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MECKLENBURG COUNTY cosines

for achieving the goals and objectives of the community during a crisis event. A Strategic Plan
was developed to provide day-to-day. high-level context for crisis planning, and an Operational
and Tactical Plan was developed to provide the specific steps responders would take during a
crisis event.

To support plan rollout, a series of training workshops were provided to more than 60 senior
Jeaders within the client's operations. This training focused on key roles and actions these leaders
would need to implement during a crisis. Concurrently, our tearn designed an online awareness
level training for the client’s employees to educate them on individual roles and responsibilities
during a crisis event.

In 2020, we began the process of helping the County to apply for recovery dollars around the
pandemic response, including completing FEMA Project Worksheets and other grant programs.

RESULT

In 2019, following the development of the plan, its rollout, and training, senior leaders and staff
expressed that they felt better equipped to assume the roles required by a crisis event. In March
of 2020. in response to the COVID-19 pandemic, the community mobilized the plan in support
of pandemic mitigation and response activities, The operational plan, supporting annexes, and
training allowed the community to quickly focus personnel, equipment, and resources to support
incident response. The plans provided the details required to facilitate a successful, coordinated
enterprise-wide response to the event.

“Upen award, iParametrics devoted the necessary resources and expertise to begin the project

immediately. During the process, they listened and responded to our needs. They ultimately

produced final reports that were comprehensive, sensible, and backed by best practice data from

across the country. | would highly recommend iParametrics for Security Master Planning and

Crisis Management Plan consulting. - County Security Director

:, eS te ee

FEMA PUBLIC ASSISTANCE

TECHNICAL ASSISTANCE CONTRACT | NATIONWIDE

The Federal Emergency Management Agency's (FEMA) Public Assistance Program provides aid in the wake of a major disaster to

state and local governments, and to certain non-profits, to help communities in their recovery efforts.As a subcontractor to the

Fluor Corporation, IParametrics has supported the FEMA Public Assistance program for the past I5 years, responding

to more than 60 presidentially-declared disasters throughout the United States and its territories.

CLIENT
The Federal Emergency
Management Agency

Sub to: Flour Corporation

REFERENCE

Eileen McLaughlin

FGG Management

2300 Clarendon Blvd.
Arlington, VA 22201

{703} 387-4826

Eileen. McLaughlin@Fluorcom

BUDGET
$50 million overall contract,
over five years

DURATION
2005 - Present

SITUATION
When disaster strikes anywhere in the United States or its territones, our team deploys within

48 hours to assist state and local jurisdictions affected by these devastating events. As part of this

effort, we have supported a broad range of tasks dealing with pre-disaster planning and post-

disaster recovery, Our applicants have included hundreds of states. cities, counties, townships, and

parishes throughout the United States.

TASK
Through the Public Assistance Program, ‘Parametrics supports federal disaster grant assistance

for debris removal, emergency protective measures, and the repair, replacement, or restoration

of disaster damaged property.

Our tasks include:

Performed damage assessments and
prepared Damage Descriptions and
Dimensions (DBDs)

Developed Scopes of Wark (SOW) for
repair or replacement

Calculated project cost estimates, including
costs for single-facility projects and fixed-
price estimates for multiple-facility projects
in accordance with Section 428 Public
Assistance Alternative Procedures

Reviewed /processed DDDs, SOWs, and
cost estimates in FEMA's Grants Manager

Assessed and prepared hazard mitigation
proposals for improvements to increase
facility resiliency against future events

Performed Audit and Review of the
grant for integrity, accuracy, and proper
documentation prior to a project being
submitted for public funding.

Ensured consistency and integrity in program
delivery/development of a quality project
and applicant compliance with requirements

Provided training on all functional
elements of the disaster

iS

FEMA PUBLIC ASSISTANCE cones

In addition, iParametrics has provides PA Subject Matter Experts and Policy Advisors to FEMA's
Joint Recovery Office (RO) and supported all elements of CRC operations. These professionals
have worked with Section 428 Alternative Procedures and the Bipartisan Budget Act of 20/8
(BBA).As onsite Policy Advisors, our staff provides recommendations and coaching on methods
ior more efficient and concise project formulation, in addition to developing fixed-price cost
estimates for multiple facility projects under Section 428 procedures.

ACTION

Our staff works side-by-side with FEMA, State and local agencies to ensure a recovery that is
sensitive to the specific needs of local communities and consistent with Federal policy. Our staff
participates in all phases of recovery from mission planning to project closeout. We support
scope development, the documentation and formulation of FEMA PWs, cost development and
validation, QA/QC and audit, mitigation, closeout activities and all functions of applicant support
within the FEMA Consolidated Resource Centers (CRC}.

RESULT

Our team has assisted on over 60 presidentially-declared disasters since 2005. 78% of our staff

Qo members have received performance assessments of Exceptional or Higher Than Expected
with 20% performing at least as expected. This performance makes iParametrics one of the top

performers on the entire PATAC Contract.

“itParametrics has performed as a sub-contractor on the FEMA Public Assistance contract
since 2005 providing wide ranging technical expertise to projects throughout the United

States in support of nationwide disaster recovery efforts on behalf of FEMA. The nature

of this work is often times technically complex, unpredicrable, highly scrutinized and time

sensitive. Your team has performed in exceptional fashian, providing nigh quality work
under often times stressful and exhaustive workloads. We look forward to your long-

term participation and support as a member of Fluor’s Public Assistance team.”

Program Director Fluor Government Group, Fluor Corporation

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COMMUNITY DEVELOPMENT Fea
DR) CONSTRUCTION OVERSIGHT

GRANT-DISASTER RECOVERY

LOUISIANA
DISASTER

PROJECT DESCRIPTION

In partnership with Cohn Reznick, Metric is currently
assisting the State of Louisiana through the Office of
Community Development-Disaster Recovery Unit (OCD-
DRU) with administering the Restore Louisiana Homeowner
Assistance Program, funded through HUD Sele TT A
Development Block Grant - Disaster Recovery (CDBG-DR)
funding, which was appropriated to assist homeowners

in Louisiana recover from what is being referred to as the
oe Floods of 2016. Our Team acts as the State's agent
or:

* Continued development of policies and procedures
that ensure that the Restore Louisiana Program (ReLa)
is operated efficiently and in compliance with HUD
regulations and the State Action Plan.

¢ Vendor oversight including audit of applicant files at
construction and eligibility stages to ensure compliance
with established program policy and applicabie HUD
regulations.

¢ Prevention and detection of fraud, waste, abuse and
mismanagement of ReLa funds.

« Establish internal controls and procedure te account
for duplication of benefits (DOB) in accordance with
the Stafford Act, program policy, and applicable HUD
guidance.

* Develop and execute monitoring procedures to test
compliance with federal and State regulations and
compliance with the State’s contractual agreements
with HUD.

+ Assist in developing and managing internal quality
control processes to ensure consistency among a large
number of construction contractors.

* Quality control of construction Scopes of Work (SOW)
and damage estimates as produced through the
Xactimate software.

@) Resilience + Recovery

KEY PROJECT FEATURES

* 12,500+ quality control reviews of
program inspection reports

« 9,500+ change orders processed
¢ Over 2,000 field inspections
conducted

CLIENT

Louisiana Office of Community
Development - Disaster Recovery Unit

REFERENCE

Jeff Haley, Chief Operating Officer
LaSalle Building

617 N. Third Street - 6th Floor
Baton Rouge, LA 70802

Phone: (225) 219-9660
Email: Jeff.Hatey@la.gov

www, femareoveryteam.com
1821 Commercial Drive, Suite $, Harvey, LA 70058

NEW YORK RISING

PROGRAM HOUSING PROJECT
STATE OF NEW YORK GOVERNOR’S OFFICE OF STORM

RECOVERY (GOSR)

PROJECT DESCRIPTION

MCL was selected by the NY Governor's Office of Storm
Recovery (GOSR}, a division of the Housing Trust Fund
Corporation (HTFC), to provide services about its
administration of the U.S. Department of HUD CDBG-DR
funds appropriated by the Disaster Relief Appropriations
Act, 2013 (Pub. L. 113-2). MCL was tasked with
administering the Rental Properties and Affordable Rental
Opportunity Programs. The Rental Properties Program
aided the owners of rental properties damaged by
Superstorm Sandy, Hurricane lrene or Tropical Storm Lee.
These properties included single-family homes,
townhouses, apartment buildings, or any other legal
dwelling.

As the Project Manager, we performed timely intake
processing, eligibility determination, and award and
closeout processes for an estimated 1,400 applicants.
Additionally, we provided development and issuance of
program guidance on eligibility issues, establishment of
criteria for due diligence in applicant contact and
application completion, coordination with environmental
and construction teams, review of applicant concerns and
questions, and the development of programmatic level
policy in support of the State of New York’s objective of
streamlining project policy across housing program
projects.

D Resilience + Recovery

©
©

KEY PROJECT FEATURES

¢ Rental Program Management

CLIENT

State of New York Governor's Office of
Storm Recovery (GOSR)

CONTACT

Paul Onyx Lozito

Director

Housing Policy / Affordable Housing
State of New York Governor’s Office
of Storm Recovery

(212) 480-4656
paul.lozito@stormrecovery.ny.gov —

PROJECT DATES
2016 - 2020

PROJECT COST
$188,000,000

CONTRACT VALUE
$2,000,000

PROJECT PERSONNEL
INCLUDED IN THIS PROPOSAL

Justin Cauley

www. femarecoveryteam.com|
1821 Commercial Drive, Suite S, Harvey, LA 70058

HOMEOWNER OPPORTUNITY PROGRAM:

HURRICANES IKE & DOLLY
TEXAS GENERAL LAND USE OFFICE (GLO)

Pre
era
= cm

=—

PROJECT DESCRIPTION

MCL served as the Program Manager for GLO’s pilot
“Homeowner Opportunity Program” (HOP), which entailed
creating policy and procedures, providing direct mobility
counseling services to homeowners who voluntarily
relocated to promote housing choice and affirmatively
further fair housing, and vendor management for provision
of real estate and title clearance services in the wake of
Hurricanes Ike and Dolly (round 2 CDBG-DR program}, HOP
involved relocation of low-income applicants in FEMA-
designated high-risk areas or areas of high minority or
poverty concentration to higher opportunity areas. The MCL
Team drafted and implemented policies and procedures
involving the provision of real estate services, housing
counseling, protection of housing choice, affirmatively
furthering fair housing, URA regulations concerning real
property acquisition and rights of displaced persons.

We were tasked with determining program eligibility,
conducting counseling to determine housing preferences
and requisite amenities for relocated households, grant
execution, real estate closing, and applicant management
through closeout. To achieve the goals of

the program, MCL was tasked with coordination and
collaboration with multiple vendors contracted to deliver
specific aspects of the program. We spearheaded
orchestration of legal services for title clearance, provision
of real estate services, environmental reviews, and
construction, allowing the program to serve hundreds of
applicants who were successfully relocated to safe,
sanitary homes.

@) Resilience + Recovery

KEY PROJECT FEATURES
¢ CDBG-DR Housing Program Design,
Management & Closeout

©
QE ax

Texas General Land Use Office

CONTACT

Jorge Ramirez

Deputy Director; Coastal Resiliency
and Recovery Program

(512) 463.5001
Jorge.ramirez@glo.tx.gov

PROJECT DATES
2012-2017

CONTRACT VALUE
$5,920,457

PROJECT PERSONNEL
INCLUDED IN THIS

PROPOSAL
Jenna Abbey

Justin Cauley

www. femarecoveryteam.com|
1821 Commerciat Drive, Suite S, Harvey, LA 70058

b

OAKERY

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SECTION 3 PROPOSED WORK PLAN

WD iParametries @mel Av PROPOSAL FOR THE CITY OF NASHUA
: ie ARPA ADMINISTRATIVE SERVICES

3. Proposed Work Plan

The COVID-19 pandemic has had a tremendous impact on all aspects of communities across the United States, and the residents
of the City of Nashua are no exception. The strains caused by COVID-19 have been felt by individuals, families, small businesses,
schools, and even local governments. While federal aid (like the aid presented by the Amencan Rescue Plan Act) can provide relief
from pandemic tensions, it is important to first have a proper plan in place to ensure such relief programs reach their fullest potential.
Our approach to program delivery has been honed over decades of practical experience to deliver maximum efficiency — so
assistance reaches those in need quickly.

Like the inital release of the Coronavirus Aid, Relief, and Economic Security (CARES) Act CRF funds, our team anticipates that
ARPA guidelines wall continue to change. The final rule has yet to be released and a significant number of comments were received
at the July 16" deadline, Our team has agency relationships and expenence in changing expectations with federal funding, including
in our current partnerships in the federal goverment and a deep understanding of the grant management and program
implementation of COVID-19 relief programs, including the CARES Act, ARPA, and FEMA PA. We stand well-equipped to advise
the City of Nashua on speedy adjustments as guidance for this program is released and continues to evolve.

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Our approach to delivering tum-key solutions for your recovery programs follows four phases,
each phase scalable to community needs, requirements of funding stream(s), or other
constraints like speed and budget.

Program Initlation Program Outreach Program Implementation Closeout

During the program Preparing for closeout

Our program outreach Embedded efficiency and

Initlation phase, we work approach focuses on compllance ave our foundation. from the very beginning
with Stakeholders to clearly brining the program to We purposely build programs makes closing
define expectations and around linked end-to-end programs a cinch. We

the people, We deliver

align vision for success; :
solutions to meet

while simultaneously

processes designed to support deliver audit-ready files

establishing dedicated target groups where program progress without and organizations!
program centers in locations they are so your creating unnecessary oth a ‘i so the
intentionally chosen to be programs gain bureaucracy, so the path ty of Nasi ua can rest
most accessible to those adequate subscription between application and assured funding stays
individuals the program levels fast. assistance is clear and fast for put,

aims to serve. each qualified applicant .

© ©

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PROGRAM INITIATION

We know that speed is crucial for your American Rescue Plan funding program. During the program initiation phase, our team will
rapidly establish a presence for your program, rushing assistance to those who need it, including the City of Nashua, individual
applicants, and small businesses. We can deliver your program faster than our competitors because we offer a ready-made web-

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WD iraramerrics Gmnel PMT PROPOSAL FOR THE CITY OF NASHUA
ar ARPA ADMINISTRATIVE SERVICES

based application, marketing materials, and program guidelines based on past guidance from the US Treasury. All these items are
compliant as-is and built to deliver smart, actionable policy and process in a way that expedites release of assistance. These items
are also totally customizable to meet the needs of the City of Nashua, pending your specifications.

Establish a Presence for the Program

To “bring the programs to the people" we will work with local community partners to serve as liaisons for the program. After our
success of managing and planning for the distribution of CRF funds for multiple Kansas counties, we understand the importance of
establishing partners and liaisons within the community. These community liaisons will be trained on program information, eligibility
criteria, and how to apply, so they can direct their clientele to apply via the program's web application, discussed later in these pages.
We will memorialize this training in iParametrics’ Learning Management System to ensure that it can be accessed any time by
participants or new liaisons.

The physical spaces already occupied by Cornmunity Partners can serve as pop-up
program centers and may be housed in existing community centers. non-profit offices, Each “go-bag” is equipped with:
places of worship, or other public buildings. Program centers will be staffed with bilingual
case managers trained in serving vulnerable populations to maximize applicant success
rates across all demographics,

Laptop or Tablet
High-Speed Mi-Fi

Portable Printer

Portable Scanner

Mobile intake centers, pop-up intake and outreach events, and case managers equipped Program support materials
with “go-bags” will be used to supplement brick-and-mortar centers to reach interested like flyers or brochures
applicants in remote areas, with mobility challenges, those who lack access to 7
technology, and other vulnerable populations.

PROGRAM DESIGN

A key focus of federal and state funding entities, as well as City of Nashua auditors, will be on adequately documented program
policy and procedures, Our team of multi-disciplinary professionals will rely on decades of experience to ensure your program Is
designed and implemented to deliver established initiatives as quickly as possible, with targeted efforts to meet the needs of low-
and moderate-income households and other vulnerable populations. Wellthought design and easy-to-follow procedures set the
stage for launching programs with expediency, which is essential for ongoing successful implementation of your program.

Setting clear expectations at all levels during the design phase paves the way for expeditious release of funding based on uniformly
understood requirements and goals. During program design we will work with City of Nashua officials to:

« Define requirements — Clearly defining program requirements including eligibility criteria. acceptable support documents,
priority categories, and award caps at the outset eliminates back-and-forth between the program and oversight staff and
encourages more complete application submissions as interested parties know exactly what to expect. We will outline clear
regulatory requirements and procedures from intake to closeout and gain consensus on how the program will be
implemented, A workflow with defined responsible parties and sub-processes will accompany program guidelines, so policy
reviewers at the City-level. audit and oversight staff, the State, and federal funders can clearly see how each policy translates
into an actionable, operational program,

PAGE 18

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ip

Parametrics Gcl EE PROPOSAL FOR THE CITY OF NASHUA
cs Dmel ARPA ADMINISTRATIVE SERVICES

alate Disburse Funds Closeout
L¢] Ll a |

Roles Legenc: @ <x Manager A Applicant Oar

Eligibility Review

DOB Review
1 |

When multiple funding streams will be used for a single program, requirements for all funding streams will be considered and
consolidated so that requirements of all funders are met simply by following program procedures. This approach minimizes out of
pocket costs to the City of Nashua without program staff or applicants experiencing the confusion or frustration of having to comply
with multiple standards.

Align vision for success — Your success should be defined by you. We will work with City of Nashua leadership to set clear
goals and measures of success from the beginning, relying on concrete metrics like dollars disbursed, target dates for
achievement of program milestones, number of applicants served, or percentage of applicants served by priority
demographic. We know that the individuals and local businesses in need in City of Nashua cannot wait for assistance, so
timeliness of disbursement of funds will be a key metric to gauge success. The figure below outlines our strategy for getting
funds out the door within 30 days of contract execution, delivering relief to residents and businesses before it's too late, for
this program or any others that the City of Nashua is pursuing.

Contract Web application ee i
execution / Identify Program ne sytem i First eligible First t
Leadership intake and lee deployed / eis issued / first
team available ff outreach en ae application award

to meet with —_ ff locations program period opens |

outreach beings

you
DAY <® a in.
an 10: /20)

Leverage funding — The City of Nashua has been allocated funding from the US Treasury, and additional funding may be
anticipated through sources like CDBG-CV or FEMA Public Assistance, We will work with the City of Nashua to maximize
funding frorn all sources, by prioritizing expenditure of funding streams with more restrictive requirements. We will also
support the City of Nashua to review funding already earmarked under allocated funding streams to determine if a more
restrictive funding source can be used, freeing up earmarked less restrictive funding for other initiatives. For example, if
CDBG-CY funds are earmarked to assist hospitals. we can aid the hospitals in applying for and securing FEMA PA funding,
leaving more flexible CDBG-CYV funding for initiatives like assistance to small businesses.

This approach increases the reach of your recovery programs. while reducing or eliminating out of pocket costs for the City of
Nashua.

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