City of Nashua
Administrative Services Division (603) 589-3020
229 Main Street - Nashua, NH 03060
To: Mayor Donchess
Finance Committee
Date: June 27, 2022
Re: Telvue Care Contract FY23 & FY24
This request is for the approval of a multiyear contract with Telvue Care for the maintenance and
support of the City of Nashua’s Hypercaster Playback server.
Funding: PEG Access 22.2505— $4280 Equipment and Maintenance.
Five years ago, the City of Nashua purchased a Telvue Hypercaster playback server which provides
recording of live meeting content, storage for programming, scheduling and playback for all three
PEG Channels. This equipment is now 5 years old and the original purchase included three years of
complimentary TelVue Care. Two years ago the City purchased an extended warranty program and
that contract ends on June 30, 2022. Nashua CTV is requesting an additional two contract, totaling
$15,500 which will provide Software updates, Hardware support and maintenance, Technical and
email support, Telephone support and Emergency after-hours support. The Cable Television
Advisory Board approved this purchase on June 10, 2022.
Currently the funds are budgeted in the FY23 - Equipment Repairs and Maintenance line.
Kimberly Kleiner
Kimberly Kleiner
Administrative Services Division Director
Cc: K. Parkinson
