HUBER Technology, Inc. - Huntersville, NC meee
WASTE WATER Solutions
Quotation No: 710060386
Date: Jul 17, 2019
Page: 8 (8)
Warranty and Returns Policy & instructions
Return of Damaged / Defective Items
* in the event of a damaged or defective part, the return process can often be expedited by providing
a digital image of the damage or defect (along with a clear description of the problern) in an email to
the Huber Aftermarket Team (“Aftermarket Team’) at the following email address: returns@hhusa.net.
The phone and fax numbers for Aftermarket Team are: 704.990.2045; Fax: 704.896.2830.
Huber reserves the right to inspect in person even if a digital image is provided as outlined above.
» If the damage or defect cannot be verified over the phone or via email contact, the item may be
required to be returned to Huber Technology, Inc. for inspection before a determination can be
made as to the state of the product.
* The Aftermarket Team will validate the warranty claim for the defective part.
» If the Aftermarket Team determines that the part is under warranty and should be replaced, the
Aftermarket Team will provide a Return Merchandise Authorization ("RMA") number and a shipping
address to the Customer for the return of the defective part.
* The Customer shall ship the part to the specified address with the RMA number listed on the outside of
the package.
¢ When the warranty part has been repaired (or replaced) by Huber, the part will be shipped to the "ship-to"
address included in the RMA information provided by the Customer.
Return shipping cost
* ONLY in the event that an incorrect part is sold to the Customer by a Huber team member, will Huber pay for
shipping. The Customer will be provided with a prepaid return shipping label.
¢ UNDER ALL OTHER CIRCUMSTANCES, the Customer returning the part(s) is responsible for any freight costs
incurred for returning the part(s).
» UNDER NO CIRCUMSTANCE will Huber reimburse (or provide credit) for return shipping costs incurred by the
Customer.
How to Request an RMA (Return Merchandise Authorization)
Contact the Huber Technology Aftermarket Sales Team and request a Return Merchandise Authorization ("RMA") number.
° Completely fill out the RMA form.
* Include the completed RMA form in the package along with the item(s) to be returned.
* Write the RMA number conspicuously on the outside of the package to ensure proper routing upon
receipt by the Aftermarket Team.
¢ Ship the package to:
o Huber Technology, Inc.
Aftermarket Sales and Service
9735 NorthCross Center Court , Suite A
Huntersville NC 28078
Phone: 704.990.2050 Fax: 704.896.2830 Email: returns@hhusa.net
HUBER Technology, Inc.
Huber Technology, Inc. - 9735 NorthCross Center Court Suite A + Huntersville, NC 28078
Phone (704) 949-1010 « Fax (704) 949-1020 = huber@hhusa.net » www.huber-technalogy.com
A member of the HUBER Group
