Minutes

Property Data Accuracy

R-19-159 - BONDING REQUEST FOR FULL MEASURE & LIST and REVALUATION APPROVED

The Nashua Board of Aldermen approved the bonding request to fund a Full Measure & List and
Revaluation at the August 13th meeting. This was one of the major recommendations from the
Management Audit completed last spring and presented to the BOA on March 7th, 2019. Nashua issued a
request for proposal (RFP) on August 28th to ensure as many qualified contractors as possible have the
opportunity to submit proposals.

Procedures / Communication
Weekly staff meetings — review of data, procedures.

Departmental Updates — to the Board of Assessors each meeting

Review of Board of Assessors By laws — After the appointment of the 3 member, the board is currently
reviewing.

Review of Assessment Audit reports — by Director. Director is informed of all assessment changes over
$20,000. Conducts review of Assessing Audit Logs.

Efficiency / Data Collection
Scheduling - Administrative staff scheduling Assessor residential appointments.

Hiring of Temporary Employee to assist with inspections (requires passage of R-19-176).

Weekly Assessor Meetings — increasing communication with internal departments. Ex. Economic
Development / Building Dept. Discussion on properties, consistency of methods, peer review.

Updated Sales Letters — A questionnaire sent to residents to request and verify details of their sale. Over
1,179 have been mailed, 304 returned.

Transparency and Customer Service

Tools and Information for the public reorganized for easier navigation — “Popular Links” Buttons
Additional tools and information added: Residential Assessment Information Guide, Understanding
NH Property Tax, Explanation of your Tax Bill, Understanding of your Property Card.

Property Card Access:
Online Access of your Property Card - updated once a year, the card represents your December
Tax Bill.
Online Request for your current, “live” Property Card — emailed to you with instructions on how
to read it.

Five Key Areas of Improvement

1. Transparency/Customer Service

2. Efficiency/ Data Collection
3. Procedures /Communication
4. Property Data Accuracy

5. Software / Program Applications

Assessing Improvement Mind Map

Patriot Munis Tax

Training _ Metrics

Software

Applications Full

Measure
and List

Admins eae

Review
Property
Values

Physical Office Building
Space Permits

Board of Customer
Assessors Service

Note: Staffing levels have remained the same. Karina Ochoa
joined the Administrative Services office as the
Administrative Assistant and provides support to the
department and director.

Special Board of
Aldermen

_, Assessing Department

7 Update

September 24, 2019

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Special Bd. of Aldermen — 09/24//2019 Page 9

So that’s a process that’s easily automated within AssessProd and that has percentages. So it’s not that we’re
not taking resident's idea; we are but we are in that crucial time where we are moving from one software to
another. We could look to see if there is the ability to automate a letter on a change; | would assume it was a
change to your Deed?

Alderman Klee

Special Bd. of Aldermen — 09/24//2019 Page 8