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Custom Computer Specialists
Right People. Right Results”
www.customtech.com

January 12, 2017

City of Nashua
229 Main Street
Nashua, NH 0306

Attn: Nick Miseirvitch

Dear Nick,

Thank you for providing Custom Computer Specialists, Inc. (“Custom”) the opportunity to submit
this proposal to City of Nashua in support of its Video Surveillance. The letter that follows details
the product Custom will provide to meet your goals as discussed previously with you.

Scope of Services Installation Services:

Install door station with video at 2 locations
o 177 Lake Street (Fire Marshall’s office)
=" 3doors
e = Physical installation of video door station at Main entrance
(Approximately 8 hours)
o Programming of camera
e = Rear Kitchen Exit
e Apparatus bay
o Physical installation of video door station at 70 East Hollis Street (Administrative
Offices)
=" Adoors
e 2 Public Entrance (Approximately 12.5 hours)
o Programming of video door station
e 2 Apparatus bay (Approximately 12.5 hours)
o Programming of video door station

Install Cisco 8865 Phones

Un-box and set up 8865 Phones:
=" Provisioning of 4 phones in system (Approximately 1 hour)
= Install 3 phones at dispatch (Approximately 1 hour)
=" 1 phone at Fire Marshall Assistant (Approximately 1 hour)
=" Configure Voicemail option if needed
=" Test Voicemail and integrated mail (Approximately .5 hour)

Tel: 800.598.8989 | www.customtech.com

Custom Computer Specialists
Right People. Right Results”
www.customtech.com

Scope of Services Cabling:

=" Supply and install five (5) new Category 6 Plenum cables approximately
100 meters each

=" Terminate cables on a patch panel.

=" Custom will supply the cables, faceplates, and the Cat 6 jacks.

=" Test and Certify

=" Closeout Documentation provided

Pricing:

Custom’s pricing for this project is detailed below:

Description: Price:
*Product Services and Cabling $16,658.78
Total: $16,658.78

*Please find a detailed bill of materials as Appendix A.

Tel: 800.598.8989 | www.customtech.com

Custom Computer Specialists
Right People. Right Results”
www.customtech.com

Assumptions:

In developing our proposal, Custom made the following assumptions.

e Asingle point of contact will be assigned by City of Nashua to work with Custom
during this engagement and work area access will be provided in a timely
manner.

e Proper electric service and rack space will be available in all rooms or spaces
where project related equipment will be installed

e Access and passwords to the network will be provided to Custom, as required,
for the efficient conduct of project activities.

e Any hardware, software and required licensing that City of Nashua is responsible
for procuring will be available to Custom at the time of installation.

e Except for the work specifically provided for in this proposal, Custom is not
responsible for repairing, upgrading, or replacing any existing equipment that is
found to be defective or substandard.

Any work requested that is outside of the scope defined in this proposal will be agreed upon by
both parties for approval. The cost and/or schedule impact of the change requested shall be
documented in a project change order

Thank you for providing Custom the opportunity to offer this proposal. To move forward with this
initiative, please sign the acceptance section provided and fax it back to my attention. If you have
any questions regarding this proposal, please do not hesitate to contact me.

Sincerely,

Suzanne McLaughlin | Vice President and General Manager

Custom Computer Specialists, Inc. | www.customonline.com
People, Results® since 1979

(P) 401-775-1286 | (F) 401-765-6440

pjohnson@customonline.com

Tel: 800.598.8989 | www.customtech.com

Custom Computer Specialists
Right People. Right Results”
www.customtech.com

Acceptance: Video Surveillance

By signing in the space provided below | accept the proposal and pricing submitted by Custom
Computer Specialists, Inc., | authorize Custom to commence the work/labor contained
therein.

Accepted By: Accepted By:

City of Nashua Custom Computer Specialists
Name / Title Name / Title

Signature Signature

Date Date

Tel: 800.598.8989 | www.customtech.com

Custom Computer Specialists
Right People. Right Results”
www.customtech.com

Appendix A: Pricing Detail

Section Description
A: Section Summary: Video Surveillance
Item MODEL/PART UNIT EXT.
No. ITEM MAKE NUMBER ary PRICE PRICE
A.01 Network Video Door Station Axis A8004-VE 5 $1,021.22 | $5,106.10
A.02 Cisco IP Phone 8865 Cisco CP-8865-K9= 4 $516.74 $2,066.96
. . CON-SNT-
A.03 SNTC-8X5XNBD Cisco IP Phone 8865 Cisco CP8865KP 4 $21.52 $86.08
Cisco Unified Communications Manager LIC-CUCM-
A.04 Enhanced - { v. 11.x ) - license - 1 user - up Cisco 4 $136.50 $546.00
. 11x-ENH-A
to 1000 licenses
Cisco SMARTnet Software Support Service COM-ECMU-
A.05 - Technical support - for LIC-CUCM-11X- Cisco LICXENHA 4 $28.41 $113.64
ENH-A - phone consulting - 1 year - 24x7

Sub-Total $7,918.78
B: Cabling:
Item MODEL/PART UNIT EXT.
No. ITEM MAKE NUMBER ary PRICE PRICE

Cabling:

Cabling

$2,000.00

Sub-Total

$2,000.00

$2,000.00

Engineer

C: Installation Services:
Item MODEL/PART UNIT EXT.
No. ITEM MAKE NUMBER ary PRICE PRICE
Integration -
Integration Custom Systems $6,740.00 | $6,740.00

Sub-Total

$6,740.00

Price
Total

$16,658.78

Tel: 800.598.8989

www.customtech.com

Custom Computer Specialists
Right People. Right Results.
www.customtech.com

Terms and Conditions

Pricing, Payment and Credit Terms: Client agrees
to pay Custom the purchase price as specified in
this Agreement and if applicable, agrees to pay all
applicable taxes that may be levied on such
purchase price whenever billed. Unless specified
otherwise, Custom has calculated pricing based
upon a standard eight (8) hour work day with the
hours between 9am and 6pm. Credit terms are
subject to the approval by Custom, and Custom
reserves the right, at its sole discretion, to require
cash in advance payment for any
purchase. However, it is the intent of Custom to
provide credit terms to Client at the outset of this
Agreement, subject to satisfactory credit
underwriting.

Payment of 75% of fees for service will be made
upon completion of installation; and remaining 25%
of fees for services will be paid upon completion of
integration into new phone system.

Payment for monthly services is due quarterly in
advance. If applicable, all other payments are due
within 30 days (upon approval) from date of invoice.
If Client is provided with credit terms, any payment
not received within thirty days of the date of invoice
shall accrue interest at the rate of one and one-half
percent per month or the maximum rate allowed by
law, if less, and any associated collection or
attorney’s fees. In the event of Client’s non-
payment of an invoice when due, Custom reserves
the right to immediately suspend service and
shipment of any outstanding Client orders until
such invoices are paid in full.

Confidentiality: This proposal is the confidential
property of Custom. The Client agrees that no part
of this proposal shall be disclosed to any third party
without the prior written consent of Custom. The
Client and Custom each agree to keep confidential
and not to disclose to any third party any trade
secrets, business secrets, marketing data, or
technical information of the other.

Warranties: The manufacturer’s warranty on all
computer hardware, software and related products
is given to Client, to the maximum extent allowed
by the manufacturer, upon delivery. Custom
further warrants that all services will be performed
in a professional manner by personnel with the
degree of training required to provide such services.
No other warranties express or implied, shall be
deemed to have been made by Custom. Any other
warranties, including any implied warranties of
merchantability and fitness for a particular purpose,
are hereby disclaimed by Custom.

Limitation of Liability: Custom shall not be liable to
Client or any third party for any special, incidental
or consequential damages or commercial loss,
whether or not foreseeable, arising out of, or in
conjunction with this Project. The aggregate
liability of Custom to Client for any cause of action
or claim (whether contract or tort) shall be limited
to the amounts paid to Custom by Client hereunder
with respect to the service or products that are the
subject of such action or claim.

Recruitment of Personnel: For the longer of three
years from the date of this Agreement or two years
following Client’s last use of Custom’s services,
Client and Custom shall not directly or indirectly
solicit for employment the other party’s employees
or agents, or hire or engage such employee or agent
without the prior written consent of the other
party. Notwithstanding this prohibition, should one
party hire the employee or agent of the other within
this timeframe without the prior written consent of
the other party, the hiring party shall pay the other
party as liquidated damages for the loss of such
employee or agent an amount equal to twice the
hired employee’s annual compensation previously
paid by the non-hiring party.

Timing: Unless specified otherwise, this proposal
will be valid for 30 days. Custom has a cost of
preparedness and must schedule the appropriate
technical resources to complete a project. Custom
plans to begin no earlier than 20 and no later than
30 business days from the date of acceptance.

Other: These terms and conditions may be
amended, but only by a written amendment signed
by both of the parties.

Tel: 800.598.8989 | www.customtech.com

REPORT OF THE FINANCE COMMITTEE
JANUARY 4, 2017

A meeting of the Finance Committee was held on Wednesday, January 4, 2017, at 7:00 p.m. in the
Aldermanic Chamber.

Mayor Jim Donchess, Chairman, presided.

Members of the Committee present: Alderman-at-Large Mark S. Cookson, Vice Chair
Alderman-at-Large Lori Wilshire
Alderman-at-Large Michael B. O’Brien
Alderman Ken Siegel

Members not in Attendance: Alderman June M. Caron
Alderman Benjamin M. Clemons

Also in Attendance: Mr. Dan Kooken, Purchasing Manager
Mr. Bruce Codagnone, CIO/IT Division Director
Assistant Fire Chief Brian Rhodes, Nashua Fire Rescue

PUBLIC COMMENT - None
COMMUNICATIONS

From: Dan Kooken, Purchasing Manager
Re: Contract Award for (Value: $44,051)

MOTION BY ALDERMAN SIEGEL TO ACCEPT, PLACE ON FILE AND AWARD TWO CONTRACTS TO
TYCO INTEGRATED SECURITY AND ONE CONTRACT TO CUSTOM COMPUTER SPECIALISTS FOR A
TOTAL AWARD AMOUNT OF $44,051. FUNDS ARE AVAILABLE IN DEPARTMENT 122, INFORMATION
TECHNOLOGY; PROPERTY & CASUALTY FUND; LOSS PREVENTION PROGRAM

ON THE QUESTION

Alderman Siegel

| had some questions about some of the pricing here. | absolutely agree that the work has to get done but the
contract price was a little bit high. If | look at and I'll start with Tyco there is a cost of $13,028.83 for East Hollis
Street which has three doors to secure and | ended up looking up the parts and | have sources for $1,221.71
for the door controller and hardware, the transformer at $6,756 and looking at the cost difference between East
Hollis Street and the Lake Street work it’s about on the order of $1,000 per door difference between the other
hardware cost and installation. If | add all of this up | am trying to figure out where the rest of this money is
coming from because | see an item that says locksmith but | assume locksmith does work on each door and
since the total cost differential isn’t that high and then | see this $9,000 in extra cost and | just don’t know
where it came from. The quote from Tyco and I’m not blaming you guys and | understand why this is sole
sourced, we want to integrate it into our existing system but man, | just don’t get it. | understand the urgency to
get the work done because we want to protect personnel but man, I’m a little mystified about that and the Lake
Street cost. We are talking a $25,000 plus to do work in which | am looking at parts costs that are significantly
less and even if | look at a labor rate in the order of $100 to $200 per hour | still don’t get it. The next item was
the custom computer specialist and again, | look at the piece cost so the IP phones that they are quoting us at
$516.74 each, that seemed expensive and | went on-line and it’s $250 more than Metro-Line Direct, $269;
okay whatever so there is a little bit more of a mark-up but they have got cabling prices of $2,000 for cabling.
This is two fire stations, just doors and cabling. Even if they used Cat6 cable which would be overkill, that’s .50
cents per foot and you have $2,000 worth of cost here. Cat5E which is the right cable to use is .34 cents per
foot. Again, | don’t want to nickel and dime but I’m looking at these numbers and also when | see round

Finance Committee Page 2
January 4, 2017

numbers like that for cable I’m like that’s a big red flag. Then | see integration engineer costs of $9,020. To
integrate an IP phone literally you just plug it into a jack and | assume that most of the work is just putting the
video system in place. | saw the cost for that. | don’t understand where all of these extra costs are because
they are not broken out whereas | have other items in this agenda where | know they are getting these amount
of hours for these consultants doing these tasks and I’m not saying that they have to be broken out at the level
where the wastewater treatment plant purchases are but it sure is nice to have a reasonable idea of what it is
going on here. | wish | could have gotten this information to you in advance because | don’t mean to put you
on the spot so | apologize for that but | just don’t understand. | guess | am predisposed to be a bit skeptical
about Tyco because a few years ago when we reviewed the parking garage security system | felt like we were
getting raked over the coals on that one and | voted no on that.

Mr. Codagnone

One of the things is that because they are each separate locations they need a 4-port controller, that’s the
largest piece of the pie so it’s not even just securing the doors. We've seen anywhere from $1,500 to $2,000
per door to put all of the equipment in. The controller on the back end winds up being the highest cost.

Alderman Siegel
$1,221.79.

Mr. Codagnone

Yes, but to put it in and install it and patch it into the system back here, some of those configuration costs,
albeit they are not very broken out here, we have seen other quotes for $2,000 per door. The exact physical
doors, | haven’t seen them so when we talk about the wiring of the IP phones; | haven’t seen where the wires
have to run. In some locations they may need to rent a scissors jack to get up high and they also need a
couple of people because of OSHA standards. Some of the components when we look at custom computer
too is that we are doing the phone integration project right now although the fire station is not ready yet. We
are ready to go live with the North and South High Schools and the police department soon after that. Putting
these phones in, they have to be integrated into those systems and that’s a little bit different, we are kind of
doing things premature that way and the physical phones are video conferencing phones so they more
expensive than a typical IP phone.

Alderman Siegel
| looked up the exact phone and its $269.99 so yes they are more expensive than typical IP phones but they

are not $516.74 expensive. Did you ask them about some of these costs because it’s just not there? I’m
comfortable with us having to do this but not at this cost unless | can see something more detailed.

Mr. Codagnone

We can get more detail if you would like.

Alderman Cookson

| know that we are modeling this Safe Haven Program after the Manchester Fire Department and their
implementation of it. My question is when did we decide that it was necessary that we needed to have this
additional security in order to implement the Safe Haven Program in Nashua?

Assistant Chief Rhodes

Chief Galipeau and | visited Manchester on a couple of occasions. Our stations have zero security compared
to the fire stations in Manchester. The vast majority of the fire stations in Manchester have some form of a

Finance Committee Page 3
January 4, 2017

vestibule where one door is on the inside and one is on the outside but their buildings are secure. All of their
individuals have KeyFobs that an individual can get into the apparatus floor but cannot go anywhere else in
their buildings. From day one that was one of my concerns for our civilian staff and that’s the primary reason
why when we met with the Mayor | said we will do what we can do to help but we have civilian staff that were
not hired to do this job and they are not trained to handle this type of situation and | don’t think it’s fair to put
them in that predicament. Low and behold we have had six incidents at headquarters that have become very
disruptive for the staff. Not everyone follows directions and goes to the sign out front and they walk right in,
unabated into fire headquarters. It’s not a good situation. | had conversations with each one of our civilian
staff and explained to them that we care and we don’t want you to be exposed to this and that our SOP deals
directly and speaks directly to them as to their level of engagement or non-engagement that we expect from
them but unfortunately at this point we’ve had six incidents at headquarters and yesterday we had one at the
Fire Marshall’s office. We have sensitive personnel files and other sensitive city property and probably more
so at Lake Street because they do a lot of counter interactions with contractors and people in the business
community so we are trying to not cloud that experience. The staff is understanding but is very hopeful that it
is coming and that is how we sold it to them. There are many occasions where the chief or | may be at a
meeting and our two admins at headquarters are the only ones on that side of the building and it’s the same
thing at Lake Street. Hind sight being 20/20 we probably should have built these buildings a little different
because they can’t physically see someone until they walk into their space.

Alderman Cookson

Thank you for that explanation. Could you remind us, is the Safe Haven Program in Nashua, can they go to
any fire station? Is it just these two that we mentioned this evening that it’s not visible to your staff when
someone enters So it’s out of concern for their safety?

Assistant Chief Rhodes

It’s out of concern for their safety and because those are the only two locations where we have civilian staff as
well as the confidential documents that exist in each of those buildings.

Alderman Cookson

Mayor, when you introduced this program | thought that there was a statement that may have been made
during one of your opening comments at a Board of Aldermen meeting and | think it was in either November or
December and we had talked about the implementation of it and there was not going to be any additional cost
to run this program and then we came out and put aside $20,000 for AMR and Keystone to handle the
transportation costs and now we’ve got $44,000 worth of equipment to our fire houses. There is a cost to this
and whether it was known from day one but we have certainly modeled it after Manchester and | would have
assumed that because we modeled it after Manchester that we would be able to foresee some of these
expenses so | am having a really hard time swallowing the fact that from no cost it is now probably close to
$60,000 or $70,000. Is it a worthwhile program? Absolutely but | sort of feel like our hands are tied behind
our backs at this point because if we had known this up front we could have planned for it and done what we
needed to and now instead of a ready, aim, fire type of scenario we’ve already fired the gun and now we have
to go back and retrofit everything to make it the way it should have been.

Mayor Donchess

| think what happened is that we had been looking at the Manchester program for quite some time but we
didn’t have all of the tools that we needed to implement it, specifically the ability to have someone respond to
the fire station and then take the person to a place where the fire staff wouldn't have to be dealing with them
for more than 10 or 15 minutes and where they could be taking care of and directed to appropriate treatment.
Then in September and October we had seven fatalities in each of those months so | went up to Manchester
and met with Stephanie Bergeron of Serenity Place and | said we don’t have the ability at the moment to
respond immediately to the fire stations. If we do the program in Nashua can you come and pick the people

Finance Committee Page 4
January 4, 2017

up and she said it would be difficult but if there was a need maybe. There was obviously going to be a cost
involved. Then | spoke with Peter Kelleher of Harbor Homes and | said is there any reason why we shouldn’t
do that and he said there is a reason and it’s because we at Harbor Homes think given some grants that we
have received and we are now getting 11 medical respite beds and we have Maple Street so we think we can
meet that need. | think everyone that was involved was in a bit of a hurry because it seemed like the situation
was escalating and we had more people than ever before dying of overdoses plus the fire department was
doing so many Narcan administrations. We decided that even though we didn’t have the security features in
place that it was worth going ahead and coming back for the security features after we got the program off of
the ground. | think that what | said was that | thought that the...| was really referring to the operational costs,
that they would be limited and the estimate | had been given was around $20,000 for transportation for the
remainder of the year. That estimate is probably going to be low because we are getting many more reports
than...we’ve had sixteen people in four days show up in the first days of 2017 so Harbor Homes is working
with the situation to try to determine what their transportation costs are and they are stretched to the limit in
terms of the number of people that are showing up and they are doing such a good job that at least there is
some discussion of the fact that they are placing people so quickly that now the word is out that maybe the
best place to go is Nashua because Harbor Homes is doing such a good job. | think | mentioned the $20,000
and that was an estimate. | did not mention this because | was thinking of operational costs as opposed to a
one-time expense and because this seemed to be something we should have done anyway. | probably
should have mentioned it but as you pointed out, | didn’t so | apologize for that but | think it is a one-time
expense. We didn’t really even have a cost figure at that time but we were thinking it would cost a little bit
less.

Alderman Cookson

Thank you, Mr. Mayor, | appreciate that response. Your last comment leads to the question if the Safe
Havens Program is as successful as we want it to be and we address the epidemic and it’s no longer an
epidemic, would this need right now for the security and the keys and the doors and the phones and the video
to the fire alarm station, would that still be something that you would pursue if the Safe Haven Program is
successful and is ultimately not needed.

Assistant Chief Rhodes

Absolutely, the world we live in, this isn’t the Nashua that | came to in 1987. We have a lot of confidential
information and this is critical city infrastructure. This has been on my plate since | became the assistant
chief.

Alderman O’Brien

We are talking about a responsibility to our employees. We are not asking for all six stations for this special
security, we are only asking for two; fire alarm headquarters and the Fire Marshall’s office. | wonder if court
documents of arsonists and other types of juvenile offenses that are affected that the fire department does
handle, confidential information is being stored at the Lake Street station, well, it is and it needs a special type
of security. Assistant Chief Rhodes, do we already have a secure facility? How do | get into fire alarm?

Assistant Chief Rhodes
Our fire alarm facility at 38 Lake Street is a secure facility that has an intercom system and automatic
electronic locks. There are two levels of security before someone could get into the actual dispatch center.

There is also video surveillance there.

Alderman O’Brien

Is this NFPA compliant issue that that facility has to be that secure?