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City of Nashua
Application Service Agreement 6 CLEARSKY
August 13, 2021

Supplier shall provide monthly status reports documenting the services provided during
the month. Such reports will be delivered to the Client Contact via email or as directed by
the Client Contact in a format agreed to by both parties.

5.6 Acceptance

The Deliverables specified above will be subject to Acceptance by Client. Delivery under
this SOW will be considered complete only upon such Acceptance by Client. Acceptance
provisions in the Master Agreement govern Services/Deliverables provided under this
SOW.

Acceptance will be assumed at the closure of any ticket assigned to ClearSky.

6. ASA FEES
6.1 Fixed Fee

The Table outlines the term of the agreement and the fixed monthly fee.

Term Definition

One Time Start Up Fee | Waived.
Fixed Monthly Fee $7,500 per month

Please note this contract is month to month. Cancellation of the monthly contract requires
written 30 days’ notice. Any rollover hours will be forfeited on cancellation if they cannot be
utilized prior to the contract final termination date.

6.2 Time and Materials Fee

If additional support needs result in an excess hour being used in a month for items within the
scope of this proposal, additional hours can be used at the rate below:

Role Cost

Senior ClearSky Support Consultant $190 per hour

6.3. Time and Materials Fee

Project work outside the in-scope items will be mutually agreed upon by both Client and
Supplier and will use the rate card defined in Table below. Additional rates can be added for
specific services if it is mutually agreed upon by Supplier and Client.

© 2020 ClearSky Consulting. All rights reserved. Page 12 of 18

City of Nashua
Application Service Agreement 6 CLEARSKY
August 13, 2021

Deliverables and responsibilities for such Project Work will be defined in an amendment
created by Supplier. Project Work is a change request or defined specific body of work for new
modules, improvement or change of current functionality that exceeds 80 hours of work from
Supplier. Once a project has been completed and signed off by Client the new functionality will
be considered part of the support environment covered by Supplier under normal support.

Project work will follow the process defined in section 7.

Supplier shall invoice the Fixed Price Amount. any Time and Materials fees, and expenses
Monthly.

Payment terms on all ClearSky invoices are net 30 days. Late payments by Client shall be
subject to late penalty fees of 1.5 % per month from the due date until the amount is paid.

6.4 Travel and Expense

City of Nashua will reimburse ClearSky for reasonable direct and actual out-of-pocket travel and
expenses incurred while performing services under this SOW. Travel expenses are not included
in the hourly rates of service. If onsite assistance is required and travel expenses are incurred;
those costs will be billed to the client. Travel expenses include, but are not limited to airfare,
parking, shuttle or taxi, car rental and fuel, lodging, internet access fees, mileage at current
business standard mileage rate published by the IRS, and $72.00 per diem to cover food
expenses.

7. SCOPE OF WORK CHANGE CONTROL

If the parties wish to revise this SOW, the Parties shall use Attachment A — SOW Amendment
Template and utilize the following process:

1. The SOW Amendment shall describe the proposed changes, including any change in the
charges, estimated schedule, or together terms. Where appropriate, the SOW
Amendment shall indicate the impact of the proposed changes upon the planned

deliverables

2. The SOW Amendment must be signed by both an authorized Client representative and
the Supplier agreeing upon the changes.

3. Client at its discretion may issue a Purchase Order revision.

4. |f any SOW Amendment would conflict with the Agreement, an amendment to the
Agreement shall be executed by the Parties.

© 2020 ClearSky Consulting. All rights reserved. Page 13 of 18

City of Nashua
Application Service Agreement 6 CLEARSKY
August 13, 2021

8. REPRESENTATIVES
8.1 Client Representative

Name: Nick Miseirvitch
Email: miseirvitchn@nashuanh.gov

8.2 Supplier Representative

Allan Zoutendyk
Allan.Zoutendyk@clearskyerp.com
+1 919-995-4135

9. ADDITIONAL TERMS

9.1 Inthe event the terms of this proposal referenced in the SOW conflict with the terms of,
or are not addressed in the Agreement for the SOW, then such terms shall have no
validity

9.2 Assumptions
The following assumptions were made for this Statement of Work.
9.3. Pricing Assumptions

e All amounts are in US Dollars and exclude applicable taxes.

e Travel and expenses will be invoiced monthly based on actuals if required. City of Nashua
shall reimburse Supplier for reasonable Travel and Expenses (“T&E”), which shall be
properly documented with receipts provided to City of Nashua upon request.

9.4 General Assumptions

e City of Nashua shall provide ClearSky with access to City of Nashua personnel, related
systems and documentation deemed pertinent to the effort when required.

e When ClearSky is on-site, City of Nashua will be responsible for providing workspace,
access to the Internet via ClearSky laptop computers, and access to phones in the event
mobile signals cannot be obtained.

e ClearSky will abide by all written rules and security requirements while on City of Nashua
premises.

e City of Nashua will be responsible for ensuring that all hardware, software and Internet
connectivity meets or exceeds vendor recommendations for acceptable performance.

e City of Nashua will provide ClearSky with the necessary access rights to the Infor
application, or any other application required in completing the services.

© 2020 ClearSky Consulting. All rights reserved. Page 14 of 18

City of Nashua
Application Service Agreement 6 CLEARSKY
August 13, 2021

e City of Nashua will dedicate knowledgeable resources to the Project and if a City of
Nashua or ClearSky team member rolls off the Project before his/her planned roll off
date, then an adequately skilled and experienced person will replace this individual.

e The project artifacts and documents will be created using Microsoft products, such as
Word, Excel, PowerPoint, and Visio.

¢ Coordination and testing of all internal systems and external systems/ vendors will be a
City of Nashua responsibility.

e All documents and communication will be in US English language only.

e The services provided will be in US English language only.

e City of Nashua will lead the documentation and presentations needed for the Quality
Gates/ Go-Meetings, with ClearSky support as needed. It is expected that the alignment
between specific Milestones and Quality Gates / Go-Meetings will provide an efficient
process for obtaining approval.

e All regression testing to existing systems and processes will be a City of Nashua
responsibility.

e Data quality is a City of Nashua responsibility.

e ClearSky cannot be held responsible for any Infor product related issues that may cause
delays in SLA/fix resolution but will work diligently to propose workarounds.

° Test environment and access will be made available in order to test all updates prior to
production rollout.

10. CHANGE ORDER PROCESS

In the event that new information is discovered that alters the basis for the Statement of
Work pricing, ClearSky reserves the right to submit Change Request(s) for additional time
and materials required to fulfill the objectives subject to the following project change
control process:

e All requested changes would be submitted in writing by the requesting Party’s Project
Manager (a “Change Order”).

e The Change Order will describe at a reasonable level of detail the change, the rationale
for the change, and the impact the change may have on the Services.

° The Project Managers will review the Change Order and either:

o Approve it in writing. Upon such approval, the change will be implemented
through a written authorization that may only be signed by the authorized
representatives of Client and ClearSky; or

o Reject it in writing. If rejected, the Change Order will be returned to the
requesting Project Manager along with the reason for rejection.

° Once agreed to by the Parties and executed by authorized representatives of the Parties,
a Change Order shall be incorporated into and become part of this SOW.

© 2020 ClearSky Consulting. All rights reserved. Page 15 of 18

City of Nashua
Application Service Agreement
August 13, 2021

6 CLEARSKY

Reference the Master Agreement for additional information regarding execution of this
Statement of Work. Hourly rates are based on the type of work being performed. There
may be several rates used to complete this SOW. If changes in functionality or budget are
required a Change Order must be approved. Work not specifically identified in this SOW is
out of scope. Additional work can be delivered upon execution of a mutually agreeable
Change Request.

11. CURRENT CLIENT CONFIGURATION

Platform: Windows
Lawson Environment Version: \V10
Lawson Application Version: V10

12. CLIENT RESPONSIBILITIES
12.1 Client Project Team

For, or in connection with, the performance of Services by Supplier, Client shall provide or
otherwise make available to Supplier the information, data, materials, equipment, services,
facilities, and other property as may be reasonably necessary to support the performance of
the Services described herein.

12.2 Client Lawson Environment Access

Provide User IDs and Passwords for all relevant instances of Lawson. Provide remote
connection and access to relevant server(s). Provide User ID and Password to InforXtreme.com

12.3 Client Consultant Onsite Responsibilities

Provide workspace for onsite consultant with access to the network and the internet if onsite
consulting is required.

© 2020 ClearSky Consulting. All rights reserved. Page 16 of 18

City of Nashua
Application Service Agreement 6 CLEARSKY
August 13, 2021

13. ACCEPTANCE AND APPROVALS

The Agreement and this Statement of Work constitute the entire agreement between the
Parties with respect to the subject matter hereof, and there are no representations,
understandings or agreements that are not fully expressed herein.

IN WITNESS WHEREOF, the Parties have executed this Statement of Work, via their duly
authorized representatives, on this day of , 2021.

Business Information Systems
Consulting, Inc.

City of Nashua DBA ClearSky Consulting
(signature) (signature)

Allan Zoutendyk

(print name) (print name)

Managing Director

(title) (title)

08/13/2021

(date) (date)

© 2020 ClearSky Consulting. All rights reserved. Page 17 of 18

City of Nashua
Application Service Agreement wv) CLEARSKY
August 13, 2021

Beyond Corporate Purpose: Elephants, Rhinos & People (‘ERP’)

Our Group operates under a hybrid business model in terms of which we fund and run an in-
house nonprofit, so that we go ‘Beyond Corporate Purpose’ in our day-to-day activities. Rather
than implementing a traditional corporate social responsibility program and simply donating
funds to charities, with ‘Beyond Corporate Purpose’ we operate a professionalized, institutional
nonprofit delivery capability, the primary focus of which is the protection and conservation of
Elephants and Rhinos in the wild, through an unusual strategy based on the economic
upliftment of impoverished rural People in areas adjacent to the threatened species, or another
definition of ‘ERP’, if you will.

Should we be successful in winning this engagement, we will channel
1% (one percent) of our net revenues deriving therefrom, to ERP
projects. You would be able to choose from a range of projects towards
which the funds would be directed, and our ERP staff will provide you
with ongoing monitoring and evaluation, and reporting, at your
election. Please note that the monies do not constitute an elective
add-on to our fees but would rather be taken out of our revenues.

my
ERP

erp.ngo

Please visit www.erp.ngo for examples of our current initiatives and interventions.

© 2020 ClearSky Consulting. All rights reserved. Page 18 of 18

City of Nashua

Purchasing Department
Administrative Services Division (603) 589-3330
229 Main Street - Nashua, NH 03060 Fax (603) 594-3233

August 25, 2021
Memo #22-162

TO: Mayor Donchess
Finance Committee

SUBJECT: Security Monitoring in the amount not to exceed $7,200 funded from accounts 55699
Other Contracted Services

Please see attached communications from Nick Miseirvitch, Deputy Director, IT, dated August 20, 2021 for
project specific details related to this purchase. Below please find a summary of the purchase approval
request:

Item: Security Monitoring for Transit Center, Transit Administration and Transit Garage
Buildings

Value: $1,440 per year for a 5 year term to total $7,200

Vendor: Johnson Controls

Department: 186 Transportation
Source Fund: 55699 Other Contracted Services

Ordinance: Pursuant to § 5-84 Special purchase procedures. A/ (7) Purchases under
extensions of contracts when no price increase exceeds 10% per year.

The Administrative Services Division: Information Technology, and the Purchasing Department
respectfully request your approval of this contract.

Regards,
Kelly Parkinson

Purchasing Manager

Ce: K Kleiner
J Graziano

Jim Donchess
Mayor e City of Nashua

To: Board of Aldermen

From: Mayor Jim Donchess

Date: August 25, 2021

Re: Multi-Year Contract Award — Transit Security Monitoring

Pursuant to NRO: § 5-74/B: A contract that extends from the current fiscal year into succeeding

fiscal year(s) in which no funds have been appropriated nor otherwise designated for this purpose
shall be approved by the full Board of Aldermen before the contract shall become binding on the

City.

The Finance Committee has approved and placed on file the notification of the award of the
referenced contract at the September 1, 2021 meeting and as such | am requesting the full Board of
Alderman approve the following contract:

Item: Security Monitoring for Transit Center, Transit Administration and
Transit Garage Buildings
Value: $1,440 per year for a 5 year term to total $7,200
Vendor: Johnson Controls
Purchasing Memo#: 22-162 dated August 25, 2021
Contract Term: 5 years
Thank you.

229 Main Street * PO Box 2019 * Nashua, New Hampshire 03061-2019
603.589.3260 * fax 603.594.3450 * NashuaMayor@NashuaNH.gov
www. NashuaNH.gov

City of Nashua

Information Technology Department (603) 589-3300
Administrative Services Division Fax (603) 594-3434
229 Main Street - Nashua, NH 03060

To: Mayor Donchess
Board of Aldermen

Date: August 20, 2021
Re: Transit Department Security Monitoring

On behalf of the Transit Department, the IT Department has renegotiated the security monitoring
contracts for the following buildings: Transit Center, Transit Administration, and Transit Garage.

It is a federal requirement that these buildings have security monitoring in-place.

These new contracts are for a five-year term. The current vendor, Johnson Controls Security, has
been used for the past 15 years without issue.

Currently, Transit Department is paying approx. $1,680 per year combined for all three locations.
The new rate will be $1,440 combined; resulting in a savings of approx. $240/yr without the need of

any configuration or equipment change.

We request approval of these contracts. Funding is coming from Transit, Contracted Services
Account 86.3120 - 55699 - 5307.22.40.20 - 55699.

Thankyou, Q

Nick Miseirvitch
Deputy Director, Information Technology

Ce: K. Kleiner, S. Marchant, K. Parkinson