workday.
Agreement # 232049 — Confidential
Deploy Stage Assumptions.
1. Customer shall restrict non-essential transactions and configuration changes in the system(s) which
Customer is converting to the Workday Adaptive Planning Service during a pre-defined period of time
identified in the Project Plan to minimize the impact to the move to production and post-production data
processing.
2. Customer shall have support team in place once the Project goes live.
Workday’s knowledge transfer of system usage and administration to Customer is complete and
Customer’s internal support team for Customer's Workday Adaptive Planning Service users is operating
independently with minimal, part-time support of Workday Consultants.
4. Customer shall make any changes to the Workday Adaptive Planning Service in production with support
from Workday Consultants.
4, General Project Assumptions and Risks
The fees and timeline for this Project are based on the General Project Assumptions stated below. If any of these
assumptions are not met, or those stated as Assumptions for a Project Stage above, Workday may (i) advise
Customer in writing that the failure to meet the assumptions has put the Project Scope and/or timeline in jeopardy;
(ii) use reasonable efforts to mitigate delays and additional costs or fees; and/or (iii) increase its fees through a
Change Order to reflect the additional Professional Services required as a result of Customer’s failure to meet the
identified assumptions.
1.
10.
11.
Project shall not exceed scope agreed by the parties for this SOW except pursuant to a written, executed
Change Order. Any services, activities, product features, functionality, integrations, or configurations that
are not described in Appendix 3 or Appendix 4 are considered to be not in scope.
Customer shall provide adequate workspace and network connections when Professional Services are
performed onsite.
Customer shall reimburse Workday for all Project related T&E according to Workday’s T&E policy, unless
otherwise expressly agreed in the PSA.
Workday’s intent is to limit T&E. Customer should budget an additional 10-12% of the total deployment
costs for T&E, unless Customer desires additional onsite Professional Services. The parties shall work
together to manage any T&E to stay within the budget.
Customer shall make good faith efforts and take reasonable actions necessary to meet all dates set forth
in the Project Plan.
Customer shall be responsible for all end-user training on the use of the Workday Adaptive Planning
Service.
Customer is responsible for the timely coordination of internal resources necessary to perform all
Customer obligations, including conducting all required workshops. If Customer’s responsibilities
hereunder are delayed for any reason, Customer understands that Workday’s ability to staff the Project,
to complete the Project within the estimated number of hours, and to meet date commitments, if
applicable, could be at risk.
Customer shall actively participate in all design workshops required for Workday to obtain any functional
design decisions and technical integration specifications necessary to configure the Workday Adaptive
Planning Service.
Customer's Change Management resources shall inform, educate and train Customer employees about
the Workday Adaptive Planning Service features.
Customer's IT organization is responsible for workstation compliance to Workday’s minimum technical
requirements, as provided by Workday.
One Workday Adaptive Planning Instance is included in the scope of this SOW.
©2020 Workday Page 16 of 23
SOW — Launch Deployment (Workday Adaptive Planning) v20.9
