Board Of Aldermen - Agenda - 7/12/2022 - P68
Work Order No. 6
marketing plans and forecasts computer software (including without limitation, source code, object code and
manuals}, Customer billing or order information, technical information regarding Customer’ products or services,
prices offered to or paid by Customer, future development and expansion or contraction plans of Customer, sales
and marketing plans and techniques, information concerning personnel assignments and operations of Customer
and matters concerning the financial affairs, future plans and management of Customer. CSC agrees to take
reasonable efforts, consistent with the efforts it takes to protect its own Confidential Information, to protect the
confidentiality of Customer Confidential Information and shall not except where required by law, disclose, or use
other than as permitted by this Work Order, Customer Confidential Information without Customer’s prior written
consent. In the event of breach or a threatened breach of this section, Customer shall have the right to seek specific
performance and to seek injunctive relief in addition to any and all other remedies and rights at law or in equity,
and such rights and remedies shall be cumulative. This section shall survive the termination of this Work Order ,
regardless of the cause of termination.
During the term of the Work Order, CSC grants Customer a limited, nonexclusive, nontransferable right to access
and use the Website in accordance with the provisions of the Agreement, the Work Order, and this Work Order.
Customer acknowledges and agrees that CSC is in the business of designing and hosting databases and that nothing
in this Work Order shall be construcd to prevent CSC from providing to third parties services which arc the same
and/or similar to the Services provided hereunder, or from using or otherwise exploiting the CSC Confidential
Information or other materials developed solely by CSC and used in performing the Services hereunder, provided
that CSC does not breach its obligations with respect to the Customer Confidential Information, or otherwise use
or infringe Customer’s Intellectual Property Rights. Notwithstanding the foregoing, CSC shall not use any
materials, that are developed as part of the Services and are specific to Customer’s business, for any other customer
of CSC.
5. Installation of Updates and Upgrades
Updates may include correction of Nonconformities. During the term, CSC will install all Updates and all
Upgrades at no additional charge to Customer.
6. Scheduled Maintenance
CSC, unless as otherwise mutually agreed by Customer, may undertake scheduled maintenance of its or their
production facility systems between the hours of Sunday 12:01 AM to Sunday 6:00 AM eastern time each week.
7. Disaster Recovery
CSC disaster recovery and backup plans are in place for all customers. The systems are maintained 24 hours per
day with CSC personnel on-call in the event of an emergency. Backups are kept electronically in an alternate data
center to support restoration or disaster recovery operations. These guidelines minimize the amount of down time
CSC may experience in the event of disaster or catastrophic occurrence. Backups are made daily, weekly, monthly,
quarterly, semi-annually, and annually. Backup storage is managed by an automated system that generates dataset
history and is audited internally and externally. Plans are executed annually. There is off site disaster recovery as
well as contracted disaster recovery. The current disaster recovery plan relies on cold backups at varying locations,
for company owned data centers. For customers utilizing an AWS solution disaster recovery includes a 12-hour
return to operations and a 4 hours recovery point objective. CSC does not employ mirroring of production data.
The maximum amount of data lost it a complete disaster is 4 hours.
Normal Backups - Backups using industry standard backup software and methodologies are taken each night.
Once per week, a full backup will be taken of each server. On all other nights, an incremental backup is taken
incorporating all files changed since the previous full backup was taken. Additional backups can be scheduled
upon 24-hour notice from Customer, including any special procedures.
Database Backups - AWS the CloudEndure product is used to store backups at an alternate AWS location to
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