Patriot Praperues, in
Patriot
PROPERTIES, INC.
PATRIOT PROPERTIES, INC.
CUSTOMER SOFTWARE SUPPORT AND LICENSE AGREEMENT
IMPORTANT: Patriot Properties, Inc.’s, software programs are licensed on the condition that
the purchaser executes this Support and License Agreement (“Support and License Agreement”
or “Agreement”) acknowledging that he has read this agreement and agrees to abide by its
terms and conditions. READ THIS SUPPORT AND LICENSE AGREEMENT CAREFULLY. If
you agree to the terms contained in this Support and License Agreement, please sign
acknowledging your agreement and return it to Patriot Properties, Inc.
THIS SUPPORT AND LICENSE AGREEMENT is made on between
Patriot Properties, Inc., a Massachusetts corporation with a place of business at 123 Pleasant
Street, Marblehead, MA 01945 (hereinafter Patriot); and CITY OF NASHUA, NH with a place of
business at 229 Main Street, Nashua, NH 03061 (Hereinafter Customer)
1. Software. Patriot shall deliver to Customer the software and implementation
services provided hereto as specified in attachment A including basic material (“Basic Licensed
Material”) and related optional materials, if relevant (“Optional Licensed Material”) Collectively
referred to as “Licensed Material.”
2. Support. Pursuant to this License and Support Agreement and in exchange for the
Support and License fee set forth on Schedule A, , Patriot will provide Support for the Basic
Licensed Material and Optional Licensed materials, if relevant, for the Term, on the conditions
set forth herein and in all attachments, including Attachment A, hereto. As used herein,
“Support” shall mean all reasonable efforts required to insure that the Basic Licensed Material
and Optional Licensed Material will operate as was previously demonstrated to Customer by
Patriot in a satisfactory manner and that the Basic Licensed Material and Optional Licensed
Material will perform all functions according to the specifications set forth in Attachment A.
Patriot agrees to provide unlimited, toll-free “800” telephone lines from (8:00 AM. to 5:00 PM)
Eastern Standard Time, Monday through Friday.
Support is provided through a specific format.
a) The support desk takes the initial call. The majority of problems are solved at this level. If
support desk passes the problem to other staff, Patriot is required to inform the client
and offer a contact name, an anticipated procedure and a time estimate.
b) If phone support does not succeed, a dial-in connection is made to view the database
and attempt to correct the problem. The Customer agrees to provide Patriot with access
to the Client’s application server through modem type connection or similar device.
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