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RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System
Professional Services Cost (one time implementation costs)
ITEM MODULE IMPLEMENTATION/CONFIGURATION QTY UNIT PRICE LINE TOTAL
1.
All modules as described in the RFP $85,000.00 $85,000.00
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RFP061 1-033116 —Licensing, Permitting, Code Enforcement and Land Management System
o Advanced Fire Suppression Systems
e Network Specifications
© Dedicated providers for our customers
High-performance bandwidth
9 network providers for multiple redundancies
219 CDN edge locations
Fiber carriers
Fully Redundant, enterprise-class routing equipment
Certified Network Technicians, fully trained to industry standards
000C06dC0O0U8
8. Pricing Schedule
Page |41-— EXHIBIT © - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System
expeditiously resolve the request; (c) provide a hourly report to the requestor of the steps taken and to be taken to
resolve the request, the progress to correct, and the estimated time of correction until the request is resolved; and,
(d) every 2 hours provide increasing levels of technical expertise and Wagsys management involvement in finding
a solution to the request until it has been resolved.
Page |40—EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System
6 Training
Wagsys will provide on-site training customized to each department’s needs for the features being implemented. It
includes training related to integration of the system with the other software applications and modules and provide hands-
on learning. The following training is included:
On-site Training
Page |39—EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System
The sandbox will provide an area to Test, DEV/QA and PROD during implementation processes. All server configuration
documentation for the cloud servers is reviewed with City staff. Client desktop configuration is not required beyond basic
Internet browser installations. All bandwidth and network security is managed by CIVICgov in the Wagsys Cloud.
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RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System
5.2 Data Conversion
Page |37- EXHIBIT © - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System
Capable of supporting continued growth. Describe any limitations on number of accounts, activities, or
other data elements.
Support ability for field workers to utilize office automation functions from field in near real time.
System must not compromise existing access through a Virtual Private Network (VPN).
Allow simultaneous voice and data contact from field.
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RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System
Usability =
Provide user functions that are easy to use with proper training. User functions are intuitive and logical
in their organization and display.
Users can become proficient after training, 85% of the time on first use.
After training, users will be able to sign on and navigate password security.
After training, users will be able to access all functionality to do their assigned job.
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RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System
Look and Feel
Includes pick lists and other options optimized for work tasks.
Shows user-readable labels instead of cryptic codes on screens and forms, based on pick lists or
equivalent technology.
Auto-populates many fields, with ability to override during data entry. Calculate values like start date
where possible from data already entered, using business rules.
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RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System
Automatic email notification to users when assigned activities have been updated or new tasks
have been assigned to them.
Manual email creation/send from within the system
Ability to create, assign and maintain approval groups and manage data access ability.
The system provides multiple levels of security including department, role, field.
System provides internal Audit Capability.
