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Finance Committee - Minutes - 6/6/2018 - P27

By dnadmin on Mon, 11/07/2022 - 11:36
Document Date
Wed, 06/06/2018 - 00:00
Meeting Description
Finance Committee
Document Type
Minutes
Meeting Date
Wed, 06/06/2018 - 00:00
Page Number
27
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/fin_m__060620…

14.2 FOIA and Public Disclosure Requests. The
purpose of the relationship between Know6Sed and
Customer is for Customer to purchase a subscription to
KnowBe4’s Security Awareness Training, which contains
software, content, and information for Internet security
awareness training, IT risk management, regulatory
compliance, simulation of security attacks and
vulnerability assessments. The software, web services,
content, and information disclosed is proprietary to
KnowBe4 and is an important business asset of KnowBed
(the “Proprietary information”). The Proprietary
information consists of protected financial deta, trade
secrets and commercially valuable information that, if
disclosed, would harm the competitive position of
KnowBed. In the event of a request for disclosure of
KnowBe4’s information, including any training materials,
Customer will affirmatively respond denying the request
pursuant to the terms of this paragraph and will prornptly,
but no later than (five) 5 business days after raceiving such
request, forward the request on to KnowHe4. Customer
shall not release any such information except pursuant to
written instructions by KnowBed4, or a final un-appeelable
court order, provided that any such disclosure shall be
limited to the minimum necessary to be in compliance
with the request, based upon the opinion of counsel. tf
Customer cannot agree to the foregoing, then Customer is
not permitted access to the Proprietary Inforrnation.

14,3 independent Contractor. KnowBe4, its
personnel, agents, subcontractors and independent
contractors are not employees or agents of Customer and
are acting as independent contractors with respect to
Customer. Neither party is, nor shall be considered to be,
an agent, distributor, partner, joint venturer or
representative of the other party for any purpose, and
neither party shall have the authority to act on behalf of,
orin the name of, or to bind the other party In any manner
whatsoever.

44,4 Force Mojeure. Neither party to this Agreement
shall be liable for delays or failures in performance under
this Agreement (other than the payment obligations or
breach of confidentiality requirements) resulting from acts
or events beyond the reasonable control of such party,
including acts of war, terrorism, acts of God, earthquake,
flood, embargo, riot, sabotage or dispute, governmental
act or falure of the internet, power failure, energy
interruption or shortages, other utility interruption,
telecomroaunications interruption provided that the
delayed party: 4) gives the other party prompt notice of
such cause: and fi) uses its reasonable commercial efforts
to promptly correct such failure or delay in performance.

14.5 Entire Agreement; Construction; Modifications.
This Agreement, including any and all Quotes, constitutes
the entire understanding between the parties related to
this Agreement which understanding supersedes and
merges all prior understandings and all other proposais,
letters, agreemerdts, oral or written. The parties further
agree that there are no other inducements, warranties,
representations or agreements regarding the matters
herein between the partles except as expressly set in this
Agreement. in the event of any conflict between the body
of this Agreement and any Quote, the body of this
Agreement shall control, unless signed in writing by the
parties. In the event that the Customer, or its Users, are
presented with KnowBed click-wrap, the contents of this
Agreement shall supersede any conflicting terms. As used
herein, the term “including” shall mean “including,
without limitation’; the term “Includes” as used herein
shall mean “Includes, without limitation’: and terms
appearing in the singular shall Include the plural and terms
appearing in the olural shall include the singular. This
Agreement may not be modified, amended or altered
any manner except by a written agreement signed by both
parties, and any attempt at oral modification shall be void
and of no effect.

i

LLG Assignment, Customer may not assign its rights
or delegate its duties under this Agreement either in whole
or in part without the prier written consent of KnowBe4.
Any attempted assignment or delegation without such
consent will be void and KnowBe4 may immediately
terminate this Agreement for cause. Except as provided
above, this Agreernent shail apply to, inure to the benefit
of, and be binding upen the parties hereto and their
successors and assigns.

14.7 No Woeiver. The waiver or failure of either party
to exercise any right in ary respect provided for herein
shall not-be deerned to be a waiver of any further right
hereunder.

14,8 CHOICE OF LAW AND VENUE: This Agreement shall
be governed exclusively by the laws of the State of New
Hamoshire and any clair or action brought relating to this
contract, the work performed or contracted to be performed
thereunder, or referable in anyway thereto shall be brought in
Hilisborough County (New Hampshire} Superior Court Southern
Judicial District or in the New Hampshire Sth Circuft Court~
Nashua and not elsewhere. Both parties have the right to seek
injunctive or pre-judgment relief to prevent or enjoin the
risaporopriation, misuse, infringernent, or unauthorized
disclosure of its Confidential Information or Intellectual property
rights. In the event any provision of this Agreement is held by a
tribunal of competent jurisdiction to be contrary to law, the
remaining provisions of this Agreement will remain in full force
and effect.

Page Image
Finance Committee - Minutes - 6/6/2018 - P27

Finance Committee - Minutes - 6/6/2018 - P28

By dnadmin on Mon, 11/07/2022 - 11:36
Document Date
Wed, 06/06/2018 - 00:00
Meeting Description
Finance Committee
Document Type
Minutes
Meeting Date
Wed, 06/06/2018 - 00:00
Page Number
28
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/fin_m__060620…

14.9 Purchase Order. KNOWBE4 SPECIFICALLY
OBJECTS TO ANY ABDITIONAL TERMS BEING ADDED
THROUGH A CUSTOMER PROVIDED PURCHASE ORDER OR
SIMILAR DOCUMENT. IF A PURCHASE ORDER IS REQUIRED
BY CUSTOMER, THE PARTIES AGREE THAT ANY
ADDITIONAL TERMS CONTAINED THEREIN SHALL NOT
BECOME PART OF THE AGREEMENT BETWEEN THE
PARTIES AND SPECIFICALLY THAT THE TERMS OF THIS
AGREEMENT SHALL SUPERSEDE AND REPLACE ANY AND
ALL TERMS IN ANY PURCHASE ORDER.

14.10 Survivability. All provisions of this
Agreement relating to confidentiality, non-disclosure,
intellectual property, disclaimers, limitation of liability,
indemnification, and payrnent, and any other provisions
which must survive in order to give effect to their meaning,
shall survive the termination of this Agreement.

KNOWBE4

a tS ACEI cence antici
apace ee conc
sams oF

ye .

Name: Lars Letonoff
Title: Chief Revel we Officer
Date: BAL { 1

Address for notices:

33 N. Garden Ave Suite 1206

Clearwater, Florida 33755

E-mail: Legal@knowbed.com

Phone: DIR (727) 265-3259 or Main (855) 566-9224

Attention: Legal

44.41 Notices. Any notice provided pursuant to
this Agreement, if specified to be in writing, shall be in
writing and shall be deemed giver: (I) if by facsimile, hand
delivery or by delivery service, upon receipt thereof; or ()
if mailed, three days after deposit in the U.S. mail, postage
prepaid. All notices shall be addressed to the parties at the
addresses specified below or at such other addresses as
either party may in the future specify in writing to the
other.

14.12 Headings; Counterparts. The headings
contained in this Agreement are for purposes of
convenience only and shall not affect the meaning or
interpretation of this Agreement. This Agreernent may be
executed in two or more original or facsimile counterparts,
each of which will be deemed an original, but all of which
together shall constitute one and the sarne instrument.

CUSTOMER

By:
Name:
Tithe:
Date:

Address for notices:

E-rnail:
Phone:
Attention:

Page Image
Finance Committee - Minutes - 6/6/2018 - P28

Finance Committee - Minutes - 6/6/2018 - P29

By dnadmin on Mon, 11/07/2022 - 11:36
Document Date
Wed, 06/06/2018 - 00:00
Meeting Description
Finance Committee
Document Type
Minutes
Meeting Date
Wed, 06/06/2018 - 00:00
Page Number
29
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/fin_m__060620…

EXHIBIT A- QUOTE

Page Image
Finance Committee - Minutes - 6/6/2018 - P29

Finance Committee - Minutes - 6/6/2018 - P30

By dnadmin on Mon, 11/07/2022 - 11:36
Document Date
Wed, 06/06/2018 - 00:00
Meeting Description
Finance Committee
Document Type
Minutes
Meeting Date
Wed, 06/06/2018 - 00:00
Page Number
30
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/fin_m__060620…

EXHIBIT B - MNOWBES SUPPORT, MAINTENANCE AND SERVICE LEVEL AGREEMENT
("Service Level Agreement”)

i. Service Level Agreement Overview

This Service Level Agreement (“SLA” or “Service Level Agreement”) is between KnowBe4, Inc.
(“KnowBea”} and the Customer for the provisioning of services required to support and sustain the
Products under the Agreement to which this Service Level Agreement is attached).

Goals & Objectives.

The purpose of this Service Level Agreement is to ensure that the proper elements and commitments are
in place to provide consistent maintenance and support to Customer by KnowBed4.

The objectives of this Service Level Agreement are to:
* Provide clear reference to service ownership, accountability, roles and/or responsibilities.

° Present @ clear, concise and measurable description of service provision to Customer by
KnowBe4.

* Match perceptions of expected service provision with actual service support & delivery.

Based on the foregoing and this Service Level Agreement, it is KnowBed4’s obligation to support and
maintain the Products so that it continues operating as warranted during the Term of any Quote or order
for KnowBed’s Products. In addition, KnowBed shall provide updates, error corrections, and
enhancements to the Products during the Term at no additional charge.

2. Stakeholders

The following Stakeholders are the parties to the Agreement and Service Level Agreement, KnowBed and
Customer.

3. Term
This Service Level Agreement is valid for the Term as described in a Quote or order for the Products.
4, Service Agreement

The following detailed service parameters are the responsibility of KnowBe4 under this Service Level
Agreement and are provided at no additional cost to Customer (unless expressly set forth below):

* Service Scope. The following services are covered by this Service Level Agreement;
* Manned telephone support
a 9:00 A.M. to 5:00 P.M. Monday — Friday EST

o Calls received out of office hours will be forwarded to a mobile phone and
reasonable efforts may be made to answer / action the call,

Monitored email support: Monitored 9:00 A.M, to 5:00 P.M. Monday — Friday EST

5 Emails received outside of office hours will be collected, however no action can
be guaranteed until the next working day.

e

s Remote assistance using the Products or screensharing where available.

« Planned or Emergancy Onsite assistance (extra costs apply).

. KnowBed4’s obligations to provide support include, without any additional charge, training
and assistance in use and operation of the Products and fixing any errors or any failure of
the Products to operate as warranted under the Agreement.

= Customer Reouirements. Customer responsibilities and/or requirements in support of this
Service Level Agreement include:

* Payment for all subscription costs at the agreed interval.

12

Page Image
Finance Committee - Minutes - 6/6/2018 - P30

Finance Committee - Minutes - 6/6/2018 - P31

By dnadmin on Mon, 11/07/2022 - 11:36
Document Date
Wed, 06/06/2018 - 00:00
Meeting Description
Finance Committee
Document Type
Minutes
Meeting Date
Wed, 06/06/2018 - 00:00
Page Number
31
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/fin_m__060620…

x

e Reasonable availability of Customer representative(s) when resolving 4 service-related
incident or request.

* KnowBed Requirements. KnowBe4 responsibilities and/or requirements in support of this
Service Level Agreement include (without limitation):

* Meeting response times associated with service-related incidents.

® Response Times: in support of services outlined in this Service Level Agreement, KnowBe4 will
respond to service related incidents and/or requests submitted by Customer within the following
time frames:

J

e

e

Within 36 hours (during business hours) for issues classified as High priority.
Within 72 hours for issues classified as Mediurn priority.
Within 5 working days for issues classified as Low priority.

High Medium Low Priorty
Priority Priority
incdent | Service Service Service
unavailable | unavailable | unavailable
effecting ai | effecting affecting
users more than i | only t user
user, Gul <5
users
Raquest | Feature not | Feature not | New festure
workingas | working the | request! that
advertised, | way requires &
effecting all | Customer response
users intended
based upon
routually
agreed
functionally

5. Third Party Compliance.

®

6 Thers:

&

@

dat

©

KnowBe4 agrees to diligently monitor Amazon’s compliance as provid
hitp://aws.amazon.com/compliance

Tier 1 Support will assist with:
o. Password resets
Q Feature requests
o Phishing and Training Campaign creation
o €xplaining overall navigation of the training console, including best practices
© Issues accessing the training console
o Whitelisting to ensure successful delivery of email from our servers
© issues related to accessing/completion of training modules
Tier 2 Support is available for:
© Resolving ohishing/training result discrepancies
o SAML Single Sign-Gn support and troubleshooting
© Phish Alert Button installation
o Active Directory Integration support

4814-3217-2566.2

Page Image
Finance Committee - Minutes - 6/6/2018 - P31

Finance Committee - Minutes - 6/6/2018 - P32

By dnadmin on Mon, 11/07/2022 - 11:36
Document Date
Wed, 06/06/2018 - 00:00
Meeting Description
Finance Committee
Document Type
Minutes
Meeting Date
Wed, 06/06/2018 - 00:00
Page Number
32
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/fin_m__060620…

o Whitelisting in muliivendor environments
o Reseller and MSP support

® Priority Level Support: Tickets are routed ta the top of the queue for Platinum and Diamond
level customers to receive Tler 1 and Tier 2 support.

4B14-3217-2566.2

Page Image
Finance Committee - Minutes - 6/6/2018 - P32

Finance Committee - Minutes - 6/6/2018 - P33

By dnadmin on Mon, 11/07/2022 - 11:36
Document Date
Wed, 06/06/2018 - 00:00
Meeting Description
Finance Committee
Document Type
Minutes
Meeting Date
Wed, 06/06/2018 - 00:00
Page Number
33
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/fin_m__060620…

City of Nashua

Assessing Department
229 Main Street

Nashua, NH 03060 603 589-3040
Fax 603 589-3079

“From: Jon Duhamel, Chief Assessor
Date: June 1, 2018

Subject: Appraisal Report

' The subject of this appraisal assignment is the Eversource Utility properties in the City that are currently
under appeal at the Board of Tax and Land Appeals.

These appeals go back to the April 1, 2014 tax year but should the taxpayer prevail, current statutes
allow the abatement to stand for any successive years, absent a good faith adjustment. For this
reason, the total exposure in taxes is estimated at approximately $5,000,000.

Per Legal, this falls under Chapter 5 of the City Ordinances, paragraph 5-83 Professional Services.

| have included the fixed fee proposal of George Sansoucy, the preferred appraiser for this project due
to his experience and expertise at not only the appraisal work, but his ability to testify at the Board of

Tax and Land Appeals.

The Assessing Department requests approval to purchase appraisals in an amount not-to-exceed
$70,000 with George (Skip) Sansoucy, Portsmouth/Lancaster, NH.

Respectfully,

Jon Duhamel, CNHA
Chief Assessor

Page Image
Finance Committee - Minutes - 6/6/2018 - P33

Finance Committee - Minutes - 6/6/2018 - P34

By dnadmin on Mon, 11/07/2022 - 11:36
Document Date
Wed, 06/06/2018 - 00:00
Meeting Description
Finance Committee
Document Type
Minutes
Meeting Date
Wed, 06/06/2018 - 00:00
Page Number
34
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/fin_m__060620…

THE CITY OF NASHUA “The Gate City

Financial Services

Purchasing Department

May 31, 2018
Memo #18-156

TO: MAYOR DONCHESS
FINANCE COMMITTEE

SUBJECT: UTILITY APPRAISALS (VALUE: NOT-TO-EXCEED $70,000)
DEPARTMENT: 132 ASSESSING; FUND: GENERAL FUND - OVERLAY

Please see the attached communication from Jon Duhamel, Chief Assessor, dated May 30, 2018 for
information related to this purchase.

Pursuant to NRO § 5-83 Professional Services (A) In the purchase of accounting, architectural, auditing,
engineering, legal, medical and ambulance services and purchases of independent professional
consultant services for personnel, data processing, actuarial, planning, management and other
comparabie purchases competitive bidding shail not be required.

The Chief Assessor and the Purchasing Department recommend the award of this contract in an amount

not-to-exceed $70,000 to George E. Sansoucy, PE, LLC of Portsmouth, NH.

Respectfully,

Dan Kooken
Purchasing Manager

Ce: J. Griffin

f t
229 Main Street » Nashua, New Hampshire 03061 © Phone (603) 589-3330 e Fax (603) 589-3233

Page Image
Finance Committee - Minutes - 6/6/2018 - P34

Finance Committee - Agenda - 6/6/2018 - P1

By dnadmin on Mon, 11/07/2022 - 11:36
Document Date
Wed, 06/06/2018 - 00:00
Meeting Description
Finance Committee
Document Type
Agenda
Meeting Date
Wed, 06/06/2018 - 00:00
Page Number
1
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/fin_a__060620…

7:00 PM

FINANCE COMMITTEE
JUNE 6, 2018

Aldermanic Chamber

ROLL CALL

PUBLIC COMMENT

COMMUNICATIONS

From:
Re:

From:
Re:

From:
Re:

From:
Re:

From:
Re:

From:
Re:

From:
Re:

From:
Re:

From:
Re:

From:
Re:

From:
Re:

Dan Kooken, Purchasing Manager
Purchase of Personal Protective Clothing/Equipment (Value: $14,949); Department: 152 Fire
Fund: General

Dan Kooken, Purchasing Manager
Purchase of Mitsubishi Air Conditioning Units (Value: $26,448); Department: 157 Citywide
Communications; Fund: General — Escrows and Bond Funds

Dan Kooken, Purchasing Manager

Purchase of Nashua/Manchester Redundant Communications Center (Value: $505,899)
Department: 157 Citywide Communications; Fund: Nashua/Manchester Communications Resiliency
Grant

Dan Kooken, Purchasing Manager
Utility Appraisals (Value: Not-To-Exceed $50,000); Department: 132 Assessing; Fund: General
Fund - Overlay

Dan Kooken, Purchasing Manager
Flatley Appraisals (Value: Not-To-Exceed $16,000); Department: 132 Assessing; Fund: General
Fund - Overlay

Dan Kooken, Purchasing Manager
Unleaded Fuel Contract (Value Estimated $421,434): Department: 186 Transportation; Fund: Various
Department’s General Funds

Dan Kooken, Purchasing Manager
2018 Sewer Replacement — Kinsley Street (Value: $1,139,300); Department: 169 Wastewater
Fund: Wastewater

Dan Kooken, Purchasing Manager
2018 Asphalt Testing (Value: $43,875); Department: 161 Street; Funds: General and Trust

Dan Kooken, Purchasing Manager
Pavement Management Services for 2018 Paving Program (Value: $328,675); Department:
160 Admin/Engineering; Fund: Bond

Dan Kooken, Purchasing Manager
Marshall Street Drainage Improvements (Value: Not-To-Exceed $35,000);Department: 160
Admin/Engineering; Fund: Bond

Dan Kooken, Purchasing Manager
Central Irrigation Purchase (Value: $26,220); Department: 177 Park & Recreation; Fund: General

Page Image
Finance Committee - Agenda - 6/6/2018 - P1

Finance Committee - Agenda - 6/6/2018 - P2

By dnadmin on Mon, 11/07/2022 - 11:36
Document Date
Wed, 06/06/2018 - 00:00
Meeting Description
Finance Committee
Document Type
Agenda
Meeting Date
Wed, 06/06/2018 - 00:00
Page Number
2
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/fin_a__060620…

From:

Re:

From:

Re:

From:

Re:

From:

Re:

From:

Re:

Dan Kooken, Purchasing Manager
Single Stream Recycling (Value: Not-To-Exceed $400,000); Department: 168 Solid Waste
Fund: Solid Waste

Dan Kooken, Purchasing Manager
Electronic Recycling (Value: Not-To-Exceed $75,000); Department: 168 Solid Waste
Fund: Solid Waste

Dan Kooken, Purchasing Manager
Scrap Metal Recycling (Value: Revenue of an Estimated $55,000); Department: 168 Solid Waste
Fund: Solid Waste

Dan Kooken, Purchasing Manager
Refrigerant Recovery (CRC’s) Services (Value: Not-To-Exceed $20,000); Department: 168 Solid
Waste; Fund: Solid Waste

Dan Kooken, Purchasing Manager
Portable Goodwin Brand Pump (Value: $45,279); Department: 169 Wastewater; Fund: WERF

UNFINISHED BUSINESS — None

NEW BUSINESS — None

RECORD OF EXPENDITURES

GENERAL DISCUSSION

PUBLIC COMMENT

REMARKS BY THE ALDERMEN

POSSIBLE NON-PUBLIC SESSION

ADJOURNMENT

Page Image
Finance Committee - Agenda - 6/6/2018 - P2

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