Special Bd. of Aldermen — 04/30/2019 Page 13
Ms. Kleiner
What was clearly shown in the Management Audit was you had a Certified Assessing Specialist right? You had
an expert. What you didn’t have was clear management and we got in a situation. What makes a good manager
is someone who realizes where to go to get the information they need to make decisions. So | come from the
Cable Business, | could not make a piece of wire if my life depended on it. Couldn’t tell you what went into it; but
| participated in managing the efficiency of production lines. Why? Because | knew enough and learned from
great mentors, let me put it that way, I’ve had excellent mentors along my way, how to make solid decisions and
reach out for the best information to make those decisions. | truly believe that is what you need here. Am | going
to be on the phone to different assessors to different municipalities to KRT, yes | think you can Mr. Tozier. I’m
not saying that’s not going to happen; they are the experts. There is a wealth of information out there, you have
to be able to find it. We have a State DRA that leads the State in this process. | am going to jump in and take
the classes myself and see where this comes up with. | understand some of the concern about adding some
other departments and divisions on to what is currently, | actually have more of a background in those other
departments and divisions than | do this one, which | think will help a great deal. But | can promise you that if |
feel, if | ever feel that my effectiveness or that | am hurting the City or the value to our residents in any way, | will
let you know. | will let the Mayor know immediately.
Alderman Harriott-Gathright
| just want to say thank you to all 3 of you for coming here today and really giving us a breakdown of the
department. I’m one of those that haven’t always thought the best of the department but | know that it is in good
hands right now. | appreciate the fact that you gave us the audit, you did tell us about it, the whole 9 yards, told
us where you felt that we needed the help in the department and also told us where you are going to go with this
help. How are we going to get to where you want to be with this. So for me, | am very happy about tonight and |
appreciate all that you and your team is doing to make Nashua great and more so | can’t wait for 101. I’m going
to be there.
Alderman O’Brien
Thank you, like everybody else thank you for coming. But | for one always love it when a new Sheriff comes to
town because that means you recognize something has happened and you need to fix it. In this case, the first
way to fix something is to identify that you had a problem and it seems like we have. That is going to a long way
to give us a better service, particularly in all departments but with assessing. And | myself am willing to give you
that time and would like to hear back maybe at a later date, to come back and give us a report of the progress.
And | think that’s what the people would like to see. | undoubtedly think that we are correct; we are on the right
track now since we have identified what could have been a potential problem and we are looking to fix it.
The other thing I’m extremely excited about is in your presentation you mentioned the software and computers. |
would like a public statement, | am not a geek, but | do understand how much computers make allegedly our
lives easier. But when you get into your end of it I’m sure probably a large percentage of your work is data
entering and working. | know the City has been under the gun for 25 years with something else, a lot of
infrastructure has fallen off the wayside. We look at pipes and different other things and schools and we are
looking at potholes and roads and paving programs and everything else like that. But the computer system is
equally, in my opinion, equal part of that infrastructure. And | am so glad that you have addressed that, you are
bringing up looking to get the different components to talk to.
