c) Patriot may choose to request a copy of the client database to load in Patriot's offices in
an attempt to either recreate the process or run the application to complete a process if
time is of the essence.
d) If these steps fail to correct the problem, and Patriot determines the problem is
application based and caused by application error, Patriot will go the client site to
remedy as needed.
Patriot Praperues, in
Patriot
PROPERTIES, INC.
PATRIOT PROPERTIES, INC.
CUSTOMER SOFTWARE SUPPORT AND LICENSE AGREEMENT
a) THE CITY OF NASHUA "The Gate City’
Administrative Services Division
From: Kim Kleiner, Director
Date: July 25, 2019
Subject: Contract — Patriot Properties, Upgrade of AssessPro CAMA System
The contract with Patriot Properties provides the City of Nashua Assessing department
with an upgrade to its existing AssessPro Classic CAMA system. The current
software, installed in 2004, has not been upgraded prior to this agreement.
| have included the quote, summary of functionality and contract from Patriot
Properties.
THE CITY OF NASHUA “the Gate City"
Administrative Services
Purchasing Department
July 25, 2019
Memo #20-007
To: MAYOR DONCHESS
FINANCE COMMITTEE
SUBJECT: | PATRIOT PROPERTIES-UPGRADE OF ASSESSPRO CLASSIC TO ASSESSPRO AP5
(VALUE: $34,750)
DEPARTMENT: 132 ASSESSING; FUND: GENERAL
Please see the attached communication from Kim Kleiner, Administrative Services Director, dated July
25, 2019 for information related to this purchase.
e = See if it can be covered under insurance
Request for Maintenance Contract.
Request for Stainless Steel Products.
Request for Priortiy Items.
inspection Status
Complete ~ | Inspection
incomplete
Travel Hrs. to Site Sun. Mon. Tues. Wed. Thur. Fri. Sat.
Actual Work Hrs. - Sun. Mon. Tues. Wed. Thur. Fri. Sat.
Travel Hrs. From Site Sun. Mon. Tues. Wed. Thur. Fri. Sat.
9735 NortnCross Center Court | Suite A| Huntersville | NC | 28075 | USA
Office (704) 549-1070 | Fax (704) 949-1020 | www. huber-technoiogy.com
Equipment & Toois needed
e Large gang box
High Priority Box 2
e Customer needs to replace lower chain guide rails for lower section left and right Complete lower section both
sides
Equipment & Tools needed
Alt units
e Customer would like a PowerPoint training class on the units Class room and field training
e This is not Huber controls we have no history of anything being rest all has been cleared from the history
Field Service report
Project. A -| Region |: Service Advisor _ Service type Date -
Plant Name: City of Nashua, NH NE Jay Byrnes Inspection 7-11-19
Customer information, address, contact, e-mail
Plant Name: City of Nashua, NH NWTF
Contact: David L. Boucher (Wastewater Superintendent) Ph: 603-589-3560 Fx: 603-594-3474 E:
BoucherD@NashuaNH.gov
HUBER Technology, Inc. - Huntersville, NC meee
WASTE WATER Solutions
Quotation No: 710060386
Date: Jul 17, 2019
Page: 8 (8)
Warranty and Returns Policy & instructions
Return of Damaged / Defective Items
HUBER Technology, Inc. - Huntersville, NC HUBER
WASTE WATER Sotutians
Quotation No: 71006086
Date: Jul 17, 2019
Page: 7 (8)
owner by a Huber team member. Huber will ship the correct part(s) to the owner expeditiously. A refund will
be issued to the owner upon Huber’s receipt of the incorrect part(s).
warehouse.
The customer may return, without a restocking fee, any original Huber part(s) if said part(s) was sold
HUBER Technology, Inc. - Huntersville, NC
Quotaiicn No: 71006086
Date: Jul 17, 2019
Page: 6 (8)
Warranty and Returns Policy & instructions
