COMCAST COMCAST BUSINESS SERVICE ORDER
BUSINESS
Company Name: City Of Nashua Hunt Memorial Bldg Order # 27748071
1 Charges identified in the Service Order Agreement are exclusive of maintenance and repair charges, and applicable federal,
state, and local taxes, fees, surcharges and recoupments (however designated).
@ Non-Recurring Charges in the Service Order Agreement reflect activation and installation fees for this order. This excludes any
custom installation fees.
General Special Instructions
AGREEMENT
1. This Comcast Business Service Order Agreement sets forth the terms and conditions under which Comcast Cable Communications
Management, LLC and its operating affiliates ("Comcast") will provide the Services to Customer. This Comcast Business Service Order
Agreement consists of this document ("SOA"), the standard Comcast Business Terms and Conditions ("Terms and Conditions"), and any
jointly executed amendments ("Amendments") entered under the Agreement. In the event of inconsistency among these documents,
precedence will be as follows: (1) Amendments, (2) Terms and Conditions, and (3) this SOA. This Agreement shall commence and become a
legally binding agreement upon Customer's execution of the SOA. The Agreement shall terminate as set forth in the Terms and Conditions
(http://ousiness.comcast.com/terms-conditions/index.aspx). All capitalized terms not defined in this SOA shall reflect the definitions given to
them in the Terms and Conditions. Use of the Services is also subject to the then current High-Speed Internet for Business Acceptable Use
Policy located at http://ousiness.comcast.com/terms-conditions/index.aspx (or any successor URL), and the then current High-Speed Internet
for Business Privacy Policy located at http://ousiness.comcast.com/terms-conditions/index.aspx (or any successor URL}, both of which
Comcast may update from time to time.
2. Each Comcast Business Service ("Service") carries a 30 day money back guarantee. If within the first thirty days following Service
activation Customer is not completely satisfied, Customer may cancel Service and Comcast will issue a refund for Service charges actually
paid by Customer, custom installation, voice usage charges, and optional service fees excluded. In order to be eligible for the refund,
Customer must cancel Service within thirty days of activation and return any Comcast-provided equipment in good working order. In no event
shall the refund exceed $500.00. If you use the service in the first 30 days, you will be refunded your subscription fees, but charged the
applicable one-time fee.
3. Customer must provide thirty (30) days’ prior notice to Comcast in order to terminate a Service Order or the Agreement. Any termination of
a Service Order or the Agreement may be subject to early termination fees in accordance with the Business Services Customer Terms and
Conditions.
4. To complete a Voice order, Customer must execute a Comcast Letter or Authorization ("LOA") and submit it to Comcast, or Comcast's third
party order entry integrator, as directed by Comcast.
5. New telephone numbers are subject to change prior to the install. Customers should not print their new number on stationery or cards until
after the install is complete.
6. Modifications: All modifications to the Agreement, if any, must be captured in a written Amendment, executed by an authorized Comcast
Senior Vice President and the Customer. All other attempts to modify the Agreement shall be void and non-binding on Comcast. Customer by
signing below, agrees and accepts the Terms and Conditions of this Agreement.
7. IF CUSTOMER IS SUBSCRIBING TO COMCAST'S BUSINESS DIGITAL VOICE SERVICE, CUSTOMER, BY SIGNING BELOW,
ACKNOWLEDGES RECEIPT AND UNDERSTANDING OF THE FOLLOWING 911 NOTICE:
911 Notice
911 Email Notification- If 911 is dialed using the Voice Service, Comcast will send a notification to the Customer designated email
address, unless the Customer has opted out of receiving such notifications. Each notification will include the telephone number from
which 911 was dialed, location information, and the time the call was placed. After installation of the Voice Service, Customer may
change the designated email address and/or decision to receive notifications by calling Comcast at 1-888-824-8104.
Your Comcast voice service (“Voice Service”) may have the following 911 limitations:
* For 911 calls to be properly directed to emergency services using the Voice Service, Customer must provide the correct address
information (“Registered Service Location”) for each telephone number used by Customer. The Registered Service Location may also
include information such as floor and office number.
* If the Voice Service or any Voice Service device is moved to a different location without Customer providing an updated Registered Service
Location, 911 calls may be directed to the wrong emergency authority, may transmit the wrong address, and/or the Voice Service (including
911) may fail altogether. Customer’s use of a telephone number not associated with its geographic location, or a failure to allot sufficient time
for a Registered Service Location change to be processed, may increase these risks.
* If a Registered Service Location is deemed to be in an area that is not supported for 911 calls, Customer 911 calls will be sent to an
emergency call center where a trained agent will ask for the caller's name, telephone number, and location, and then will contact the local
emergency authority.
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