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Page |17— EXHIBIT C - City of Nashua, NH
RFP061 1-033116 —Licensing, Permitting, Code Enforcement and Land Management System

4.5 inspection System

4.5.1 The inspection database manages the inspection process for each module within CIVICgov. Inspections are
assigned a unique system-generated number. The ee
numbering system is shared among the modules. lepegtene

The inspection module link from the dashboard is
made available so that staff that know the inspection

number, location, or other identifying information fare, fucke mute tae tet "an

can access the specific inspection record. The a ee ee ee
module will list all of the open inspections by default far Pot ‘

and provides the same search and record selection Sune ities an re wealiee Teme Be RIMES og Sate

options as other modules.

4.5.2 Compliance to RFP: This module fully supports all the functional requirements of the RFP identified under
Specifications, 2 Scope of Services & See This RFP Section 8 — Addendum | Proposal Requirements items 132-150

4.5.3 Features:
~ All forms are customized during setup. Users have ability to create and manage forms using a user-friendly html
interface. Inserting variable codes allows record data to quickly be inserted to the forms.

- Endless lists of inspection types across all modules. User configurable on demand. Directly link
inspection types to permit types and uses producing shortlists of inspections. The system also has
the ability to create inspections automatically for each modules records.

Slee ahs aa ieee tte}

- The Mobile Inspection application is used by building, code enforcement, fire marshals, health = |

and food establishment inspectors. Fully functional off-line. Works in basements, underground, and =

any area no matter if connection services exist on not. Provides same functionality as regular ei fF 2

inspection application. eee
{Tg t8 syeces al _ Ae,

- Process/Upload Digital Evidence and Signatures. Obtain signatures from citizen at end of

inspection. Can record time spend on inspection for billing purposes. Charge fees based on per hour, type of
inspection, occupancy classification, square footage, etc.’ All fees and invoicing are automatically applied and
generated.

i asi Sat Q
| bespection cmt SIE oe one one cs =

te

| hee taeotiurs send Sipgnatiores
Po dasparubis fry)

YA eetinnd co ets ths maspectinn secord

Sigusture tox

Wagsys Software Solutions (888)304-0007 - Direct (845) 590-5820 - Dean.sefrin@wagsys.com

Page |18—EXHIBIT C - City of Nashua, NH
RFP061 1-033116 —Licensing, Permitting, Code Enforcement and Land Management System

- GIS Mapping of Open Inspections allows inspectors to instantly view their et oe —
scheduled inspections in the map. Supports “take me there” feature provided ae See
travel directions to upcoming inspection

-Inspection Scheduling Manager, allows staff to manage their schedules to include inspection schedules, meetings,
events, sick and vacation days through one interface that ensures all staff are able to track record inspection or other
meeting schedules ensuring no events are missed. The system is a customer appointment management (CAM) targeting
the mobile workforces that automatically routes and schedules on-site appointment activities. The Display Gantt
Slide Chart area is the key area for scheduling inspections. The interface allows the user to drag and drop
inspections to specified inspector and specific date and time

Jenn in dare igteatane ° “3 gaarers inspectors

wi pen 6 bnassignad Mh compete inspieenoss" srneduied mspexnan | past Gue inspection
A Meese

2 ad inspections <> My inspecbons

Requested Inspections oe Sb February 9, 2016 sy TGF ves: yew
CE EEE , inspectors 2:30pm 2320p 3:00pm 3:30pm 4:08pm ax
eT oeeies TiS
f Chad Larry
Dea ant)
La Chis Ceane
aS | Ban ety
LT ean a bray
CE 7 foam? ay
ES Hew & Scarpelit
Li ae Chuttict 4 (SE)

rita Chaperi
Krewe ats Yingy aa Chuperiart

. 2Ae MEAT
RTE : ‘

aE a

-User Customized digital checklists based on inspection type

- Automatically assign inspection fees and generate invoices thecktistish

- Generate notifications, letters, and forms an

- Batch Print Notifications using record data selections Deeside pmvwere tutes

- Instant Record History displayed from record & parcel level Bhar say ae ese encase

- Instant Re-inspection scheduling process

- Recurring Inspection database allows for the automated
scheduling of inspections based on user-selected scheduling smunsmvetivineteumoruurame: Tay

cycles cuenascee nat wc Re poe Ole ee

- Supports full off-line capability using the mobile inspection application

- Result statuses can be adjusted instantly by approved staff

- Contractors and the Public can submit inspection requests on-line and track inspection results status updates
- Inspections available from within all system modules including: Permitting, Projects, Licensing, Fire/Safety,
Complaints, Violations, Food Services and Health Care Permits, and Public Works Permits.

pepe deers eonbedtes bin emerete All jaye how,
a eH

anprognalety corated.

Rest of Page Left Blank

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Page |19-EXHIBIT C - City of Nashua, NH
RFP061 1-033116 —Licensing, Permitting, Code Enforcement and Land Management System

4.6.1 The process is managed within the Licensing &Permitting Module. All Environmental Health Permit/License
types and sub-types are available within the system. Users have the ability to create new permit/license types
dynamically within seconds. All the same functionality exists in this component as it does within the permitting
system.

Display Control >) Display ALL @> Display Onty OPEN By default, Only open permits are displayed. You can select either option.

Z| Display Zoning Permits i¥| Display Building Permits i! Display Applications
e Bll

274 permits

Permit # Parcel # Unit Lecation Permit Type = Permit Use File Date Fees Status Action

| 0

| A16-0342 142.14-1-1. 2982 South Environment ChildCare = March 22, $122.00 Pending
| 4 Park Ave al Health Centers 2046

| 14-123458 141.08-2-40 29 Highland «Environment = FoodSernic March 12, $20.00 Approved
Ave al Health eEstablish 2076

i ment

| AT6A1340 442.08-2-15 12324 Abbott Environment FoodSerme March 3, $0.00 Pending
NZ Rd al Health eEstablish 2016

I ment

4.6.2 Compliance to RFP: This module fully supports all the functional requirements of the RFP identified under
Specifications, 2 Scope of Services & See This RFP Section 8 — Addendum 1 Proposal Requirements items 151-
157.9

Paye toh

GRGORGIA DIPARTORN OF PUnLIC HEALIA
Food Snevita Exeamnatinvect tranactow Faport

4.6.3 Features:

Esiabnrritnent Ware:
doseass, ee
- Manage applications and renewals online via citizen portal 6) Se

"| Purpose mt Inspection: Construction raaparatisaal Q lntial 0
Routine CF Fallen O Temporary (2

- Utilize mobile inspection app to process results

- Track routing approval workflow, display results online

- Accept payment of fee and fines online

- Utilize extensive checklists. User ability to create checklists

- Automatically track license renewals and issue notifications

- Monitor application and renewal process via dashboards

- Manage payments via Invoicing and General Ledger System
- Links to Violation System for processing tickets/court actions
- Display active licenses via maps

- All licenses and permits link back to Parcel Record System

AOE ARRAY EYRE (ROH

‘etreaaty promi (od Te weed

eres eo pate: bey crate promi

- Attach digital evidence, application forms, obtain digital signatures at inspection completion
-Capture Signatures of responsible parties _

en st tne

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Page |20—-— EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System

4.7 Fire/Safety inspection Syste

4.7.1 This module supports fire inspection and billing with the specific functionalities to include a web-based solution
that supports all mobile devices. The solution provides a building and occupancy management system that contains
specifically detailed information concerning the properties, property owners, contractors and business owners and
occupants. The solution included GIS map based data for track fire protection equipment contractor licensing and
maintain all fire protection systems management processes. The inspection system links to the code enforcement
system which provides paperless process, for on demand and scheduled (recurring) fire inspections, monitoring and
tracking of records, a calendar system that includes automated notifications, citations and appeals. A component of
the solution provides for the issuance of operating permits and track expiration dates, attaches electronic records to
include documents and images to each record and provide for electronic signature capture capability. A citizen web
portal allows all citizens and contractor access for submitting applications, compliance reports, uploading documents
and the requesting of inspections. The system will interface with the City’s financial management system through a
push/pull process and include specific daily interface needs. A financial and statistical reporting system exists to
generate all required reports.

Se FIMO Web- Application

powertd by CIVIC gov
Hear oe
[en pines HOME
System Analytics
HORCE 84d ARES EQUIPMENT TM ISSUES OPE MEPECTION OREM CATIONS
* Fj
é
$e A & El
7 Pacotde 4 Rarnede 1 Rotnas BDacerde
CePRD PERMITS EXPIRED CONTRACTORS ORTH COMAPL ARTS MY Daa eett
en & a Eo
io) o 3 i
1 Reward FF Renesets ¥ Recantis Aadbretey
inspections
Display Contml 2) Display ALL ig} Display Only Open By default Qpen inspections are displayed. You can selec! either option
87 inspections
7 inspection P lispection Type | Property i Occupant | Occupancy ; Location | specter ; Staius : Dale
+ Humber Q i ' Class | ! ! :
4 peut nreceee ei ne outeig nanan cae mneninnramerncinnantsaciemen aimsenel gee amram peste tan neataelaaicitstees marten nica sieinemntienat aan scmaermenae te atest orn tne baritmegsm eemiime fnrmntt samentom semaine ime seam x ceas deveencrnn neem seat prt —
RABNR4-04 : 2 FifeCode Re-linspection | TeatParcel 4 2 dimimy Johne : 4-2 assemble I 4 Main Strast (Suite 42217-52051}, Heidi S. Scarpelil | Open i tay 3, fF st
| Suite 10 cs Vancouver t A 1 BIAS 4
i Sot 02 i :
| |
|. Bre 0273-01 12 Fics Code Redyspachun | testParcel 4 Merlanatds DAD fesemble i 1 Main, Steel Suile 49217 BONE, HeihS Seapent yer
i i 2 Suite ID i | Vancouver
i ; 2297-82046 ; i
| }
| i i ‘ i } ;
RAGD0B2-01 EB fyetads Redespection |. ‘HO25BN00 REDROBIN RESTAURANT #162, “2Assemaly | AST ME VANICOLWER MALL OR (Bulle Bll Gai Test Open to March 4
i > > Spite 0. « #2770145), inepecterAccaumt } i 2018
{ 2247 D4as , i
| 7 | ;

£

4.7.2 Compliance to RFP: This module fully supports all the functional requirements of the RFP identified under
Specifications, 2 Scope of Services & See This RFP Section 8— Addendum 1 Proposal Requirements items 158-

162.1

Wagsys Software Solutions (888)304-0007 - Direct (845) 590-5820 - Dean.sefrin@wagsys.com

iT

Lie

Page |21—EXHIBIT C - City of Nashua

, NH

RFP0611-033116 —Licensing, Pennine Code Enforcement and Land Management System

Erit Fae Sofety »

Aad

4.7.3 Features:
-Web based and Mobile App Supported
- Building and Occupancy Management

- Maintain Cluster Environments like college
or medical campuses.

- Maintain extensive code repository with

CEPSL I CR VHT (Suite Cavett ington.

fiero aiecte

eS a

wi

Fa ee

Prime me Ret eae an om EneABO DS te

asp fe a te ph a pate oe

linking to online codes. Identify conditions observed and corrective action required. Links to violation system

- Track all fire protection equipment and status, past insp

ection history, make, model, and serial number

- Utilize GPS coordinates to locate equipment, knox boxes and other FD related hardware

- Track contractors licenses to install, repair and maintain fire protection equipment

- Provides database of all fire protection equipment installed throughout the City.

"em use

Pepa » Poe s Det is fear Pesn: Fee ate Diab ' Pius eee yet on
- Automated fee/fine processing, generating “tema ; riapscuullfiext coud Ev iesncvea arnt aesrasena # Rpevaloy Meee of Arserus as 8 agers | rane
invoices and notifications automatically via se pane ae a Datevene soir ee eco vention {es ste: were are! sa
email and citizen portal sees | retraces sgctagoa, EAB Anen) DORA IFT EIEN Jeopnto | Srey fod Frc i 7 PACS apigemead 2 1g. nEF
reagy Tae: vee wed ¥ scene sain 4 ae
- Track initial inspections and inspection FRET reach cine armen | Spumante oa sae
cycles based on user-defined criteria, = eens reas [wt te me
{eco TostPmes BET ERIE | Nae Fhe por

managing reinspections through to
completion, court actions and closure

Track Staff Inspection Record processing in Human Resource

module.

- Create bulk inspection records.
- Manage inspections via request queue system in portal

- Support online inspection request and fire department
application processing via web forms.

- Generate results letters and nctifications via email and citizen

portal.

- Process and monitor detailed reporting activity using reporting

tools and detailed analytics to identify problem areas
throughout City.

- Utilize, user-defined mobile checklists based on occupancy

and other criteria.

Vancoliver Fire Deparment
Firs Marshal's Office
#0d NC dad Beer. Yarioguves WA UME
UeUbaue fea,
yantmod@chyatva ncauyval us:

Nania’ ujoiniy a has

Muméar Ria -d244 at

Box 12a
VA
1

Date:

t
la Po Party ‘Chilis Brana

1D, 22rre2o51
1

a,

FIRE CODE INSPECTION CORRECTION NOTICE
Tnimedisin Aclinn Reyuired

inaes y . Next Re-tnipaction Date:
Dear Rusinass Qwnar and/or Pracarty Qvernel ‘Mey 3,208
Agenwtal fie aad tite satly Inscacion was conducted dn Agile gis. The wasconsisly zany wos Ghilg Dione The
ingoacth 4 wag conductd at 1 Main Sineat (Suite v4 / 82464) Wansauvar

‘Tha tillowing file and ia salety coda vidlatons waa Kantiled and ara fAduited & 64 acated iMneadlataly, Tha Dondiging
Taund ated Caractva Acsion & ta Tacan ig listad with each code yidlatian”

Visitor Count 2

Violation Sactafy Section stu! Sue Section: | (ozmdous Metarials

Sods Vistotian Categary' IPC Tas 12

SONDITIOMS FOUND soba LS REQUIRED: Provide reetraitte for COC ay ede ree int klegteet area.
¥blatkin Sede i SI af lammacia and éb liquids. fa materkile, LE
gas containers, Oanmiecsed gow eylindars, a. Ryo do ‘natch any undai stand wha must oa dond cased-on tha dacument
orovided clase as< ‘pip f Inscectar for clarifeatlan. Ifyou do notelearly undastind what must éa dana thiasa aseyailt
Ineceatar for elarfilcstian.

Tha naxtot site a inscackan will ce satomed en oro round kay 5. 2048. Ihe me inssacton date needs to-ce adjlatad. then
ollie tha ap sil la ingsactian cablact yout fre nsoecta déactl) fo avold odditian al ingoacteh fags.

Hany otya ur corrections tequit 2 Meche nical aletlicnl ar clumeing ar carstucion cermiit, stiat tacantniancing macais.
lease contact tha Cly of Vancouvars Damminlty and Coanamc Devalacmant Deacarment bcated atets Wah Stat
Vanaauyar WA gadtel (ath dae atlas

Fajiure ta cametara the identifad fre cada oladan coractane can rastit in alll oa naliag of SU wet oar day car vintatan for
as hnq sé the violation continues. in axmenia cagad. cuainasaas nay ta Kigullead to cise until hazardauscendhians ara
onstat

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Page |22—8XHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System

4.8.1 This operation is supported utilizing the Edi Permits 216.0048
permitting system, the online portal and the
complaint processing module. DPW related
permits applications are processed identically to (ee
other permits within the system. Appheant Propet |

A EVEN peng caoine an EE BF

Beareh Location 74 Carr ot Ltr . Apafication #16: 6Fi45 Pormiy ¢ WORE

The DPW group controls the routing to other o x ; 3

Peceit type | Public Works

departments and external sources for review and wax pueei » fio me = rh |

comment utilizing the workflow/collaboration dave res 1 etc Ore - "F] swinton tien mt vo om

component Peres tate “OHBSI201F. ew tate O6/2OKE* 7 Fapwaton Pate 08/2 EEE |
texuing tsar | sect F slancdosees Fire ingpecter be 5 A rteceticltsonamtiscion Liss

The public can monitor the status of their aociicant information — cites “nr ty

Adee: 68 Lybolt Road, Miniter,” Sem Coating

Apphoant Mame Lafwnna Lontractlag (te
Sewer Permit. New Contiuctioer

applications using the citizen portal.
‘sewer Permit Rerovathons tepals

{Bower Permit. Te tn

‘Ndewatk Constnuctton: Encanbrance Repety

Prone

ung: infgrmation

Street Opyning
seersiresares — = _ wa Pelecomnmumucation Cell Tower
Dene Nome Childress Lurie i Address 18 Compbel! br, wath. Telecommunication Underground Utitt ~

All DPW permit type and sub types are supported
and easily customized by the user.

Fees are generated and linked to the identified permit types automatically. Invoices and receipts are printed and
delivered electronically using the invoicing and cashiering system.

An extensive reporting exists system-wide where the DPW can isolate on only their records, inspections, fees,
invoices and activity. Inspections are tracked and resulted with monitoring via the scheduling manager.

This department also utilized the Complaint System. All complaints relating to areas under the control of the DPW
such as roadway issues, sewer problems, utility management, sidewalk and curb issues are all automatically routed to
the DPW for processing. Completed complaint processing is reported back to the public via the portal.

4.8.2 Compliance to RFP: This module fully supports all the functional requirements of the RFP identified under
Specifications, 2 Scope of Services & See This RFP Section 8 — Addendum | Proposal Requirements items 163-168

ja

4.9 Police Component

4.9.1 This operation is supported utilizing all the modules, the online portal and the complaint processing module.
The department participates in the workflow/collaboration review of applicable records.

In addition the department also receives complaint routing of records relating to illegal or other activities under the
control of the police department. GIS push pin maps provide for tracking of complaints relating to crime reporting
that allows the department to track where more patrol areas are required. Any fee/fine processing related to the
department is managed within the required system

4.9.2 Compliance to RFP: This module fully supports all the functional requirements of the RFP identified under
Specifications, 2 Scope of Services & See This RFP Section 8 — Addendum | Proposal Requirements items 170-173

Wagsys Software Solutions (888)304-0007 - Direct (845) 590-5820 - Dean.sefrin@wagsys.com

Page |23—EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System

4.19 City Clerk

Business Hane Business: Business Subtype License Status Expiration Sate
: : 5 Tyee e
4.10.1 User-friendly and comprehensive, our Clerk Module "eh
provides users with detailed record tracking of all business, saa Ceoupstionsl ae Solar 92283 ating Ath 20,2017
contractor and animal licensing records. ere oe et ee Ea ae
LAUNEEY e514
Tosupmicns: Insurance & ent TPT active fre] 4, Soe

Wizards and a variety of other utilities allow for easy linking
of the licenses to the Property Management System.

Occupations! Grease |mercepler 8003228 Active Spril 25, 2017

Sewpaticnal Inovrance bgent Q992984 Extiad Soil 99. 201E

License types are easily created and managed within the _—— so see ee es
system using user-friendly interfaces. The contractor Sons esy 1850 Oban! Conan O78 Artiva Apa 30, 2017
licensing process links directly to the permitting, project,

planning system and records.

Cobia fet Seainations! ORVESOT active Apri 9, POT

Grease Iniercepior QO0S319 Active Apeil 30, 2918

MARCO'S PLAZA # EBS Occupations!

Staff can receive complaints via the citizen portal and process one sreee . Cetueslizns! Fe sfesssne! 5003197 Bepesy Janpem 1, 2018
F BEIOhAL BLD Doo petensi
violation records against licensees. The Hilman Group. Inc. --Gacupationst ‘vending Machine BD4I4 Active Apel 20, 3017
RIB CHIB 22 Qeonstises! Rashaesni TIG222 antes Ae G0, 2017
R RESOURCES Occupslions! Conerale ass Acive Agel 22, 2018
SFRINT FAST WIRELESS © Sccupationst Professicval QOORTE Exped Janwary 1, 2048
Opaesanal
SpayCan Ceaalive, LC Qemupatinnsl Personal Services DUNIEGE Active April 30, 2016
AT THE ABACH Geeuestianal Seton ‘Tanning Neil AUIPR Exehed Apt 39, 2018

4.10.2 Compliance to RFP: This module fully supports all the functional requirements of the RFP identified under
Specifications, 2 Scope of Services & See This RFP Section 8 — Addendum 1 Proposal Requirements items 175-
182.02

4.10.3 Features

[Business tnfo [nanectons | Illi - Online application & renewal process
ausines lnormation fos Automatically generate license renewal
lenitaaetane [ncaa | tate neem (OO notifications based on user-defined time intervals
see a oS a = - Process all fees and payments online and managed
— 1 eeu Sige within the invoicing and general ledger system
—_—.-— - Identify license types such as annual and
Boerst Nectar | Papectign Number | | Gometicersss require special perets.dnd/er mspectrers)
oe Te] ena PT] 2 [en temporary
OO oenrersem a eee — -Links to code enforcement system to process
2a) im | == wren tewee \puzi | violations and complaints related to businesses
a a] seme Lo - Generate Inspections and link operating permits
rorstanonn Tj rerwacorseecacs F] warmacmanrsiemear ok Tran "FE | _Create custom placards, reports, letters, forms

-Track additional certificate & insurance expirations

-Process Default and User-Defined Permits. All license types listed in 175-176.13 are fully supported.

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Page |24— EXHIBIT C - City of Nashua, NH
RFP061 1-033116 —Licensing, Permitting, Code Enforcement and Land Management System

4.10.3.1 Animal Licensing Features:

-Apply for new or renew a license. All licenses

& Home 4% New Registration & Help Topics / FAQ

link back to the property management system ose age
. . . Appacauen Oate” 08/2014 ey tae
- Automatic renewal notifications, process records one mae ES EET
online Vila the citizen portal £71 ts your intormation correct? You can update your sitormanon now,
- Track detailed animal information and upload frsttiame ee fist =e oD
required Vaccination, Spayed or Neutered _ =
. . - : . ot, State

certifications. Submit affidavit forms online vhome ia cnotisaess ESURTGSEAET
~Generate City-wide animal reporting. eae oo PRA eee ears
-Links to Invoicing and General Ledger System Tame dBote en ot « — berm 6 Year
for processing. Process online payments Commant Color + v Secondar, Cater : e Thee Cotor - ¥
- Identify lost animal feature via portal ~ gence Dag? ’ Guat Trained 06 - .

Spayedtieutered fw ee tema *

Dominant Breat + v

Diselawnet pa pie ee ae De eee we BRS -
4.17 Oniine Citizen Access

4.11.1
The Citizen Access Portal is fully customized to meet
the requirements of the RFP. The portal will launch as ; ie aan Creer ie er en
required, but in general launches from the City’s
. . . . = 1: Jor etenioee Wait sane tie Cty ot Honaeeh Connmiarste nade. Condes
existing web site in a seamless manner providing a 3
- = = Pron eniees Ree ict tase DAR pn ee ectetet Ue cat De tebe APR ROO IE aCe Hot ap comment
similar look and fee to the existing site. [cneiecrmirame eaechisemec peeing
| Soe ates Pipase Ratan Oe Lagiie Ree as BCDeNE Carter
fre snore

Jorritece - as mee Wie 0 bee batho Bees agit oabey reas ead hero goto «

4.11.2 Compliance to RFP: This module fully supports all the functional requirements of the RFP identified under
Specifications, 2 Scope of Services & See This RFP Section 8 — Addendum 1 Proposal Requirements items 299-
299.14

é ae ‘ail
4.11.3 Feature Support and Functionality 5 pee reeee
i Apply for 8 Permit
- File and manage complaints online. Check the status of all complaints and review i ConctifFiequest tnapestlon
investigator’s comments (if authorized) E
. : . [, Submt s Complaint
- Complaints are routed to the appropriate departments throughout the City based on user- a
| Apply tor a Licence

defined workflow routing procedures.

- Flags exist to track responses that are past due to ensure the public remains informed

- Apply for identified permits and monitor the application review process. Submitting
documents online and completing custom designed web forms match the.required data sets.
Fees are populated based on permit type and use. Online payment process makes it easy to pay and complete the
application.

- Apply for all licenses or renew a license. Receive automated renewal notifications.

oie 8 Cicence

Geil Ie
a

B Make a Payment

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Page [25 — EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System

» My Parcels

General Features — Citizen Dashboard My Permits

® My Complaints

Each authenticated user (citizen) has a custom dashboard. All the
records associated with the user are displayed within an accordion » ty Licenses

style display. The user can instantly identify all the fines/fees w My Viotations

owed to the City across all modules and can instantly pay the total, 44, projects

of all the invoices using our statement system or can pay individual — , wy imoies

invoices. smtiyen t pr

lps

» My Inspections

All payments are resolved via the payment processor and each ‘can isa — 17 Sor en owe, sttonee yavnamet
invoice, and fee/fine are marked as paid. The calling records are ranterd, CF Obs
16-0016 WECKELARA HOTEAE, 272 CLAM TRAL AVL, HORWIOIEL 26 -G1 UB 2918 BE-ZI

IAPROMEMENT CT 06160: 3826

reconcilied and the general ledger system is updated instantly with
real-time data. All of this data canbe ported over to the City’s 16.001 FRANCIS AWE narne cemen | -2016 01.96 2016 0429

accounting system.

The same functionality exists for each of the other available processes within the portal. Users can quickly get to
their parcels they own, properties they rent/lease, businesses they manage all within seconds and a couple mouse
clicks from within the portal

Complaint Oetatts

Complaint Processing ~ The system walks the
citizen through the complaint process. A printout is
available for the user. Each public account has a

citizen dashboard where the status can be checked. Deseton

The staff scheduling manager instantly receives the

complaint and the record is automatically routed to

the correct department or team for processing. Campin Type | ote! Tne

Coregiaint Manitiee eon co idx ADS

ial

» Record Details for Permi #14-0002

Inspection Request and Management -

¥ Inspections

Schedule or Request an lespection

Upcoming (7)

The user wizard walks the user through the
inspection request process identifying the correct

Any inspecitan with status ‘Open’ means # has been scheduled. An mapection wih sialus Reauvesied’ means @ is nol yet scheduled.

Displaying 1-7 of 7 results,

record. a ee errr
: . 14-0924 Bi -Rough Blectricat OS FAAOIG ORS —-Reschedded fan Watson QC
~ Users can View the Status of upcoming scheduled 1477 48- Plumbing Rough tn O7 2072054 O07 Open Angie Cangiaiosi
inspections and review those inspections already RAA024-08 81 -Rough Electrical 08/06/2014 12:08 pen Angle Cangiaiosi
. RIS-O011-05 Al- Footing 08/06/2074 01:08 Open angie Cangiatost
completed on the proj ect 15-0326 AZA- Footing Orains and Outlets 12/03/2015 01:12 Open Adam Price
16-0334 A2- Footing DIFtI2016 05:07 Open Adam Price
16-0330, ALB. Footing Drains and Outlets 01 709/2016 09:01 Open David H Poss Reacheduie,Concel

~As inspections are resulted, real-time updates are
pushed to the portal and the applicant, owner and/or

contractor are notified of the inspection results on Cempleiee (6)

their mobile devices. seuieenneaeienensnsareeaenennenenamnanreremmanaaeenans
14-0011 Az: Footing 03/05/2014 Fak a Cau 2

- Users can request to cancel or reschedule Scat Shem becca an = a cgarcon °

inspections. Staff are immediately notifed of the Masoness 2 teen ar cue Pte snes

requests and the scheduling manager module is ‘e099 st Foatng sovareter4 Pas — :

update.

Wagsys Software Solutions (888)304-0007 - Direct (845) 590-5820 - Dean.sefrin@wagsys.com

Page |26— EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System

Permit Applications and Permit/Project Review Status — The system wizard walks the user through the
application process. Staff-defined steps are followed and fees are automatically assigned and payments are processed
as required. Users can track the status of their permits via the portal dashboad. All required documents can be
uploaded to each record application. Staff can communicate with the applicant via the workflow/collaboration
system. Applicants are immediately notified of additional item requests as they are entered in the system

Apply For Permit

Step 1: Location » Step 3: Permit Step 4 Step &: Insurance Step 6: Documents Step 7: Review Step 8: Payment

Applicant Information

Cuck here to capy owner information fram previous step.

Applicant Name Bill Gau : —— Adelress [67 Seyhott Avene |

- 1 SS UUGELEEEEEEEEEEEEenemeteme
Emait bill. gau@wagsys. com i Phone j8455978835 i
Cell 8455978835

Fa sree mts nem mennninimnsstsoi

Cross Checking of Modules — The system will cross check other oe een Co
modules based on the setup configuration. Unpaid property taxes, _ Confirm Application with Open Violations = ;
open violations, unpaid fines/fees can all block the application |B The selected parcel has currently 6 open violations. Do you
process. The user, based on what is authorized by the City will want to go ahead with this permit application 2

receive custom warming messages. The system will either allow
or deny the application. |

i Show Violations Yes No

Ontine License Application ©
Online License Application and Renewal nas . «antares fan aca
Welcome to | ackawanna (uty's Orkee | centing System ising Tis <preM ena Can GubToT ADDIE ALLIS, pay fons. and Mark the statue of war Linense epplicanan You mut accpet

fee General Uecnier bein bylore pemomng your apsicetion:

Process
This is fully customized for the City. Detailed
information is provided.

You ID Fonictod i Nave o wal NY stain todncoratees Recep vit

The portal includes a complete interactive help guide for the public. “How to” Video recordings are available to
assist the public. This significantly reduces the support required by staff.

Like Permit and Project Applications, the system walks the user through the license application process. All fees
associated with the license application or renewal are processed online. The staff receive notifications of pending
applications for review, if required, via the staff dashboard. Payment are updated to the general ledger system and
exported to any accounting software.

Apply For License G@

P Step 2. License Slap 3: Officers Slep4:texcances “Step 5. Parcels ‘Step 6: Reweve Step 7: Payment

Parcels e

Wagsys Software Solutions (888)304-0007 - Direct (845) 590-5820 - Dean.sefrin@wagsys.com