Work Order No. 6
EXHIBIT B
SOFTWARE / HELP DESK
Assure Claims includes:
e Riskmaster version: 7
e Line of business -
o General Claims
o Vehicle Accidents
o Workers compensation
e 6 Named Assure Claims User licenses
e Sisense reporting (new) 2 Report Creators, 20 viewers
e Data Analytics /MMSEA:DIS (*newly added)
Assumptions
e All version Upgrades, service packs and updates are handled by CSC, not Customer.
e Assure Claims is a completely hosted solution by CSC. Customer incurs no hardware costs in the utilization
of this software solution.
e 3" Party Interface is not included.
e Further expansion, additional modules and additional users can be added at any time. The costs for these
additions wil] be provided at CSC standard rates.
e Data conversion services are out of scope for this Work Order. If Customer desires these services, they will
be provided under a separate work order at a mutually agreed upon rate.
e Interfaces and/or modifications are not permitted within the Service.
e The above pricing estimates are based on assumptions CSC has made after review of Customer’s
requirements during the demo. Should further information be obtained during Analysis, a PCR
(project change control) might be needed.
e Assumes Customer is moving to latest version of Assure Claims in a multi-tenant environment.
e Customer will utilize new Assure Claims Analytics (Sisense) Reporting Tool. Customer is currently
using Sortmaster.
e Hosting Upgrades must be requested via CSC Hosting team.
e Client has confirmed SQL.
e Lines of business: GL, Auto, WC.
e Additional storage can be purchased for $.1.00 / per 1GB ~ per month in blocks of 100.
e Claims or Events do not contain unusually large attachments, i.e., video, image, or audio files.
Average size of attachments should not exceed 100 KB.
e Total file storage should be under 100GB.
e A test server is included. It is assumed that the test server will be available 25% of the time. Ifa
full-time test server is required, Customer will be charged an additional $600 per month.
e There are no additional charges for having interfaces however there may be additional charges for
analysis to ensure that no changes are required for being placed in the hosting facility.
e Interfaces may be automated, semi-automated or run manually by either Customer or CSC. There
are separate charges to assist in automating or running interfaces on behalf of Customer.
e Transfer of data is via SFTP.
Rhodes - SR-00201 10502 - GDC 9 of 12
