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Page |23—EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System

4.19 City Clerk

Business Hane Business: Business Subtype License Status Expiration Sate
: : 5 Tyee e
4.10.1 User-friendly and comprehensive, our Clerk Module "eh
provides users with detailed record tracking of all business, saa Ceoupstionsl ae Solar 92283 ating Ath 20,2017
contractor and animal licensing records. ere oe et ee Ea ae
LAUNEEY e514
Tosupmicns: Insurance & ent TPT active fre] 4, Soe

Wizards and a variety of other utilities allow for easy linking
of the licenses to the Property Management System.

Occupations! Grease |mercepler 8003228 Active Spril 25, 2017

Sewpaticnal Inovrance bgent Q992984 Extiad Soil 99. 201E

License types are easily created and managed within the _—— so see ee es
system using user-friendly interfaces. The contractor Sons esy 1850 Oban! Conan O78 Artiva Apa 30, 2017
licensing process links directly to the permitting, project,

planning system and records.

Cobia fet Seainations! ORVESOT active Apri 9, POT

Grease Iniercepior QO0S319 Active Apeil 30, 2918

MARCO'S PLAZA # EBS Occupations!

Staff can receive complaints via the citizen portal and process one sreee . Cetueslizns! Fe sfesssne! 5003197 Bepesy Janpem 1, 2018
F BEIOhAL BLD Doo petensi
violation records against licensees. The Hilman Group. Inc. --Gacupationst ‘vending Machine BD4I4 Active Apel 20, 3017
RIB CHIB 22 Qeonstises! Rashaesni TIG222 antes Ae G0, 2017
R RESOURCES Occupslions! Conerale ass Acive Agel 22, 2018
SFRINT FAST WIRELESS © Sccupationst Professicval QOORTE Exped Janwary 1, 2048
Opaesanal
SpayCan Ceaalive, LC Qemupatinnsl Personal Services DUNIEGE Active April 30, 2016
AT THE ABACH Geeuestianal Seton ‘Tanning Neil AUIPR Exehed Apt 39, 2018

4.10.2 Compliance to RFP: This module fully supports all the functional requirements of the RFP identified under
Specifications, 2 Scope of Services & See This RFP Section 8 — Addendum 1 Proposal Requirements items 175-
182.02

4.10.3 Features

[Business tnfo [nanectons | Illi - Online application & renewal process
ausines lnormation fos Automatically generate license renewal
lenitaaetane [ncaa | tate neem (OO notifications based on user-defined time intervals
see a oS a = - Process all fees and payments online and managed
— 1 eeu Sige within the invoicing and general ledger system
—_—.-— - Identify license types such as annual and
Boerst Nectar | Papectign Number | | Gometicersss require special perets.dnd/er mspectrers)
oe Te] ena PT] 2 [en temporary
OO oenrersem a eee — -Links to code enforcement system to process
2a) im | == wren tewee \puzi | violations and complaints related to businesses
a a] seme Lo - Generate Inspections and link operating permits
rorstanonn Tj rerwacorseecacs F] warmacmanrsiemear ok Tran "FE | _Create custom placards, reports, letters, forms

-Track additional certificate & insurance expirations

-Process Default and User-Defined Permits. All license types listed in 175-176.13 are fully supported.

Wagsys Software Solutions (888)304-0007 - Direct (845) 590-5820 - Dean.sefrin@wagsys.com

Page |24— EXHIBIT C - City of Nashua, NH
RFP061 1-033116 —Licensing, Permitting, Code Enforcement and Land Management System

4.10.3.1 Animal Licensing Features:

-Apply for new or renew a license. All licenses

& Home 4% New Registration & Help Topics / FAQ

link back to the property management system ose age
. . . Appacauen Oate” 08/2014 ey tae
- Automatic renewal notifications, process records one mae ES EET
online Vila the citizen portal £71 ts your intormation correct? You can update your sitormanon now,
- Track detailed animal information and upload frsttiame ee fist =e oD
required Vaccination, Spayed or Neutered _ =
. . - : . ot, State

certifications. Submit affidavit forms online vhome ia cnotisaess ESURTGSEAET
~Generate City-wide animal reporting. eae oo PRA eee ears
-Links to Invoicing and General Ledger System Tame dBote en ot « — berm 6 Year
for processing. Process online payments Commant Color + v Secondar, Cater : e Thee Cotor - ¥
- Identify lost animal feature via portal ~ gence Dag? ’ Guat Trained 06 - .

Spayedtieutered fw ee tema *

Dominant Breat + v

Diselawnet pa pie ee ae De eee we BRS -
4.17 Oniine Citizen Access

4.11.1
The Citizen Access Portal is fully customized to meet
the requirements of the RFP. The portal will launch as ; ie aan Creer ie er en
required, but in general launches from the City’s
. . . . = 1: Jor etenioee Wait sane tie Cty ot Honaeeh Connmiarste nade. Condes
existing web site in a seamless manner providing a 3
- = = Pron eniees Ree ict tase DAR pn ee ectetet Ue cat De tebe APR ROO IE aCe Hot ap comment
similar look and fee to the existing site. [cneiecrmirame eaechisemec peeing
| Soe ates Pipase Ratan Oe Lagiie Ree as BCDeNE Carter
fre snore

Jorritece - as mee Wie 0 bee batho Bees agit oabey reas ead hero goto «

4.11.2 Compliance to RFP: This module fully supports all the functional requirements of the RFP identified under
Specifications, 2 Scope of Services & See This RFP Section 8 — Addendum 1 Proposal Requirements items 299-
299.14

é ae ‘ail
4.11.3 Feature Support and Functionality 5 pee reeee
i Apply for 8 Permit
- File and manage complaints online. Check the status of all complaints and review i ConctifFiequest tnapestlon
investigator’s comments (if authorized) E
. : . [, Submt s Complaint
- Complaints are routed to the appropriate departments throughout the City based on user- a
| Apply tor a Licence

defined workflow routing procedures.

- Flags exist to track responses that are past due to ensure the public remains informed

- Apply for identified permits and monitor the application review process. Submitting
documents online and completing custom designed web forms match the.required data sets.
Fees are populated based on permit type and use. Online payment process makes it easy to pay and complete the
application.

- Apply for all licenses or renew a license. Receive automated renewal notifications.

oie 8 Cicence

Geil Ie
a

B Make a Payment

Wagsys Software Solutions (888)304-0007 - Direct (845) 590-5820 - Dean.sefrin@wagsys.com

Page [25 — EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System

» My Parcels

General Features — Citizen Dashboard My Permits

® My Complaints

Each authenticated user (citizen) has a custom dashboard. All the
records associated with the user are displayed within an accordion » ty Licenses

style display. The user can instantly identify all the fines/fees w My Viotations

owed to the City across all modules and can instantly pay the total, 44, projects

of all the invoices using our statement system or can pay individual — , wy imoies

invoices. smtiyen t pr

lps

» My Inspections

All payments are resolved via the payment processor and each ‘can isa — 17 Sor en owe, sttonee yavnamet
invoice, and fee/fine are marked as paid. The calling records are ranterd, CF Obs
16-0016 WECKELARA HOTEAE, 272 CLAM TRAL AVL, HORWIOIEL 26 -G1 UB 2918 BE-ZI

IAPROMEMENT CT 06160: 3826

reconcilied and the general ledger system is updated instantly with
real-time data. All of this data canbe ported over to the City’s 16.001 FRANCIS AWE narne cemen | -2016 01.96 2016 0429

accounting system.

The same functionality exists for each of the other available processes within the portal. Users can quickly get to
their parcels they own, properties they rent/lease, businesses they manage all within seconds and a couple mouse
clicks from within the portal

Complaint Oetatts

Complaint Processing ~ The system walks the
citizen through the complaint process. A printout is
available for the user. Each public account has a

citizen dashboard where the status can be checked. Deseton

The staff scheduling manager instantly receives the

complaint and the record is automatically routed to

the correct department or team for processing. Campin Type | ote! Tne

Coregiaint Manitiee eon co idx ADS

ial

» Record Details for Permi #14-0002

Inspection Request and Management -

¥ Inspections

Schedule or Request an lespection

Upcoming (7)

The user wizard walks the user through the
inspection request process identifying the correct

Any inspecitan with status ‘Open’ means # has been scheduled. An mapection wih sialus Reauvesied’ means @ is nol yet scheduled.

Displaying 1-7 of 7 results,

record. a ee errr
: . 14-0924 Bi -Rough Blectricat OS FAAOIG ORS —-Reschedded fan Watson QC
~ Users can View the Status of upcoming scheduled 1477 48- Plumbing Rough tn O7 2072054 O07 Open Angie Cangiaiosi
inspections and review those inspections already RAA024-08 81 -Rough Electrical 08/06/2014 12:08 pen Angle Cangiaiosi
. RIS-O011-05 Al- Footing 08/06/2074 01:08 Open angie Cangiatost
completed on the proj ect 15-0326 AZA- Footing Orains and Outlets 12/03/2015 01:12 Open Adam Price
16-0334 A2- Footing DIFtI2016 05:07 Open Adam Price
16-0330, ALB. Footing Drains and Outlets 01 709/2016 09:01 Open David H Poss Reacheduie,Concel

~As inspections are resulted, real-time updates are
pushed to the portal and the applicant, owner and/or

contractor are notified of the inspection results on Cempleiee (6)

their mobile devices. seuieenneaeienensnsareeaenennenenamnanreremmanaaeenans
14-0011 Az: Footing 03/05/2014 Fak a Cau 2

- Users can request to cancel or reschedule Scat Shem becca an = a cgarcon °

inspections. Staff are immediately notifed of the Masoness 2 teen ar cue Pte snes

requests and the scheduling manager module is ‘e099 st Foatng sovareter4 Pas — :

update.

Wagsys Software Solutions (888)304-0007 - Direct (845) 590-5820 - Dean.sefrin@wagsys.com

Page |26— EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System

Permit Applications and Permit/Project Review Status — The system wizard walks the user through the
application process. Staff-defined steps are followed and fees are automatically assigned and payments are processed
as required. Users can track the status of their permits via the portal dashboad. All required documents can be
uploaded to each record application. Staff can communicate with the applicant via the workflow/collaboration
system. Applicants are immediately notified of additional item requests as they are entered in the system

Apply For Permit

Step 1: Location » Step 3: Permit Step 4 Step &: Insurance Step 6: Documents Step 7: Review Step 8: Payment

Applicant Information

Cuck here to capy owner information fram previous step.

Applicant Name Bill Gau : —— Adelress [67 Seyhott Avene |

- 1 SS UUGELEEEEEEEEEEEEenemeteme
Emait bill. gau@wagsys. com i Phone j8455978835 i
Cell 8455978835

Fa sree mts nem mennninimnsstsoi

Cross Checking of Modules — The system will cross check other oe een Co
modules based on the setup configuration. Unpaid property taxes, _ Confirm Application with Open Violations = ;
open violations, unpaid fines/fees can all block the application |B The selected parcel has currently 6 open violations. Do you
process. The user, based on what is authorized by the City will want to go ahead with this permit application 2

receive custom warming messages. The system will either allow
or deny the application. |

i Show Violations Yes No

Ontine License Application ©
Online License Application and Renewal nas . «antares fan aca
Welcome to | ackawanna (uty's Orkee | centing System ising Tis <preM ena Can GubToT ADDIE ALLIS, pay fons. and Mark the statue of war Linense epplicanan You mut accpet

fee General Uecnier bein bylore pemomng your apsicetion:

Process
This is fully customized for the City. Detailed
information is provided.

You ID Fonictod i Nave o wal NY stain todncoratees Recep vit

The portal includes a complete interactive help guide for the public. “How to” Video recordings are available to
assist the public. This significantly reduces the support required by staff.

Like Permit and Project Applications, the system walks the user through the license application process. All fees
associated with the license application or renewal are processed online. The staff receive notifications of pending
applications for review, if required, via the staff dashboard. Payment are updated to the general ledger system and
exported to any accounting software.

Apply For License G@

P Step 2. License Slap 3: Officers Slep4:texcances “Step 5. Parcels ‘Step 6: Reweve Step 7: Payment

Parcels e

Wagsys Software Solutions (888)304-0007 - Direct (845) 590-5820 - Dean.sefrin@wagsys.com

Page |27— £XHIBIT © - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System

Gisplay Controt splay ALL we Display Crly OPEL iBy default, cols open comblamt: are disuleyed, Please chose reaured apton]

4.12.1 The Complaint module supports
community engagement. It allows for
inspections to be completed within a

20 complaings

complaint that was submitted online, via _ Semen Beene teen — come ee wae
phone, email or walk-in. The complaint 16-0002 404 New Vernon Road Union Code -vebicies and Farcang Perding
can be handled, inspected and, ifa = _ RA Ten Mareen Sosa iiaaeaaiii anal aaa
violation exists, linked directly to the 7s OC sonoma Ss a
violation record. Complaint types are TEE ego INS A en aN OES es
routed to specific departments for ABADOT incident7#43130 ¥ 44 Sullivan St Purlic Works - IceSrow Removal Pending
processing. Online users can track the ce eR IE NEON OE NEISE N
status of their complaint from within the ae ee means -_s “ean
“my dashboard” area of the citizen portal. ‘eager eee Bmpr ege arbagersantston Renae
Property related complaint records are root. er, ~ aS
trcidertttt2ey ot 4 Mair Steal budiee Departoant- Meise Related Parding
stored at the property management layer. (44-0060 144 07-4-7 34 60 Commerce Or Uniform Cade Life Safety Assigned

The system supports inspections,
notification processing, and assessment of fines and fees when applicable. All modules support unlimited text entry
fields. Property owners, inspectors, and complainants are notified via email and dashboard notifications based on

user-configured options.

4.12.2 Compliance to RFP: This module fully supports all the functional requirements of the RFP identified under
Specifications, 2 Scope of Services & See This RFP Section 8 — Addendum 1 Proposal Requirements items 322-326

4.13 Sysiem Tocls

¥

4.13.1 Queries and Reporting (system analylies)
* ®!

| {2 Main Reports

4,13.1.1 Each module has a query and reporting feature. Reports can be accessed from
within each module by clicking the reports button.

| {2 Parcel Reports

| {) Permit Reports

| ©) Project Reports

, © Complaint Reports

|
I
|
The query/report building is a user-friendly interface that allows user to select queries
|
| © Violation Repo
|
|
|

utilizing drop down lists and simple field population processes.

The report builder allows staff to select fields to display, order of those fields and
provides summary and grouping functionality, all without having to learn complex
query structures and matrix displays.

| (2 License Reports

inspection Reports

3 &

/ Insurance Reports

ad
i?
it
=
iB
é
2
8
ie

Backend complex query structures are supported via 34 party applications such as

Crystal Reports.
Query Results can be printed, used for bulk notification processing or exported to csv,excel, word, pdf, plus more.

4.13.1.2 Compliance to RFP: This module fully supports all the functional requirements of the RFP identified
under Specifications, 2 Scope of Services & See This RFP Section 8 — Addendum | Proposal Requirements items

272-281.9

Wagsys Software Solutions (888)304-0007 - Direct (845) 590-5820 - Dean.sefrin@wagsys.com

Page | 28— EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System

Fietds te be displayed LU Balt boas bas

Sanat te fly Fates Gas Fabs

4.13.1.3 Features:

-Maintain favorite reports and queries

-Export to almost any 3" party software
-Manage look and feel of output

-Automate cyclical reporting and bulk printing
- 3“ party tools and reporting are supported,
including TOAD and Crystal Reports

Beirinie Ltre 7
-Easily customize reports and queries sa te ora er he ea eat contin he fete ee
- Report preview options with output to PDF, MS
Excel, CSV, or MS Word formats. Data can be merged as required by the user.
(eens le ranean
[Bole Bring
File Date Application Parcel Location Quner Name Cemer Address Permit Type Peonit Use
Number Number
bebruary Ve-1ad JOO AOTRIG CHVILLE RD. Foundalion Only
2.2018 RIVER VIEW HOT RASS
LN
February 16-0168 7129630001 MOHEGAN NORWICH CITY OF 100 BROADWAY, Demolition Atl Other Demolition Uses
10, 2016 PARK- NORWICH, CT 06360
VARIOUS
February 18-0196 4560440036 326 WILLIAM W 326 WASHINGTON onimercial Semmercia! Fteraitlon-
48, 2018 WASHINGTON BACKUSHODSPITAL 8T. NORWICH, CT AdditioniAlteration Tenant Fit 0
8T INC TRE ESSE Occupancy Chas
3
Permits

System Analytics

CIVICgov provides a complete suite of analytic tools. It is based on a modular design, which allows it to be easily

customized and built upon.

Dashboard |. ..:-

Monthly Rev ag [epaact

ar
$45,210,463
Titan RRS ENUE

fe one ral
RES, sag BS sabe MEARS es
41,410 Teo 2,000
atest d dam, aT 30 til, OE fen erappletiqn:
Atel Products te can WG To
Pit Rens iant are SUSE
ose Purchave Meee
Seeset Pee arsiarn Page 48g 200

Sensi faquiries

ste
Won

Deke CPL EPO

S481 753
tote: Rez t

S10,398,90
Teeth COAT

Wagsys Software Solutions (888)304-0007 - Direct (845) 590-5820 - Dean.sefrin@wagsys.com

Page |29- EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System

4.94.2 GES

4.13.2.1 CIVICgov supports a variety of
mapping options and software applications. ~ ie

Popler foo | nyuapeseniel on Poytlar dee Pap

Our solutions take advantage of current 4 wk sclisuameta
mapping technology and analytics to optimize
and visualize government information real-

RS

time.
Our team has over 25 years of experience 3 S a
. . . . . . nm + Flootplain
designing and building information systems Vege a ” + Sevier
for government. 7 Water
2 @ » Search address / Account
u “ + Gat Directions

+ Heasure Histences

Ve as
‘i

* Priet

Features Supported:

- Links to parcel layer supporting property addresses and parcel numbers.

- Links provide real-time access to map data

- Queried data is displayed within map viewer. Maps viewed can be printed,
saved and emailed

- Detailed parcel, property, building and suite data is displayed within map
- Records including permits, complaints, violations, and inspections can be
created directly from the map

- Measuring tools are installed. Distance calculations, adjacent and abutter
property searches can be generated and results can be exported to csv for
bulk printing processing

-Various viewers can be configured as required

4.13.2.2 Compliance to RFP: This module fully supports all the functional requirements of the RFP identified
under Specifications, 2 Scope of Services & See This RFP Section 8 — Addendum 1 Proposal Requirements items
300-311

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Page |30— EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System

4.13.4 Mobile / fa-fieid Usage

(see also section 4.5 Inspection System)

-| 4.13.3.1 CIVICgov supports full mobile field utilization using any mobile device or smart phone. Inspectors and
other staff in the field can quickly and easily access their inspection schedule and open and manage any record across
all modules. Data is saved real-time and staff back in the office have instant access to changes that are occurring in
the field. The design is mobile responsive. Staff do not need to resize the screen or output lists.

Mobile Sync System: CIVICgov also provides an offline sync system that allows field staff to work in areas where
they may not have an active Internet connections. The Sync system will advise when the user has an active and
stable Internet connection where uploading and downloading of record changes can be completed.

Voice Recognition: CIVICgov supports voice recognition. Staff in the field can touch any text data field and by
utilizing the capabilities of the mobile device activate the feature to allow the verbal data to be recorded in critical
fields such as inspection results, corrective action required, etc. The CIVICgov mobile process almost eliminates the
need to utilize any QWERTY or other keyboard system. A touch of the screen and voice commands are almost all
that is needed to update records. (some features require interaction with a keyboard)

Mobile Checklists: Inspectors in the field can utilize the default checklists associated with various types of
inspections. Inspectors can mark each checklist item as required and make comments concerning each element.
Again voice recognition is supported in checklists. |

PTO Ee sec ay org ia ce

fra oat

4.13.3.2 Compliance to RFP: This module fully supports all the functional requirements of the RFP identified
under Specifications, 2 Scope of Services & See This RFP Section 8 - Addendum 1 Proposal Requirements items

312-321

Features:

- Full mobile access to all systems and features including data entry, record creation

- Supports mobile printing, email and standard notifications

- Enhanced and encrypted security features secures data access

- Being operating system and device agnostic, the responsive design operates on any device and any OS

- Full off-line functionality utilizing the mobile inspector app eliminates connectivity concerns and data loss
- Ability to utilize maps in the field as well as display all documents and images associated with the record

Wagsys Software Solutions (888)304-0007 - Direct (845) 590-5820 - Dean.sefrin@wagsys.com

Page | 31 — EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System

4.53.4 Dashboard

CIVICgov pprovides a landing page (starting point) when
first accessing the program. From the Dashboard, the user
can launch all of the modules, review and manage their
schedule using the calendar, and track and access all records
in the system that the user has been assigned to review,
comment on, perform inspections on, or similar review
activities. Once the user no longer has a required action, it
will be removed from the action item listing.

The action items list is a component of the dashboard. It is
customized automatically for the logged in users. All
records where the currently logged in user has some level of
review or action responsibility will be listed in this
component. This responsibility includes items such as being
listed as a record review or approval authority either as an
individual or as being part of a group that has such review
responsibility or as an inspector or issuing authority of the een ws
record displayed. Inspectors, once assigned as the inspector | a es co ~|
of record will, in addition to receiving email notifications, as
will have the inspection record listed in the action item tool. The action items tool only displays those records that are
considered open and have not been completed, closed, rejected, abandoned and placed in the archive system.

Sie gle

teen tates ete Aaayste To Peete Locate <5

aeest

4.33.5 Scheduling Manager

The scheduler is used to provide a drag and drop

functionality to inspections that have been requested a ~
from the portal by contractors, called in or when staff Fabromy 9.2018 Lig eo
have to reschedule inspections where inspectors are renee ~ ~

P P aa ee,

unable to keep to the schedule. It is also used to
schedule other events like meetings, inspectors’ days
off etc. It allows the scheduling manager to see in a
snapshot view exactly what is going on for the day
and to have the ability to move by dragging and iin Gil
dropping inspections as required based on the items listed above. The system is a customer appointment management
(CAM) targeting the mobile workforces that automatically routes and schedules on-site appointment activities.

Inspection Request Queue: This queue lists inspection request coming in from the public via the Citizen Portal, call
in or other ways the public submits requests. It lists those inspections that have not been assigned an inspector or an
inspection date. Any inspection coming from the Citizen Portal will have a temporary inspection number assigned
such as CP-RI-xxxx (randomly generated number based on date and time). The actual inspection number will be
assigned when the inspection is given to an inspector and a date is assigned.

Inspection Queue: This queue lists all the open inspections within the system across all modules. These inspections
have been assigned to an inspector but have not been resulted as pass or fail status. They are still being worked on.

Notification System.

As inspections are scheduled and other events and meetings are scheduled, the system will notify the concerned
inspector and other staff of events or inspections that have been associated with or assigned to using the built-in email
system

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Page | 32 —- EXHIBIT C- City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System

4.93.5 lnvelcing and General Ledger

CIVICgov contains a complete invoicing and general ledger system used by all modules. The data is exportable
in any format to any accounting system.

Invoicing

On oo Ho oe - —
Invoices
| Invoice Amounts Billed vs. Paid For Past 6 Months
$8,000 [J amount Bitled
i Amount Paid
{
$6,000
i
!
($4,000
: $2,000
i
| Gad : —
| —— or OE we eee ad i
i Oct 2015 Dec 2015 Jan 2016 Mar 2016 |
YP bineare epee, Bilhed Vaan! Cu sien cing Auped Be
$752.00 $9,453.70 $7,022.70 0-30 Days Otd: $873.50
30 - 60 Days Old: $0.00
60 - 90 Days Gld: $322.00
Over 90 Days Old: $5 827 20
Rest of Page Left Blank

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