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Wor k d Q y: Agreement # 232049 — Confidential

Customer Test Lead

Customer’s Test Lead is responsible for establishing tools for storage, tracking execution of testing scenarios,
enabling routing to Workday Consultants, and establishing all management reports to track testing execution and
analyze quality. The Customer Test Lead shall develop the test strategy and resource plan during the Initiate stage
of the Project. The Customer Test Lead must complete all specific Workday training associated with the role. In
collaboration with Customer Project Manager, the Customer Test Lead shall establish criteria for success.

Business Analysts

Customer's Business Analysts are responsible for identifying data to be utilized, cleansing data, validating the data
management design, testing the business processes and configuration in the Workday Adaptive Planning Service,
and developing Customer-specific training and documentation. They are also responsible for providing functional
knowledge and expertise on Customer requirements such as business processes, data management,
organizations, and system configurations. They also shall escalate any issues to the Customer Project Manager
that may impact the go-live date. Customer’s Business Analysts complete self-paced training via the Learning
Management System (LMS) for the Workday Adaptive Planning Service and participate in meetings and working
sessions as required.

Technical Analysts

Customer's Technical Analysts are responsible for providing technical knowledge and expertise related to
Customer's integration and data management requirements associated with Customer's use of the Workday
Adaptive Planning Service. Technical Analysts extract data from Customer's current systems, test any integrations
with the Workday Adaptive Planning Service, and ensure Customer’s environment can support the integrations.

Service Administrator(s)

Customer's Service Administrators are the people responsible for the Workday Adaptive Planning Service in
production, providing “Tier 1” support to Customer’s organization and serving as Customer's point-of-contact with
Workday for technical support. The Service Administrator role is typically distributed across the following distinct
responsibilities:

Security Administrator — Customer's Security Administrator for the Workday Adaptive Planning Service is
responsible within Customer's organization for the security configuration of the Workday Adaptive Planning Service.
Personnel filling the role must satisfactorily complete training to learn the overall security capabilities and
functionality of the Workday Adaptive Planning Service. Customer's Project team members acting as Security
Administrators shall be responsible for managing the creation, maintenance, and editing of on-going system roles
utilized by Customer. The Security Administrator shall also be responsible for determining what roles employees
shall be granted as Users of the Workday Adaptive Planning Service, performing periodic audits to ensure Users’
access and permissions are regularly reviewed, and providing guidance on system security capabilities.

Business Process Administrator — Customer's Business Process Administrator for the Workday Adaptive
Planning Service is responsible for creating, maintaining, and managing Customer’s business processes as defined
in the Workday Adaptive Planning Service. The business process steps, roles assigned, and organizations
assigned to each process are monitored and maintained by team members filling this role. The Business Process
Administrator shall also serve as a “super user” and can assist other Customer users of the Workday Adaptive
Planning Service in resolving issues involving the business process steps.

Workday Adaptive Planning Administrator — Customer's Workday Adaptive Planning Administrator for the
Workday Adaptive Planning Service has a superior level of access to all plans and all Customer organizations
participating in Customer’s planning and modeling process. Personnel in this role are responsible for creating all
baseline plans that are in alignment with Customer’s business goals and strategic priorities. This role also
establishes Customer’s rules and policies applicable to all plans. Throughout the planning process supported by
the Workday Adaptive Planning Service, the Workday Adaptive Planning Administrator serves as a "Super user" of
the Workday Adaptive Planning Service and assists other participants and organizations involved in the planning
process and helps them reach their planning goals.

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Wor k d Q y: Agreement # 232049 — Confidential

3. Methodology

Workday’s deployment methodology for the Workday Adaptive Planning Service consists of three Project stages:
Initiate, Model/Validate, and Deploy. This Section describes the Workday deliverables created in each Project
stage. The time required for Workday to complete these deliverables is based on the Project Scope for this SOW
described below. Any changes to the Project Scope may impact the time required to complete the Project and thus
the total estimated Professional Services Fees.

Customer and Workday should use a File Transfer Server to share Professional Services Data for the Project.

The estimated duration and estimated completion dates of each Project stage is listed below, pending timely
execution of this SOW and availability of resources and training:

Post-Production

Project Stage Initiate Model/Validate Deploy Support

Financial Planning Pkg.

Estimated Duration 2 Weeks 10 Weeks 4 Weeks 2 Weeks

Duration. The estimated duration of this Project is 18 calendar weeks from the Project Kickoff including 2 weeks
remote post-production support. Any additional Professional Services that are required or requested that result in
the extension of the Project’s timeline shall be subject to a Change Order and the Change Order Process described
in this SOW.

If this Project is delayed more than four weeks from the timeline agreed to during the Project Kickoff due to
Customer’s failure to provide the requested Professional Services Data, or provide reviews, clarifications and
confirmation of completion of deliverables, Workday may close out the Project and send a final invoice to Customer.

On-Site/Remote Events and Activity. Under typical circumstances, Workday would deliver all Professional
Services remotely except as outlined below. Due to current events, Workday will perform all Professional Services
remotely except for specific and agreed activities. The parties will plan and agree upon the timing for any
Professional Services performed onsite. Additional fees shall apply if Customer requires on-site visits to perform
Professional Services or training sessions not expressly stated herein.

Event/Activity Workday FTE Duration (in Days) Location

Requirements Analysis Workshop Up to 3 FTE 2 Consecutive Days Remote

Admin and User/Train the Trainer

Training Up to 1 FTE 1 day Remote

The agenda for each on-site event shall be mutually agreed by the Project team prior to the event.

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Wor k d Q y: Agreement # 232049 — Confidential

Initiate Stage

The objectives of the Initiate stage are to further define the overall Project scope and to develop the procedures
and mechanisms required to plan and control the Project, based on the baseline Project scope parameters set forth
below.

This stage includes the joint development of a Project Plan which sets the overall direction and approach for
managing the Project and includes a detailed description of the overall Project scope, identifies participants in each
party’s Project team and their roles and responsibilities, and establishes the communication plan that shall be used
throughout the Project.

Workday Responsibilities.

e Provide guidance while Customer completes the Project Data Requirements Document.
e Schedule a Project Kickoff call upon Customer's completion of the following training courses and receipt of
the Project Data Requirements Document:
e Start Your Training Journey Here
e Introduction to Modeling
e Operational Modeling

Prepare for and lead the Project Kickoff call. The agenda shall include:

- Validate Project objectives and scope;

- Review current and planned future approach to Customer business processes;

- Review design considerations;

- Review Customer data;

- Validate Customer Project core team resource requirements;

Coordinate resources and alignment (e.g. set weekly meetings, confirm Project reporting process, etc.).
Workday shall schedule and perform the Architect workshops to gather Customers’ requirements. During the
workshops, Workday shall document the design decisions, requirements, risks and issues.

During the Initiate stage, Workday shall provision Customer’s Workday Adaptive Planning Instance to use to
upload the Professional Services Data files, build, model and validate the solution.

e The Workday Engagement Manager performs Project management activities, including developing the
Project Plan and all the project documentation for Customer to review and approve.

Customer Responsibilities.

e Assign core team members.

e Prepare for and help lead the Project Kickoff call, as described in Workday Responsibilities above. This
Project Kickoff call and presentation is a joint effort between the Workday Engagement Manager and
Customer Project Manager.

e Prior to the Project Kickoff, complete the following training paths in the Learning Management System (LMS):

e Start Your Training Journey Here
e Introduction to Modeling
e Operational Modeling

e Complete the Project Data Requirements Document.

e Login to Customer's Workday Adaptive Planning Instance to validate access to the Workday Adaptive
Planning Service.

e Provide access to Professional Services Data and Workday Adaptive Planning Instance to the Workday
consultants as requested.

e Ensure attendance of Customer’s core team in the Project Kickoff meeting.

e Provide Professional Services Data for the initial imports in the formation defined by Workday.

e Review and sign off on the Project Plan.

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Wor k d Q y: Agreement # 232049 — Confidential

Workday’s Professional Services Deliverables.

Project Kickoff.

Project Plan.

Project Charter.

Workday Adaptive Planning Instance Management Plan.
e Architect Documents.

Initiate Stage Completion Criteria.
e Customer has reviewed and signed off on the deliverables.

Initiate Stage Assumptions.

1. Customer shall assign an experienced Customer Project Manager to manage Customer's roles and
activities for this Project.

2. Customer shall assign an Executive Sponsor to participate in Steering Committee meetings and be
available to resolve issues impacting the success of the Project.

3. Customer shall have knowledge of, or provide documentation that reflects, its existing business processes.

4. Customer shall complete the specified training.

5. Workday and Customer shall work together to prioritize each business process, functionality, data
elements, and reports to be included in the design and shall mutually agree in writing upon the full Project
Scope, with consideration given to timeline and budget.

Model/Validate Stage

The Model and Validate stage of the Project focuses on building the solution with best practices by utilizing the
experience and lessons learned from prior deployments. Workday works closely with Customer in a collaborative
and iterative fashion, relying on frequent touchpoints to confirm requirements, review build, share feedback and test
results. The goal is to provide Customer with a solution that accounts for accuracy, performance, maintenance and
positive End User experience.

Workday’s Responsibilities.

e Lead Customer Confirmation Sessions to design and configure the Workday Adaptive Planning Service in
accordance with the Project Plan.

Build, model and validate the solution with Customer.

Review current processes and provide best practice guidance where appropriate.

Support all testing activities.

Plan and develop the Go-Live Readiness strategy.

Support Customer with End User training plan.

Customer’s Responsibilities.

e Participate in Customer Confirmation Sessions to provide input into the requirements;

e Validate each component of the solution as it is delivered by Workday as part of the Professional Services
including all data imports;

Develop test strategy, plan and scenarios for user acceptance testing (“UAT”) and end-to-end testing (“E2E’).
Provide a consolidated list of required adjustments at the conclusion of UAT.

Prepare End User training (as needed), with support from Workday Consultants.

e
e
e
e Ensure availability of resources to participate in all testing activities.

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Wor k d Q y: Agreement # 232049 — Confidential

Workday’s Professional Services Deliverables.

Customer Confirmation Session presentation.
Update Architect Documents as needed.
Customer Service Instance ready for UAT.
Go-Live Readiness Plan and Checklist.

Model/Validate Completion Criteria.

e Review, acknowledge and agree on all Deliverables.
e Testing adjustments completed.
e Training activities completed.
Model/Validate Stage Assumptions.
General

1. Through Customer Confirmation Sessions, Workday and Customer shall mutually agree and document
Workday Adaptive Planning configuration elements and reporting requirements in a design document.
These configurations and reports shall be configured in the system based on the design decisions. Any
requested deviation from the designs may impact the Project cost and timeline.

2. Both Customer and Workday Project teams shall review all testing adjustments and mutually agree on
those that are within the scope of the Project Plan.

3. Customer intends to standardize business processes, business practice, reports, and business policy
across the enterprise, where possible.

4. Knowledge transfer in connection with the Workday Adaptive Planning Service shall occur throughout the
Project, with focus on the configuration review workshop, detailed discussions, and other reviews as
identified by the Project team.

Configuration

1. Configuration activities shall primarily be completed off site by the Workday resources.

2. Customer business analysts shall complete unit tests before confirming “go ahead” recommendation for
moving into the next testing cycle.

3. Workday and Customer shall document all outstanding items as part of the issues log, which shall be
maintained through the completion of the Project.

Data Management

1. Workday shall provide templates with appropriate descriptions and directions for budget and forecast
conversion.

Customer is responsible for providing any Professional Services Data from their legacy systems.

3. For existing Workday Customers, Customer is responsible for providing Professional Services Data not
included in the Workday Data Management scope from Customer’s Workday Tenant.

Customer is responsible for ensuring Professional Service Data is cleansed.

Customer is responsible for populating the supplied Deployment Data Gathering Workbooks in the
prescribed format.

6. Once all Professional Services Data is loaded and becomes Customer Data within the Workday Adaptive
Planning Service, Customer is responsible for verifying the accuracy of the Customer Data and providing
corrected data.

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Wor k d Q y: Agreement # 232049 — Confidential

Testing

1. Workday shall provide standard test scenarios to Customer to be used as a foundation; however, Customer
shall need to create detailed test scenarios/cases based on Customer’s user requirements and system
configuration.

2. Customer is responsible for completing all testing activities.

3. Knowledge transfer to Customer for the Workday Adaptive Planning Service shall occur during all testing
activities.

Deploy Stage

Once Customer has met all of the exit criteria for the Model/Validate stage, Customer is ready to move on to the
Deploy stage, where Customer shall go live on the Workday Adaptive Planning Service in Customer’s Production
Instance using all of the features and integrations configured and tested during the previous stage.

The Deploy stage centers on Customer Adoption, with the goal of setting up Customer to successfully take
ownership of the solution and realize value in Customer’s first Go-Live scenario in Customer’s Production Instance.
Workday shall move to more of a support role while helping Customer with End User training and Go-Live
assistance.

Workday Responsibilities.

Support Customer during End-User Training.

Prepare and execute Go-Live Readiness Plan and Checklist.

Prepare and obtain Customer approval for Go-Live Checklist and Authorization Form.
Complete Production Instance activities.

Provide production support.

Project close.

Customer Responsibilities.

e Finalize and deliver the training documentation in the standard format.
e Review and execute Go-Live Readiness Plan and Checklist.
e Review and approve Go-Live Checklist and Authorization Form.

Workday’s Professional Services Deliverables.

Workday Adaptive Planning Service deployed for Go-Live and ready to be used in production.
Go-Live Readiness Plan and Checklist.

Go-Live Checklist and Authorization Form

Complete Production Instance activities.

Deploy Completion Criteria.

e Customer has reviewed and signed off on Go-Live Checklist and Authorization Form.

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workday.

Agreement # 232049 — Confidential

Deploy Stage Assumptions.

1. Customer shall restrict non-essential transactions and configuration changes in the system(s) which
Customer is converting to the Workday Adaptive Planning Service during a pre-defined period of time
identified in the Project Plan to minimize the impact to the move to production and post-production data
processing.

2. Customer shall have support team in place once the Project goes live.

Workday’s knowledge transfer of system usage and administration to Customer is complete and
Customer’s internal support team for Customer's Workday Adaptive Planning Service users is operating
independently with minimal, part-time support of Workday Consultants.

4. Customer shall make any changes to the Workday Adaptive Planning Service in production with support
from Workday Consultants.

4, General Project Assumptions and Risks

The fees and timeline for this Project are based on the General Project Assumptions stated below. If any of these
assumptions are not met, or those stated as Assumptions for a Project Stage above, Workday may (i) advise
Customer in writing that the failure to meet the assumptions has put the Project Scope and/or timeline in jeopardy;
(ii) use reasonable efforts to mitigate delays and additional costs or fees; and/or (iii) increase its fees through a
Change Order to reflect the additional Professional Services required as a result of Customer’s failure to meet the
identified assumptions.

1.

10.

11.

Project shall not exceed scope agreed by the parties for this SOW except pursuant to a written, executed
Change Order. Any services, activities, product features, functionality, integrations, or configurations that
are not described in Appendix 3 or Appendix 4 are considered to be not in scope.

Customer shall provide adequate workspace and network connections when Professional Services are
performed onsite.

Customer shall reimburse Workday for all Project related T&E according to Workday’s T&E policy, unless
otherwise expressly agreed in the PSA.

Workday’s intent is to limit T&E. Customer should budget an additional 10-12% of the total deployment
costs for T&E, unless Customer desires additional onsite Professional Services. The parties shall work
together to manage any T&E to stay within the budget.

Customer shall make good faith efforts and take reasonable actions necessary to meet all dates set forth
in the Project Plan.

Customer shall be responsible for all end-user training on the use of the Workday Adaptive Planning
Service.

Customer is responsible for the timely coordination of internal resources necessary to perform all
Customer obligations, including conducting all required workshops. If Customer’s responsibilities
hereunder are delayed for any reason, Customer understands that Workday’s ability to staff the Project,
to complete the Project within the estimated number of hours, and to meet date commitments, if
applicable, could be at risk.

Customer shall actively participate in all design workshops required for Workday to obtain any functional
design decisions and technical integration specifications necessary to configure the Workday Adaptive
Planning Service.

Customer's Change Management resources shall inform, educate and train Customer employees about
the Workday Adaptive Planning Service features.

Customer's IT organization is responsible for workstation compliance to Workday’s minimum technical
requirements, as provided by Workday.

One Workday Adaptive Planning Instance is included in the scope of this SOW.

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12

13.

14.

15.

16.

17.

18.

19.

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kday.

. This SOW assumes one primary source system for Customers data management requirements,
assumed to be Customer’s Workday system.

Agreement # 232049 — Confidential

The estimated duration of the Project is 18 weeks including 2 weeks part-time Post-Production Support.
The duration of the Project is dependent upon the complexity of Customer’s planning requirements and
could be longer or shorter. If the Project’s start date is delayed by Customer for any reason, Customer
understands that Workday’s ability to staff the engagement and meet the target go-live date could be at
risk and may be delayed. Workday shall work closely with Customer to identify the impacts of any delays
and shall discuss available options and additional costs before coming to agreement on the next steps.

If Customer cannot meet set completion dates for deliverables and milestones, Workday shall revisit and
revise the Project’s costs, completion date, and approach to completing the Project.

If the Project is delayed due to circumstances outside the control of Workday, Workday shall revisit and
revise the Project’s costs.

All business units, subsidiaries and affiliates share the same fiscal year period and utilize a common set
of templates.

Professional Services Data is provided to Workday in a supported format and is accurate, complete and
error free.

Customer shall be responsible for making any modifications or corrections to Customer's configuration
once Workday has deployed the configuration under this SOW;

Project includes deployment for the Schools only, however City & Schools will be included in the level
structure and design workshops to enable future roll-out of Adaptive City-wide in a later phase. All City
specific planning requirements (including models, reports and other deliverables) will be addressed in a
subsequent phase.

. Workday Data Management/Integration Assumptions.

a. If Customer Data shall be accessed via an API, only the fields exposed by the standard source system

API shall be extracted to Customer’s Workday Adaptive Planning Instance(s).

b. An Integration extracts data from one Instance of the source application(s) and imports data into one

Customer Workday Adaptive Planning Instance;

c. Customer Data is organized in the source application(s) in standard (non-custom) designated objects;

Workday has no obligation to provide maintenance, support or updates to Customer in connection with
any impact to the functionality an Integration resulting from changes made by Customer to any source
system, including but not limited to changes to its source system API(s).

Project Risks

Workday has identified, as most significant, the following Project Risks for this Project:

1. Change Management is critical to the success of any deployment of the Workday Adaptive Planning
Service. Customer must identify its Change Manager early in the Project Timeline to ensure that Customer
provides timely communication and education relating to the Workday Adaptive Planning Service.

2. Timely decision making is critical to the progress and ultimate success of the deployment. When a decision
cannot be made through consensus, the Project team shall escalate the decision through the appropriate
channels within both Customer and Workday to arrive at a resolution. If key decisions cannot be made in
a timely manner, the deployment timeline and/or resources may be impacted.

3. Many Project delays can be attributed to challenges in cleaning and converting Professional Services Data.
Customer must prioritize this Project activity as soon as is reasonably possible after Project commencement
in order to reduce any impact to the Project Timeline.

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Wor k d Q y: Agreement # 232049 — Confidential

5. Project Scope

Workday shall design and configure within Customer's Workday Adaptive Planning Instance(s) the generally
available functionality of the Workday Adaptive Planning Service components that fall within the Product Scope
set forth below. Workday shall determine the correct configuration of each component of the Workday Adaptive
Planning Service within the Product Scope listed below during the early stages of the Project based on Customer’s
use case, volume and planning processes. Customer's listed planning processes represent key business
processes that Workday shall design and configure in accordance with Customer's priorities. The final list of
planning processes shall be agreed by Customer and Workday during the Model/Validate stage of the Project,
with appropriate consideration given to Project timeline, resources and budget.

Workday Adaptive Planning Launch Package Financial Planning

Product Scope. The Product Scope for the Project includes the deployment of the following Workday Adaptive
Planning Service components in Customer’s Workday Adaptive Planning Instance(s):

e Planning and Reporting

Functional Scope. Having determined a set of desired functionalities to support Customer's use of the Workday
Adaptive Planning Service, Customer has requested that the Workday’s deployment of the Workday Adaptive
Planning Service includes a Functional Scope for the Project that supports the following standard Functional
Areas:

Functional Areas for Financial Planning Package In Scope
Organizational Structure & Chart of Accounts Yes
Revenue and Cost of Goods Planning Yes
Operating Expense Planning Yes
Workforce/Personnel Planning Yes
Allocations Yes
Capital Expense Planning Yes
Non-operating expenses Yes
Balance Sheet Planning No
Cash Flow Planning No
Financial Statement Report: Income Statement Yes
Financial Statement Report: Balance Sheet No
Financial Statement Report: Cash Flow No
Other Reporting Yes
OfficeConnect Reporting Yes
Data Visualization — Dashboards and Analytics Yes
Automated Data Import Yes
Automated Data Export No
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Wor k d Q y: Agreement # 232049 — Confidential

Reporting Scope. Reporting-related Professional Services in scope are as indicated below:

1. Income Statement. Deploy the required financial and summary statements within all entities noted
above (profit centers, divisions, business units, subsidiaries, legal entities and consolidated levels as
appropriate).

a)

1 Income Statement format that incorporate all templates and business logic;

2. Reporting and Analytics.

a)

b)

c)

HTML reports. Develop reports using the standard available functionality within the Workday
Adaptive Planning Service.
e Up to five Customer specific HTML reports.
OfficeConnect. Connect, using SmartLinks, up to five report sheets or pages to the Workday
Adaptive Planning Service. The reports need to be pre-formatted. The total number of rows across
all sheets/pages is up to 1,000 rows.
Dashboards & Analytics. Perform Professional Services designed to configure initial dashboard(s)
and dials and enable Customer to start using the Dashboards & Analytics solution (the
dials/analysis shall be based on dimensions, accounts and metrics set-up in the Workday Adaptive
Planning model). This includes:
e One dashboard inclusive of up to 5 dials or metrics
e Gather requirements which include use cases, user profiles, KPI definition and analysis needs;
e Conduct one workshop for eight-hour Project remote hands-on workshop (up to two hours) to
walk-through building dials/dashboards/perspectives using Customer Data from Customer's
Workday Adaptive Planning Instance;
e Support Customer configuring dashboards and dials that includes:
— Provide best practice guidance around design of dashboards and dials;
— Consult with Customer on specific dial design challenges;
— Help Customer with how-to questions.

6. Project Scope Assumptions

A. General Scope Assumptions
The following assumptions were made with respect to the functional scope of Customer’s Project:

e Create the required data structures in the Workday Adaptive Planning Service including the
organization hierarchy, chart of accounts and other required dimensions (e.g. products, Projects,
customers, etc.). The configuration shall include:

Budget one year out and forecast up to 3 years out;

Up to 20 legal entities;

One chart of accounts structure across the entities with a single fiscal year;
Up to twenty monthly currencies

Structure and chart of accounts are aligned between City and Schools

e Data Imports

©2020 Workday

Work with Customer to confirm mappings for one-time data import.
Perform a one-time import of initial data that includes:

e One Year of historical GL actuals;

e One Year prior year budget;

e Personnel data;

e Non-GL statistical data.

Perform unit testing of the configuration and data loads.

Update the training documentation to include the data load process.

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