Search

DESMAN

Page 2 of 20

2- CURRENT CONDI

2E

2F

2G

Zoning (Parking
Requirements)
Assessment

Existing Conditions
Assessment

First Public Forum

Nashu

Engineering, Planning,
Landscape Architecture
a sas bot sa

'
NEW HAMPSRIRE'S GATE CITY 4 MILONE & MACBROOM

Review how the City manages parking demand associated with 1) The Consultant Team will review the existing parking requirements impacting the
new development and/or change of use. Analysis to include
assessment of feasbility of allowing overnight parking and
practical application of in lieu fees including proposed

subsidized rate.

Consolidate work-to-date and review with Project Team

Outreach to general public to introduce engagement and
solicit input on existing conditions. This the first of three
forums for the general public, this will be oriented towards

drawing out input from the community about what is or is not

working within the existing parking system.

provision of parking in downtown including but not limited to: Parking requirements
per zoning; Acceptable waivers to these requirements; Alternates to existing waivers.
2) Analysis will benchmark existing requirements relative to comparable/aspirational
communities and industry best practices.

1) This would be 2nd meeting of Project Team. 2) Meeting would be to go through PPT
developed to summarize work to date. 3) Meeting would be followed with draft
deliverable for review

1) Meetings to be scheduled and arranged by the City. 2) First meeting will be "town

hall style" with an information presentation at the outset followed by an open question-
and-answer and comment session. 3) Consulting team will provide not more than five
(5) large scale maps illustrating existing conditions 4) Consulting team will record and
present meeting summary to the City within one (1) week after each set of meetings.

Confidential

2/26/2020

DESMA

Page 3 of 20

Engineering, Planning.
L rehifecture

Nashua ical

NEW HAMPSHIRE’S GATE CITY “Ss MILONE & MACBROOM

(Enforcement)

be on how enforcement is staffed and administered exclusive
of topics addressed in 3E, 3F, 3G.

Confidential

comparable/aspirational communities where feasible. 4) Recommendations will include
estimates of additional staffing needed and associated costs, as appropriate.

Scope
Item # Description Purpose Assumptions

1) In conjunction with first public forums, consultant will: design, execute, and analyze

5 ‘ ‘ an online survey. 2) Survey questions will be vetted with Project Team as part of

wl é Capture feedback from the community regarding current st we i : 5

= 2H First Survey ms Existing Conditions Assessment meeting & presentation 3) Survey period will be

a sonaitions: fourteen (14) days, commencing evening of public forum 4) Survey analysis will be

w

2 available two (2) weeks after survey closes

w

S 1) Consultant will provide flyers and press releases notifying the general public about

E the First Public Forum to the City at least two weeks in advance of the event. 2)

= Consultant will provide flyers and press release notifying the general public about the

2 . : Bie Ea h | publi i ect oroeress thrush First Survey at least two weeks in advance of the event. 3) Consultant will provide PDFs

2 2) First Pestle Forum =e ucate the general public regarding project prog B of First Public Forum presentation and any boards or other materials within 24 hours

& Media: Materials the. Ist phase after the event. 4) Consultant will provide a summary (based on deliverable from 2G) of

3 the public meeting within 48 hours after the event. 5) Consultant will provide a

nN summary of survey results (based on deliverble from 2H) within 48 hours of issuance of
2H deliverable.
The consultant will meet with City personnel to review all aspects of their current
parking and transportation systems operations including, but not limited to: Parking

City Personnel Gain understanding of system operations, objectives, mission, enforcement; Ticket adjudication; Citation processing; Fee collection and processing;
as Interviews and requirements Parking permit issuance and management; Facility maintenance; Equipment
maintenance; Departmental staff training and evaluation; Collaboration with other
municipal agencies; Communications to the general public.
The consultant will review all SOPs and other documentation germane with the
Policies/SOPs & NRO Gain understanding of system operations, objectives, mission, preceding items. 1) Review will include benchmarking with comparable/aspirational
a Review/ Analysis and requirements communities as feasible, 2) Review will include comparison with’ industry best

practices, as appropriate

5 Review day-to-day maintenance activities not included in 1) Review will be high-level and focused on how maintanence services to facilities and

S 3c Operational Review condition appraisal scope of work or other scope items (see 3! systems are scheduled and delivered. 2) Review will include comparison of industry

3 (General Maintenance) & 3J). Primary focus will be on staffing and work order best practices where appropriate. 3) Recommendations will include estimates of

a management. additional staffing needed and associated costs, as appropriate.

a

5 rr , 1) Review will bebe focused on how enforcement is executed from a staffing

- Review of how enforcement personnel are trained, scheduled, ; re : aie . :

& Operational Review evaluated, and coached for performance. Focus will primarily PeRpeEtve and.general palletes. ) Review wall include sompatisan of industry Dest

a 3D " ’ practices where appropriate. 3) Review will include benchmarking with

o

en

2/26/2020

1) i S I} { \ Na shu a Lamienpe areca
anid Environmental Science
a ck NEW HAMPSHIRE’S GATE CITY “Ss MUILONE & MACBROOM

1) Benchmarking will focus on fees and fines by type. 2) Analysis will also include
evaluation of intent/objectives of fee and fine setting. 3) Analysis will include reference
to industry best practices where appropriate. 4) Will include recommendations for new

Benchmarking current fees and fines relative to comparable/
3E Fees/Fines Comparisons aspirational communities and evaluation relative to stated

ehicctives rates where warranted.
1) City will provide access to descriptions of adjudication process and statistics on
historical hearing and decision rates. 2) Review will include benchmarking with
. foe . me comparable/aspirational communities where feasible. 3) Review will include
3F Ticket Adjudication Review and evaluate the process for appealing tickets

comparison of industry best practices where appropriate. 4) Will include
recommendations for changes in process where warranted. 5) Recommendations will
include estimates of additional costs, as appropriate.

Page 4 of 20 Confidential 2/26/2020

DESMA

Page 5 of 20

**
\

|
i

Engineering, Planning,

Latidecape Architecture
and Environmental Science

a

Scope

Item # Description Purpose

Assumptions

3 - OPERATIONS ASSESSMENT

Review the current process for issuing and tracking citations,

3G Citation Process ‘ i z
including collections

Parking Permit Issuance & Review the current process for issuing and managing on- and

3H Management off-street parking permits
Review day-to-day maintenance activities not included in
31 Facility Maintenance condition appraisal scope of work or other scope items (see
Program Evaluation 3C). Primary focus will be on SOPs, processes, procedures,
technique, and equipment.
TT + MISIAReRTIE® Review maintenance activities specific to meters and other on-
3) ae n street equipment such a feasbility of introducing dynamic

Program Evaluation egexcie cae
occupancy monitoring or wayfinding.

Review of how operations, maintenance, and administrative
personnel are trained, scheduled, evaluated, and coached for
performance

3K Staff Training Evaluation

Confidential

1) City to provide current SOPs and historical citation issuance and collections data. 2)
Review will include an inventory of existing citation equipment and back-end systems.
3) Analysis will also include evaluation of intent/objectives of citation issuance. 4)
Review will include benchmarking with comparable/aspirational communities where
feasible. 5) Review will include comparison of industry best practices where
appropriate. 6) Will include recommendations for changes in technology/ processes
where warranted and may include recommendations for other actions to meet stated
intent/objectives.7) Recommendations will include estimates of additional costs, as
appropriate.

1) City to provide current SOPs and historical permit data. 2) Analysis will also include
evaluation of intent/objectives of permit programs. 3) Review will include
benchmarking with comparable/aspirational communities where feasible. 4) Review
will include comparison of industry best practices where appropriate. 5) Will include
recommendations for changes in technology/ processes where warranted and may
include recommendations for other actions to meet stated intent/objectives. 6)
Recommendations will include estimates of additional costs, as appropriate.

1) Review will be specific to off-street parking facility janitorial maintenance program.
2) Review will include maintenance equipment inventory. 3) Review will include
comparison of industry best practices where appropriate. 4) Will include
recommendations for changes in technology/ processes where warranted and may
include recommendations for other actions to meet stated intent/objectives. 5)
Recommendations will include estimates of additional costs, as appropriate.

1) Review will be specific to on-street parking equipment functionality and maintenance
program. 2) Review will include on-street equipment inventory, including wayfinding
signage. 3) Review will include comparison of industry best practices where
appropriate. 4) Will include recommendations for changes in technology/ processes
where warranted and may include recommendations for other actions to meet stated
intent/objectives. 5) Recommendations will include estimates of additional costs, as
appropriate.

1) Review will include comparison of industry best practices where appropriate. 2)
Review will include benchmarking with comparable/aspirational communities where
feasible. 3) Recommendations will include examples of recommended additional
trainings, processes, job descriptions, etc.

2/26/2020

Ml Engineering. Planning,
I) [} \ \ \ Nashua nee ers
iu TRL NEW HAMPSHIRE’S GATE CITY “Ss MILONE & MACBROOM

. . . . . < 1) Review will include comparison of industry best practices where appropriate. 2)
Collaboration with other Review of how the Parking Department interacts/coordinates 5 si . . — ba
3L : A : . : Review will include benchmarking with comparable/aspirational communities where
Muncipal Agencies with other public agencies .
feasible.
1) Task will include an evaluation of the City's current print literature regarding parkin
Evaluation of Evaluation of Parking Department communications with a ) d y . P : 6 6 pe 5
an : Laie A services and parking management, web pages, media campaigns, etc. 2) Focus will be
3M Communication to focus on how to improve external communications with the 7 : 7 5 ary f
. ‘ 2 ; on how to better disseminate consumer information. 3) Task will include benchmarking
General Public general public regarding parking management. i SPE ue.
against comparable and aspirtational communities.
1) Benchmarking will focus on permits by type. 2) Analysis will also include evaluation of
: Benchmarking current permit rates relative to comparable/ . ) mae E . P ¥ yP ; ) ¥ 7
Permit Rates for On- and a se . k intent/objectives of rate setting. 3) Analysis will include reference to industry best
3N . aspirational communities and evaluation relative to stated . . a. .
Off-Street Parking AbineINES practices where appropriate. 4) Will include recommendations for new rates where
warranted.

Page 6 of 20 Confidential 2/26/2020

DES)

\\

Nashua

NEW HAMPSHIRE’S GATE CITY

tectiere
1 anit E mental Science

YS MILONE & MACBROOM

Description Purpose

Assumptions

Snow Emergencies

. Review how the City currently manages snow emergencies.
Evaluation

Benchmarking current transient rates relative to comparable/
aspirational communities and evaluation relative to stated
objectives

Transient Rates for On-
and Off-Street Parking

Consolidate estimates of capital and/or operational costs
and/or savings and/or increased revenues from preceding
analysis

Cost/ Benefit Assessment

PPT Summary Summarize initial findings and recommendations in a PPT.

All the preceding work will be summarized in a technical

Tan iebert memorandum and issued to the City for review and comment.

The consultant will meet with the City to receive comments,
revise the draft as appropriate, and incorporate it into a final
report.

Review Session

1) Analysis will also include evaluation of intent/objectives of program. 2) Review will
include benchmarking with comparable/aspirational communities where feasible. 3)
Review will include comparison of industry best practices where appropriate. 4) Will
include general recommendations for changes in technology/ processes where
warranted and may include recommendations for other actions to meet stated
intent/objectives.

1) Benchmarking will focus on rates by type of facility and location. 2) Analysis will also
include evaluation of intent/objectives of rate setting. 3) Analysis will include reference
to industry best practices where appropriate. 4) Will include recommendations for new
rates where warranted.

1) Task involves developing centralized estimates of projected labor, material, and/or
financial costs AND/OR enhanced revenues associated with proposed
recommendations. 2) City to provide historcial operating revenue or expense data as
needed to assist in developing projections. 3) Provided projections are conceptual in
nature and will not warranty actual performance if implemented.

1) PPT will not exceed 60 slides in total. 2) PPT will highlight general methodology and
major findings and recommendations.

1) Task report will in be draft report format, sans Executive Summary and front cover.
2) Task report will only cover Task 3 analysis and deliverable. 3) Task report will be
delivered at the same time as PPT. 4) Task report to provide supporting analysis for
recommendations in PPT.

1) This would be 3rd meeting of Project Team. 2) Review session will be scheduled and
occur within ten (10) business days of issue of draft report. 3) City to provide both
verbal and written comments for revision. 4) Session is limited to Project Team
members.

Scope
Item #

30
3P

i

2

we

=

w

w

Lu

w

“a

<

2

3 3Q

K

<

c

Lu

o

°

os) 3R
3T
3U
4A

= 4B

lu

=

w

ry

Page 7 of 20

Develop a parking demand model using ULI and ITE
methodology and calibrate it to existing conditions utilizing
occupancy data, existing land use data, and current modal
splits.

Develop Parking Demand
Model

Develop Emerging
Development
Assumptions

Develop assumptions regarding emerging developments likely
to impact downtown Nashua in the next 10 years.

Confidential

1) City will provide an inventory of existing, active land uses by building and block
across the whole of the study area. 2) Neither DESMAN nor M&M will be responsible
for field checking the validity of provided land use inventory data. 3) City will identify
those properties vacant or subject to other land uses at the time field counts were
executed,

City will provide assumptions regarding: 1) Absorption of existing vacant space within
the study area; 2) Known and/or planned new developments in the study area; 3)
Anticipated development associated with the City’s Master Plan; 4) Anticipated changes
in modal split associated with changes in transit service and/or offerings.

2/26/2020

DESMAN Nashua Ses

NEW HAMPSHIRE'S GATE CITY 4s MILONE & MACBROOM

Model Future Demand for Model future parking demand on a project-by-project basis for 1) Using emerging development data, the consultant will quantify and qualify
ae a 10-Year Period a period of ten (10) years . projected shortfalls by project, block and impacted user types.
1) All the preceding work will be summarized in a technical memorandum and issued to
the City for review and comment. 2) Report will include recommendations for which
Consolidate preceding analysis and projections into a single parcels the consultant would recommend the City acquire to support future
source document development and when/ under what conditions the City should seek to acquire these
parcels, as well as a rough estimate of potential capacity for each parcel as surface
and/or structured parking.
1) This would be 4th meeting of Project Team. 2) Review session will be scheduled and
occur within ten (10) business days of issue of draft report. 3) City to provide both
verbal and written comments for revision. 4) Session is limited to Project Team
members.

4 - FUTURE NEEDS ASS

4D Task Report

The consultant will meet with the City to receive comments,
4E Review Session revise the draft as appropriate, and incorporate it into a final
report.

Page 8 of 20 Confidential 2/26/2020

DESMAN

Engineering, Planning,

Landscape Architecture
asnua Selembererie scan

REW HAMPSNIE’S OATE CITY 4S MILoNE & MACBROOM

Scope
Item # Description

Purpose

Assumptions

Page 9 of 20

5 - FINAL DELIVERABLES/ REPORT

SA Strategy Development

Create a PPT Version of

B
° Whole Report

Second Public Forum

oe Public Media Materials

5D Second Public Forum

5E Second Survey

5F — Implementation Plan

Prepare near (0-3 years), mid- (4-6 years), and long-term (7-10
year) recommendations for addressing issues defined under
Existing Conditions, through the Operational Assessment, or
during projections of Future Demand.

Consolidate all work to date into PPT detailing process and
recommendations to date.

Educate the general public regarding project progress through
the 2nd and 3rd phase

Outreach to general public to present draft strategies and
recommendations.

Capture feedback from the community regarding current
conditions.

Develop Implementation Plan for final recommended
strategies

Confidential

Recommendations will include a written narrative comprised of: 1) Identification of the
issue to be addressed; 2) Description of how the option/initiative will address the issue;
3) Review of potential benefits and liabilities; 4) Description of how it might be
implemented, by whom, and under what conditions; 5) Estimate of associated costs; 6)
Proposed implementation process; and 7) An example of where the initiative has
succeeded previously.

1) Review of draft PPT will be the 5th meeting of the Project Team. 2) Revised PPT will
become basis for next Public Meeting & continuing stakeholder outreach.

1) Consultant will provide flyers and press releases notifying the general public about
the Second Public Forum to the City at least two weeks in advance of the event. 2)
Consultant will provide flyers and press release notifying the general public about the
Second Survey at least two weeks in advance of the event. 3) Consultant will provide
PDFs of Second Public Forum presentation and any boards or other materials within 24
hours after the event. 4) Consultant will provide a summary (based on deliverable from
5D) of the public meeting within 48 hours after the event. 5) Consultant will provide a
summary of survey results (based on deliverble from 5E) within 48 hours of issuance of
5E deliverable.

1) Meetings to be scheduled and arranged by the City. 2) Second meeting will be "town
hall style" with an information presentation at the outset followed by an open question-
and-answer and comment session. 3) Consulting team will provide not more than ten
(10) large scale boards and/or illustrations 4) Consulting team will record and present
meeting summary to the City within one (1) week after each set of meetings.

1) In conjunction with second public forums, consultant will design, execute, and
analyze an online survey. 2) Survey questions will be vetted with Project Team as part
of draft PPT meeting & presentation 3) Survey will focus on gather reactions to
proposed strategies/recommendations. 4) Survey period will be fourteen (14) days,
commencing evening of public forum. 5) Survey analysis will be available two (2) weeks
after survey closes

1) Project Team will meet for an 6th time to review survey results and decide on final
strategies/ recommendations. 2) Implementation plan will identify: a) Events and/or
conditions triggering a recommended initiative; b) Supporting measures needed to aid
in implementation; c) Agency and/or official responsible for the initiative; d) Estimated
costs to execute; e) Potential revenues sources to offset costs.

2/26/2020

DESMA

Page 10 of 20

=
1

5G

5H

5I

5J

Formal Draft Report

Final Report Public Media
Materials

Report Presentation

Final Report

Consolidate all prior work into a formal draft report presenting

proposed plan

Educate the general public regarding project progress through

the issue of Final Draft Report.

Present the Draft Final Report to Board of Alderman or other

body ina public hearing

Nashua

a Architecture
and Environmental Schenice

'
NEW HAMPSHIRE'S GATE CITY UN MILONE & MACBROOM

Feedback from presentation and other received comments

will be incorporated into a final document.

1) ) Report draft will be presented to Project Team for review at least ten (10) business
days before review session. 2) Review session will represent Project Team's 7th
meeting. 3) City to provide both verbal and written comments for revision

1) Consultant will provide flyers and press releases notifying the general public about
the presentation of the final draft report to the City at least two weeks in advance of
the event. 2) Consultant will provide PDFs of the presentation and any boards or other
materials within 24 hours after the event. 3) Consultant will provide a summary of
meeting minutes (51) within 48 hours after the event. 4) At the City’s discretion,
Consultant will provide a PDF of the draft final report to the City for posting and
distribution.

1) City and Project Team to determine appropriate forum and occasion. 2) Report will
be presented in PPT. 3) Draft report will be provided to the City of posting online, at
their discretion, for review and comment. 4) Comment period not to exceed fifteen (15)
business days after presentation.

1) Final report will be issued within ten (10) business days after the close of comments.
2) PPT will be revised accordingly as well. 3) All deliverables will be provided in
electronic formats to the City and one (1) hard copy.

[TOTAL COST

Confidential

2/26/2020

NEW HAMPSHIRE’S GATE CITY

Estimated Proposed
Responsibility Deliverable Labor (Hours) Cost
: Meeting agenda and meeting minutes (stand al
DESMAN to prepare agenda and take minutes. M&M PM to attend. ves Dernigutes (rend ionic 8 5 1,400.00

document).

Stud d tive describing definiti
DESMAN to prepare an official map once the study area has been defined and | ey ace tebe es Se eae Included in Kick- Included in Kick-
included in the technical memorandum referenced

narrative describing the logic of the definition. in OF Off estimate Off estimate

DESMAN. Note: While "Stakeholder Outreach" will occur in multiple phases of
the project and it is not assumed to be confined to any particular phase.
Rather DESMAN will attend meetings and hearings as requested by the City
throughout the course of the engagement as opportunities arise.

Email narrative describing meetings and outcomes
to be delivered after each meeting. Narratives will 20 S 2,500.00
be condensed and included in the final draft report.

Brief narrative describing meeting outcomes
DESMAN to facilitate and document. included in the technical memorandum referenced
in 2F.

Included in Kick- Included in Kick-
Off estimate Off estimate

M&M to prepare materials, reports, press statements, etc. and issue to the PDFs of project deliverables, bi-weekly project

20 2,000.
City. City is responsible for transmission/publicaltion of materials. updates, press releases ° eee

Ve : Tables, maps, and graphics plus narrative describin
DESMAN. Quoted fee assumes provision of 2 Planners and 2 field surveyors to p grap s Pp : : 8
methodology and analysis included in the technical

execute inventory during the course of standard (8 hour day). Based ona 32 S 4,000.00

Tere ee era TOR AE tases Baa Pee memorandum referenced in 2F. Tables and maps
i Y area, p prep PS, Brapnics, ee will be GIS compatible

DESMAN with City support. Quoted fee assumes provision of 2 Planners and 2

. ; Tables, maps, and graphics plus narrative describin
field surveyors from DESMAN to execute inventory during the course of two PS, a ¥ s

methodology and analysis included in the technical

representative weekdays and two City personnel. Based on the defined study : 40 S 5,000,00
‘ f s memorandum referenced in 2F. Tables and maps
area, plus time to prepare maps, graphics, tables, etc. DESMAN will prepare all .
i . ‘ . . R will be GIS compatible
field survey materials and orientation for City personnel prior to execution.
Quoted fee assumes provision of one field surveyor from DESMAN executing Tables and graphics plus narrative describing
from 10 am until 6 pm on one representative weekday, plus time to prepare = methodology and analysis included in the technical 16 S 800.00

tables, graphics, etc. memorandum referenced in 2F.

Page 11 of 20 Confidential 2/26/2020