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Finance Committee - Agenda - 5/4/2022 - P17

By dnadmin on Sun, 11/06/2022 - 21:42
Document Date
Fri, 04/29/2022 - 14:39
Meeting Description
Finance Committee
Document Type
Agenda
Meeting Date
Wed, 05/04/2022 - 00:00
Page Number
17
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/fin_a__050420…

Room Proposed price

Report Writing #115 New 2'x4' grid (tile in contract price) $ 690.00

Rooms 109,110 & 111 New 2'x4' grid (tile in contract price) S$ 1,400.00
Total $ 2,090.00

Jennifer Wyman, President

& Chestnut Drive Bedford, NH 03110
O (603}668-0150

Page Image
Finance Committee - Agenda - 5/4/2022 - P17

Board Of Aldermen - Agenda - 4/26/2022 - P137

By dnadmin on Mon, 11/07/2022 - 07:44
Document Date
Fri, 04/22/2022 - 15:23
Meeting Description
Board Of Aldermen
Document Type
Agenda
Meeting Date
Tue, 04/26/2022 - 00:00
Page Number
137
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/boa_a__042620…

b

OAKERY

ee

SECTION 3 PROPOSED WORK PLAN

Page Image
Board Of Aldermen - Agenda - 4/26/2022 - P137

Board Of Aldermen - Agenda - 4/26/2022 - P138

By dnadmin on Mon, 11/07/2022 - 07:44
Document Date
Fri, 04/22/2022 - 15:23
Meeting Description
Board Of Aldermen
Document Type
Agenda
Meeting Date
Tue, 04/26/2022 - 00:00
Page Number
138
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/boa_a__042620…

WD iParametries @mel Av PROPOSAL FOR THE CITY OF NASHUA
: ie ARPA ADMINISTRATIVE SERVICES

3. Proposed Work Plan

The COVID-19 pandemic has had a tremendous impact on all aspects of communities across the United States, and the residents
of the City of Nashua are no exception. The strains caused by COVID-19 have been felt by individuals, families, small businesses,
schools, and even local governments. While federal aid (like the aid presented by the Amencan Rescue Plan Act) can provide relief
from pandemic tensions, it is important to first have a proper plan in place to ensure such relief programs reach their fullest potential.
Our approach to program delivery has been honed over decades of practical experience to deliver maximum efficiency — so
assistance reaches those in need quickly.

Like the inital release of the Coronavirus Aid, Relief, and Economic Security (CARES) Act CRF funds, our team anticipates that
ARPA guidelines wall continue to change. The final rule has yet to be released and a significant number of comments were received
at the July 16" deadline, Our team has agency relationships and expenence in changing expectations with federal funding, including
in our current partnerships in the federal goverment and a deep understanding of the grant management and program
implementation of COVID-19 relief programs, including the CARES Act, ARPA, and FEMA PA. We stand well-equipped to advise
the City of Nashua on speedy adjustments as guidance for this program is released and continues to evolve.

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Our approach to delivering tum-key solutions for your recovery programs follows four phases,
each phase scalable to community needs, requirements of funding stream(s), or other
constraints like speed and budget.

Program Initlation Program Outreach Program Implementation Closeout

During the program Preparing for closeout

Our program outreach Embedded efficiency and

Initlation phase, we work approach focuses on compllance ave our foundation. from the very beginning
with Stakeholders to clearly brining the program to We purposely build programs makes closing
define expectations and around linked end-to-end programs a cinch. We

the people, We deliver

align vision for success; :
solutions to meet

while simultaneously

processes designed to support deliver audit-ready files

establishing dedicated target groups where program progress without and organizations!
program centers in locations they are so your creating unnecessary oth a ‘i so the
intentionally chosen to be programs gain bureaucracy, so the path ty of Nasi ua can rest
most accessible to those adequate subscription between application and assured funding stays
individuals the program levels fast. assistance is clear and fast for put,

aims to serve. each qualified applicant .

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PROGRAM INITIATION

We know that speed is crucial for your American Rescue Plan funding program. During the program initiation phase, our team will
rapidly establish a presence for your program, rushing assistance to those who need it, including the City of Nashua, individual
applicants, and small businesses. We can deliver your program faster than our competitors because we offer a ready-made web-

PAGE |?

Page Image
Board Of Aldermen - Agenda - 4/26/2022 - P138

Board Of Aldermen - Agenda - 4/26/2022 - P139

By dnadmin on Mon, 11/07/2022 - 07:44
Document Date
Fri, 04/22/2022 - 15:23
Meeting Description
Board Of Aldermen
Document Type
Agenda
Meeting Date
Tue, 04/26/2022 - 00:00
Page Number
139
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/boa_a__042620…

WD iraramerrics Gmnel PMT PROPOSAL FOR THE CITY OF NASHUA
ar ARPA ADMINISTRATIVE SERVICES

based application, marketing materials, and program guidelines based on past guidance from the US Treasury. All these items are
compliant as-is and built to deliver smart, actionable policy and process in a way that expedites release of assistance. These items
are also totally customizable to meet the needs of the City of Nashua, pending your specifications.

Establish a Presence for the Program

To “bring the programs to the people" we will work with local community partners to serve as liaisons for the program. After our
success of managing and planning for the distribution of CRF funds for multiple Kansas counties, we understand the importance of
establishing partners and liaisons within the community. These community liaisons will be trained on program information, eligibility
criteria, and how to apply, so they can direct their clientele to apply via the program's web application, discussed later in these pages.
We will memorialize this training in iParametrics’ Learning Management System to ensure that it can be accessed any time by
participants or new liaisons.

The physical spaces already occupied by Cornmunity Partners can serve as pop-up
program centers and may be housed in existing community centers. non-profit offices, Each “go-bag” is equipped with:
places of worship, or other public buildings. Program centers will be staffed with bilingual
case managers trained in serving vulnerable populations to maximize applicant success
rates across all demographics,

Laptop or Tablet
High-Speed Mi-Fi

Portable Printer

Portable Scanner

Mobile intake centers, pop-up intake and outreach events, and case managers equipped Program support materials
with “go-bags” will be used to supplement brick-and-mortar centers to reach interested like flyers or brochures
applicants in remote areas, with mobility challenges, those who lack access to 7
technology, and other vulnerable populations.

PROGRAM DESIGN

A key focus of federal and state funding entities, as well as City of Nashua auditors, will be on adequately documented program
policy and procedures, Our team of multi-disciplinary professionals will rely on decades of experience to ensure your program Is
designed and implemented to deliver established initiatives as quickly as possible, with targeted efforts to meet the needs of low-
and moderate-income households and other vulnerable populations. Wellthought design and easy-to-follow procedures set the
stage for launching programs with expediency, which is essential for ongoing successful implementation of your program.

Setting clear expectations at all levels during the design phase paves the way for expeditious release of funding based on uniformly
understood requirements and goals. During program design we will work with City of Nashua officials to:

« Define requirements — Clearly defining program requirements including eligibility criteria. acceptable support documents,
priority categories, and award caps at the outset eliminates back-and-forth between the program and oversight staff and
encourages more complete application submissions as interested parties know exactly what to expect. We will outline clear
regulatory requirements and procedures from intake to closeout and gain consensus on how the program will be
implemented, A workflow with defined responsible parties and sub-processes will accompany program guidelines, so policy
reviewers at the City-level. audit and oversight staff, the State, and federal funders can clearly see how each policy translates
into an actionable, operational program,

PAGE 18

Page Image
Board Of Aldermen - Agenda - 4/26/2022 - P139

Board Of Aldermen - Agenda - 4/26/2022 - P140

By dnadmin on Mon, 11/07/2022 - 07:44
Document Date
Fri, 04/22/2022 - 15:23
Meeting Description
Board Of Aldermen
Document Type
Agenda
Meeting Date
Tue, 04/26/2022 - 00:00
Page Number
140
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/boa_a__042620…

il
ip

Parametrics Gcl EE PROPOSAL FOR THE CITY OF NASHUA
cs Dmel ARPA ADMINISTRATIVE SERVICES

alate Disburse Funds Closeout
L¢] Ll a |

Roles Legenc: @ <x Manager A Applicant Oar

Eligibility Review

DOB Review
1 |

When multiple funding streams will be used for a single program, requirements for all funding streams will be considered and
consolidated so that requirements of all funders are met simply by following program procedures. This approach minimizes out of
pocket costs to the City of Nashua without program staff or applicants experiencing the confusion or frustration of having to comply
with multiple standards.

Align vision for success — Your success should be defined by you. We will work with City of Nashua leadership to set clear
goals and measures of success from the beginning, relying on concrete metrics like dollars disbursed, target dates for
achievement of program milestones, number of applicants served, or percentage of applicants served by priority
demographic. We know that the individuals and local businesses in need in City of Nashua cannot wait for assistance, so
timeliness of disbursement of funds will be a key metric to gauge success. The figure below outlines our strategy for getting
funds out the door within 30 days of contract execution, delivering relief to residents and businesses before it's too late, for
this program or any others that the City of Nashua is pursuing.

Contract Web application ee i
execution / Identify Program ne sytem i First eligible First t
Leadership intake and lee deployed / eis issued / first
team available ff outreach en ae application award

to meet with —_ ff locations program period opens |

outreach beings

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an 10: /20)

Leverage funding — The City of Nashua has been allocated funding from the US Treasury, and additional funding may be
anticipated through sources like CDBG-CV or FEMA Public Assistance, We will work with the City of Nashua to maximize
funding frorn all sources, by prioritizing expenditure of funding streams with more restrictive requirements. We will also
support the City of Nashua to review funding already earmarked under allocated funding streams to determine if a more
restrictive funding source can be used, freeing up earmarked less restrictive funding for other initiatives. For example, if
CDBG-CY funds are earmarked to assist hospitals. we can aid the hospitals in applying for and securing FEMA PA funding,
leaving more flexible CDBG-CYV funding for initiatives like assistance to small businesses.

This approach increases the reach of your recovery programs. while reducing or eliminating out of pocket costs for the City of
Nashua.

PAGE |9

Page Image
Board Of Aldermen - Agenda - 4/26/2022 - P140

Board Of Aldermen - Agenda - 4/26/2022 - P141

By dnadmin on Mon, 11/07/2022 - 07:44
Document Date
Fri, 04/22/2022 - 15:23
Meeting Description
Board Of Aldermen
Document Type
Agenda
Meeting Date
Tue, 04/26/2022 - 00:00
Page Number
141
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/boa_a__042620…

iD iParametrics @mel PROPOSAL FOR THE CITY OF NASHUA

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Navigating FEMA Public Assistance

We can assist the City of Nashua with all manner of FEMA PA support. Our team of experts has responded to hundreds of disasters
for thousands of clients. We are adept at the following:

s Developing and implementing a pracess/system to efficiently submit federal grant applications, identifying eligible projects
capturing costs, preparing cost reports. reconciling invoices, and closing out projects,

s Attending meetings with the state and FEMA to address eligibility and process issues.

« Providing extensive knowledge, experience, and technical competence in dealing with federal regulations, specifically
including the Stafford Act, Post Katrina Emergency Management Reform Act, and the Sandy Recovery Improvement Act.

s Proactively identifying and resolving issues that may arise related to the funding of work completed or to be completed.

« Providing technical assistance, as requested, Technical assistance may involve engineering and architectural support. among
other types of assistance.

# Obtaining, analyzing, and gathenng field documentation, including relevant records to extract pertinent information necessary
for submittal including timekeeping and staff assignment records,

# Reviewing for clarity and completeness, as well as consistency and accuracy, all data and supporting documentation.

PAGE 20

Page Image
Board Of Aldermen - Agenda - 4/26/2022 - P141

Board Of Aldermen - Agenda - 4/26/2022 - P142

By dnadmin on Mon, 11/07/2022 - 07:44
Document Date
Fri, 04/22/2022 - 15:23
Meeting Description
Board Of Aldermen
Document Type
Agenda
Meeting Date
Tue, 04/26/2022 - 00:00
Page Number
142
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/boa_a__042620…

LED iParametrics ml Wii PROPOSAL FOR THE CITY OF NASHUA
P — , @ — ARPA ADMINISTRATIVE SERVICES

» — Evaluating and assisting in the formulation of FEMA PA Emergency and Permanent Work Project Worksheets. This involves
expertise in cast estimating, developing DDDs, and a project's SOW,

= Assisting in the development of hazard mitigation proposals under Section 406 of the Stafford Act.

* Evaluating altemate and/or improved projects.

* Reviewing Project Worksheets to determine final eligible costs and third-party refunds and reimbursements.
» Reconciling eligible costs and preparing Project Worksheet versions, as necessary.

# Evaluating and addressing insurance and other special considerations.

= Preparing first and second appeals, as requested.

Our team members are trailblazers in implementing the FEMA PA process. federal pilot programs, and shaping state and federal PA
policies and guidance. We have supported FEMA Mission Planning Operations, which charted the direction of federal disaster
recovery. since 2010, Understanding the complex nature of PA grants, our tearn will work hand-in-hand with the City of Nashua to
work through this process to maximize funding in addition to the funding already being received through the American Rescue Plan.

This streamlined process (shown below) is also intended to get dollars into the hands of those that need it as soon as possible.

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Submit '

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igo
{Recipient}

Review Biel
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Log on and
Create
Account at
PA Grants
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Attend Virtual
Applicant Briefing

OUTREACH

Too often. programs fail to achieve subscription goals because the citizens,
business, or industries the program aims to serve do not know the program exists
or because the program seems too difficult to navigate and citizens are
ntimidated to apply. Adequate program subscription levels are achieved by
ensuring target markets are informed and the program is easily accessible to them.
Our team will deliver outreach collateral and marketing materials in English and
Spanish (or other locally appropriate languages) to encourage participation in the
program early by making the program accessible to those who need it most. We

will also make sure that all eligible applicants are made aware of this program, not Mainiaining an Simple messaging,
just at the individual level, but also businesses within the community. informed plain-language
. stakeholder hase policy, and easy-to-
We will deliver strategies and materials to ensure marketing and outreach efforts ensures that your access points of
. . - taiget markets are interaction with
target and reach intended audiences. We will leverage third-party datasets such aware that your your program
as the US Census, American Community Survey, and datasets from federal program is available encourages
disaster recovery partners like SBA and FEMA with community input to to help. participation.

determine areas where concentrated outreach efforts may be needed to reach
disabled, special needs, and other vulnerable populations.

We offer City of Nashua two distinct approaches to programm outreach,

dependent upon City of Nashua preferences: (1) Tum-Key Outreach; or (2)

Community-leveraged Outreach. While we present both for purposes of the proposal, it would be our strong preference to use
the Community-leveraged Outreach which helped generate success within similar communities.

PAIGE 21

Page Image
Board Of Aldermen - Agenda - 4/26/2022 - P142

Board Of Aldermen - Agenda - 4/26/2022 - P143

By dnadmin on Mon, 11/07/2022 - 07:44
Document Date
Fri, 04/22/2022 - 15:23
Meeting Description
Board Of Aldermen
Document Type
Agenda
Meeting Date
Tue, 04/26/2022 - 00:00
Page Number
143
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/boa_a__042620…

EG

iParametrics @) mel s Whe PROPOSAL FOR THE CITY OF NASHUA
ARPA ADMINISTRATIVE SERVICES

Turn-Key Outreach

Using the Turn-Key Outreach approach, the iParametrics team will lead outreach efforts and deliver all collateral and marketing
material, Our team will work directly in the cornmunity to deliver information about the City of Nashua Rescue Plan to target groups.
We will track outreach efforts throughout the process to ensure adequate subscription levels are being achieved, target demographic
groups are being reached, and specified thresholds for income-based assistance and priority groups are being realized, Ongoing
tracking allows our team to adjust efforts in real time to address applicant shortages and meet ratios for applications outlined during
program design, Our team will provide City of Nashua with reports regarding efficacy of outreach at a frequency, not less than
monthly, to be determined by the City, Reports will provide insights into types of outreach (public meetings, mailers, social media
posts, etc.), demographic information of target audiences, preliminary accounting of applicant interest, and key performance indicators
to demonstrate the impact of outreach efforts.

We understand that outreach and public engagement can be challenging in a world where social distancing protocols and stay home
ordinances have driven us apart physically, and many lack access to means of digital connection. As demonstrated in the figure below,
our team stands ready to provide marketing and outreach solutions in a vanety of traditional and digital or socially distanced avenues,
designed for maximum accessibility by target populations, paving the way for adequate program subscnption levels and interest in
programs even prior to launch.

Strategic Signage
Sponsored Events Strategically placed posters,
Direct Mail Public hearings, round billboards, and other print media Emall
Post cards, fact sheets, or tables, and small group aid in raaching vulnerable Low-cost, fast

targeted outreach are a events foster collaboration groups ike lowincome. LEP : A
great way te reach the and bolster public individuals, or the disebled, alternative fo) _ “

. targeted marketing

public awareness

fu
JON TT NI ON

af

Online Forums Print Materials Soclal Media Newspaper Advertising
Online forums jike Print materials like Social media offers a Newspaper ads are
webinars, Facebook Live, brochures oj flyers can be low-cost alternative to helpful in targeting niche
or pre-recorded used to leverage spread messaging local atidiances.
informational sessions community partners quickly and establish
connect target groups in networks — simply leave online ‘friendships’ with

collateral material bahind target audiences.

ially distanced, safe
ana for their clientele.

way

Community Leveraged Outreach

We recommend a hybrid approach to outreach in which relationships with local non-profits and community organizations are
leveraged to reach key vulnerable demographics like those with limited online capability, high-poverty, limited English proficiency, or
the elderly, We will collaborate with select local organization, business groups, and local non-profit groups to capture applicant
referrals to the program and increase accessibility of the programs to the clientele such organizations serve.

PAGE 22

Page Image
Board Of Aldermen - Agenda - 4/26/2022 - P143

Board Of Aldermen - Agenda - 4/26/2022 - P144

By dnadmin on Mon, 11/07/2022 - 07:44
Document Date
Fri, 04/22/2022 - 15:23
Meeting Description
Board Of Aldermen
Document Type
Agenda
Meeting Date
Tue, 04/26/2022 - 00:00
Page Number
144
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/boa_a__042620…

Le) iParametrics mei Biya PROPOSAL FOR THE CITY OF NASHUA
P , @ — ARPA ADMINISTRATIVE SERVICES

Using the Community-leveraged approach, the iParametrics tearn will provide training, materials, and support to identified City-based
agencies, These Community Partners will then serve as ‘boots on the ground’ outreach in impacted communities, bringing information
about the program directly to the people they serve, Our team of Outreach Coordinators will provide each Cormmunity Partner
with matenals, talking points, Frequently Asked Questions, program applications, and other collateral matenal to support outreach
efforts.

We will host web-based training events for all Community Partners to educate them on key program topics including:

= Program eligibility and priority critena

= How to use the web-application and how to assist potential applicants to apply
= Documents required from applicants and where to obtain such documents

a Program customer service standards

Throughout the outreach process, Community Partners will be supported by our team of Outreach Coordinators, who will provide
subject matter expertise on programm topics, best practices for reaching vulnerable populations, and ongoing backing for Community
Partners. Further, our team will develop videos, training and other outreach collateral that will be posted to the City’s website or
our intemal Leaming Management System.

iPARAMETRICS GRANT MANAGEMENT SYSTEM

Overview

A comprehensive ARPA funding program would potentially include a citizen public-facing grant management system for individuals,
businesses, and other entities to submit applications for relief funds. iParametrics has developed its Grant Management System (GMS)
to support programs such as ARPA and it can be configured to the City of Nashua's requirements and remain compliant with Federal
policies. The GMS provides a streamlined solution from outreach through closeout. The configurable solution allows for complete
management of program information that allows for the highest level of both process and program efficiency. We will deliver a web-
based application to allow applicants to apply from anywhere. The GMS is project-ready, meaning that it can be quickly configured
to meet the needs of City of Nashua, thereby saving the City of Nashua time and money by avoiding delays that come with custom
solutions built from scratch.

Key Considerations:

= Our experience shows that one of the biggest delays in providing funding to impacted citizens and businesses is incomplete
information or lack of documentation provided by the applicant. GMS is structured to encourage complete application
submissions, including collection of supporting documents, required information, and applicant preferences like preferred
language or communication method at the outset.

= Our skilled GMS support professionals link the program with analytics so the City of Nashua gets real-time updates to the
application process, as needed. This unique advantage will be helpful as guidelines for the administration of funds through
the American Rescue Plan Act continues to be added and revised. By allowing updates to be made as they occur, we can
guarantee little to no wait time for community applicants and ensure the program continues moving forward.

= The iParametrics GMS can also be configured to support multiple funding streams in a single program. The system can
separate costs so the City of Nashua knows which costs are to be charged to which grant funding source. This classification
ensures costs are obligated from the appropriate grant without adding additional steps or bureaucracy to the program
process.

» The iParametrics GMS utilizes analytical tools which enables our team to drive meaningful insight and optimize program
execution. The analytics tool generates dashboards and KPls based on best practices and tailored to the specific needs of
the City's program.

PAGE 23

Page Image
Board Of Aldermen - Agenda - 4/26/2022 - P144

Board Of Aldermen - Agenda - 4/26/2022 - P145

By dnadmin on Mon, 11/07/2022 - 07:44
Document Date
Fri, 04/22/2022 - 15:23
Meeting Description
Board Of Aldermen
Document Type
Agenda
Meeting Date
Tue, 04/26/2022 - 00:00
Page Number
145
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/boa_a__042620…

i ¥ A
U2 iParametrics @mel

PROPOSAL FOR THE CITY OF NASHUA
ARPA ADMINISTRATIVE SERVICES

Operational Relief Fund Program

The Operational Relief Fund Program aims to help rebuild the local economy and is designed

7] to meet the needs of the City's small businesses. The Program provides grants to cover eltgible
COVID.19 expenditures made or planned through year-end 2021, including costs associated

with operating losses, costs of "business interruptions and disruptions," and expenses related

iParametrics

to public health actions for businesses,

BEFORE YOU GEF STARTED

Program Overview

required to be submitted with this application, and the application timeline and next steps.

Click here to view and download the Program Overview, which includes application instructions, the list of documents that are

General Entity Information

Legal Name of Entity *

Physical Street Address *

Entity Type *

City * Zip Code *

Program Compliance and Quality Assurance

The same Team Lead staff who provided quality assurance on similar US Treasury and other federal grant programs will serve the
City of Nashua. As guidance for the US Treasury Amencan Rescue Plan Act continues to evolve, the Act presents a unique nsk
profile. riddied with unknowns. The iParametrics GMS is designed to safeguard the City of Nashua against unspecified compliance
risk related to unrevealed US Treasury Guidance. Our analytics team stands ready to make updates to the system as new guidance
is established and released. Additionally, if requested by the City our team has the capability to conduct internal audits of all
applications accepted to ensure continual compliance and validate each submission received.

The iParametncs GMS is configured to move applications through the process, giving each application a pre-charted path from
application submission to eligibility review to award determination to closeout. These pre-determined stage gates increase program
efficiency and reduce errors, as controls are built in to ensure no application moves beyond a specific stage gate until all quality

control is complete, documents are uploaded, approvals are in place, etc.

PAGE 24

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Board Of Aldermen - Agenda - 4/26/2022 - P145

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