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Graham, Donna

To: Laurie Ortolano
Subject: RE: Letter and documents for the BoA packet

From: Laurie Ortolano

Sent: Thursday, February 17, 2022 8:37 AM

To: Graham, Donna <GrahamD@nashuanh.gov>
Subject: Letter and documents for the BoA packet

CAUTION: This email came from outside of the organization. Do not click links/open attachments if source is
unknown.

Donna,

Please provide the BoA with the attached police report on the Criminal Investigation into the Laurie Ortolano
issue of impostering a City employee.

Also, below is the email I sent to Mr Vincnet and copied the DRA, the Mayor and Ms. Kleiner on Friday,
February 4, 2022. While I did not call our Mr. Feoli by name, you can clearly see ] had direct information on
the project that only the company could provide. I believe that this email is what promoted Ms. Kleiner to
contact Mr. Feoli.

Laurie Ortolano
to Richard, Mayor, Kimberly, James,

Mr. Vincent,

Under the DRA certification requirement regarding assessing questions, please provide
answers to these important questions on public records.

I have some questions for you regarding the property record card scanning project. I
have recently learned that when Inception Technologies completes a scanning job, they
upload the files into the cloud and that Ms. Kleiner has access to these files

through Docuware.

[1] Do you have access to these property record files and who else has access to these
files?

[2] Can you tell me why the public has not been allowed to access these cloud based
files through a computer terminal in City Hall.

[3] Also, can you tell me why Inception Technologies is not told to return the box data
immediately when they complete the scanning project?
1

As it stands now, Inception, last week, sent in another 28 boxes of scanned records
uploaded into the cloud and available on docuware, but the actual boxes of records are
sitting in Massachusetts unavailable to the public. This is absurd. In two years, no one
from assessing has told the public that these records have been uploaded. I have always
been of the belief that only the paper copies existed and I had to wait for boxes that
were shipped out to be returned. NO ONE is telling the company that the boxes need to
be returned immediately. The boxes are just sitting down there as if no one needs the
records and the public is being denied access.

Additionally, Inception is out of money or almost out of money to complete the job. A
quote was sent from Inception to Ms. Kleiner (I have filed a RTK request for this
information) to complete the job. But I learned that the City shipped out 86 or so boxes
of PRF to the Company. Last week, they completed 28 and sent the uploaded files to the
city. Now the money has dried up.

[4] Why would we give the company all of our public data when they don't have the
money to complete the job? This is absurd. No one is looking out for the taxpayer or
property owner.

Please ask the company to ship back the records until money is allocated to complete
the project so public records are available to the public. This is absurd.

Please place on the agenda at the next BoA meeting, an update on this project.

Sincerely,
Laurie Ortolano

You will have to attach this email with my name and address.

Thank you,
Laurie Ortolano
41 Berkeley Street, Nashua, NH

NASHUA POLICE DEPARTMENT

eo

Chief of Police Michael Carignan
Main Phone: (603) 594-3500
Website: www.nashuapd.com

28 Officer James Roche Drive
Mailing Address: PO Box 785
Nashua, NH 03061-0785

February 41, 2022
To: Laurie Ortolano

41 Berkeley St.

Nashua, NH 03064

Via email only to laurigortolano@gmail.com
RE: RTK request received February 10, 2022
Mrs. Ortolano,

The Nashua Police Department is in receipt of your request (by email) dated February 10, 2022,
under NH RSA 91-A, the “Right-to-Know” law.

Your request stated in part:

[1] A complete copy of the investigative file of any Nashua Police Department activity
concerning Laurie Ortolano impersonating a city employee when speaking with a city
vendor. Ms. Kleiner announced in a February 8, 2022 public Board of Alderman meeting
that this matter was referred to the Nashua Police Department for investigation.

Please include all body cam, phone logs, reports and audio video files of interviews
conducted for this investigation.

The Nashua Police Department understands your request to pertain to you recently speaking
with Inception Technologies, INC. In response, the case number related to the incident is 22-
7435-OF. Please find attached call log 22-7435, incident report 22-7435-OF to include emails
and audio recording of your message to Inception Technologies, Inc. There are no responsive
documents for Body Cam recordings, phone logs or audio video files of interviews that were
conducted. Pursuant to NH RSA 91-A:5. IV, redactions to the incident report involve personal
contact and identifying information.

In the event that you have any questions, please email me at lavoied@nashuapd.com.

Sincerely,

Kard P roe

David P. Lavoie
Records Manager

CC: Deputy Chief Kevin Rourke
Nicole Clay, Right to Know Coordinator

CALEA Nationally Accredited Law Enforcement Agency

For Date: 62/09/2022

Call Number Time

22-7435 1345
Call Taker:
Primary Id:

Location/Address:

Nashua Police Department
Call Number Printed: 02/10/2022

- Wednesday
Call Reason Action
REPORT MADZ

Other - POLICE INFORMATION
GOOROB - GOODWIN JR, ROBERT
GOOROB - GOODWIN JR, ROBERT
(NAS 764] CITY HALL - 229 MAIN ST

Refer To Incident: 22-7435-0F

Priority

Page: 1

Duplicate

3

Billto: City of Nashua
229 Main Street
Nashua, NH 03060
USA
Attn: June Lehman

Invoice

APR 25 2022

Invoice Date
P-440977-USOAB 04/22/2022

Due Date
05/31/2022

Invoice

Deliver To:

City of Nashua
229 Main Street
Nashua, NH 03060
USA

Attn: Server Location

Customer No. Tax Reg. No.
73517-L

Customer PO No.

Currency
USD

Users

Maintenance Renewal

Description Location Type QTY Start Date End Date
MF Visual COBOL for Windows Compiler Nashua TEST 1 1 07/01/2022 06/30/2023
MF COBOL Server Application Runtime - Windows Nashua TEST 1 10 07/01/2022 06/30/2023
Requisition Center Nashua PROD 1 125 07/01/2022 06/30/2023
Smart Office Nashua PROD 1 2 07/01/2022 06/30/2023
Teacher Contract Admin Nashua PROD 1 1500 07/01/2022 06/30/2023
Strategic Sourcing Nashua PROD 1 10 07/01/2022 06/30/2023
Lawson Business Intelligence- (CPU Core Based) S3 Nashua PROD 1 8 07/01/2022 06/30/2023
Infor Lawson Project Accounting Nashua PROD 1 25 07/01/2022 06/30/2023
Human Resources Package Nashua PROD 1 3500 07/01/2022 06/30/2023
Contract Management Nashua PROD A 10 07/01/2022 06/30/2023
Lawson System Foundation Nashua PROD 1 8 07/01/2022 06/30/2023
Smart Office Nashua PROD 1 1 07/01/2022 06/30/2023
Infor Lawson Financial Procurement Package Nashua PROD 1 95 07/01/2022 06/30/2023
Design Studio Nashua PROD 1 5 07/01/2022 06/30/2023
No. American Payroll Package Nashua PROD 1 3500 07/01/2022 06/30/2023

Page No. 1 of 2

| i “Nashua Police Department Page: 1
i 1 Incident Report 02/10/2022
ae
| 4
ery Incident #: 22-7435-0F

Call #: 22-7435

‘Date/Time Reported: 02/09/2022 1345
Report Date/Time: 02/09/2022 1346
Occurred Between: 01/01/2022 1200-02/09/2022 1200
Status: No Crime Involved

Reporting Officer: SERGEANT ROBERT GOODWIN JR
Approving Officer: LIEUTENANT SCOTT HUDON

Signature:

Signature:

ENS

LOCATION TYPE: Government/Public Building gone: Sector 4
CITY HALL

229 MAIN ST

NASHUA NH 030606

1 Police Information

PHONE

PERSOU(S)

1 §=©KLEINER, KIMBERLY OTHER 53

DOB:

EMPLOYER:

2 ORTOLANO, LAURIE A OTHER 59 NOT AVAIL
DOB:

EMPLOYER:

3 FEOLI, RAYMOND WITNESS hi] NOT AVAIL

DOB: NOT AVAIL

EMPLOYER:

Attachments for 22-7435-0F

Deacription Type

VOICE MESSAGE WAV
Attachment#: A1l3A3966E55140C2A1B58825A0940B9D

PDF

‘EMAILS
Attachment#: D376025C1701471FA37CA1370B3FE385

ai Portions of this report have been redacted **

Nashua Police Department “Page: 1
2022-02-09 O900HRS INITIAL REPORT
Ref: 22-7435-0F

On Wednesday February 9, 2022 at approximately 9:00am I was made aware of this incident by Detective
Captain Allard. I was told that it was being alleged that Laurie Ortolano had contacted a document scanning
company being used by the City of Nashua and she portrayed herself to be an employee of the City of Nashua. I
hwas provided two emails, one including a voice message and one including an email, between Raymond Feoli and
Kim Kleiner. Both of the emails and the voice message were attached to the case. ] reviewed the email and made
myself familiar with the information. It should be noted that Laurie Ortolano is a citizen of Nashua, Kim Kleiner is
the Director of Administrative Services for the City of Nashua and Raymond Feoli is the President of Inception
‘Technologies, the document scanning company being used by the City of Nashua.

1 called Feoli at 603-703-0223 and asked if he was free to talk in person about this incident and he agreed.
Detective Sgt. Nicole Hannigan and I then responded to Inception Technologies, 77 Sundial Ave 403 W,

anchester, NH, and spoke with Feoli in person. I showed Feoli a copy of the email from him to the Board of
(Alderman and he confirmed that was from him. I specifically asked Feoli if at any point Ortolano purported to be
an employee of the City of Nashua or anything similar and he stated no. Feoli advised that because Ortolano had
so much information on this subject he assumed she was an employee but she never stated that she was. I asked
Feoli if Ortolano was asking about any type of private or secure information and he stated no. Feoli explained
lOrtolano was asking about the progress of the job and when it would be ready. Feoli advised that he received
another email from Ortolano late last evening which was originally sent earlier in the morning but he did not
receive the first one. Feoli sent me the email and also printed me out a copy which was attached to the case. This
ended my contact with Feoli.

After speaking with Feoli, no crimes have been committed and this report is being completed for informational
purposes.

Nothing further.

Sgt. Robert Goodwin

Goodwin, Robert

GR

From: Allard, Craig

Sent: Wednesday, February 9, 2022 9:26 AM

To; Goodwin, Robert

Subject: FW: Voice message from ORTOLANO LAURIE (6039302853) to 6037030233
Attachments: message.wav

Captain Craig Allard

Nashua Police Department

Detective Bureau Commander

Phone: 603-594-3550

allards@inashyapd.com

From: Rourke, Kevin <RourkeK@nashuapd.com>

Sent: Monday, February 7, 2022 3:51 PM

To: Testaverde, James <Testaverde) @nashuapd.com>; Fay, Joseph <Fay)/@nashuapd.com>; Allard, Craig
<AllardC@nashuapd.com>

Subject: FW: Voice message from ORTOLANO LAURIE (6039302853) to 6037030233

From: Kleiner, Kimberly <kieinerk @nashuanh.gov>

Sent: Monday, February 7, 2022 3:34 PM

To: Rourke, Kevin <RourkeK@nash com>

Subject: Fwd: Volce message from ORTOLANO LAURIE (6039302853) to 6037030233

*#**CAUTION**** this e-mail was received from outside of our organization, Do not click links or open attachments if the
source is unknown to you. (npd305}

Kim Kleiner

Director of Administrative Services
Administrative Services Division
Kleinerk@nashuanh.gov
603-589-3025

Begin forwarded message:

From: Raymond Feoli <rfeoli@inceptiontech,com>

Date: February 4, 2022 at 9:53:26 PM EST

To: "Kleiner, Kimberly” <kleinerk@nashuanh.gov>

Subject: Fwd: Voice message from ORTOLANO LAURIE (6039302853) to 6037030233

i

CAUTION: This email came from outside of the organization. Do not click links/open
attachments if source is unknown.

Kim

this is the voicemail i got from her today.

Ray

Sent from my iPhone

Begin forwarded message:
From: “tel: 6039302853" <non-mail-
Date: February 4, 2022 at 11:49:28 AM EST
To: Service <6037030233@vweb.bayring.com>
Subject: Fwd: Voice message from ORTOLANO LAURIE (6039302853) to
6037030233
The attached message was recently left in your voicemail account for
6037030233. We are sending you this email because you have asked for your
messages to be forwarded to this address.

Olsciaimer

The Information contained In this communication from the sender is confidential. It Is intended solely for use by the recipient and
others authorized to receive It. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or
taking ection In relation of the contents of this Information Is strictly prohibited and may be untawful,

This email has been scanned for viruses and maiware, and may have been automatically archived by Mimecast, a teader in emeil
security and cyber resilience. Mimecast integrates email defenses with brand protection, security awareness training, web security,
complianca and other essential capabilities. Mimecast helps protect large and small organizations from malictous activity, human
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Goodwin, Robert

From: Allard, Craig

Sent: Wednesday, February 9, 2022 9:27 AM
To: Goodwin, Robert

Subject: FW: Laura Ortolano

Captain Craig Allard

Nashua Police Department

Detective Bureau Commander

Phone: 603-894-3550

allarde@inashvapd com

Fram: Rourke, Kevin <RourkeK@nashuapd.com>

Sent: Monday, February 7, 2022 3:51 PM

To: Fay, Joseph <Fay/@nashuapd.com>; Testaverde, James <TestaverdeJ@nashuapd.com>; Allard, Craig
<AllardC@nashuapd.com>

Subject: FW: Laura Ortolano

From: Kleiner, Kimberly <kleinerk@nashuanh.gov>
Sent: Monday, February 7, 2022 3:33 PM

To: Rourke, Kevin <RourkeK @nashuapd.com>
Subject: Fwd: Laura Ortolano

****C AUTION**** this e-mail was received from outside of our organization. Do not click links or open attachments if the
source is unknown {o you. (npd905)

Kim Kleiner
Olrector of Administrative Services
Administrative Services Division

Kleinerk@nashuanh.gov
603-589-3025

Begin forwarded message:

From: Raymond Feoli <rfegli@inception m>
Date: February 6, 2022 at 9:36:20 AM EST

To: "Kleiner, Kimberly" nerk@nashuanh.gov>
Subject: Laura Ortolano