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Nashua Fire Rescue SAMPLE

RedNmMxX impiementation Plan (Based on sample of modules)
Alpine shows NFR how to setup the Work Order module Month 2
NFR sets up Work Order module Month 2
Alpine shows NFR how to use the Work Order module Month 2
NFR approves Work Order module Month 2
So live with Work Order module Month 2

Hydrant Module

Alpine shows NFR how to setup Hydrant modules Month 2
NFR Sets up Hydrant module Month 2
Alpine shows NFR how to use the Hydrant module Month 2
NFR approves Hydrant module Month 2
Go live with Hydrant module Month 2

Hose Module

Alpine shows NFR how to setup Hose modules Month 2
NFR Sets up Hose module Month 2
Alpine shows NFR how to use the Hose module Month 2
NFR approves Hose module Month 2
Go live with Hose module Month 2

Reminder Module

Reminder module will be setup when Paging is setup Month 2
Show haw to use Reminder module Month 2
NFR approves Reminder module Month 2
Go Live with Reminder module Month 2

Inspections/Violations Module

Request Inspections info fram NFR (forms and letters) Month 3
NFR sends inspections info to Alpine Month 3
Alpine builds forms and letters Month 3
Alpine updates system with forms and letter Month 3
Alpine installs inspection code sets Month 3
Show NFR how to setup inspections module Month 3
NFR sets up module Month 3
Alpine shows NFR how to use module Month 3
NFR approves Inspections Module Month 3

Go Live with Inspections Module

Permits Module

Request Permits info from CAFMA Month 3

Nashua Fire Rescue SAMPLE

RedNMX implementation Plan (Based on sample of modules)
NFR sends pennits te Alpine Month 3
Alpine builds permits Month 3
Alpine updates system with permits Month 3
Show NFR how to setup permits module Month 3
NFR sets up module Month 3
Alpine shows NFR how to use module Month 3
NFR approves Permits Module Month 3
Go Live with Permits Module Month 3

Fire Investigations Module

Request any info (forms, letters) from NFR Month 3
NFR sends info to Alpine Month 3
Alpine builds forms Month 3
Alpine updates system with forms Month 3
Show NFR how to setup Fire Investigation Module Month 3
NFR sets up module Month 3
Alpine shows NFR how to use module Month 3
NFR approves Fire Investigations Module Month 3
Go Live with Module Month 3

Preplan/Site Planning Modules

Alpine shows NFR how to setup Preplan/ Site Planning modules Month 3
Identify what Preplan information NFR needs to record Month 3
Alpine builds Preplan template Month 3
Alpine reviews template with NFR Month 3
Alpine updates system with template Month 3
Alpine shows NFR how to use Preplan/ Site Planning modules Month 3
NFR approves Preplan/ Site Planning modules Month 3
Go live with Preplan/ Site Planning Modules Month 3

Hazmat Module

Alpine imports hazmat database Month 3

NFR checks Hazmat information Month 3

Show NFR how to use the Hazmat module Month 3

NFR approves Hazmat Module Month 3

Go Live with Hazmat module Month 3
GIS Module

NFR gets Alpine Shape Files from County GIS department Month 3

Alpine tests files Month 3

Nashua Fire Rescue SAMPLE

RedNMX implementation Plan (Based on sample of modules)
NFR reviews map layers lock good Month 3
NFR approves and goes live with GIS Month 3

Mobile Dispatch

Verify Mobile devices are available. Month 3
Get connecied via Logiviein io the windows devices Month 3
Get the switch installed on the Server Month 3
Get Mobile Dispatch setup on MDTs Month 3
Install mapping and AVL Month 3
Finalize Mobile Dispatch Month 3
Go live with Mobile Dispatch Month 3

Mobile Inspections

Verify Mobile devices are available. Month 3
Get connected via LogMeln to the windows devices Month 3
Get local DB installed on MDTs Month 3
Get Mobile Inspections on MDTs Month 3
Get custom inspection form configured for mobile Month 3
Test Faxing and uploading of inspections documents Month 3
Finalize Mobile Inspections Month 3
Go live with Mobile Inspections Month 3

Bulletin Board Module

Alpine installs basic Bulletin Board Month 3
NFR send us what they would like Month 3
Alpine builds Bulletin Board application Month 3
NFR sets up hardware Month 3
NFR provides remote access to Hardware Month 3
Alpine installs Bulletin Board application on hardware Month 3
NFR approves Bulletin Board Application Month 3
Go live with Bulletin Board Month 3
Responder App
Alpine Installs services on NFR Server Month 4
Alpine sets up link for Responder app Month 4
Show how to configure members for Responder Month 4
NFR Sends out link to selected members Month 4
NFR tests Responder module Month 4
NFR approves module Month 4

Go live with Responder App Month 4

Nashua Fire Rescue SAMPLE

RedNmMx implementation Plan (Based on sample of modules)
System Training
Training on all installed modules broken out into multiple sessions. Month 4
Final Revisions and Go Live
Final Online System Training Month 4
Revisions are submitted and updated. Month 4
Final Testing Month 4
Target Go-Live Month 4
Final Acceptance / Project Completion. Month 4

The project schedule will be updated as additional information becomes available. Implementation of many items depends on
installation of other components that may or may not be available at the expected time. Our goal is always to have as many RedNMX
System components ready for configuration at the appropriate time.

ALPINE SOFTWARE INC.
120 ASSEMBLY DRIVE
MENDON, NY 14506
(585) 264-9080

LIC-1: LICENSE AGREEMENT

Customer: Nashua Fire Rescue
70 East Hollis Street
Nashua, NH 03060
Product: RedAlert Records Management System
Platform: RedNMX (Cloud hosted)
NSH-004 Estimate Data Conversion Work; $15,565.00
NSH-005 RedNMX Computer Aided Dispatch System; $102,867.00
NSH-006 RedNMX Mobiles; $32,674.00
Total = $151,106.00
Users: Single, stand alone
Off-Sites: 18 mobile devices
License Fee: See Invoice.
Terms: This license agreement is subject to the terms and conditions on the following pages
Alpine Software Inc. Nashua Fire Rescue
By By
Richard J Schenkel Jr.
Printed Name Printed Name
its President its
Date Date

License 1 of 3

LICENSE

Alpine Software Inc. (ALPINE) grants to the Nashua Fire Rescue (CUSTOMER) a nonexclusive nontransferable perpetual
license for the use of the RedAlert™ Records Management Software System (SOFTWARE). ALPINE will deliver and install
one copy of the SOFTWARE. The CUSTOMER will not acquire any ownership rights to the SOFTWARE or any SOFTWARE
trademark or service mark and all rights to the SOFTWARE will remain the property of ALPINE. The CUSTOMER may not
in any way transfer its right to use the SOFTWARE to others. Any backup or archive copies allowed by law shall carry the
ALPINE name, the trademark, and all copyright notices, both in digital form within the medium and on a human readable label.
All such notices shall be the equivalent of notice provided on the original media.

PROTECTION

The CUSTOMER will not disclose or otherwise make the SOFTWARE or related material, the terms of this license agreement
or other confidential materials or information of ALPINE available, except to its authorized personnel and to other authorized
persons in confidence only for purposes related to the use of the SOFTWARE by the CUSTOMER. All members, employees
and authorized personnel of CUSTOMER shall be entitled to use the SOFTWARE. The CUSTOMER will use its best efforts
to prevent any unauthorized use of the SOFTWARE. The CUSTOMER may NOT reverse engineer, decompile, disassemble,
rent or lease the SOFTWARE.

WARRANTY

ALPINE warrants to the CUSTOMER that the SOFTWARE will perform the functions described in the SOFTWARE user
manuals provided by ALPINE to the CUSTOMER. ALPINE does not warrant that the SOFTWARE is error free. CUSTOMER
is required to subscribe to the Annual Service Agreement (see accompanying document). ALPINE'S obligation to remedy
errors reported to ALPINE by the CUSTOMER or other Customers using the SOFTWARE is described in detail in the Annual
Service Agreement. ALPINE warrants that it is the rightful owner of the software and that it has the right to license the software
to CUSTOMER.

LICENSE AGREEMENT
The license fee to be charged to the CUSTOMER will be paid according to the following payment schedule:
. 25% Within 20 days of contract signing.
° 50% Upon system installation
° 25% Upon user acceptance

The license fee will be payable in U.S. dollars and does not include any taxes.

TAX EXEMPTION CERTIFICATE
CUSTOMER will proved a State Tax Exemption certificate to ALPINE.

INSTALLATION AND TRAINING

ALPINE will provide installation and training as described in NSH-005 and NSH-006. SOFTWARE training will be through
demonstration and hands-on use of the SOFTWARE. All transactions, information, and documentation received during training
are considered proprietary information.

ESCROW ACCOUNT

ALPINE agrees to place the source code of the SOFTWARE in an Escrow account with the CUSTOMER'S Attorney. The
source code to the SOFTWARE will be made available to the CUSTOMER in the event that ALPINE ceases business
operations. The CUSTOMER agrees to cover any costs associated with the Escrow Account.

License 2 of 3

DAMAGES AND LIMITATION OF LIABILITY

ALPINE'S LIABILITY UNDER THIS AGREEMENT FOR DAMAGES, REGARDLESS OF THE FORM OF ACTION, SHALL BE
LIMITED TO MONEY DAMAGES, WHICH SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER FOR THE
LICENSE GRANTED HEREUNDER. IN NO EVENT SHALL ALPINE BE LIABLE FOR ANY DAMAGES (INCLUDING,
WITHOUT LIMITATION, DAMAGES FOR LOSS CF PROFITS, LOSS OF LIFE, BUSINESS INTERRUPTION, LOSS OF
INFORMATION, OR OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OR INABILITY TO USE THIS PRODUCT,
EVEN IF ALPINE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

PATENT AND COPYRIGHT INFRINGEMENT

If any action is brought against CUSTOMER based on a claim that CUSTOMER'S use of the SOFTWARE infringes a United
States Patent or Copyright or a trade secret of a third party, ALPINE will defend such action at its expense and pay the costs
and damages awarded in any such action. ALPINE shall have the sole control of the defense of any such action and all
negotiations for its settlement are compromised. CUSTOMER shall be obligated to notify ALPINE, in writing, of any such
action.

DATA

All fire department data in the CUSTOMER’S RedNMX System with remain the property of the CUSTOMER. This data is
considered confidential . At any time, the CUSTOMER can request a copy of their data. If the CUSTOMER decides not to
continue their relationship with ALPINE, the CUSTOMER still owns the data and ALPINE will provide a copy of it.

3RD PARTY DATA

The SOFTWARE may contain data originally produced and compiled by the U.S. Department of Transportation and/or
other U.S. government agencies. ALPINE MAKES NO WARRANTIES CONCERNING AND SHALL NOT BE LIABLE
FOR ANY ERROR OR OMISSIONS ON THE PART OF U.S. GOVERNMENT EMPLOYEES OR AGENTS WITH
RESPECT TO SUCH DATA.

TERMINATION

ALPINE may suspend performance and may terminate this license agreement and the license granted if the CUSTOMER
fails to make payment of the license fee when due or if the CUSTOMER breaches its other obligations hereunder. The
CUSTOMER may terminate this license agreement if ALPINE breaches its obligations hereunder. Upon termination of this
license agreement, ALPINE may require the CUSTOMER to cease using the SOFTWARE and to promptly deliver the
SOFTWARE and related material to ALPINE. Termination of this license agreement will not relieve the CUSTOMER from
complying with the restrictions contained herein.

License 3 of 3

Customer:

Product:
Platform:
Users:

Off-Sites:

Service Fee:

Terms:

ALPINE SOFTWARE CORPORATION INC.
120 ASSEMBLY DRIVE
MENDON, NY 14506

(585) 264-9080

LIC-2: ANNUAL SERVICE AGREEMENT

Nashua Fire Rescue

70 East Hollis Street

Nashua, NH 03060

RedAlert™ Records Management System

RedNMx (Cloud hosted)

Single, stand alone

18 mobile devices

Support invoices will be sent annually and will be based on system configuration. To cover
increasing costs of business over time, we reserve the right to increase your support by no more than 4
percent in any one year. For example, if you have a $10,000 system, support in the initial year will be
$1,500. The most it can increase the following year is $60.00, likewise, a $100,000.00 system at 15%
would be $15,000.00, with an annual increase of $600.00.

The service fee is based on 15% of the module cost, any customization and licenses.

This service agreement is subject to the terms and conditions on the following pages

PRODUCT SUBJECT TO LICENSE

The Nashua Fire Rescue (CUSTOMER) has acquired a nonexclusive nontransferable perpetual license for the use of the
RedAlert™ Records Management Software System (SOFTWARE).

MAINTENANCE SERVICES

ALPINE will remedy errors reported to ALPINE by the CUSTOMER or other Customers using the SOFTWARE. ALPINE
will receive determined errors in writing from the CUSTOMER and will provide solutions that address the correction of
program errors and malfunctions of the SOFTWARE. The following two (2) officers of the CUSTOMER can call ALPINE
for customer support:

1.
2.

Please notify ALPINE in writing if you need to change the officers.

Service 1 of 2

UPGRADES

ALPINE will distribute any upgrades of the SOFTWARE to the CUSTOMER for the life of this agreement. Upgrades
include product enhancements and modifications. Upgrades do not include new modules developed by ALPINE.
Programs fixes to the SOFTWARE will be available through Internet download to CUSTOMER within two to four weeks
after they are discovered. Upgrades will be distributed upon CUSTCMER request as heeded and at least bi-annually.

TERMS

This SERVICE AGREEMENT is self renewing and ALPINE will submit a yearly invoice along with any changes to the
agreement. The CUSTOMER may elect to cancel the SERVICE AGREEMENT at anytime by notifying ALPINE with 30
(thirty) days notice. ALPINE must adhere to the following terms and conditions:

Critical Issue Support: Alpine will respond to phone calls within 1 hour from when customer notified Alpine of system
problem. Alpine will remotely connect and have the problem resolved within 4 hours of notification. If the remote
connection is not available 24 hours, seven days a week, this is not applicable. If remote connection is not available, then
other arrangements will have to be made.

Serious Issue Support: Alpine will respond to phone calls within 2 hours from when customer notified Alpine of system
problem. Alpine will remotely connect and resolve issue within 24 hours including the business day Alpine was notified of
the problem. If the remote connection is not available 24 hours, seven days a week, this is not applicable. If remote
connection is not available, then other arrangements will have to be made.

Standard issue Support: Standard support is available Monday through Friday, 8am-5:30pm. Most standard issues can be
resolved at the time of the call unless a Developer needs to get involved to look at it more in depth. Alpine will remotely
connect to resolve the problem. If remote connection is not available, then other arrangements will have to be made.

Note: Alpine has staff scheduled to cover support after hours, weekends and holidays. We are constantly monitoring any
support calls that come in and responding as needed.

TERMINATION

ALPINE may suspend performance and may terminate this service agreement granted if the CUSTOMER fails to make
payment of the service fee when due or if the CUSTOMER breaches its other abligations hereunder. The CUSTOMER
may terminate this service agreement if ALPINE breaches its obligations hereunder. Termination of this service
agreement will not relieve the CUSTOMER from complying with the restrictions contained herein.

Alpine Software Corporation Inc. Nashua Fire Rescue
By By
Richard J Schenkel Jr
Printed Name Printed Name
its President its
Date Date

Service 2 of 2

iy THE CITY OF NASHUA The Gate Cigy"

Financial Services

Purchasing Department

May 10, 2018
Memo #18-136

TO: MAYOR DONCHESS
FINANCE COMMITTEE

SUBJECT: FIBER OPTIC CABLE TEST TOOL (VALUE: $20,933)
DEPARTMENT: 122 INFORMATION TECHNOLOGY; FUND: NGIN BOND FUND

Please see the attached communication from Bruce Codagnone, CIO/IT Division Director, dated April 19, 2018 for

information related to this purchase.

Pursuant to § 5-78 Major purchases (greater than $10,000) A. All supplies and contractual services, except as
otherwise provided herein, when the estimated cost thereof shall exceed $10,000 shall be purchased by formal,
written contract from the lowest responsible bidder, after due notice inviting bids.

The CIO/IT Division Director and the Purchasing Department recommends the award of this contract in the amount
of $151,106 to Alpine Software Corporation of Pittsford, NY.

Respectfully,

Lf f->
Dan Kooken
Purchasing Manager

Cc: B.Codagnone J. Graziano

lpe9 Main Street e Nashua, New Hampshire 03061 ¢ Phone (603) 589-3330 Fax (603) 589-3233