City of Nashua
Administrative Services Division (603) 589-3020
229 Main Street - Nashua, NH 03060
To: Mayor Donchess
Finance Committee
Date: June 27, 2022
Re: Telvue Care Contract FY23 & FY24
This request is for the approval of a multiyear contract with Telvue Care for the maintenance and
support of the City of Nashua’s Hypercaster Playback server.
Funding: PEG Access 22.2505— $4280 Equipment and Maintenance.
City of Nashua
Purchasing Department
Administrative Services Division (603) 589-3330
229 Main Street - Nashua, NH 03060 Fax (603) 594-3233
June 29, 2022
Memo #23-302
TO: Mayor Donchess
Finance Committee
SUBJECT: Annual Maintenance for PEG Channel Playback Server in the amount not to exceed $15,500
funded from 54280 Building/Grounds Maintenance/General Fund
Jim Donchess
Mayor e City of Nashua
To: Board of Aldermen
From: Mayor Jim Donchess
Date: June 29, 2022
Re: Multi-Year Contract Award — Copier Lease & Maintenance
Pursuant to NRO: § 5-74/B: A contract that extends from the current fiscal year into succeeding
fiscal year(s) in which no funds have been appropriated nor otherwise designated for this purpose
shall be approved by the full Board of Aldermen before the contract shall become binding on the
City.
Work Order No. 6
EXHIBIT D
THIRD PARTY SOFTWARE
The Software includes the following Third-Party Software: (i) CSC’s Sisense System, and (ii) one or more of
the following Sisense software products at CSC’s discretion (“Sisense Products”) and delivered in object code
only.
1.
Sisense (“Sisense”) software
Customer’s use of the BOA Products shall be subject to the following additional terms and conditions:
1.
Work Order No. 6
EXHIBIT C
SERVICES
As set out in Agreement No. 01-STE-0106 - Work Order No. 5
Rhodes - $R-0020110502 - GDC tarl2
Work Order No. 6
Users will connect to the database via an Internet connection.
Hosting estimates are based on up to 6 users.
Annual costs can increase by cpi %% per year after term has expired.
Includes SQL 2012 or higher Standard Edition. There is an additional charge for SQL 2012
Enterprise.
Rhodes - SR-0020110502 - GDC Wollt
Work Order No. 6
EXHIBIT B
SOFTWARE / HELP DESK
Assure Claims includes:
e Riskmaster version: 7
e Line of business -
o General Claims
o Vehicle Accidents
o Workers compensation
e 6 Named Assure Claims User licenses
e Sisense reporting (new) 2 Report Creators, 20 viewers
e Data Analytics /MMSEA:DIS (*newly added)
Assumptions
e All version Upgrades, service packs and updates are handled by CSC, not Customer.
Work Order No. 6
support defined disaster recovery. This allows for a return to operation of not greater than 12 hours and recovery
point objective (maximum potential data loss) of not greater than 4 hours.
Work Order No. 6
Exhibit A
Hosting Services
1. Overview
CSC will provide server hardware and Software and provide web hosting, server hosting, project management,
monitoring and connection to the World Wide Web. This document outlines responsibilities and ongoing services
provided by CSC in accordance with the Work Order.
2. Generally
