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UPGRADES

ALPINE will distribute any upgrades of the SOFTWARE to the CUSTOMER for the life of this agreement. Upgrades
include product enhancements and modifications. Upgrades do not include new modules developed by ALPINE.
Programs fixes to the SOFTWARE will be available through Internet download to CUSTOMER within two to four weeks
after they are discovered. Upgrades will be distributed upon CUSTCMER request as heeded and at least bi-annually.

TERMS

This SERVICE AGREEMENT is self renewing and ALPINE will submit a yearly invoice along with any changes to the
agreement. The CUSTOMER may elect to cancel the SERVICE AGREEMENT at anytime by notifying ALPINE with 30
(thirty) days notice. ALPINE must adhere to the following terms and conditions:

Critical Issue Support: Alpine will respond to phone calls within 1 hour from when customer notified Alpine of system
problem. Alpine will remotely connect and have the problem resolved within 4 hours of notification. If the remote
connection is not available 24 hours, seven days a week, this is not applicable. If remote connection is not available, then
other arrangements will have to be made.

Serious Issue Support: Alpine will respond to phone calls within 2 hours from when customer notified Alpine of system
problem. Alpine will remotely connect and resolve issue within 24 hours including the business day Alpine was notified of
the problem. If the remote connection is not available 24 hours, seven days a week, this is not applicable. If remote
connection is not available, then other arrangements will have to be made.

Standard issue Support: Standard support is available Monday through Friday, 8am-5:30pm. Most standard issues can be
resolved at the time of the call unless a Developer needs to get involved to look at it more in depth. Alpine will remotely
connect to resolve the problem. If remote connection is not available, then other arrangements will have to be made.

Note: Alpine has staff scheduled to cover support after hours, weekends and holidays. We are constantly monitoring any
support calls that come in and responding as needed.

TERMINATION

ALPINE may suspend performance and may terminate this service agreement granted if the CUSTOMER fails to make
payment of the service fee when due or if the CUSTOMER breaches its other abligations hereunder. The CUSTOMER
may terminate this service agreement if ALPINE breaches its obligations hereunder. Termination of this service
agreement will not relieve the CUSTOMER from complying with the restrictions contained herein.

Alpine Software Corporation Inc. Nashua Fire Rescue
By By
Richard J Schenkel Jr
Printed Name Printed Name
its President its
Date Date

Service 2 of 2

iy THE CITY OF NASHUA The Gate Cigy"

Financial Services

Purchasing Department

May 10, 2018
Memo #18-136

TO: MAYOR DONCHESS
FINANCE COMMITTEE

SUBJECT: FIBER OPTIC CABLE TEST TOOL (VALUE: $20,933)
DEPARTMENT: 122 INFORMATION TECHNOLOGY; FUND: NGIN BOND FUND

Please see the attached communication from Bruce Codagnone, CIO/IT Division Director, dated April 19, 2018 for

information related to this purchase.

Pursuant to § 5-78 Major purchases (greater than $10,000) A. All supplies and contractual services, except as
otherwise provided herein, when the estimated cost thereof shall exceed $10,000 shall be purchased by formal,
written contract from the lowest responsible bidder, after due notice inviting bids.

The CIO/IT Division Director and the Purchasing Department recommends the award of this contract in the amount
of $151,106 to Alpine Software Corporation of Pittsford, NY.

Respectfully,

Lf f->
Dan Kooken
Purchasing Manager

Cc: B.Codagnone J. Graziano

lpe9 Main Street e Nashua, New Hampshire 03061 ¢ Phone (603) 589-3330 Fax (603) 589-3233

©) THE CITY OF NASHUA "The Gate City’

Information Technology Division

April 19, 2018
TO: MAYOR Donchess

FINANCE COMMITTEE
SUBJECT: Fiber Optical Cable Testing Tool
During the past several years, the IT Department has been hiring contractors to diagnose issues with the City’s fiber optic
network infrastructure. The City owns roughly 45 miles of Fiber Optic cable that connects the City buildings and traffic
cabinets. Additionally, there are countless miles of fiber optic cable internal to the buildings and garages. Each time an issue
arises or failure occurs, we are forced to bring in a contractor who has the correct equipment to diagnose and locate the
problem. Acquiring our own testing equipment, thus eliminating the extra cost of outside contractors, is both cost-effective

and time-saving. This is a budgeted purchase item.

We have obtained three quotes and wish to purchase this hardware from TEquipment for the amount of $20,933.40

Quotes:
TEquipment $20,933.40
Graybar $21,085.45
SHI $21,107.10

Respectfully,

Bruce Codagnone
CIO/IT Division Director

Ce: J. Griffin

D. Kooken

229 Main Street » Nashua, New Hampshire 03060 « Phone (603) 589-3300 « Fax (603) 594-3434

PEOPLE YOU TRUST

Tk oy usa 4-877-571-7901 Quote #1660627
Eq u i Equipmer nt Date: 4/25/2018
An Intanvorict Hictiway, LLC <M NET
Hello Ann,
Updated quote below,
Spring weather is coming soon hopefully.
ITEM PRICE QTY TOTAL
Fluke Networks OFP2-100-QI/GLD
OPTIFIBER PRO QUAD OTDR V2 WIANSPECTION, WIFI and 1YR | $24+-4+4486.
os 1 $20,000.50
goss GOLD SUPPORT $20,000.50 ,
Notes: lead time 1 week
Fluke Networks SMC-9-SCSC 2:340.00 |
SINGLEMODE LAUNCH CABLE 9UM SC/SC $2927 8 1 $292.78
2 Notes: Lead time : 1 week .
Fluke Networks SMC-9-SCSCAPC
SINGLEMODE LAUNCH CABLE 9UM SC/SCAPC $ 2927 3 | 1 $292.78
Notes: Lead time : 1 week , |
fo _ i
= i
Fluke Networks SRC-9-SCSC-0.3M _— | |
SM 9UM TRC 0.3M FOR OTDR PORT (SC/SC) 523. 50 1 $23.50
\ f Notes: Lead time . 1 week ‘
oe Fluke Networks SRC-9-LCLC-0.3M $25.00
SM 9UM TRC 0.3M FOR OTDR PORT (LC/LC) $23 50 1 $23.50
} Notes: Lead time : 1 week ‘
Cd no +|
Fluke Networks NFC-KIT-CASE |
@ | FIBER OPTIC CLEANING KIT: $298.03 4 $170.83
/ | CASE,CUBE,PEN,1.25+2.5SWABS, 10CARDS $170.83 .

Notes: In Stock! i

Fluke Networks ADP-DUPLEXLC .
y LC-LC DUPLEX ADAPTER : 6 5 5 1 |$1692 |
Notes: Lead time : 1 week ‘

. |
4 Fluke N rks ADP-DUPLEXS .
‘@ SC-SC DUPLEX ADAPTER $16.92 1 $16.92
wy Notes: Lead time : 1 week ,

Fluke Networks VERSIV-SM-CASE
ow VERSIV SMALL CARRY CASE $405.00 1 | $95.67

$95.67
Notes: Lead time : 1 week

Terms Net 30 or Credit Card / PayPal Sub Total $20,933.40
Net Terms If you do not already have terms with us click

here to learn more: https:/Avww.tequipment.net/credit-
lication/
appleation’ Total: $20,933.40

Shipping (Ground) FREE

Fax / Email Purchase Orders

Place Order Online

‘To place your order on a purchase order, please email or fax your PO to either orders@tequipment.NET or
732-222-7088, whichever is more convenient.

Thank you for choosing www. Tequipment.NET

Chris Sullivan

BILL TO SHIP TO Saies Manager

City of Nashua City of Nashua Phone: 1-877-571-7901 x517
Bruce Codagnone Ann Surwell Fax: 732-222-7088
surwella@nashuanh.gov SurwellA@nashuanh.gov Sales Team @tequipment.net
229 Main Street 229 Main Street Quote Valid for 30 Days Subject to Terms and
NASHUA, NH 03060 Nashua, NH 03060 Availability

United States United States

(603) 589-3300 6035893300

Interworld Highway, LLC - TEquipment.NET
Toll-free: 1-877-571-7901 | Local: 732-222-7077
205 Westwood Avenue Long Branch, NJ 07740 - TAX ID: 20-2111443 - Cage Code: 3GLB3 (Small Business} - DUNS: 129870007
These commodities, technology or software cannot be exported from the United States in violation of any U.S. export administration regulations. Diversion from

U.S. law is prohibited. Terms and Conditions

THE CITY OF NASHUA acne

Financial Services

Purchasing Department

LL TT I SS RT a A 2 A STP RNS POL EP

May 10, 2018
Memo #18-144

TO: MAYOR DONCHESS
FINANCE COMMITTEE

SUBJECT: LAWSON CONSULTING SERVICES FROM SURETY SYSTEMS (VALUE: $15,000)
DEPARTMENT: 111 HUMAN RESOURCES; FUND: GENERAL

Please see the attached communication from Peter Donovan, Payroll Manager, dated April 30, 2018 for
information related to this purchase.

Pursuant to NRO § 5-83 Professional Services (A) In the purchase of accounting, architectural, auditing,
engineering, legal, medical and ambulance services and purchases of independent professional
consultant services for personnel, data processing, actuarial, planning, management and other
comparable purchases competitive bidding shall not be required.

The Payroll Manager, Human Resources Director and the Purchasing Department recommend the
approval of this purchase in the amount of $15,000 to Surety Systems of Raleigh, NC.

Respectfully,
Li
Dan Kooken

Purchasing Manager

Ce: P Donovan L Budreau

229 Main Street « Nashua, New Hampshire 03061 © Phone (603) 589-3330 e Fax (603) 589-3233

City of Nashua
Human Resources Department

229 Main Street - Nashua, NH 03060 (603) 589-3230
Fax (603) 589-3244

Memorandum
April 30, 2018

To: City of Nashua Finance Committee
From: Peter Donovan

Re: Consultant Funding for Lawson technical support from Surety System

We are requesting funding in the amount of $15,000.00 for Lawson technical support for Payroll
personnel. This is not continuous support but occurs on an as required basis. The support would
involve resolving issues that may be encountered while processing payroll which could
jeopardize the completion of payroll on a scheduled payday. Also, the support involves tailoring
the current Lawson system for both the City and School District as Union Contracts may provide
provisions which require altering the existing system to conform to the new requirements.

The funds associated with this request have been approved in the FY18 budget of HR/Payroll.

Sincerely,

J

Peter Donovan
Payroll Manager
City of Nashua

Payrollia@NashuaNH.gov

SURETY SYSTEMS
Addendum to Staffing Services

CLIENT: City of Nashua
CONTRACTOR NAME: Tracy Stites
CLIENT ADDRESS: 229 Main Street, Nashua, NH 03060
START DATE: January 8,2018
HOURLY BILLING RATE: $169/hour plus expenses
CONTRACTOR SKILLSET: Lawson HR/Payroll Consultant

PROJECT DETAILS:

Consultant will be responsible for providing Lawson HR/Payroll support related to end of year processing. Additionally,
consultant will work with payroll manager and any applicable members of the team to provide support related to absence

plans, employee self service and benefits.

FOR SURETY SYSTEMS, INC. FOR CLIENT
Name: Margaret Connolly Name: /2 fer J) danny er
; SP

DocuSigned by:
Signature: [aryaret Con Signature: / Cy ory Fs,
1DBA24A968D 1489...

Date: —«sV2/2018 Date: YALE a

=) THE CITY OF NASHUA “The Gate City’

Prnanctal Services

Purchasing Department

a re ee ——- vars Pe RE a ee

May 10, 2018
Memo #18-145

TO: MAYOR DONCHESS
FINANCE COMMITTEE

SUBJECT: LAWSON AND KRONOS CONSULTING SERVICES (VALUE: $26,847)
DEPARTMENT: 111 HUMAN RESOURCES; FUND: GENERAL

Please see the attached communication from Peter Donovan, Payroll Manager, dated April 17, 2018 for
information related to this purchase.

Pursuant to NRO § 5-83 Professional Services (A) In the purchase of accounting, architectural, auditing,
engineering, legal, medical and ambulance services and purchases of independent professional
consultant services for personnel, data processing, actuarial, planning, management and other
comparable purchases competitive bidding shall not be required.

The Payroll Manager, Human Resources Director and the Purchasing Department recommend the
approval of this purchase in the amount of $26,847 to Accountemps Salaried Professional Service of

Nashua, NH.

Respectfully,

Dan Kooken
Purchasing Manager

Cc: P Donovan L Budreau

229 Main Street « Nashua, New Hampshire 03061 © Phone (603) 589-3330 e Fax (603) 589-3233

City of Nashua
Human Resources Department

229 Main Street - Nashua, NH 03060 (603) 589-3230
Fax (603) 589-3244

Memorandum
April 17, 2018

To: City of Nashua Finance Committee
From: Peter Donovan

Re: Funding for Lawson and Kronos Consulting Services

We are requesting funding in the amount of $26,846.50 for Lawson and Kronos operational
support for Payroll personnel. This is not continuous support but occurs on an as required basis.
The support would involve resolving issues that may be encountered while processing payroll.
Also, the support involves documenting certain payroll and Kronos processes which can then be
provided to departmental personal to assist them in submitting their timecards and payroll
documents correctly.

The funds associated with this request have been approved in the FY18 budget of HR/Payroll.

Sincerely,

Payroll Manager

City of Nashua
Payroll(@NashuaNH.gov