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EDUCATION

Juris Doctorate,
University of Dayton
School of Law

BA, Political Science,
University of South
Florida

AA, Criminal Justice, St.
Petersburg College

CERTIFICATIONS

CEP Level I- Series 7 &
63

DHS Public Trust
Securty Clearance
Active FEMA Badge

MICHAEL DOMENICHELLO

APPEALS SPECIALIST

Michael has over 20 years of project management, training, and FEMA Public Assistance experience.
While serving as a PDMG for muitiple federally declared disasters, Michael was responsible for

training new FEMA workers in addition to state, city and local governments on the Public Assistance
policies and procedures. This training included the Stafford Act, FEMA Public Assistance Alternative

Procedures, and Project Worksheets, He has overseen teams responsible for leading applicants

through the federal grants process. Michael was responsible for reviewing project compliance and
eligibility compliance in accordance with FEMA/DHS policies as well as the National Historic
Preservation Act. He has performed and reviewed site inspections following natural disasters,
created Disaster Damage Reports, and formulated appropriate Statements of Work Michael has
experience with Uniform Administrative Requirements, Cost Principles, and Audit Requirements for

Federal Awards; cost recovery services; and complex program management services.

EXPERIENCE

DR-4339, Hurricane Maria, Puerto Rico.
Served as a Project Delivery Manager,
working to provide training and guidance to
FEMA, state, and local governments on
FEMA Public Assistance policies and
procedures.

DR-4339, Hurricane Michael, Florida. Served
as a Project Delivery Manager. Selected to
obtain a Florida State Security Clearance to
perform inspections and estimates on
secure facilities, Organized and lead FEMA
PA funding applicant comraunication
throughout the grant application process
and held recovery scope meetings.
DR-1551, Hurricane lan, and DR-4339,
Hurricane Maria, US Virgin Islands. Served as
a Project and Materials Specialist, managing
a team of Project Specialists and Program
Delivery Managers tasked with facilitating
sub-grantee applications for Public
Assistance funds.

DR-443 1, Severe Winter Storms and
Flooding, California. Program Delivery
Manager, tracking the progress of 170 team
assigned projects worth over $15M.
Coordinated with the California Office of
Emergency Services to track and report all
team projects and provide input of projects
that had federal gran eligibility concerns.
New Jersey Department of Environmental
Protection. Regional Field Manager,
supporting efforts during the Department's
Hurricane Sandy Waterway Recovery
Project. Reviewed eligibility compliance
while working in the field and maintained
appropriate debris handline activities in
accordance with FEMA, policy. Monitored
contractors to ensure compliance with
appropnate New Jersey Department of
Environmental Protection task orders, work
plans, and Section 106 of the Historic
Preservation Act. Responsible for creating
and managing budgets.

Page |27— £XHIBIT © - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System

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4.12.1 The Complaint module supports
community engagement. It allows for
inspections to be completed within a

20 complaings

complaint that was submitted online, via _ Semen Beene teen — come ee wae
phone, email or walk-in. The complaint 16-0002 404 New Vernon Road Union Code -vebicies and Farcang Perding
can be handled, inspected and, ifa = _ RA Ten Mareen Sosa iiaaeaaiii anal aaa
violation exists, linked directly to the 7s OC sonoma Ss a
violation record. Complaint types are TEE ego INS A en aN OES es
routed to specific departments for ABADOT incident7#43130 ¥ 44 Sullivan St Purlic Works - IceSrow Removal Pending
processing. Online users can track the ce eR IE NEON OE NEISE N
status of their complaint from within the ae ee means -_s “ean
“my dashboard” area of the citizen portal. ‘eager eee Bmpr ege arbagersantston Renae
Property related complaint records are root. er, ~ aS
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stored at the property management layer. (44-0060 144 07-4-7 34 60 Commerce Or Uniform Cade Life Safety Assigned

The system supports inspections,
notification processing, and assessment of fines and fees when applicable. All modules support unlimited text entry
fields. Property owners, inspectors, and complainants are notified via email and dashboard notifications based on

user-configured options.

4.12.2 Compliance to RFP: This module fully supports all the functional requirements of the RFP identified under
Specifications, 2 Scope of Services & See This RFP Section 8 — Addendum 1 Proposal Requirements items 322-326

4.13 Sysiem Tocls

¥

4.13.1 Queries and Reporting (system analylies)
* ®!

| {2 Main Reports

4,13.1.1 Each module has a query and reporting feature. Reports can be accessed from
within each module by clicking the reports button.

| {2 Parcel Reports

| {) Permit Reports

| ©) Project Reports

, © Complaint Reports

|
I
|
The query/report building is a user-friendly interface that allows user to select queries
|
| © Violation Repo
|
|
|

utilizing drop down lists and simple field population processes.

The report builder allows staff to select fields to display, order of those fields and
provides summary and grouping functionality, all without having to learn complex
query structures and matrix displays.

| (2 License Reports

inspection Reports

3 &

/ Insurance Reports

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Backend complex query structures are supported via 34 party applications such as

Crystal Reports.
Query Results can be printed, used for bulk notification processing or exported to csv,excel, word, pdf, plus more.

4.13.1.2 Compliance to RFP: This module fully supports all the functional requirements of the RFP identified
under Specifications, 2 Scope of Services & See This RFP Section 8 — Addendum | Proposal Requirements items

272-281.9

Wagsys Software Solutions (888)304-0007 - Direct (845) 590-5820 - Dean.sefrin@wagsys.com

Page | 28— EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System

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4.13.1.3 Features:

-Maintain favorite reports and queries

-Export to almost any 3" party software
-Manage look and feel of output

-Automate cyclical reporting and bulk printing
- 3“ party tools and reporting are supported,
including TOAD and Crystal Reports

Beirinie Ltre 7
-Easily customize reports and queries sa te ora er he ea eat contin he fete ee
- Report preview options with output to PDF, MS
Excel, CSV, or MS Word formats. Data can be merged as required by the user.
(eens le ranean
[Bole Bring
File Date Application Parcel Location Quner Name Cemer Address Permit Type Peonit Use
Number Number
bebruary Ve-1ad JOO AOTRIG CHVILLE RD. Foundalion Only
2.2018 RIVER VIEW HOT RASS
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February 16-0168 7129630001 MOHEGAN NORWICH CITY OF 100 BROADWAY, Demolition Atl Other Demolition Uses
10, 2016 PARK- NORWICH, CT 06360
VARIOUS
February 18-0196 4560440036 326 WILLIAM W 326 WASHINGTON onimercial Semmercia! Fteraitlon-
48, 2018 WASHINGTON BACKUSHODSPITAL 8T. NORWICH, CT AdditioniAlteration Tenant Fit 0
8T INC TRE ESSE Occupancy Chas
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Permits

System Analytics

CIVICgov provides a complete suite of analytic tools. It is based on a modular design, which allows it to be easily

customized and built upon.

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Wagsys Software Solutions (888)304-0007 - Direct (845) 590-5820 - Dean.sefrin@wagsys.com

Page |29- EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System

4.94.2 GES

4.13.2.1 CIVICgov supports a variety of
mapping options and software applications. ~ ie

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Features Supported:

- Links to parcel layer supporting property addresses and parcel numbers.

- Links provide real-time access to map data

- Queried data is displayed within map viewer. Maps viewed can be printed,
saved and emailed

- Detailed parcel, property, building and suite data is displayed within map
- Records including permits, complaints, violations, and inspections can be
created directly from the map

- Measuring tools are installed. Distance calculations, adjacent and abutter
property searches can be generated and results can be exported to csv for
bulk printing processing

-Various viewers can be configured as required

4.13.2.2 Compliance to RFP: This module fully supports all the functional requirements of the RFP identified
under Specifications, 2 Scope of Services & See This RFP Section 8 — Addendum 1 Proposal Requirements items
300-311

Wagsys Software Solutions (888)304-0007 - Direct (845) 590-5820 - Dean.sefrin@wagsys.com

Page |30— EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System

4.13.4 Mobile / fa-fieid Usage

(see also section 4.5 Inspection System)

-| 4.13.3.1 CIVICgov supports full mobile field utilization using any mobile device or smart phone. Inspectors and
other staff in the field can quickly and easily access their inspection schedule and open and manage any record across
all modules. Data is saved real-time and staff back in the office have instant access to changes that are occurring in
the field. The design is mobile responsive. Staff do not need to resize the screen or output lists.

Mobile Sync System: CIVICgov also provides an offline sync system that allows field staff to work in areas where
they may not have an active Internet connections. The Sync system will advise when the user has an active and
stable Internet connection where uploading and downloading of record changes can be completed.

Voice Recognition: CIVICgov supports voice recognition. Staff in the field can touch any text data field and by
utilizing the capabilities of the mobile device activate the feature to allow the verbal data to be recorded in critical
fields such as inspection results, corrective action required, etc. The CIVICgov mobile process almost eliminates the
need to utilize any QWERTY or other keyboard system. A touch of the screen and voice commands are almost all
that is needed to update records. (some features require interaction with a keyboard)

Mobile Checklists: Inspectors in the field can utilize the default checklists associated with various types of
inspections. Inspectors can mark each checklist item as required and make comments concerning each element.
Again voice recognition is supported in checklists. |

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4.13.3.2 Compliance to RFP: This module fully supports all the functional requirements of the RFP identified
under Specifications, 2 Scope of Services & See This RFP Section 8 - Addendum 1 Proposal Requirements items

312-321

Features:

- Full mobile access to all systems and features including data entry, record creation

- Supports mobile printing, email and standard notifications

- Enhanced and encrypted security features secures data access

- Being operating system and device agnostic, the responsive design operates on any device and any OS

- Full off-line functionality utilizing the mobile inspector app eliminates connectivity concerns and data loss
- Ability to utilize maps in the field as well as display all documents and images associated with the record

Wagsys Software Solutions (888)304-0007 - Direct (845) 590-5820 - Dean.sefrin@wagsys.com

Page | 31 — EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System

4.53.4 Dashboard

CIVICgov pprovides a landing page (starting point) when
first accessing the program. From the Dashboard, the user
can launch all of the modules, review and manage their
schedule using the calendar, and track and access all records
in the system that the user has been assigned to review,
comment on, perform inspections on, or similar review
activities. Once the user no longer has a required action, it
will be removed from the action item listing.

The action items list is a component of the dashboard. It is
customized automatically for the logged in users. All
records where the currently logged in user has some level of
review or action responsibility will be listed in this
component. This responsibility includes items such as being
listed as a record review or approval authority either as an
individual or as being part of a group that has such review
responsibility or as an inspector or issuing authority of the een ws
record displayed. Inspectors, once assigned as the inspector | a es co ~|
of record will, in addition to receiving email notifications, as
will have the inspection record listed in the action item tool. The action items tool only displays those records that are
considered open and have not been completed, closed, rejected, abandoned and placed in the archive system.

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4.33.5 Scheduling Manager

The scheduler is used to provide a drag and drop

functionality to inspections that have been requested a ~
from the portal by contractors, called in or when staff Fabromy 9.2018 Lig eo
have to reschedule inspections where inspectors are renee ~ ~

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unable to keep to the schedule. It is also used to
schedule other events like meetings, inspectors’ days
off etc. It allows the scheduling manager to see in a
snapshot view exactly what is going on for the day
and to have the ability to move by dragging and iin Gil
dropping inspections as required based on the items listed above. The system is a customer appointment management
(CAM) targeting the mobile workforces that automatically routes and schedules on-site appointment activities.

Inspection Request Queue: This queue lists inspection request coming in from the public via the Citizen Portal, call
in or other ways the public submits requests. It lists those inspections that have not been assigned an inspector or an
inspection date. Any inspection coming from the Citizen Portal will have a temporary inspection number assigned
such as CP-RI-xxxx (randomly generated number based on date and time). The actual inspection number will be
assigned when the inspection is given to an inspector and a date is assigned.

Inspection Queue: This queue lists all the open inspections within the system across all modules. These inspections
have been assigned to an inspector but have not been resulted as pass or fail status. They are still being worked on.

Notification System.

As inspections are scheduled and other events and meetings are scheduled, the system will notify the concerned
inspector and other staff of events or inspections that have been associated with or assigned to using the built-in email
system

Wagsys Software Solutions (888)304-0007 - Direct (845) 590-5820 - Dean.sefrin@wagsys.com

Page | 32 —- EXHIBIT C- City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System

4.93.5 lnvelcing and General Ledger

CIVICgov contains a complete invoicing and general ledger system used by all modules. The data is exportable
in any format to any accounting system.

Invoicing

On oo Ho oe - —
Invoices
| Invoice Amounts Billed vs. Paid For Past 6 Months
$8,000 [J amount Bitled
i Amount Paid
{
$6,000
i
!
($4,000
: $2,000
i
| Gad : —
| —— or OE we eee ad i
i Oct 2015 Dec 2015 Jan 2016 Mar 2016 |
YP bineare epee, Bilhed Vaan! Cu sien cing Auped Be
$752.00 $9,453.70 $7,022.70 0-30 Days Otd: $873.50
30 - 60 Days Old: $0.00
60 - 90 Days Gld: $322.00
Over 90 Days Old: $5 827 20
Rest of Page Left Blank

Wagsys Software Solutions (888)304-0007 - Direct (845) 590-5820 - Dean.sefrin@wagsys.com

Page |33 — EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System
4.14 Functionality & Performance

General Functionality —

CIVICgov supports these standard features.

System has fully integrated suites/modules/applications.

The Application System Administrator is able to configure all End-User settings, without the
need to rely on the IT Department or Vendor’s Help Desk.

System provides configurability administrative tools to allow super users with the ability to:

Add, change, inactivate End User Screens

Modify Business rules including processes, fees, rates, etc.
Provide Report Writer functionality for User Defined reporting
Modify workflow steps (processes, assignments, dates, etc.)
Ability to provide imaging capability

Validation Tables

All help files are context sensitive, and launch a web-browser with the most up to date
version of support.
Includes eTraining videos on our support website to refresh Users on standard functionality.

Help presented to users is in direct relation to the screen where the user pressed the Help Key.

Provides a context-sensitive help feature
Users can append on-line help files.
Provides on-line documentation for users.
On-line documentation contains search function.
User can append On-line Documentation
End-Users have the ability to edit and save their own search parameters.

Able to search on any field within the database, including custom fields.

Allows a “time-out” period for Users not working at their computer.

System allows for End-Users to determine information displayed on their screen.

Has a real-time dashboard to display dynamic charts & graphs that the User wants to view.

System contains a built-in workflow and email system that can link to 3“ party email systems

Ability to quickly access documents stored within each record

Application System Administrators can create new fields and screens after implementation.

Wagsys Software Solutions (888)304-0007 - Direct (845) 590-5820 - Dean.sefrin@wagsys.com

Page |34— EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System

Automatic email notification to users when assigned activities have been updated or new tasks
have been assigned to them.
Manual email creation/send from within the system

Ability to create, assign and maintain approval groups and manage data access ability.

The system provides multiple levels of security including department, role, field.

System provides internal Audit Capability.

Provides a configurable, flexible workflow management system to automate business processes
performed by each department and agency involved with the development review process.

System is able to send e-mails, automatically & manually, from the workflow throughout the
different business process activities.

System must provide workload assignment capability to all users.
Track time spent on daily activities,

Place warnings, holds and restrictions on a record.

View and link to all related records.

Ability to enter notes with unlimited characters.

Assign permit, project, code violation, and complaint types to specific departments.

Customize workflow according to established business processes.

Cloud-based solution controls login credentials

Administrative Users have the ability to create unlimited number of new Forms (Example new
permits, licenses).

Administrative Users should have the ability to add new fields on Custom User Forms as
needed.

Easily and immediately access any newly added fields on the Forms for querying & reporting
purposes. Must be configured by CIVICgov staff

Ability to attach any type of multimedia (pdf, word, excel, images, etc.) on a specific project or
parcel.

Ability to have projects with differing life cycles (ex. Temporary, on-hold, pending,
extensions).

Ability to import data files from 3rd party systems (Ex. Patriot Assessing, Munis Property
Tax).

Ability to track other costs associated with the project approvals and the allocation of these
costs to Lawson Financial System.

Rest of Page Left Blank

Wagsys Software Solutions (888)304-0007 - Direct (845) 590-5820 - Dean.sefrin@wagsys.com

Page |35-—UXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System

Look and Feel
Includes pick lists and other options optimized for work tasks.
Shows user-readable labels instead of cryptic codes on screens and forms, based on pick lists or
equivalent technology.

Auto-populates many fields, with ability to override during data entry. Calculate values like start date
where possible from data already entered, using business rules.

Incorporate a common set of features for data entry and access, including pull down windows, popup
windows, scroll bars, radio buttons and error messages.

Provide modifiability of presentation based on user task or role, eliminating clutter of unused fields on
screens or hard copy forms. Allows user to modify view of screens and forms.

Once saved, Preserves changes to the presentation of forms and screens between sessions

Provides "undo" capabilities during data entry.
Provides administrator controlled ability to make fields mandatory.

Provides a common look and feel across all application components of the Licensing & Permitting
System. Users have the same or very similar experience and interface in office or in field.

Provides a common approach to navigating home pages, menus, screens and fields.

Incorporate icons, file structures, menu bars, print windows and query selection options similar to Web
application products.

Provide “hot key links" for jumping to other commonly used applications such as ESRI GIS, and office
automation tools.

Prints through Windows print drivers, so that the user has a push-button experience.

Carry over data from one screen to the next, without requiring re-entry.

Provides consistent usage of key shortcuts, etc.

Minimizes need to scroll to see data fields on screen.
Allows user to back up or move around screen with mouse or key-based migration, with consistent
technique for changing focus.

Presents screens in order needed for work process (not flipping from screen to screen).

Provides administration tools for managing underlying look-up tables and/or business rules such as
those utilized by pick lists, including recording an audit trail of all configuration changes.

Provide capability to save prior screen view and re-open at next login.
Utilizes screen and paper real estate effectively. Does not force user to repeatedly change column
widths, etc.

Wagsys Software Solutions (888)304-0007 - Direct (845) 590-5820 - Dean.sefrin@wagsys.com