City of Nashua
Application Service Agreement 6 CLEARSKY
August 13, 2021
e City of Nashua will dedicate knowledgeable resources to the Project and if a City of
Nashua or ClearSky team member rolls off the Project before his/her planned roll off
date, then an adequately skilled and experienced person will replace this individual.
e The project artifacts and documents will be created using Microsoft products, such as
Word, Excel, PowerPoint, and Visio.
¢ Coordination and testing of all internal systems and external systems/ vendors will be a
City of Nashua responsibility.
e All documents and communication will be in US English language only.
e The services provided will be in US English language only.
e City of Nashua will lead the documentation and presentations needed for the Quality
Gates/ Go-Meetings, with ClearSky support as needed. It is expected that the alignment
between specific Milestones and Quality Gates / Go-Meetings will provide an efficient
process for obtaining approval.
e All regression testing to existing systems and processes will be a City of Nashua
responsibility.
e Data quality is a City of Nashua responsibility.
e ClearSky cannot be held responsible for any Infor product related issues that may cause
delays in SLA/fix resolution but will work diligently to propose workarounds.
° Test environment and access will be made available in order to test all updates prior to
production rollout.
10. CHANGE ORDER PROCESS
In the event that new information is discovered that alters the basis for the Statement of
Work pricing, ClearSky reserves the right to submit Change Request(s) for additional time
and materials required to fulfill the objectives subject to the following project change
control process:
e All requested changes would be submitted in writing by the requesting Party’s Project
Manager (a “Change Order”).
e The Change Order will describe at a reasonable level of detail the change, the rationale
for the change, and the impact the change may have on the Services.
° The Project Managers will review the Change Order and either:
o Approve it in writing. Upon such approval, the change will be implemented
through a written authorization that may only be signed by the authorized
representatives of Client and ClearSky; or
o Reject it in writing. If rejected, the Change Order will be returned to the
requesting Project Manager along with the reason for rejection.
° Once agreed to by the Parties and executed by authorized representatives of the Parties,
a Change Order shall be incorporated into and become part of this SOW.
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