DESMA
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Engineering, Planning.
L rehifecture
Nashua ical
NEW HAMPSHIRE’S GATE CITY “Ss MILONE & MACBROOM
(Enforcement)
be on how enforcement is staffed and administered exclusive
of topics addressed in 3E, 3F, 3G.
Confidential
comparable/aspirational communities where feasible. 4) Recommendations will include
estimates of additional staffing needed and associated costs, as appropriate.
Scope
Item # Description Purpose Assumptions
1) In conjunction with first public forums, consultant will: design, execute, and analyze
5 ‘ ‘ an online survey. 2) Survey questions will be vetted with Project Team as part of
wl é Capture feedback from the community regarding current st we i : 5
= 2H First Survey ms Existing Conditions Assessment meeting & presentation 3) Survey period will be
a sonaitions: fourteen (14) days, commencing evening of public forum 4) Survey analysis will be
w
2 available two (2) weeks after survey closes
w
S 1) Consultant will provide flyers and press releases notifying the general public about
E the First Public Forum to the City at least two weeks in advance of the event. 2)
= Consultant will provide flyers and press release notifying the general public about the
2 . : Bie Ea h | publi i ect oroeress thrush First Survey at least two weeks in advance of the event. 3) Consultant will provide PDFs
2 2) First Pestle Forum =e ucate the general public regarding project prog B of First Public Forum presentation and any boards or other materials within 24 hours
& Media: Materials the. Ist phase after the event. 4) Consultant will provide a summary (based on deliverable from 2G) of
3 the public meeting within 48 hours after the event. 5) Consultant will provide a
nN summary of survey results (based on deliverble from 2H) within 48 hours of issuance of
2H deliverable.
The consultant will meet with City personnel to review all aspects of their current
parking and transportation systems operations including, but not limited to: Parking
City Personnel Gain understanding of system operations, objectives, mission, enforcement; Ticket adjudication; Citation processing; Fee collection and processing;
as Interviews and requirements Parking permit issuance and management; Facility maintenance; Equipment
maintenance; Departmental staff training and evaluation; Collaboration with other
municipal agencies; Communications to the general public.
The consultant will review all SOPs and other documentation germane with the
Policies/SOPs & NRO Gain understanding of system operations, objectives, mission, preceding items. 1) Review will include benchmarking with comparable/aspirational
a Review/ Analysis and requirements communities as feasible, 2) Review will include comparison with’ industry best
practices, as appropriate
5 Review day-to-day maintenance activities not included in 1) Review will be high-level and focused on how maintanence services to facilities and
S 3c Operational Review condition appraisal scope of work or other scope items (see 3! systems are scheduled and delivered. 2) Review will include comparison of industry
3 (General Maintenance) & 3J). Primary focus will be on staffing and work order best practices where appropriate. 3) Recommendations will include estimates of
a management. additional staffing needed and associated costs, as appropriate.
a
5 rr , 1) Review will bebe focused on how enforcement is executed from a staffing
- Review of how enforcement personnel are trained, scheduled, ; re : aie . :
& Operational Review evaluated, and coached for performance. Focus will primarily PeRpeEtve and.general palletes. ) Review wall include sompatisan of industry Dest
a 3D " ’ practices where appropriate. 3) Review will include benchmarking with
o
en
2/26/2020
