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Fire Department Master Plan

Nashus, NH

Mutual and Automatic Aid Systems

Task 2-G: Planning for Fire Protection and Emergency Medical Services
The planning processes within the agency shall be reviewed. Key components include:

Review and evaluate the adequacy of the current planning process
Review elements of tactical planning within the organization
Review operational planning within the organization

Review strategic planning practices

Review long range or other planning efforts

Make recommendations relative to future planning process needs

Task 2-H: Fire Prevention/Public Education Program
ESCi will review the department’s efforts toward fire prevention and public education programs.

Elements to be evaluated include:

Code enforcement activities

New construction inspection and involvement
General inspection program

Fire and Life-Safety public education programs
Fire investigations

Pre-incident planning

Statistical collection and analysis

Task 2-1: Training Programs
ESCI will review and make overall observations involving support programs for the critical areas of
training, life safety services, and communications. Items to be reviewed include:

General training competencies

Training administration

Training schedules

Training facilities

Training procedures, manuals, and protocols

Training record keeping

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Fire Department Master Plan Nashua, NH

Task 2-J:1SO Benchmarking Study
ESC] has partnered with the Insurance Services Office (ISO) and is prepared to provide as an additional
option a benchmarking survey using the city’s latest survey data.

The benchmarking report is intended to provide the user with an overview of how the Public Protection
Classification (PPC) score was developed for their community and recommendations for key areas of
improvement. The PPC system is a national system used by the New Jersey-based advisory organization
Insurance Services Office (ISO) to provide insurance providers with a classification rating of a local
community's fire protection. The PPC score classifies communities based upon a rating scale of 1 (best
protection) to 10 (no protection) and assesses all areas related to fire protection broken into three major
categories which include; emergency dispatch and communications (10%), water system supply and
distribution capabilities (40%), and the fire department itself (50%).

The PPC score is developed using the Fire Suppression Rating Schedule (FSRS), which outlines sub-
categories and the detailed requirements for each area of the evaluation. This benchmark report
summarizes the findings of the latest FSRS for the community and provides analysis of how the results
compare against 25 peer organizations chosen based upon similarities in population, service delivery
mechanism and structure and other key criteria. Further, the community results are compared with
regional and national averages and the report provides recommendations for improvement.

The report, while not intended to replace the PPC survey, provides insight about how a community was
evaluated and highest impact, cost-effective suggestions for improvement in an easily understandable
format. Additionally, it provides elected officials and administrators with comparative results from peer
communities so that they can develop and explain to the public, realistic and cost-effective policies with
respect to their community's fire suppression efforts. This study is an excellent opportunity for the
department to identify and remedy deficiencies in advance of its next ISO survey.

ES Emergency Services
Consulting International

Fire Department Master Plan

Nashua, NH

Phase Ill: Future System Demand Projections

The project moves forward with an assessment of the future community conditions, service demand, and
fire protection risks that the organization can be expected to serve. ESCI will conduct an analysis of
community growth projections and interpret their impact on emergency service planning and delivery.

Task 3-A: Population Growth Projections
An interpretation of available census and community development data will be provided indicating:

* Population history
* Census-based population growth projections

* Community planning-based population growth projections

Task 3-B: Service Demand Projections
Population growth projections, along with historical and forecast incident rates, will be utilized to develop
projections for future service demand.

Task 3-C: Community Risk Analysis
Land use and zoning classifications will be used, along with specific target hazard information, to analyze
and classify community fire protection risk by geography. This process will be completed with GIS software
and will consider:

* Population and population density

© Demographics

* Community land use regulations

® Occupancy types by land use designation

° Hazardous substances and processes

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Fire Department Master Plan Nashua, NH

Phase {V: Future Delivery System Models

The project concludes with strategies intended to place the organization in a position to successfully serve
its future demand and risk. ESCi will develop and analyze various operational models for providing
emergency services with the specific intent of identifying options that can deliver the desired levels of
service identified in the previous task at the most efficient cost. Recommendations will be provided
identifying the best long-range strategy for service delivery and the impact of initiating such a strategy. In
addition, short and mid-term strategies will be recommended for service delivery improvernent or
increased efficiency.

Task 4-A: Review of Response Standards and Targets

The establishment of fire and EMS response time standards and targets is a process that is undertaken by
the local jurisdiction, based on their assessment of community risk, citizen expectations, and the agency's
capabilities. As consultants, ESCI’s role is not to set response standards for the community, but rather
provide assistance with data analysis and comparison to industry standards to assist the agency in
developing service delivery goals.

ESCI will identify the current level of emergency services provided by the department and compare the
department’s performance to industry standards and best practices, such as the standards described by
the Insurance Services Office (ISO), National Fire Protection Association (NFPA), Center for Public Safety
Excellence (CPSE), and locally adopted performance objectives.

A review and discussion of existing response performance goals, if in place, will be provided matching the
nature and type of risks identified in the previous report sections. The performance goals shall be
discussed with consideration to:

* Resource Distribution — Initial attack (first due) resources for risk-specific intervention

* Resource Concentration — Effective response force assembly {apparatus and personnel), of the

initial resources necessary to stop the escalation of the emergency for each risk type

Task 4-B: Recommended Long-Term Strategy
ESCI will develop a recommended long-term option for resource deployment that will improve the
department’s level of service towards the identified performance objectives and targets. This may include,
but is not necessarily limited to, specific recommendations regarding:

e Any relocations of existing facilities

* General locations of future necessary fire stations

° Selection and deployment of apparatus by type

° Deployment of operations personnel

¢ Future administrative and support personnel

* Deployment special units or resources

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Fire Department Master Plan Nashya, NH

¢ Additional infrastructure or facilities for administration and support programs

ESCI will evaluate and present in graphical and descriptive format for each of the deployment option(s):

e Degree of benefit to be gained through its implementation
e Extent to which it achieves established performance targets

e Potential negative consequences

Task 4-C: Short and Mid-Term Strategies
Recommendations for improving service delivery and system efficiency prior to any full implementation
of the long-term strategy will be provided in areas such as:

* Agency management and organization

e = Staffing and personnel deployment

» Service delivery methods

* Training programs

» Prevention programs

* Enhanced cooperative service agreements with other communities or agencies
e System funding and cost recovery

¢ Others as appropriate and necessary

Task 4-D: Cost Projections
ESCI will provide general projections of the cost of recommended long-term strategies, specifically
related to:

e Facility changes or additions

* Staff changes or additions

¢ Primary apparatus changes or additions

Cost projections will be provided for both capital expenditures and on-going operational costs.
Operational costs will be provided as one-year projections of additional or reduced expenditures resulting
from full implementation of the strategy. Additional findings and recommendations will be made, where
appropriate, regarding:

e¢ Options for long-term funding strategies

* Options for cost avoidance

2 Options for cost recovery

ESC Emergency Services
Consulting International

Fire Department Master Plan

Nashua, NH

Phase V: Development, Review, and Delivery of Evaluation Report

Task 5-A: Development and Review of Draft Project Report

ESCI will develop and produce an electronic version of the draft report for review by the client and client
representatives. Client feedback is a critical part of this project and adequate opportunity will be provided
for review and discussion of the draft report prior to finalization. The report will include:

Detailed narrative analysis of each report component structured in easy-to-read sections and
accompanied by explanatory support to encourage understanding by both staff and civilian
readers

Clearly designated recommendations highlighted for easy reference and catalogued as
necessary in a report appendix

Supportive charts, graphs, and diagrams where appropriate

Supportive maps, utilizing GIS analysis, as necessary

Task 5-B: Delivery and Presentation of Final Project Report

ESC] will complete any necessary revisions of the draft and produce five publication-quality bound, final
versions of the written report, along with an electronic version in PDF file format. A formal presentation
of the project report will be made by ESCI project team member(s) to staff, elected officials, and/or the
general public as necessary and will include the following:

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Asummary of the nature of the report, the methods of analysis, the primary findings, and critical
recommendations

Supportive audio-visual presentation

Review and explanation of primary supportive charts, graphs, diagrams, and maps, where
appropriate
Opportunity for questions and answers, as needed

All presentation materials, files, graphics, and written material will be provided to the client at
the conclusion of the presentation(s)

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Fire Department Master Plan Nashua, NH

Project Fee

Emergency Services Consulting International is pleased to present the following farmal cost proposal for
the project outlined in the Work Plan. The cost for this project includes two site visits, one to conduct an
initial site visit and the other for final presentation. Additional meetings can be facilitated at any time at
either party’s request by virtual meeting via web conferencing software.

The fee ESCI is proposing to perform this study is inclusive of all expenses and not to exceed the
following:

Total Cost for Project (not to exceed): $49,956

Proposed Payment Schedule
* 10% payment due upon signing of the contract.

« Final invoice upon completion of project.

Information Relative to Cost Quotation
¢ Pricing is valid for 90 days.
ESCi Federai Employer Identification Number: 23-2826074.

* The client will provide all requested data, information, and materials required for the completion
of the objectives outlined in the Scope of Work submitted in this proposal.

ESCI estimates a project completion time of six months following award of project.

Project Completion Timelines

The timeline for the proposed project is anticipated to be 150 days. The Scope of Services as described in
this proposal shall be completed by the designated key staff in accordance with the proposed schedule.
It is noted that the timing starts once the contract is executed and ail requested information is received
from the Nashua Fire Department.

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Phase ll

Phase II!

Phase IV

Phase V

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Fire Department Master Plan Nashua, NH

Project Team Assignments

Emergency Services Consulting International has assigned the following associates to the project. All
team members will be available for the duration of the project. Along with the project team, ESC1's full-
time staff will be available to assist on the project as needed. Detailed information on the background
and qualifications of each member of the team is provided.

The selection and experience of the project manager is important to the success of this project. ESCI is
offering a project manager who will:

* Assist in the development and coordination of a project work plan.

° Have the ability to work closely with your representatives.

« Facilitate project team meetings to share project findings and ideas.

e Provide direction based on experience in similar situations, and knowledge of organizational staff
analyses.

| Project Assign

® Project Oversi ht : i
Stuart McCutcheon 1 g i

Eastern Regional Manager » GIS/Mapping
> Service Delivery

« Project Management
Mary-Ellen Harper J 9

Project Manager * Governance and Administration

° Operational Efficiencies

Adam Poirrier Human Resources

Associate Consultant * Personnel Management
Robert Graff « Staffing Deployment
Associate Consultant ° Financial Resources
Jo-Ann Lorber *

Training and Competency
Associate Consultant

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Fire Department Master Plan

Nashua, NH

Project Team Experience Summary

Stuart McCutcheon, Eastern Regional! Director

Stuart McCutcheon is the Eastern Regional Director for Emergency Services Consulting
International (ESCI). Stuart began his fire service career in 2005. He served in six different
.. fire departments in Florida and held the ranks of Fire Fighter, Lieutenant, Assistant Chief,
Emergency Manager and Fire Chief. Stuart served as the Fire Chief in each the City of
Davenport, Auburndale and Haines City before joining ESCI. Stuart brings a unique

.] combination of education, experience, and technical expertise to ESCI. Having worked in
both combination and career fire departments, he possesses a demonstrated record of

professionalism and a commitment to excellence. In addition to fire administration and management
accomplishments, Stuart has substantially contributed to the Institution of Fire Engineers and Florida State Fire
College through the development of GIS analytic tools and maps to support the missions of both organizations.

Current Educational Pursuit

Master of Graphic Information and Science Administration: University of West Florida, Pensacola, FL

Educational Background

e

Master of Public Administration: University of Central Florida, Orlando, FL

Graduate Certificate in Emergency Management and Homeland Security: University of Central Florida Orlando, FL
Executive Fire Officer Program: National Fire Academy, Emmitsburg, MD

Bachelor of Science Psychology: University of Central Florida, Orlando, FL

Associate of Arts: Polk Community College, Winter Haven, FL

Associate of Science in Fire Science: Polk State College, Winter Haven, FL

Chief Fire Officer and Fire Marshal Designations: Commission on Professional Credentialing, Chantilly, VA

Fire Officer IV: National Board on Fire Service Professional Qualifications, Quincey, MA

Professional Experience

Eastern Regional Director: Emergency Services Consulting international
Project Manager: Emergency Services Consulting International

Consultant: Emergency Services Consulting International

Fire Chief and Emergency Manager: City of Haines City Fire Department, FL
Fire Chief: City of Auburndale, FL

Fire Chief: City of Davenport, FL

Relevant Experience

Past Chair, Executive Fire Officers’ Section, Florida Fire Chiefs Association
Membership Committee, Institution of Fire Engineers, USA Branch

Past Vice President, Polk County Fire Chiefs’ Association

Immediate Past Chair, Polk County GIS Users’ Group

Former Emergency Manager for Haines City, Florida

Commission on Professional Credentialing Peer Reviewer

instructor: Florida Division of State Fire Marshal, Florida State Fire College

Associated Professional Accomplishments

Lead GIS and data analyst for ESCi.
« Co-Creator of the ISO Benchmark Study.
e Developed material for use in Community Risk Reduction courses for National Fire Academy.

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Fire Department Master Plan Nashua, NH

Mary-Ellen L. Harper MPA, EFO
Project Manager

Summary of Qualifications

Mary-Ellen Harper has more than 27 years of experience in the career, combination, and
volunteer fire service serving in a variety of levels within state and local agencies in the
northern and southern United States. Prior to coming to work for ESCI, she served the Florida
Division of State Fire Marshal as the Executive Development Programs Manager responsible
for developing and instructing the Fire Officer lil, Fire Officer IV, and Fire Code Administrator
Programs for the State of Florida, Her experience also includes serving in four different fire
departments in Connecticut, including 15 years as Director of Fire & Rescue Services for the

: a City of Farmington Fire Department, a 175-member combination fire department, as well as
teaching and developing EMS, Fire Instructor, and Fire Officer Programs for the Connecticut Fire Academy.
Mary-Ellen is an Adjunct Lecturer of Fire Science for the University of New Haven Henry C. Lee Institute of Forensic
Science and a contributing writer for a number of fire service textbooks including the 4" Edition of the IFSTA Chief
Officer Book.

Mary-Ellen’s primary areas of expertise include master planning, strategic planning, policy development,
community risk reduction planning and implementation, training, and professional development of personnel.

EDUCATIONAL BACKGROUND AND CERTIFICATIONS

»® Executive Fire Officer, National Fire Academy, Emmitsburg MD

@ Masters of Public Administration with a Concentration in Personnel and Labor Relations,
University of New Haven, West Haven CT

¢ Bachelors of Science Fire Technology with a Minor in English and a Concentration in Writing,
University of New Haven, West Haven CT

e = Fire: Fire Fighter | & Il; Fire Service Instructor I, il and tll; Fire & Life Safety Educator;
Fire Department Safety Officer; Fire Officer |, II, lil, and IV.
Medical: Emergency Medical Technician; Emergency Medical Service - Instructor; CPR Instructor-Trainer
Hazardous Materials: NFPA 472 Hazardous Materials Technician
Fire Marshal: Fire investigator; Hazardous Materials Inspector; Life Safety Code Inspector

PROFESSIONAL EXPERIENCE
e Project Manager and Consultant, Emergency Services Consulting International
Program Manager, Executive Development Programs, Florida Division of State Fire Marshal
Director of Fire & Rescue Services, City of Farmington, CT
Adjunct Instructor / Course Developer, Connecticut Fire Academy
Deputy Fire Marshal and Fire Fighter, Blue Hills Fire District, Bloomfield, CT
Volunteer Fire Fighter and EMT in West Haven, CT and Colchester, CT
Volunteer EMT Bloomfield Volunteer Ambulance, Bloomfield, CT

¢ 2 @® @ @ @

ASSOCIATED PROFESSIONAL ACCOMPLISHMENTS
e Appointed Lead Advocate for the State of Florida by the National Fallen Firefighters Foundation
Everyone Goes Home Program, 2018.
© Co-Chair of the Connecticut General Assembly Emergency Medical Services Primary Service Area Task Force
(Appointed by the Speaker of the House of Representatives), 2013.
® Chair of the Fire Department Recruitment and Retention Task Force (Appointed by the Colchester, CT
Board of Selectmen), 2012.

Complete CV available upon request

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Consulting International Po sD