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Board Of Aldermen - Minutes - 9/24/2019 - P8

By dnadmin on Sun, 11/06/2022 - 22:35
Document Date
Tue, 09/24/2019 - 00:00
Meeting Description
Board Of Aldermen
Document Type
Minutes
Meeting Date
Tue, 09/24/2019 - 00:00
Page Number
8
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/boa_m__092420…

Special Bd. of Aldermen — 09/24//2019 Page 8

All this work is not a result of just the Assessing Department although they have worked extremely hard. We
have to thank the Mayor for his support; the Board of Assessors; of course all of you. The IT Department has
been instrumental, the Legal Department of course, the Tax Department, CFO Griffin and his Department, Risk
& City Buildings, Mr. Budreau and his staff in HR, Purchasing and Director Cummings in Economic
Development. As | mentioned earlier, David Cornell has provided a wealth of information. | know it has been
stated probably many times before you that | am not an assessor, that is true. But | am fortunate to have good
people around me that have reached out and are providing help to us including David Corner, Patriot
Properties, KRT, Mr. Gagne from Manchester, Mr. Reese from Portsmouth and other assessors. So | have to
thank them for all of their support and | Know that our assessors also help them. This is how the assessing
function has really worked for a number of years; it is a very close knit group throughout the State. They often
rely on each other when they have questions and | would remain that is always best practice.

We have a ways to go, we have continued improvements and efficiency that is going to take place. We want this
to be sustainable change. We know that as new management practices will need to be reinforced and nurtured.
We also know that as we discussed with you back in April, we promised to have the discussion on whether the
Chief Assessor role is one that needs to be explored again. So as we look to the future, there’s going to be a lot
of continued discussion and we hope to bring a lot more back to you and update you. But there are a number of
items that we are still evaluating and we hope that you will bear with us. This is a process. That’s all Madam.

President Wilshire

Thank you Director Kleiner, we appreciate your thoroughness and your presentation and bringing your staff in. |
want to thank them for being here as well. Thank you.

Alderman Klee

Thank you very much. | want to make a statement and then | have one real quick question for you. Today | was
up at the State House, part of my Committee; I’m on a sub-committee to review Veteran’s Tax Credits &
Exemptions. In doing so | spoke with people from the DRA and from the NH Municipal Association and that’s
why | knew you had taken the training with others. But the one thing | want to give a shout out to and that is to
Louise Brown. | was told that the boots on the ground and the expert to give me the information | need resides
right here in Nashua in our own Assessing Department. While she did not know who the counterpart was in
Manchester, Louise was the go-to person that she recommends to everybody. So I’d like to thank Louise for her
work and everything that she does.

The question that | have is when you did that little Assessing 101, one of the things that kind of came out was
our property size went down a little tiny bit. And that was because | think Mr. Turgiss has explained to us that
the State came in and kind of re-did the boundary lines slightly. When you talk about the $20,000.00 of course it
was so tiny it wouldn’t have hit $20,000.00 but is that beyond someone going into assessing, could something
like that happen if we got a correction from the State or anything else or that?

Mr. Kleiner

So currently the letters are being issues if your total assessment has changed more than $20,000.00. It has
been brought up at a Board of Assessor meeting by a resident, could it be a percentage of assessment. That is
a pretty good idea because ideally you could have lower assessed properties with families that a change in their
tax situation may actually affect more. We are going to look at that. What | don’t want to do, is we are moving
to the AssessPro5 and | want to figure out how we can automate these processes.

Page Image
Board Of Aldermen - Minutes - 9/24/2019 - P8

Board Of Aldermen - Minutes - 9/24/2019 - P9

By dnadmin on Sun, 11/06/2022 - 22:35
Document Date
Tue, 09/24/2019 - 00:00
Meeting Description
Board Of Aldermen
Document Type
Minutes
Meeting Date
Tue, 09/24/2019 - 00:00
Page Number
9
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/boa_m__092420…

Special Bd. of Aldermen — 09/24//2019 Page 9

So that’s a process that’s easily automated within AssessProd and that has percentages. So it’s not that we’re
not taking resident's idea; we are but we are in that crucial time where we are moving from one software to
another. We could look to see if there is the ability to automate a letter on a change; | would assume it was a
change to your Deed?

Alderman Klee

Yeah | think that’s the way it came in. | wrote it down, | think it was, no | guess | didn’t write it down. Something
like the HS something. It was the HCRD or something like that that changed and actually brought the property
line down a little bit. Madam President may | just ask, OK, the other question | have which is my biggest
concern of everything you did. What happens if Thursday comes and we don’t get any? Do we throw it out
again?

Ms. Kleiner

Yes, yes we do. | would hope that maybe some of the firms that attended the pre-bid meeting might be willing to
give us some reasons why? Was there something in the RFP specifically? | think that the RFP, it is very
thorough so we are asking for a lot of communication and we are expecting them to make continuous entries to
get into the homes. So | am really thinking that is not going to happen. Purchasing has assured me this
morning when they told me that, that it is common for RFP’s to come in that afternoon, all at once, so I’m going
with that.

Alderman Klee

Thank you.

ADJOURNMENT

MOTION BY ALDERMAN O’BRIEN TO ADJOURN
MOTION CARRIED

The meeting was declared adjourned at 7:38 p.m.

Attest: Susan K. Lovering, City Clerk

Page Image
Board Of Aldermen - Minutes - 9/24/2019 - P9

Board Of Aldermen - Minutes - 9/24/2019 - P10

By dnadmin on Sun, 11/06/2022 - 22:35
Document Date
Tue, 09/24/2019 - 00:00
Meeting Description
Board Of Aldermen
Document Type
Minutes
Meeting Date
Tue, 09/24/2019 - 00:00
Page Number
10
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/boa_m__092420…

Special Board of
Aldermen

_, Assessing Department

7 Update

September 24, 2019

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Page Image
Board Of Aldermen - Minutes - 9/24/2019 - P10

Board Of Aldermen - Minutes - 9/24/2019 - P11

By dnadmin on Sun, 11/06/2022 - 22:35
Document Date
Tue, 09/24/2019 - 00:00
Meeting Description
Board Of Aldermen
Document Type
Minutes
Meeting Date
Tue, 09/24/2019 - 00:00
Page Number
11
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/boa_m__092420…

Note: Staffing levels have remained the same. Karina Ochoa
joined the Administrative Services office as the
Administrative Assistant and provides support to the
department and director.

This summer, a junior from the Nashua High School, in the
Mayor's Internship program also assisted the department.
Pam Andruskevich, GIS Technician II, also plays an important Kim Kleiner |
role in the maintaining of property data through Pictometry | itecorof administrative Services.
and GIS mapping. |
Upon passing of R-19-176, Assessing will hire a temporary os
Assessor for 3 to 6 months, part time up to $20,000. |

Louise Brown on | ere, | pe, |

5 2 | Assessor, Commerical | Assessor, Commerical | Assessor, Residential | Assessor, Residential

Supervisor, Assessing | : | ; : 1 |
hein | Greg Turgiss Doug Dame | Gary Turgiss Mike Mandile

| Lynn Cameron | Amanda Mazerolle

oe, | Assesing Admin | Assessing Admin
P Specialist] Specialist |

| |

| |

Page Image
Board Of Aldermen - Minutes - 9/24/2019 - P11

Board Of Aldermen - Minutes - 9/24/2019 - P12

By dnadmin on Sun, 11/06/2022 - 22:35
Document Date
Tue, 09/24/2019 - 00:00
Meeting Description
Board Of Aldermen
Document Type
Minutes
Meeting Date
Tue, 09/24/2019 - 00:00
Page Number
12
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/boa_m__092420…

Assessing Improvement Mind Map

Patriot Munis Tax

Training _ Metrics

Software

Applications Full

Measure
and List

Admins eae

Review
Property
Values

Physical Office Building
Space Permits

Board of Customer
Assessors Service

Page Image
Board Of Aldermen - Minutes - 9/24/2019 - P12

Board Of Aldermen - Minutes - 9/24/2019 - P13

By dnadmin on Sun, 11/06/2022 - 22:35
Document Date
Tue, 09/24/2019 - 00:00
Meeting Description
Board Of Aldermen
Document Type
Minutes
Meeting Date
Tue, 09/24/2019 - 00:00
Page Number
13
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/boa_m__092420…

Five Key Areas of Improvement

1. Transparency/Customer Service

2. Efficiency/ Data Collection
3. Procedures /Communication
4. Property Data Accuracy

5. Software / Program Applications

Page Image
Board Of Aldermen - Minutes - 9/24/2019 - P13

Board Of Aldermen - Minutes - 9/24/2019 - P14

By dnadmin on Sun, 11/06/2022 - 22:35
Document Date
Tue, 09/24/2019 - 00:00
Meeting Description
Board Of Aldermen
Document Type
Minutes
Meeting Date
Tue, 09/24/2019 - 00:00
Page Number
14
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/boa_m__092420…

Transparency and Customer Service

Tools and Information for the public reorganized for easier navigation — “Popular Links” Buttons
Additional tools and information added: Residential Assessment Information Guide, Understanding
NH Property Tax, Explanation of your Tax Bill, Understanding of your Property Card.

Property Card Access:
Online Access of your Property Card - updated once a year, the card represents your December
Tax Bill.
Online Request for your current, “live” Property Card — emailed to you with instructions on how
to read it.

The "Assessing Monitor" Newsletter — Issued monthly will include important dates and deadlines, notice
of changes and updates within the department, and general information to increase
transparency regarding the assessing function. Residents can sign-up to receive by email.

Board of Assessors:
Meetings — Now televised on Ch. 16, recorded and available on You Tube. Minutes are verbatim
and available on the website.
Email Address created for members of the public to contact the Board of Assessors,
BOASSESS@nashuanh.gov.

Page Image
Board Of Aldermen - Minutes - 9/24/2019 - P14

Board Of Aldermen - Minutes - 9/24/2019 - P15

By dnadmin on Sun, 11/06/2022 - 22:35
Document Date
Tue, 09/24/2019 - 00:00
Meeting Description
Board Of Aldermen
Document Type
Minutes
Meeting Date
Tue, 09/24/2019 - 00:00
Page Number
15
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/boa_m__092420…

Efficiency / Data Collection
Scheduling - Administrative staff scheduling Assessor residential appointments.

Hiring of Temporary Employee to assist with inspections (requires passage of R-19-176).

Weekly Assessor Meetings — increasing communication with internal departments. Ex. Economic
Development / Building Dept. Discussion on properties, consistency of methods, peer review.

Updated Sales Letters — A questionnaire sent to residents to request and verify details of their sale. Over
1,179 have been mailed, 304 returned.

Letters of Assessment Change — Sending a letter to residents if their assessment has increased more
than $20,000. due to data corrections ($424.00/a year).

Research of Best Practices/Consulting — Recording of all visits promptly on property record card in CAMA system.

Purchase of Tablets/ APS Mobile — will allow data entering, online sketching in the field. (requires
passage of R-19-176).

Property cards revision notification — including the property card in the mailing to residents of any
abatement denials or approvals made by the Board of Assessors for the residents review.

Page Image
Board Of Aldermen - Minutes - 9/24/2019 - P15

Board Of Aldermen - Minutes - 9/24/2019 - P16

By dnadmin on Sun, 11/06/2022 - 22:35
Document Date
Tue, 09/24/2019 - 00:00
Meeting Description
Board Of Aldermen
Document Type
Minutes
Meeting Date
Tue, 09/24/2019 - 00:00
Page Number
16
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/boa_m__092420…

Procedures / Communication
Weekly staff meetings — review of data, procedures.

Departmental Updates — to the Board of Assessors each meeting

Review of Board of Assessors By laws — After the appointment of the 3 member, the board is currently
reviewing.

Review of Assessment Audit reports — by Director. Director is informed of all assessment changes over
$20,000. Conducts review of Assessing Audit Logs.

Procedure Manual — Administrative/Assessor — internal procedures, “live” document — will be amended.
New AP5 software, continued consulting on best practices and the Full Measure and List will require
updates to this manual.

Rotating attendance at NHAAO meetings by Assessors — continuous education.

Binders created for Board of Assessor meetings.

Mileage/Field Logs - Required by all assessors, reviewed and approved by the director. Verified against
schedules from Administrative staff when applicable.

Page Image
Board Of Aldermen - Minutes - 9/24/2019 - P16

Board Of Aldermen - Minutes - 9/24/2019 - P17

By dnadmin on Sun, 11/06/2022 - 22:35
Document Date
Tue, 09/24/2019 - 00:00
Meeting Description
Board Of Aldermen
Document Type
Minutes
Meeting Date
Tue, 09/24/2019 - 00:00
Page Number
17
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/boa_m__092420…

Property Data Accuracy

R-19-159 - BONDING REQUEST FOR FULL MEASURE & LIST and REVALUATION APPROVED

The Nashua Board of Aldermen approved the bonding request to fund a Full Measure & List and
Revaluation at the August 13th meeting. This was one of the major recommendations from the
Management Audit completed last spring and presented to the BOA on March 7th, 2019. Nashua issued a
request for proposal (RFP) on August 28th to ensure as many qualified contractors as possible have the
opportunity to submit proposals.

September 5th — Non-Mandatory Pre-Proposal Meeting — Two firms attended, Vision Government

Solutions and Tyler Technologies.
September 9th — Deadline for Vendor Questions. No additional questions were received.
September 11th — Answers/Clarifications from Pre-Bid meeting were posted.
September 26th — RFP Responses Due by 3PM.

Team has been established from Purchasing, Assessing, Finance, Economic Development, and Legal to
review the proposals.

EYB - We will address during the revaluation of the city's reliance on the Effective Year Built (EYB). This was
also one of the recommendations included in the Management Audit and discussed publicly with the Board

of Aldermen in March.

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Board Of Aldermen - Minutes - 9/24/2019 - P17

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