Page |39—EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System
The sandbox will provide an area to Test, DEV/QA and PROD during implementation processes. All server configuration
documentation for the cloud servers is reviewed with City staff. Client desktop configuration is not required beyond basic
Internet browser installations. All bandwidth and network security is managed by CIVICgov in the Wagsys Cloud.
System includes daily SAN backup storage functionality. Backup configuration is managed by server engineers. Daily
exports of complete data is provided to City IT staff.
Mobile Application will be provided to City staff for configuration and QC testing on all mobile devices.
Work Plan Methodology and Assignments: At WAGsys we understand that each implementation is different, and as
such, the installation process is customized to fit the needs of the client, while still following the concepts outlined here.
This process is an evolutionary methodology that was developed after many years of implementation experience. Our
team of experienced Project Managers has collaborated to deploy the CIVICgov solution using the experiences that they
have acquired while in the field. This work plan relates to the phased-in approach.
ESTIMATE TIME
DELIVERABLES TO COMPLETION
Deliverable 1: Project Initiation Upon Acceptance
Deliverable 2: Gap-Fit Testing and Review: Creation of Statement of Work. Container Configuration and Property Management
Module including data import from export of assessor data. Includes QC and Training for this deliverable.
Deliverable 3: Module Release: Permitting, Inspections, Planning, Zoning, Fire/Safety, and Code Enforcement. Included within
Planning is a plan review utility This deliverable includes User Acceptance Testing and Training for this detiverable.
Customization of forms, checklists, and configuration of codes database is completed. Fees and financial data is configured and
tested. Creation of User Sandbox is completed and made available for testing. The City only included permits and inspection
data samples for conversion. These items are the only items included in the conversion cost estimate. Any other conversion
data such as code enforcement operations, was not included as part of the cost estimate.
Deliverable 4: Data Conversion of all legacy system data -tncludes User Acceptance Testing and Training for this deliverable.
Legacy data will be analyzed, mapped to CiVICgov fields. Decisions regarding data quality and accuracy will be reviewed with the
team. Conversion iterations will be performed to validate data conversion. The customer must provide staff knowledgeable
with the Jegacy data to assist in the conversion effort.
Deliverable 5: CIVICgov Tools and GIS Mapping as contracted. , Revu desktop. Also included is a Damage Assessment Module.
Includes User Acceptance Testing and Training for this deliverable. System tools include interface creation and testing to various
3™ party vendors such as assessor data and accounting system. API/REST/SOAP processes to the assessor data and GIS will
apply. The reporting system and general ledger codes will be configured during this deliverable. Linkage to Crystal reports
Deliverable 6: Citizen Access Portal. Includes User Acceptance Testing and Training for this detiverable. This includes the
standard configuration of the portal to meet the basic look and feel of the customer's existing web site. Standard user security
configuration settings.
Deliverable 7: Final Delivery: System-Wide User Acceptance Testing and Pre Go-Live Support Processing. Upon delivery of all
modules the client will have had the opportunity to perform quality control testing and request system changes and
configurations within the standard package. Any customization of the system tables, fieids, databases is outside the scope of
the proposal. During quality control testing, the client will also receive individual model training via remote web sessions.
Deliverable 8: Training - Provide training in report writing including database models and table design. Provide a full tine of | includes 80 hours of
initial and refresher training classes, including training for System Administrators, technical support staff, and users. Provide on-site training
documentation for users and administrators. Localize documentation to match the installation at the City. Provide updates to
documentation with each new version release.
Wagsys Software Solutions (888)304-0007 - Direct (845) 590-5820 - Dean.sefrin@wagsys.com
