Preventive Maintenance
3 MOTOROLA SOLUTIONS
Annual Preventive Maintenance - Level 2
The terms and conditions of this Statement of Work (SOW) are an integrai part of Motorola's Service
Agreement or other applicable agreement to which it is attached and made a part thereof by this
reference.
Annual Preventative Maintenance will provide an annual operational test and alignment, on the
customer's infrastructure equipment {infrastructure or Fixed Network Equipment or “FNE”) to
monitor the Infrastructure’s conformance to specifications, as set forth in the applicable attached
Exhibit(s}, all of which are hereby incorporated by this reference.
11 Scope
Annual Preventive Maintenance will be performed during standard business hours (unless otherwise
agreed to in writing). If the system or Customer requirements dictate this service must occur outside
of standard business hours, Motorola will provide an additional quotation. Customer is responsible
for any charges associated with unusual access requirements or expenses.
1.2 Inclusions
Annual Preventive Maintenance service will be delivered on Motorola seld infrastructure including
integrated third party products per the level of service as defined in Table 1: PiM Tasks Performed.
1.3 Limitations and Exclusions
Unless specifically described in Table 1, the following activities are outside the scope of the Annual
Preventive Maintenance service, but are optional services that are available to Annual Preventive
Maintenance customers at an additional cast:
1.3.1. Emergency on-site visits required to resolve technical issues.
1.3.2. Third party support for equipment not sold by Motorola as part of the original
system.
1.3.3. System installations, upgrades, and expansions.
1.3.4, Customer training.
1.3.5. Hardware repair and/or exchange.
1.3.6, Network security services.
1.3.7. Network transport.
1.3.8. Information Assurance.
1.3.9. Motorola services not included in this statement of work.
1.3.10. Any maintenance required as a result of a virus or unwanted intrusion is excluded if
the system is not protected against these security threats by Moitorola’s Pre-tested
Security Update Service when applicable.
1.3.11. Tower climbs, tower mapping analysis or tower structure analysis
1.6 Motorola has the following responsibilities:
1.6.1 Notify the customer of any planned system downtime needed to perform this
Service.
1.6.2 Advise customer of any issue that requires immediate attention.
1.6.3 Maintain communication with the customer as needed until completion
(“resolution” implies a problem is being fixed} of the Annual Preventive
Maintenance.
