Finance Committee - Agenda - 6/6/2018 - P86
15/2018
@
MOTOROLA
SOLUTIONS
FRRRTTTTITTALUELE LATTE ieee een eee oR CReCaeeSeESORSESELSPESELERESIAA SEA EARAAATAIAL
4.6. If Equipment cannot, in Motorola's reasonable opinion, be properly or economically serviced for any reason,
Motorola may modify the scope of Services related to that Equipment, remove that Equipment from the Agreement; or
increase the price to Service that Equipment.
4.7. Customer must promptly notify Motorola of any Equipment failure. Motorola will respond to Customer's
notification in a manner consistent with the level of Service purchased as indicated in this Agreement.
Section5 EXCLUDED SERVICES
5.1. Service excludes the repair or replacement of Equipment that has become defective or damaged from use in
other than the normal, customary, intended, and authorized manner; use not in compliance with applicable industry
standards; excessive wear and tear; or accident, liquids, power surges, neglect, acts of God or other force majeure
events.
5.2. Unless specifically included in this Agreement, Service excludes items that are consumed in the normal
operation of the Equipment, such as batteries or magnetic tapes.; upgrading or reprogramming Equipment;
accessories, belt clips, battery chargers, custom or special products, modified units, or software; and repair or
maintenance of any transmission line, antenna, microwave equipment, tower or tower lighting, duplexer, combiner, or
multicoupler. Motorola has no obligations for any transmission medium, such as telephone lines, computer networks,
the internet or the worldwide web, or for Equipment malfunction caused by the transmission medium.
Section6 TIME AND PLACE OF SERVICE
Service will be provided at the location specified in this Agreement. When Motorola performs service at Customer's
location, Customer will provide Motorola, at no charge, a non-hazardous work environment with adequate shelter,
heat, light, and power and with full and free access to the Equipment. Waivers of liability from Motorola or its
subcontractors will not be imposed as a site access requirement. Customer will provide all information pertaining to
the hardware and software elements of any system with which the Equipment is interfacing so that Motorola may
perform its Services. Unless otherwise stated in this Agreement, the hours of Service will be 8:30 a.m. to 4:30 p.m.,
local time, excluding weekends and holidays. Unless otherwise stated in this Agreement, the price for the Services
exclude any charges or expenses associated with helicopter or other unusual access requirements; if these charges
or expenses are reasonably incurred by Motorola in rendering the Services, Customer agrees to reimburse Motorola
for those charges and expenses,
Section? CUSTOMER CONTACT
Customer will provide Motorola with designated points of contact (list of names and phone numbers) that will be
available twenty-four (24) hours per day, seven (7) days per week, and an escalation procedure to enable Customer's
personnel te maintain contact, as needed, with Motorola.
Section8 PAYMENT
Unless alternative payment terms are stated in this Agreement, Motorola will invoice Customer in advance for each
payment period. All other charges will be billed monthly, and Customer must pay each invoice in U.S. dollars within
twenty (20) days of the invoice date. Customer will reimburse Motorola for all property taxes, sales and use taxes,
excise taxes, and other taxes or assessments that are levied as a result of Services rendered under this Agreement
(except income, profit, and franchise taxes of Motorola) by any governmental entity.
Section9 WARRANTY
Moterola warrants that its Services under this Agreement will be free of defects in materials and workmanship for a
period of ninety (90) days from the date the performance of the Services are completed. In the event of a breach of
this warranty, Customer's sole remedy is to require Motorola to re-perform the non-conforming Service or to refund,
PUTTS P ETCETERA TERETE RETA TEETER EES ESET TEETER Ree ee ee TOPPER TEETER EET TATE TT
Use or disclosure of this proposal is subject
to the restrictions on the disclosure page. Page 51
