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Finance Committee - Agenda - 12/21/2016 - P115

By dnadmin on Mon, 11/07/2022 - 09:47
Document Date
Wed, 12/21/2016 - 00:00
Meeting Description
Finance Committee
Document Type
Agenda
Meeting Date
Wed, 12/21/2016 - 00:00
Page Number
115
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/fin_a__122120…

C. Code Enforcement
1). Case Types (FY 2014-2015: 820)

e Housing
e Building
° DPW

» Health

® Lead Referral
* Investigation

* Police

e Planning

e =Parks

*« Streets

¢ State

e Solid Waste

« Urban Programs
e Wetlands

« Zoning

2). Functions
« Workflow management of business rules that tracks actions, inspections and status of violations
and cases

» Process complex fines, fees and collections

e Internet customer portal for filing complaint form and tracking status

« {|ssue violations from handheld devices and through system using State required forms
« Reporting of all data as user defined

« issuance and tracking of tickets and enforcement actions

D. Urban Programs (Presently use of CityView is for information only)
1). Types
» CDBG projects
e HUD housing projects
« Lead Grant projects

2). Functions
» Ability to add property based information
e Environmental issues tracking on property
e Status of Lead Paint Hazards and remediation
» Integrate with Microsoft Outlook for inspections scheduler/contact list/to do list

e Reporting of all data as user defined

RFPOG11~033116 LICENSING, PERMITTING, CODE ENFORCEMENT AND LAND MANAGEMENT SYSTEM

Page Image
Finance Committee - Agenda - 12/21/2016 - P115

Finance Committee - Agenda - 12/21/2016 - P116

By dnadmin on Mon, 11/07/2022 - 09:47
Document Date
Wed, 12/21/2016 - 00:00
Meeting Description
Finance Committee
Document Type
Agenda
Meeting Date
Wed, 12/21/2016 - 00:00
Page Number
116
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/fin_a__122120…

E. Environmental Health

1). Types of Permits/Licenses

Food Service Licenses (New, annually renewable food service establishments, changes
in ownership, to include mobile vendors, temporary events, child care centers, schools)
Spa and Poo! Licenses

Solid Waste Hauler Licenses

2). Functions

Internet customer portal for submission of license applications, complaints, inspection
requests, and tracking status for all

Link to GIS

Tracking of complaints and violations

Permit application data tracking

Automatic license renewals

Environmental issues tracking by property
Conduct inspections and issue violations with handheld devices that store historical

information, and contain State inspection forms
Inspection Scheduling, tracking and re-inspections
Have out of the box “Best Practices” model form
Reporting of all data as user defined

Process fees and fines
issuance and tracking of tickets and enforcement actions

F. City Clerk’s Office
1). Types of Permits/Licenses

°

RFPO6 11-033116 LICENSING, PERMITTING, CODE ENFORCEMENT AND LAND MANAGEMENT SYSTEM

Dog Licenses

Chauffeur/Taxi driver Licenses
Vendor Licenses

Mechanical Amusement

Pool Table Licenses

Parades or Processions Licenses
Pawnbrokers and Second Hand Dealers
Raffles

Shows

Tag Days

Taxi Cab Automobile Licenses
Street Fair Permits

Overnight Parking Permits
itinerant Magazine (door-to-door)

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Finance Committee - Agenda - 12/21/2016 - P116

Finance Committee - Agenda - 12/21/2016 - P117

By dnadmin on Mon, 11/07/2022 - 09:47
Document Date
Wed, 12/21/2016 - 00:00
Meeting Description
Finance Committee
Document Type
Agenda
Meeting Date
Wed, 12/21/2016 - 00:00
Page Number
117
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/fin_a__122120…

2). Functions
» Automatic Renewal
» Automatic Reminders/Notices
s Annual vs Temporary Licenses
e Inspections (weekly, monthly, mid-year, quarterly, yearly)
» Workflow Management of business rules
e Internet customer portal
s Process fees
e Reporting

G. Fire Marshal's Office
1) Functions

e Workflow Management of business rules that tracks permit approvals, inspections/re-
inspections, and manage daily tasks.

Process fees
Internet customer portal

Reporting
issuance and tracking of tickets and enforcement actions

H. DPW
1) Types of Permits
e Sidewalk encumbrance permit
» Street opening permit
e Drain layer permit
e Sewer Users permit

2) Functions

« Workflow Management of business rules that tracks permit approvals and manage
daily tasks

« {nspection Scheduling, tracking and schedule inspections and allow for re-inspections
« Internet customer portal for application submission and tracking of status
e Reporting of all data as user defined

i. Nashua Police Department
1). Functions

« Workflow Management of business rules that tracks permit approvals, inspections/re-
inspections, and manage daily tasks.

« Process fees
e Internet customer portal
e Reporting

RFPOG11-033176 LICENSING, PERMITTING, CODE ENFORCEMENT AND LAND MANAGEMENT SYSTEM Poni 17?

Page Image
Finance Committee - Agenda - 12/21/2016 - P117

Finance Committee - Agenda - 12/21/2016 - P118

By dnadmin on Mon, 11/07/2022 - 09:47
Document Date
Wed, 12/21/2016 - 00:00
Meeting Description
Finance Committee
Document Type
Agenda
Meeting Date
Wed, 12/21/2016 - 00:00
Page Number
118
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/fin_a__122120…

3. Goals

The goal is to acquire a simple, user-friendly, sustainable system that provides as much functionality as
possible without extensive customizations. A simple, user-friendly system is one that does not require
users to interact with multiple screens or commands to complete common tasks and can be used by
operators with minimum computer skills. A sustainable system is one that is well documented, requires
little maintenance to operate, utilizes standard relational database software such as Microsoft SQL

Server, and that will be supported by the vendor for many years.

The City's primary interest is to implement a system that staff can easily enter and query data, generate
reports in an effective manner, and can integrate with existing email, GIS, and productivity applications.

Responses are requested from vendors that have all or portions of the desired functionality discussed in
Section 2 above. The City realizes that all functionality may not be available in a core software product.
As such, The City is open to responses from vendors who can provide portions of functionality through

add on modules.

in addition to software, the City is looking for services for implementation, startup, and training
customized to each department’s needs, and an annual maintenance contract that can be extended to
multiple years. For implementation, the City does intend to migrate a significant amount of historical
data from their existing systems. The primary data that will need to be migrated will be from CityView

and ADMINS.

It is anticipated that there will be a total of 60 users with approximately 40 concurrent users at a single
point in time.

4. Other functional needs

in addition to these functional needs, other specific integration needs are as follows:

* ESR! GIS Integration
*» ODBC compliant
* Microsoft Office integration

* Integration with Microsoft Exchange and Outlook
* Access to data over the Internet using electronic devices such as tablets, smart phones, etc

e Ad Hoc reporting using Crystal Reports.

Vendors shall describe the proposed software solution for each applicable function and integration
need, as outlined in this document. Vendors shall state the software/module name, outline its
functionality based on the City's interests as described, and provide information. The City is interested
in receiving proposals from vendors that meet any or all of the requirement needs. Detailed
functionality is listed in the attached excel spreadsheet called “Licensing, Permitting, Code

Enforcement and Land Management requirements”.

5. Configuration, Testing, and impiementation

in addition to software acquisition, the City is looking for services required to install, configure,
and test the software to ensure successful system implementation and use. The vender shail
configure the system, including loading of necessary baseline data from ADMINS and Cityview,

and shall organize and participate in system testing.

Vendors shall describe the proposed services that will be completed during this task, provide an
approximate number of hours, and list associated deliverables,

RFPO611~-033116 LICENSING, PERMITTING, CODE ENFORCEMENT AND LAND MANAGEMENT SYSTEM It. 18

Page Image
Finance Committee - Agenda - 12/21/2016 - P118

Finance Committee - Agenda - 12/21/2016 - P119

By dnadmin on Mon, 11/07/2022 - 09:47
Document Date
Wed, 12/21/2016 - 00:00
Meeting Description
Finance Committee
Document Type
Agenda
Meeting Date
Wed, 12/21/2016 - 00:00
Page Number
119
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/fin_a__122120…

6. Training
Immediately following implementation, the vendor shall provide on-site training customized to the
needs of the individual departments and the system features being implemented for them. This
should include training relating to the integration of the system with other software applications or
modules implemented as part of the propased system. It is required that the training will stress

hands-on learning. -

At the time of training, staff from each department should be provided with training and/ or user
manuals. In addition, the vendor should provide any training aids that are used by the instructors
such as reference cards showing tips, commonly used key strokes, and shortcuts.

Proposers shall describe the proposed training program, provide number of hours allocated to
training, and outline deliverables.

7. Maintenance and Support
As part of the proposal the vendor must provide an outline of the terms of their maintenance and
support contacts. This shall include technical support for all end users from 7 a.m. to 5p.m. Eastern

Standard Time,
Monday through Friday, software upgrades and bug fixes to the initial and subsequent releases of the

software.

Proposers shall describe the proposed maintenance and support plan; outline support options,
software upgrade policy, and proposed yearly maintenance and support scenario.

RFPOG611-033116 LICENSING, PERMITTING, CODE ENFORCEMENT AND LAND MANAGEMENT SYSTEM kos

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Finance Committee - Agenda - 12/21/2016 - P119

Finance Committee - Agenda - 4/20/2022 - P57

By dnadmin on Sun, 11/06/2022 - 21:43
Document Date
Fri, 04/15/2022 - 11:50
Meeting Description
Finance Committee
Document Type
Agenda
Meeting Date
Wed, 04/20/2022 - 00:00
Page Number
57
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/fin_a__042020…

ifD iparametrics mel ES PROPOSAL FOR THE CITY OF NASHUA
B = ! @ — ARPA ADMINISTRATIVE SERVICES

2. Past Performance

We understand the intricacies of the laws, regulations. policies, timelines, processes, and systems that govern the Amencan Rescue
Plan funds and can demystify such topics into plain language and easy to execute directives. We are confident that we have the
expertise necessary to support your decision-making to optimize your program to complement multi-faceted state, local, and regional
recovery efforts. We are proud of our history serving our clients in their time of need and the resulting trust and confidence that
our clients have in us. This trust is strengthened by the fact that our team has not been involved in any current litigations and has
not been the subject of any arbitration.

In the table below we have summarized recent projects that highlight services most like those that we would perform for the City
of Nashua. In the following pages, you will find detailed project descriptions and references.

Ctient / Location Project Description Contract Project

Dates Amount

City of Providence / The iParametncs team was selected to assist the City of July 2021 - $100,000+
Rhode Island Providence in their recovery process from the COVID-I9 Present to date
pandemic while preparing for future disaster declarations. We are
coordinating and managing all FEMA Public Assistance grant
responsibilities while identifying other relief opportunities, including
CARES Coronavirus Relief Funds (CRF) and ARPA.

City of Lowell / The iParametrics team is supporting the City of Lowell's COVID-19 | 12/2020 - $1.3 million
Massachusetts response and recovery efforts, including applying for CARES Act Ongoing
funding reimbursements, planning for vaccine distribution, and the
establishment of a call center using a cloud-based routing system.
Finney County / Kansas The iParametrics team delivered turn-key solutions for 07/2020 — $433,436
comprehensive management of COVID-19 recovery funding Ongoing
through the US Treasury's CRF grant. We provided program
design, implementation, and management services, and guided the
County in securing $1.8 million through FEMA PA grants, We were
recently selected to support the County with their ARPA funds.
The Unified Government | The iParametrics team is providing the Unified Government of 08/2021 - $233,580
/ Kansas Kansas consulting services related to applicable uses for their ARPA Ongoing
funds while providing grant discovery opportunities and technical
government grant writing for additional opportunities.

Saline County / Kansas The iParametrics team is providing Saline County with technical July 2021 - $100,000+
advisory services related to COVID-19 recovery while developing Present
and implementing strategies to maximize federal and state
assistance,

City of Fayetteville / The iParametrics team is supporting the City of Fayetteville's 06/202 | — $674.960
North Carolina COVID-19 response and recovery efforts by identifying applicable Ongoing
uses for their ARPA funds to meet City goals through the initiation
of specialized programs, including smalt business revitalization and
new broadband infrastructure,

Seward County / Kansas | The iParametrics team provided comprehensive management of 07/2020 $313,364
, COVID-I9 recovery funding: providing program design, Ongoing
implementation, and management services for the County's CRF
grant. We were recently selected to support the County with their
ARPA funds as well.

PAGE 15

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Finance Committee - Agenda - 4/20/2022 - P57

Finance Committee - Agenda - 12/21/2016 - P120

By dnadmin on Mon, 11/07/2022 - 09:47
Document Date
Wed, 12/21/2016 - 00:00
Meeting Description
Finance Committee
Document Type
Agenda
Meeting Date
Wed, 12/21/2016 - 00:00
Page Number
120
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/fin_a__122120…

8. Pricing Schedule

I. PRICING SCHEDULE ATTACHMENT A: Subtotal a, b & c, then all total a-e
$ Total Amount- $ Total Amount
ltem Quantity | Per Unit Price Numeric Written Comments
a) Software-Base Price $ $
b) User Licenses $ $
c) installation-Training $ $
Sub-Total $ $
d) Yearly Maintenance $ $
e) Other $ $
f) ALL TOTALS $ $

Use this area below to describe any other costs that require consideration

Explanation for any additional cost associated with your proposal that is not included in the
above pricing schedule.

If necessary provide additional attachments, referencing
Pricing Schedule

If you need additional space, please attach detail, reference Pricing Schedule

RFPO617-033116 LICENSING, PERMITTING, CODE ENFORCEMENT AND LAND MANAGEMENT SYSTEM

Page Image
Finance Committee - Agenda - 12/21/2016 - P120

Finance Committee - Agenda - 12/21/2016 - P121

By dnadmin on Mon, 11/07/2022 - 09:47
Document Date
Wed, 12/21/2016 - 00:00
Meeting Description
Finance Committee
Document Type
Agenda
Meeting Date
Wed, 12/21/2016 - 00:00
Page Number
121
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/fin_a__122120…

TERM OF CONTRACT

Negotiation, if undertaken by the City, is intended to result in a contract, which is deemed by the City, in its sole
discretion, to be in the City's best interests. Any such negotiations will use the relevant quotes as a basis to reach
a final agreement. Any and all such negotiations shall be binding upon the vendor selected.

Terms and conditions of any final contract shall be negotiated after quotes have been received, and prior to award.
The City intends to award a contract to the vendor that possesses the required qualifications, demonstrated

experience, and best value overall for services to be provided.

The City reserves the right to renew or rebid this contract if the appropriated funds initially approved by Board of
Alderman are exhausted before the contract expiration date.

INSURANCE REQUIREMENTS

Prior to the City entering into a contract, the successful vendor shail provide the City with certificates of insurance
for coverage as listed below and endorsements affecting coverage required by the contract within ten (10)
calendar days after the City issues the notice of award.

The City requires thirty (30) days written notice of cancellation or material change in coverage. The certificates and
endorsements for each insurance policy are to be signed by a person authorized by the insurer and who is

licensed by the State of New Hampshire.

The successful bidder must maintain the following lines of coverage and policy limits for the duration of the
contract, Any subcontractors used. by the CONTRACTOR are subject to the same coverage and limits and is a
subcontractor of the CONTRACTOR and net the OWNER. It is the responsibility of the CONTRACTOR to update
Certificates of Insurance during the term of the contract with the City of Nashua Risk Management Department.

The City of Nashua must be named as an Additional Insured.

Provide coverage for not less than the following amounts or greater:
General Liability: $1,000,000 per Occurrence $2,000,000 Aggregate

Motor Vehicle Liability: $1,000,000 Combined Single Limit
*Coverage must include all owned, non-owned and hired vehicles.

Workers’ Compensation Coverage according to Statute of the State of New Hampshire:
$100,000 / $500,000 / $100,000

All bidders and subcontractors at every tier under the bidder will fully comply with NH RSA Chapter 281-A,
“Workers’ Compensation”. It is the responsibility of the CONTRACTOR to submit to the OWNER certificates of
insurance for all subcontractors prior to the start of the project. It is the responsibility of the CONTRACTOR to
provide the OWNER with updated certificates of insurance for the CONTRACTOR and all subcontractors 10 days
prior to the expiration of coverage. The OWNER may, at any time, order the CONTRACTOR to stop work,
suspend the contract or terminate the contract for non-compliance. All subcontractors are subject to the same

insurance requirements as the CONTRACTOR.

To be eligible for an award, a vendor must be deemed “responsible”. A responsible bidder 1) has the ability,
capacity and skill to provide the goods or services required; 2) can provide the goods or services within the time
frame specified; 3) has a satisfactory record of integrity, reputation, judgment and experience; 4) has sufficient
financial resources to provide the goods or services; 5) has an ability to provide future maintenance and support as
required: and 6) has developed a positive track record with the City of Nashua to the extent the vendor has

previously provided goods or services.

Before making an award, an authorized City representative reserves the right to require a vendor to submit such
evidence of their qualifications, as it may deem necessary. The following documentation may be required: financial
stability, technical expertise, experience, and other qualifications or abilities of a bidder, including past
performance with the City of Nashua, to assist in making the award in the best interest of the City of Nashua.

RFPOG11-033116 LICENSING, PERMITTING, CODE ENFORCEMENT AND LAND MANAGEMENT SYSTEM P nn

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Finance Committee - Agenda - 12/21/2016 - P121

Finance Committee - Agenda - 12/21/2016 - P122

By dnadmin on Mon, 11/07/2022 - 09:47
Document Date
Wed, 12/21/2016 - 00:00
Meeting Description
Finance Committee
Document Type
Agenda
Meeting Date
Wed, 12/21/2016 - 00:00
Page Number
122
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/fin_a__122120…

Certificate of Acknowledgement
The term “City” shail herein mean the City of Nashua.
The Proposer acknowledges and certifies under the penalties of perjury to the City that:

1. Neither the Proposer, nor any representative of, or agent for, the Proposer has given, offered or agreed
to give any person or entity who is an agent, representative or consultant of, employed by, or an officer
or elected or appointed official of, the City, any gift, contribution or offer of employment as an
inducement for, or in connection with, the Quote or any contract awarded pursuant to this request.

2. No fee, commission or compensation of any kind has been paid, either directly or indirectly, by or on
behalf of the Proposer to any person or entity who is an agent, representative or consultant of, employed
by, or an officer or elected or appointed official of, the City, in connection with the Quote or any contract
awarded pursuant to the RFP, and no agreement to make any such payment has been made or will be

made by or on behalf of the Proposer.

No person or entity who is an agent, representative or consultant of, employed by, or an officer or elected or
appointed official of, the City, has any direct or indirect interest in the Proposer or any of its affiliates.

All information contained herein is true to the best of the Proposer's knowledge.

After all quotes, formal interviews, presentations and screening have been completed the candidate offering the
“best value” will be notified of the City’s intention to enter into a contract with thern. In the event that a
satisfactory agreement cannot be entered into with the candidate, the City reserves the right to enter a contract
with an alternative candidate. The City also reserves the right to negotiate a contract with both proposers
simultaneously and to enter a contract with any such proposers with whom it is negotiating. In the event that no
candidate has proposed what the City deems to be an advantageous or acceptable quote, the City reserves the
right to reject all quotes. !f the City determines that only one candidate is fully qualified, or that one offer is
clearly more highly qualified and suitable than any other under consideration, then a contract may be negotiated
and awarded to that candidate without any further consideration of the other quotes.

The City expressly reserves the right to negotiate the terms of the actual contract to be entered into. The terms
may vary from the submitted quotes and RFP (to include unsolicited alternates and in other ways if mutually
agreed to by the City and the proposer(s) with whom the City is negotiating).

Signed under the penalties of perjury.

Signed and sealed in the presence of.

Date:

Notary

Authorized Vendor Representative
(SEAL)

By:

Title:

RFPOG11-033116 LICENSING, PERMITTING, CODE ENFORCEMENT AND LAND MANAGEMENT SYSTEM Pope £42

Page Image
Finance Committee - Agenda - 12/21/2016 - P122

Finance Committee - Agenda - 12/21/2016 - P123

By dnadmin on Mon, 11/07/2022 - 09:47
Document Date
Wed, 12/21/2016 - 00:00
Meeting Description
Finance Committee
Document Type
Agenda
Meeting Date
Wed, 12/21/2016 - 00:00
Page Number
123
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/fin_a__122120…

THE CITY OF NASHUA “The Gate City

Pinanctal Services

Purchasing Department

cee A CNN AN MER

December 15, 2016
Memo #17-084

TO: MAYOR DONCHESS
FINANCE COMMITTEE

SUBJECT: CONTRACT AWARD OF NASHUA LICENSING AND PERMITTING PROJECT (VALUE
NOT TO EXCEED: $65,000)
DEPARTMENT: 122 INFORMATION TECHNOLOGY; FUND: PEG ACCESS CHANNEL
SPECIAL REVENUE
ACCOUNT CATEGRORY: CAPITAL IMPROVEMENTS

Piease see the attached communication from Bruce Codagnone, CIO/IT Division Director to Mayor
Donchess dated December 9, 2016 for information related to this purchase.

Pursuant to § 5-78 Major purchases (greater than $10,000) A. All supplies and contractual services,
except as otherwise provided herein, when the estimated cost thereof shall exceed $10,000 shall be
purchased by formal, written contract from the lowest responsible bidder, after due notice inviting bids.

Pursuant to § 5-92 Information Technology Division participation in the purchasing process. For
major purchases and contracts solicited in Accordance with § 5-78 which include computers or
communications equipment or related software, including but not limited to workstations, servers,
surveillance equipment and wired and wireless transmission equipment, the Information Technology
Division shall participate in the purchasing process, providing advice, input and recommendations, which
are so noted on the attached memo and spreadsheets from Bruce Codagnone.

The CIO/IT Division Director and the Purchasing Department recommend awarding this contract in an
amount not to exceed $65,000 to TelVue Corporation of Mt. Laurel, NJ.

Respectfully,

LE
(KoA

. /Dan Kooken

Purchasing Manager

Cc: B. Codagnone J. Graziano

229 Main Street « Nashua, New Hampshire 03061 « Phone (603) 589-3330 e Fax (603) 589-3233 |

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Finance Committee - Agenda - 12/21/2016 - P123

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