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City of Nashua, NH | 9/15/2020 Car Ceg: if aph

Payment Terms and Conditions

In consideration for the Solutions and Services provided by Cartegraph to Customer, Customer agrees
to pay Cartegraph the Fees in U.S. Dollars as described below:

Customer shall be provided with the ability to access and use the Solutions upon execution of this
Purchase Agreement. If applicable, Services will be scheduled and delivered upon your acceptance of
this Purchase Agreement, which will be considered as your notification to proceed.

Customer agrees to work with Cartegraph to schedule Services in a timely manner. All undelivered
Services shall expire 365 days from the signing of this Purchase Agreement.

The fee for solutions will be due in annual installments 15 days prior to the anniversary of the initial
term as follows:

1. $5,083.33 due upon execution of the Purchase Agreement.

2. $6,100.00 due 15 days prior to 1st year anniversary of term start date.

3. $6,100.00 due 15 days prior to 2nd year anniversary of term start date.

All payments are due Net 30 days from start date of invoice.

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City of Nashua, NH | 9/15/2020 Car teg fT aph

BY SIGNING BELOW, THE PARTIES AGREE THAT ALL USE AND ACCESS TO THE SOLUTIONS
DESCRIBED IN THIS PURCHASE AGREEMENT SHALL BE GOVERNED BY THE CARTEGRAPH
SOLUTIONS AGREEMENT, WHICH CAN BE REVIEWED AT: https://www.cartegraph.com/solutions-
agreement. THE PARTIES AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THE
CARTEGRAPH SOLUTIONS AGREEMENT AND THIS PURCHASE AGREEMENT REFERENCED HEREIN.

Cartegraph Systems LLC City of Nashua

By: Yet [5 PE By:
(Signature) (Signature)
SA Tent CRGQLEZ
(Type or Print Name) (Type or Print Name)
Title: SVP of Sales & Marketing Title:
Date: Ab ZO co Date:

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City of Nashua, NH | 9/15/2020 Car Ceg: if aph

Cartegraph Systems LLC

Addendum A - Support Services

Cartegraph Support and Training Services — Scope of Work

The Support Services listed in the Investment Summary of the Purchase Agreement are specific
Cartegraph Services which will be delivered to the Customer based on the descriptions below and on
the terms and conditions and subject to the limitations set forth in this Addendum A, the applicable
Purchase Agreement, and the Cartegraph Solutions Agreement. Cartegraph will coordinate with the
Customer on service delivery expectations and timeframes.

As part of Customer's subscription to access and use of the Cartegraph Solutions, Customer will
receive:

1. Support Services

a. Campus — www.campus.cartegraph.com

Our User Assistance area is a convenient and easily-shareable resource designed to help you and your co-
workers better understand the functions and capabilities of your Cartegraph Solutions. Instantly access user
tips, step-by-step instructions, videos, and more.

b. Dedicated, Unlimited, Toll-free Phone Support - 877.647.3050 and Live Chat

When questions need answers and difficulties arise, count on our industry-leading Support team to provide the
guidance and assistance you need. Reach us as often as you need Monday-Friday, 7:00 am-7:00 pm CT. Live
Chat is available within the product or through Campus.

c. Support via Case Submittal or Email

If a phone call or live chat is not your best option, you can always request support via our online case submittal
form available in Campus or via email. Email support is available at support@cartegraph.com.

2. Training & Education Services

a. Convenient Online Resources:

All the information you need, one click away. Take advantage of online training opportunities, tutorial videos,
upcoming event information, and more.

b. Customer Led User Groups

: Meet and network with similar Cartegraph users in your region. Customer led User Groups allow you to find out
what other organizations are doing to get more from their Cartegraph solutions and services.

3. Releases & Upgrades

a. New Releases:

Cartegraph is continuously innovating and enhancing the Cartegraph OMS collection of products. As a customer
with an active subscription, you will receive each new release of the software.

i. Cloud-hosted customers: Your cloud-hosted site will be upgraded by our Cartegraph System Consultants after
the release is available.

ii.

On-premise customers: For your on-premises installation, our Technical Consultants will work with your
organization's IT staff to deliver the latest software release. Software will be made available after installation to
the Cartegraph cloud-hosted customers.

b. Service Packs:

A Service Pack consists of lower-severity bug fixes and/or small platform updates.

i.

If required, cloud-hosted sites will receive Service Packs as needed. These Service Packs are installed by the
Cartegraph System Consultants.

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City of Nashua, NH | 9/15/2020 Car Ceg: if aph

ii. On-premises customers that contacted Cartegraph Technical Support about an issue that is resolved with the
Service Pack, will be provided the service pack for installation. These on-premises customers can then schedule
a time to install the Service Pack with our Technical Support team

c. Hot Fixes:

If an issue is determined to be a defect and falls outside the standard release cycle, Cartegraph will issue a hot
fix and provide application specialists with detailed levels of product knowledge to work with you in achieving a
timely and effective resolution

Cartegraph will provide the Support Services only to Customer, provided that Cartegraph reserves the right to
contact any third party as necessary to facilitate the delivery of Support Services or other services relating to
the Solutions. Said support applies only to the most current version of the product and the previous version in
succession.

All Support Services are dependent upon the use by Customer of the Solutions in accordance with Cartegraph’s
documentation and specifications. Cartegraph is under no obligation to modify the Solutions so that the
modified Solutions would depart from Cartegraph’s published documentation and specifications for such
Solutions.

Page 8 of 8

e Cartegraph Systems LLC
Addendum B - Field Services (Fee for Service)
Cartegraph Field Services — Scope of Work

e The Field Services listed in the Investment Summary of the Purchase Agreement are specific Cartegraph
Services which will be delivered to the Customer based on the descriptions below and on the terms and
conditions and subject to the limitations set forth in this Addendum B, the applicable Purchase
Agreement, and the Cartegraph Solutions Agreement. Cartegraph will coordinate with the Customer on
service delivery expectations and timeframes.

Cartegraph — Scope of Work

The scope of work includes the following professional services:

Orange Advantage

e Cartegraph will provide the following services on an annual basis for the duration of the contract terms:
o Up to thirty-six (36) hours of remote services for post-production system development. The
deliverables will be defined, and agreed upon, by both your and Cartegraph’s project managers.
Topics may include any of the following:
« Project or implementation consulting
« System configuration for your current products
«Training

Cartegraph will provide all services remotely via audio, video, and web conferences unless otherwise noted.

Exclusions

The following service items are not included in the scope of this project:

e Implementation of any custom modification or integration developed by Cartegraph, your internal staff, or
any third-party is not included in the scope of this project unless specifically listed above.

e Data conversion services from other software system(s) or sources (including Cartegraph Navigator
databases) are not included in the scope of this project unless specifically listed above.

e Any service items discussed during demonstrations, conference calls, or other events are not included in
the scope of this project unless specifically listed above.

Addendum B

Customer/Cartegraph Responsibilities

Project representatives from Customer and Cartegraph accepts responsibility for all aspects of project planning,
management, and execution not specifically identified as the responsibility of Cartegraph in the Agreement or in
the Purchase Agreement. Ongoing management of the day-to-day allocation of Customer and Cartegraph
resources and management of project tasks is the responsibility of the Customer and Cartegraph project
representatives. Customer and Cartegraph project representatives will provide overall guidance and direction for
the project and will direct the project accordingly. Further, and with regard to the Cartegraph obligations listed in
this Purchase Agreement, Customer understands that it is vital to the success of the project that Customer
provides assistance in the following matters:

1. For those services listed under Field Services, Cartegraph personnel will conduct information gathering and
evaluation sessions with various Customer Users and management. While Cartegraph respects the time and
workload of Customer staff, dedicated time on the part of the appropriate Customer resources is necessary to
complete these exercises.

2. The installation process requires the assistance of Customer personnel and suitable access to hardware and
systems (e.g., security clearance). Customer is required to supervise the installation process while systems are
accessible to Cartegraph. All hardware and software, for both personal computers and servers, is expected to be
available, installed, and operating as specified in Cartegraph’s system requirements documentation such that
delivery and execution of Cartegraph Field Services will not be impeded.

3. Customer and Cartegraph understand that the successful performance of Field Services depends upon Customer
fulfilling its responsibilities. The Project assumes that Customer will provide all personnel required to achieve a
successful implementation, including a dedicated project manager responsible for reviewing the implementation
scope of work, ensuring all attended meetings are attended by invited staff, and providing leadership and insight
on all relevant internal issues such as policy/procedure, organizational structure, project stakeholders, technical
architecture, data, and current systems. Customer responsibility also includes internal documentation, internal
change management, task completion, staff coordination and schedule commitment.

4. Customer will provide Internet access and IT staff support as required. For those services that are web-based,
Cartegraph utilizes WebEx Meeting (or similar) technology.
5. Customer shall ensure that their workstation platform and database meet Cartegraph system requirements as

specified in the Cartegraph System Requirements documentation. Solutions will be supported within new
versions of these workstation platforms and databases within a reasonable period of time from their release from
their manufacturer. Cartegraph will discontinue support of its Solutions within older versions of these
workstation platforms and databases as their support is discontinued by their manufacturers.

6. Customer agrees to work with Cartegraph to schedule Field Services in a timely manner. All undelivered Field
Services shall expire 365 days from the execution of this Purchase Agreement, unless noted differently in
Services Scope listed above. Upon expiration of services, the project may be cancelled at Cartegraph’s discretion.

Not-to-Exceed Purchase Agreement

Cartegraph will not exceed the total included in this Purchase Agreement without written approval from
Customer. In the event it becomes apparent to Cartegraph that additional Service will be needed due to any
changes in the scope of this Purchase Agreement, Cartegraph will notify Customer prior to exceeding the
approved efforts and obtain written approval if additional Services are required.

Addendum B

THE CITY OF NASHUA “The Gate City"

Adwunistrative Services
Purchasing Department

December 9, 2020
Memo #21-066

TO: Mayor Donchess
Finance Committee

SUBJECT: Phone System Software Maintenance inthe amount of $37,806.90 funded from account
54407 Software Maintenance

Please see attached communications from Bruce Codagnone, CIO/IT Director, dated December 7, 2020
for project specific details related to this purchase. Below please find a summary of the purchase
approval request:

Item: CCS Smartnet Cisco Phone System Software Maintenance
Value: $37,806.90
Vendor: Custom Computer Specialists

Department: 122 Information Technology
Source Fund: 54407 Software Maintenance

Ordinance: Pursuant to § 5-84 Special purchase procedures. A/ (5) Purchases from a sole
manufacturer, where it is determined to be more efficient and economical to
reduce costs of maintenance of additional repair parts, supplies or services.

The Information Technology Department, and the Purchasing Department respectfully request your
approval of this contract.

Regards,
Kelly Parkinson

Purchasing Manager

Ce: J Graziano
B Codagnone

229 Main Street * Nashua, New Hampshire 03061 ¢ Phone (603) 589-3330 « Fax (603) 589-3233

THE CITY OF NASHUA nthe Cot

Information Technology

December 7, 2020

TO: MAYOR Donchess

FINANCE COMMITTEE

SUBJECT: Annual Software Maintenance

This request is for the annual software maintenance required for the continued operation of Cisco Smartnet core switches

and phone system

Bruce Codagnone
ClO / IT Director

Ce: K. Kleiner

D. Kooken

229 Main Street * Nashua, New Hampshire 03060 * Phone (603) 589-3300 « Fax (603) 594-3434

Exhibit B

Custom Computer Specialists,
Inc.

70 Suffolk Ct.

Hauppauge, New York 11788

United States
http:/Avww.customonline.com

(P) 800-598-8989

(F) 631-543-2512

Custom Computer Specialists
Right . Right s

Date Expiration
Oct 07, 2020 09:02 AM | Date
EDT 11/13/2020

Modified Date
Oct 07, 2020 09:25 AM EDT

Doc #
69564 - rev lofl

Description
Smartnet Renewal 1 Yr

SalesRep
Burton, Catherine M.
(P) 401-775-1247

Customer Contact
McMullen, Dan

Customer

CITY OF NASHUA (C 109835)
McMullen, Dan

ACCOUNTS PAYABLE DEPT
229 MAIN ST PO BOX 2019
NASHUA, NH 03061

United States

Bill To

CITY OF NASHUA
ACCOUNTS PAYABLE DEPT
229 MAIN ST PO BOX 2019
NASHUA, NH 03061

United States

(P) 6035893330

Ship To

CITY OF NASHUA
ACCOUNTS PAYABLE DEPT
229 MAIN ST PO BOX 2019
NASHUA, NH 03061

United States

(P) 6035893330

(F) 6035893209 (F) 6035893209

Customer PO: Terms:

Undefined

Special Instructions:

Cisco SMARTnet Software Support Service
Technical support - for LIC-CUCM-12X-BAS, MIG-12X-ESSTOBAS, UPG-CUCM-BASIC, UPG-
UCM1012-BAS, UPG-UCM1112-BAS, UPG-UCM9T012-BAS - phone consulting - 1 year - 24x7

Cisco SMARTnet

Extended service agreement - replacement - 8x5 - response time: NBD - for P/N: CP-8800-V-
KEM=, CP-8800-V-KEM-RF

Cisco SMARTnet

Extended service agreement - replacement - 8x5 - response time: NBD - for P/N: CP-BEKEM, CP-
BEKEM=, CP-BEKEM-RF, CP-BEKEM-WS

Cisco SMARTnet Software Support Service
Technical support - for Cisco Unity Connection Voice Messaging (v. 10.x) - 1 license - phone
consulting - 1 year - 24x7

Cisco SMARTnet
Extended service agreement - replacement - 8x5 - response time: NBD - for P/N: CP-8851-K9, CP-
8851-K9++=, CP-8851-K9=, CP-8851-K9-RF, CP-8851-K9-WS, CP-8851-R-K9=

Cisco SMARTnet Software Support Service
Technical support - for ER11-USR-1 - phone consulting - 1 year - 24x7

Cisco SMARTnet Software Support Service
Technical support - for LIC-CUCM-12X-ESS, UPG-CUCM-ESS-USR, UPG-UCM1012-ESS, UPG-
UCM1112-ESS, UPG-UCM9TO12-ESS - phone consulting - 1 year - 24x7

Cisco SMARTnet

Extended service agreement - replacement - 8x5 - response time: NBD - for P/N: CP-7841-K9++=,
CP-7841-K9-RF, CP-7841-K9-WS

Cisco SMARTnet

Extended service agreement - replacement - 8x5 - response time: NBD - for P/N: C6807-XL,
C6807-XL=, C6807-XL-RF, C6807-XL-WS

10 Cisco Smart Net tal Care Software Support Service

Technical support - for ER12-USR-1 - phone consulting - 1 year - 24x7

Ship Via:

Drop Ground

Carrier Account #:

CON-ECMU- 147 $20.25 $2,976.75
LICCXCMB
CON-SNT- 3 $22.43 $67.29
CP88E0VK
CON-SNT- 4 $11.32 $45.28
CPBEKEM
CON-ECMU- 55 $13.20 $726.00
UNITCNOS
CON-SNT- 5 $17.61 $88.05
CP8851K9
CON-ECMU- 65 $1.76 $114.40
ER11USR1
CON-ECMU- 53 $6.15 $325.95
LICC1CMS
CON-SNT- 5 $8.80 $44.00
CP7841K9
CON-SNT- 2 $5,583.52 $11,167.04
C6807XLC
CON-ECMU- 234 $1.76 $411.84

ER12USR1