials, labor organization representatives, and others that the project team deems necessary.
From these interviews, ESCI will obtain additional perspective on operational, economic, and policy
issues facing the agency. In addition, the project team wilt learn more about availability of data necessary
to meet projected goals.
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Fire Department Master Plan Nashua, NH
Phase Il: Evaluation of Current Conditions
The initial phases of the study focus on a baseline assessment of the current conditions and current service
performance. ESCI will conduct an organizational analysis of the department based on the elements
included in the following tasks. The purpose of this evaluation is to assess the agency’s operations in
comparison to industry standards and best practices, as well as to create a benchmark against which the
options for future service delivery can be measured.
Task 2-A: Organization Overview
An overview of the organization and community will be developed discussing:
* Service area population and demographics
* History, formation, and general description of the fire agency
¢ Description of the current service delivery infrastructure
¢ Governance and lines of authority
° Foundational policy documents
¢ Organizational design
° Operating budget, funding, fees, taxation, and financial resources
Task 2-B: Management Components
The organization’s basic management processes will be reviewed, including:
¢ Mission, vision, strategic planning, goals, and objectives
¢ Internal and external communications processes
* Document control and security
e Reporting and recordkeeping
« Financial controls
« Security
* Information technology systems
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