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The iParametrics GMS System offers several automated, systems-driven, quality control measures built in. Some examples of these
include:

# Automated Calculation of Award — The system uses various inputs, to be defined by the City to auto-generate award
calculations, greatly reducing the risk of human error.

* Collection of Applicant Self-Certification of Duplicative Benefit — Autornates certification by applicants that they have not
received assistance for the same expenses being provided by the program,

= Quality Control Checklists that Guard Against Human Error — Each quality control checklist contains system-based controls
to prevent simple human error. For example, the eligibility review quality control checklist prevents a user from entering a
determination of “eligible” unless each individual eligibility crtena are marked eligible.

» Flags for outliers ~ Unusual activity in the system can be flagged for additional QC review or audit before progressing to
the next step. For example. if a typical award is between $5,000 - $15,000; an award recommendation of $25,000 could
be flagged for an additional OC review prior to release,

PAGE 25

Project Infonnation

Prime Contract Change Order (CO)

Prime Gontract Change Order
co# aio

Project # 21-004 NPD

Title Nashua Police Deparment HVAC Issue Date 08-April-2022
Address 28 Officer James Roche Drive Subject Electrical Conduits
City, State, Zip Nashua, NH 03062

Country

Contact Contact Tony DaCosta
Company City of Nashua Company Turmnstone Corporation
Address 229 Main Street Address 479 Nashua Street
City, State, Zip Nashua, NH 03060 City, State, Zip Milford, NH 03055
Country Country

Phone Phone (603) 249-9300
Fax Fax (603) 673-6138

You are directed to make the following changes te this Contract:

Gate City Electric: $7,800.00
GVU/BR insurance (.89%) :$69.42
Bond Cost (1%): $78.00

CM Fee (15%): $1,170.00

Allolhertenns and condilions of the Contract Documents shall remain in effect.

Originat Contract Price $3,601,767.00
Net change by previous Change Orders $45,982.33
Contract Amount Prior to this Change $3,647,749.33
Amount of this Change Order $9,117.42
Revised Contract Amount, including this Change Order $3,656,B66.75
Response:L_] Accept CO Do Not Accept

City of Nashua

Company

By Date Da!

By Dale

Page f of 1

LD jParametrics mel Ew PROPOSAL FOR THE CITY OF NASHUA
P , @ — ARPA ADMINISTRATIVE SERVICES

The built-in quality control features are configurable to the needs of City of Nashua, and the City of Nashua can choose its level of
involvement in the program process. The City of Nashua can audit 0% - 100% of applications, and reviews can take place in the
iParametrics GMS system, which captures a digital, audit-ready trail of the application workflow. The system also allows for audit,
level access, should an extemal audit of City of Nashua's program be warranted.

Analytics and Reporting

Reporting is a crucial component of administering a transparent, federally funded program and is required to ensure compliance with
funding agencies like the US Treasury. As reporting requirements for the American Rescue Plan through the US Treasury are evolving,
it is critical that grant management systems proactively collect information in the application intake process that may be required for
reporting. Data collected in the system can be leveraged to fulfill reporting requirements of federal funding agencies by collecting
information such as:

= Number of applications received;
» Demographics such as gender, race, and ethnicity, income levels, or age;
® Address of the business:

« Name, address, social security number, tax identification number or DUNS number, as applicable, for owners, the business,
or non-profit;

=" Amount and percentage of expenses covered by the program;

# Amount and percentage of additional costs covered by the program:

® Total amount of each type of assistance (eg., rent, rental arrears, utilities, etc.) provided to each business;
# Amount of outstanding rental arrears for each business;

« Household income and number of individuals in the household; and

® Withdrawn or ineligible applicants, including reason for ineligibilrty or withdrawal.

Data in the iParametrics GMS system can also be used to support a transparent recovery, leveraging data to produce internal or
external facing dashboards and reports to keep the public, oversight entities, City of Nashua staff, and other stakeholders informed
throughout the program lifecycle. Keeping citizens and stakeholders informed builds public confidence in your program, as
stakeholders are privy to progress as it unfolds, building trust that yours is not just another government program mired in bureaucracy.

PAGE 26

i ‘Parametrics @mel Aw PROPOSAL FOR THE CITY OF NASHUA
: ne ARPA ADMINISTRATIVE SERVICES

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In Process Applications by Stage
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Data Privacy and System Security

The GMS is built on the Microsoft Azure platform to ensure that the highest levels of data privacy and system security can be
impiemented. Azure is compliant with EU-U.S. Privacy Shield, Data is made secure when at rest and in transit. The Microsoft Azure
platform holds ISO certifications related to information secunty management, secunty standards for cloud service providers,
management of Personally identifiable Information (PII) in cloud environments, mitigation against and recovery from disruptive
incidents, and for quality management systems.

More than just the system however, the iParametrics tearm approaches our chent data with care. We use secure standalone Microsoft
Office 365 instances for each client project. We maintain a “zero-standing access" policy, which means that project staff do not have
access to data unless it is explicitly granted in response to a specific project task that requires elevation of access, Whenever access
is granted, it is done under the principle of least privilege: permission granted for a specific request only allows for a minimal set of
actions required to perform that task.

PAGE 27

PROPOSAL FOR THE CITY OF NASHUA
ARPA ADMINISTRATIVE SERVICES

iu iParametrics @ mcl

" ACCOUNTABILITY KEY CONSIDERATIONS EXPLICIT PURPOSE
Agreed-upon accountability for sed only for stated purposes of the Por 3
¥ "t infatmation secu cient ee : ae oc as directed by the cient a a a

SECURITY CONTROLS

Best of breed security contrals to be used to
protect cHent data when accessed, handled,
transmitted, hosted, ar stored

ROLE SPECIFIC ACCESS
Compaitmentalized and only accessed
by autharized and propery trained
individuals with a need to know

PROTECTED ACCESS

SECURE CLOSECUT oe

Archived or destzayed at the end af the - 4
project, In accordance with governing | | i U

regulation

Password protected with dual factor
authentication and properly marked
as jaquired

SUPPORTING THE CITY’S APPLICANTS

Applicants who lack internet connectivity or the knowledge to submit
a web-based application need not be excluded from the City’s relief
program. While some applicants will be able to complete an application
without assistance from program staff, others will require one-on-one empethize mith arumstance
assistance. Case Managers or Cormmunity Partners will be available at
the program centers, by phone, via web conferencing platforms like DELIVER
Microsoft Teams or Zoom, or at off-site meeting venues like home
visits, public buildings, or community centers to assist the applicant
through the intake process and to answer questions, as needed,

UNDERSTAND

Artive Histening te understand

Beliver accurate, timely responses

Our philosophy for communications with your program applicants is frat eee f
one founded in empathy, seeking first to understand, then to deliver a : ; '
results and solutions. Our Program Manager and Case Managers are
prepared to be responsive within 24 hours of an applicant request and ~—
to be accountable to applicants’ and the prograrn’s needs throughout REGUNY

the program to ensure delivery of the high-quality service that is a rd applicant cammuniéation:
hallmark of our recovery prograrns. The figure to the night outlines our
overarching communications strategy for applicant interaction. E —

No matter how high-quality the services provided are, complaints are a

natural component of executing any recovery program. Our team is

committed to giving each complaint prompt care and attertion, so resolutions are delivered quickly. We will record, track, and
review complaints received to identify and implement solutions for improved program operations and/or communications with the
public by implementing strategies such as creating updated FAQs, simplifying public-facing content, or making additional information
available.

All in-person interaction will follow CDC and local guidance for COVID safety in place at the time, All iParametrics team members
are trained on COVID safety protocols and are subject to follow our company policy regarding workplace health and safety.

PAGE 28

> ee leeleaterintes @ mel ay we PROPOSAL FOR THE CITY OF NASHUA
: — ARPA ADMINISTRATIVE SERVICES

PROGRAM CLOSEOUT

Our team plans cur clients’ programs with the end in mind. We have the ability and experience to provide exemplary project
management services and will be responsible for preparing and ensuring that all closeout paperwork, information, and data is properly
accounted for and stored throughout the life of the projects as required. We understand that preparation for an error-free closeout
starts at the beginning of every project.

We have extensive experience in monitoring and compliance for .
several federal funding streams including CARES Act, HUD, and

FEMA funding, and we will apply that knowledge when supporting the ENSURING COMPLIANCE AND
City of Nashua to develop procedures and checklists to facilitate MINIMIZING COSTS
compliant closeout of each application. As each applicant approaches
closeout. our Case Management Team will perform a comprehensive

Our compliance framework provides an assurance that each
. _ project file “tells the story" and is preserved in the
compliance review and reconciliation to ensure that all required iParametrics AGMS, in an audit-ready, fully compliane file.

information and documentation has been properly catalogued in
accordance with federal funder, state, and program standards.

If the US Treasury requires 1099 forms be distributed to recipients of funds, our team will distribute 1099's at year end as part of
closeout. Using data tracked in the iParametrics GMS System, we can easily aggregate the total amount of funding released to each
applicant, allowing us to deliver one 1099 per recipient.

When all applications have been closed, our team will support the City of Nashua to prepare final prograrn closeout documentation
in compliance with applicable federal closeout requirements. After program closeout, cur skilled project management team will assist
City of Nashua in conducting after action reviews, documenting lessons learned and best practices and archiving organizational
process assets like checklists and standard operating procedures,

OTHER ARPA RELATED SERVICES

The iParametrics team understands that the City of Nashua may not only be interested in running grant programs but look to expend
funds on revenue loss, eligible infrastructure projects, or in one of the areas noted below:

és & & ff

Equity-Focused Public and Safety Public Housing
Investments Justice Health
HE (39)
ics La >
Water/Sewer Broadband/ Teourismm/Travel/ Small Business
infrastructure Connectivity Hospitality Assistance

Our team will work callaboratively with the City of Nashua to develop a high-quality funding strategy. We will effectively document
and collaboration on various funding opportunities to ensure that you meet your goals.

PAGE 29

PROPOSAL FOR THE CITY OF NASHUA
ARPA ADMINISTRATIVE SERVICES

Our overall philosophy when approaching ARPA investments can be summarized in the graphic below:

3 iparametrics @mel oh

1. Prioritize Good Governance 2. Leverage your ARPA Aid 3. Invest in Best Uses for Long-Term
= Convene ail stakeholders and » Use a thoughtful — strategic Recovery

build consensus planning process * Invest in urgent health and
* Follow allowable uses under » Leverage with ARPA, FEMA, and economic needs

ARPA other federal sources Priontize short-term investments

Meet all accounting and reporting
rules

Comply with all local and state
laws/ordinances

Ensure transparency throughout

Do not create future budget
deficits

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Coordinate with other state and
local programs

Collaborate with community
partners and organizations

Use existing delivery systems for
efficiency

Don't reinvent the wheel: learn
from others

2. Leverage
BCT WAN Te

with lasting benefits

Identify and address pre-COVID
inhibitors to growth

Move quickly to simulate faster
recovery

Measure progress throughout ta
inform ongoing plan

PAGE 30

REPORTING AND COMPLIANCE

The iParametrics team understands reporting and complance. Ve bake it into
everything we do. We will work the City of Nashua to ensure that you submit
and update your Annual, Interim, and Quarterly Reports as required by the
Treasury. Our team can also establish compliant reporting checklists, decision
documentation memos and sub-recipient monitoring forms that will improve your
averall compliance with the grant rules and restrictions.

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Renbance + Raqoary

Our team also are experts when it comes to 2 CFR Part 200 compliance. Unlike
CARES CRF which was considered Direct Federal Assistance, ARPA funds must
comply with the 2 CFR Part 200 Uniform Guidance. We will work collaboratively
with your procurement team to ensure that you comply with all the necessary
rules and regulations around fair and open competition, small and minority
business inclusion as well as all the necessary federal compliance forms, Our team
helps demystify these challenges and often makes procurement easier.

PROPOSAL FOR THE CITY OF NASHUA
ARPA ADMINISTRATIVE SERVICES

THE AMERICAN RESCUE PLAN ACT: COMPLIANCE CHECKLIST

‘They che at. Ginetloped te nd a the for vate are Wecerang Facet
Recowery Funds IMOUe the Amninncas Rescues Pian ACLS E21 The chinpaed Iota eleniced to be used
DOS Hier cam cere 2s a guide for Ry and Coneaty ROtTS, CONULINES STDENCY MeAgErS and
CornTone statt2o badd 2 iremework tor the ube OF ARPA hate Thy Checked wi fot exheuiey Duta
oumre+ many of the colical acne: to access HGiv ery PSCOETY i]
miitana ler tackang ongoang progress Hol a acted hed ray be appecetes Ww every enedy bea De
cReCION Serves at a genital guide bo AiChily and POnEZE CVE recovery anthers,

¥ FISCAL RECOVERY FUND PLANNING
‘Ceremurdy Muaaers changest sin spending the Fiatat Pocteetyy Funds should sve pu iron reek,
ttbeciaty by Comeneing

of er ad by prope remg in ther

COmRTunre, eos] aMiecpedd (Locan brdabtrs (24 2) CLLabinh andl Srrpome Over aghE CounceS 7 he
COneRUnKIe SOs aieched fo eresure That ft Reis bre Seed equitably arnt m ine wih Per needs Poke

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(Ue preenres Bor a Aang should cide ety fF
ss

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ww ETECO HOOT,

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food punic Retr ard etitorns: quangenes dung Whe: pandemra. ramneh concenitahad aret mth breed
BOOTIE ODOM AEE TuRGAIUME OF POoT-CUMETY NOUEAD Fancipinnts Tene] erat Ooty ane COMPLANT
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PAGE 31

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[ED iParametrics @mel PROPOSAL FOR THE CITY OF MASHUA
—_ ARPA ADMINISTRATIVE SERVICES

4. Cost Proposal

iParametrics’ experience with the American Rescue Plan Act shows that these programs run the gambit of need. Some jurisdictions
need only minor support, providing guidance and oversight of reporting, Some other communities want help with program design.
running grants and acquiring new grants outside of the local allocation. Therefore, we take the approach that the level of engagement
is highly dependent and tailored to the needs of our clients. Further, given the timing of this RFP, we're going to assume that the
City is completing the first Project and Expenditure Report due on january 31, 2022. The schedule and budget presented below
will be highly dependent on the needs of the City as we progress through the kick off meeting:

SCHEDULE

® February |, 2022: Kickoff Meeting
o Understanding Nashua's goals for the ARPA funds
® We understand that you've already allocated $500k for servers and $1.2M in revenue loss
o Review the Final Rule's Standard Allowance provision which may help the City streamline reporting and operations
o Understand community engagement and outreach efforts
o Review Current procurement operations to align with 2 CFR Part 200

= March 15, 2022; Create Draft Spending Framework Outline

o Outline the City’s priorities in a public facing document
ao Identify a reporting area for ARPA on the City's website
o Establishment of Monthly Meetings

* April |, 2022- Monthly Meeting (Repeats quarterly until completion)
= April 30, 2022- Project and Expenditure Report Completed (Repeats quarterly until completion)
BUDGET

As discussed above, our support to Nashua will be tailored to your needs. The budget presented below is a not to exceed amount
based on our best understanding of the project at this time. It assumes that we will support the City for the duration of the ARPA
period, Further, if the City desires to engage our team for additional work such as running a grant, we have included our hourly rate
sheet. The City will only be charged for the work that is completed.

Role Rate Hours Total
Project Executive $185.00 (20 $22,200.00
PM $168.00 320 $53,760.00
Senior Planner $142.00 600 $85,200.00
Case Management Team Lead $105.00 520 $54,600.00
Total $215,760.00
HOURLY RATES
Position Rate
Project Executive $185

PAGE 32