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RENEWAL ORDER FORM

{1} LogicMonitor

(Customer) (LogicMonitor)

City of Nashua LogicMonitor Inc., a Delaware Corporation
229 Main St 820 State Street, 5" Floor

Nashua, New Hampshire 03061 Santa Barbara, California 93101

United States United States

Renewal Effective Date: 05/01/2021 Customer Billing E-mail:

Contract Term: 36 Months PO # (if appl.):

On-Demand Rate: 1.2x' Payment Terms: Net 30

Annual Uplift: 3%? Billing Frequency: Annual

Quote Valid Until: Apr 30, 2021

SUBSCRIPTION RENEWAL

The following table reflects a summary of the Customer’s total recurring charges subsequent to the acceptance of this Renewal
Order Form.

Fee Chg

Description Ta ae

18

Starter

Package Local Collector Devices Recurring $16.20 25 $4,860

LM Website

Monitoring™ Websites Recurring $0.00 25 -

1 On-demand usage above the committed quantity is charged monthly at the On-Demand Rate multiplied by the Net Price (List
Price for any 100% discounted products).
? Net Price for all Recurring Charges will increase by the Annual Uplift % upon the annual anniversary of the Effective Date.

AMENDED
ORDINANCE O-17-044

A. Citizens Advisory Commission for Community Grants established. There is
hereby created a Citizens Advisory Commission for Community Grants (“CAC”)
which shall evaluate the funding requests of local human services agencies, meet
with representatives of the agencies as needed, vote on a recommended funding
level and suggest conditions to be met by the agency receiving the funds. The
Citizens Advisory Commission for Community Grants will forward its final
recommendations to the Mayor and Board of Aldermen.

£1} LogicMonitor

Terms & Conditions

LogicMonitor will provide Customer with access to the LogicMonitor service to monitor Customer's systems. This Order Form is
subject to and expressly incorporates the terms and conditions of service at
https:/Avww.logicmonitor.com/terms_files/Standard_TOS_v2_2_Jan_2021.pdf

The TOS and each Order Form together form a binding and executed written agreement between Customer and LogicMonitor
(“Services Agreement”), effective as of the first date of mutual execution of the Order Form or acceptance by Customer.

If Customer decreases the quantity of devices to be monitored on renewal as compared to the quantity of devices contracted for on

this Order Form (such quantity, the “Minimum Commitment’), any contractual discount based upon the Minimum Commitment will
be eliminated and pricing will revert to LogicMonitor’s then-applicable list price.

Accepted and Agreed:

(Customer) LogicMonitor, Inc.
Signature: Signature: Ziad FOMOUS

" Ziad Fanous (Feb 12, 2021 16:33 CST)
Name: Name: Ziad Fanous
Title: Title: CFO
E-mail: E-mail: billing@logicmonitor.com
Date:

Date: Feb 12, 2021

REPORT OF THE FINANCE COMMITTEE

FEBRUARY 17, 2021

A meeting of the Finance Committee was held on Wednesday, February 17, 2021, at 7:00 p.m. via
teleconference.

Mayor Jim Donchess, Chairman, presided.

Mayor Donchess

As Chairman of the Finance Committee, | find that due to the State of Emergency declared by the
Governor as a result of the COVID-19 pandemic and in accordance with the Governor's Emergency Order
#12 pursuant to Executive Order 2020-04 and subsequent extensions, this public body is authorized to meet
electronically.

Please note that there is no physical location to observe and listen contemporaneously to this meeting, which
was authorized pursuant to the Governor's Emergency Order. However, in accordance with the Emergency
Order, | am confirming that we are:

Providing public access to the meeting by telephone, with additional access possibilities by video or other
electronic means:

To access Zoom, please refer to the agenda or the City’s website for the meeting link.

To join by phone dial: 1-929-205-6099
Meeting ID: 830 7743 6548 Passcode: 738100

The public may also view the meeting via Channel 16.

We previously gave notice to the public of the necessary information for accessing the meeting, through public
postings. Instructions have also been provided on the City of Nashua’s website at www.nashuanh.gov and
publicly noticed at City Hall and Nashua Public Library.

If anyone has a problem accessing the meeting via phone or Channel 16, please call 603-821-2049 and they will
help you connect.

In the event the public is unable to access the meeting via the methods mentioned above, the meeting will be
adjourned and rescheduled. Please note that all votes that are taken during this meeting shall be done by roll
call vote.

Let’s start the meeting by taking a roll call attendance. When each member states their presence, please also
state whether there is anyone in the room with you during this meeting, which is required under the Right-To-
Know Law.

The roll call was taken with 6 members of the Finance Committee present: Alderman Patricia Klee,
Alderwoman Elizabeth Lu (arrived after roll call), Alderman Linda Harriott-Gathright, Alderman-at-Large
Brandon Michael Laws, Alderman-at-Large Michael B. O’Brien, Sr., and Mayor Jim Donchess. Alderwoman-at-
Large Shoshanna Kelly was recorded absent.

Members not in Attendance: Alderwoman-at-Large Shoshanna Kelly

Finance Committee - 02/17/2021 Page 2

Also in Attendance: Kim Kleiner, Administrative Services Director
Kelly Parkinson, Purchasing Manager
Bruce Codagnone, IT Director
Dan Hudson, City Engineer
David Boucher, Wastewater Superintendent
Tim Cummings, Director of Economic Development

ROLL CALL

Mayor Donchess

Is the Clerk present, Alderman Harriott-Gathright?
Alderman Klee

You’re muted.

Alderman Harriott-Gathright

Yes | am here, | can hear you.
Mayor Donchess
Can you please call the roll?

Alderman Harriott-Gathright

Absolutely. Alderman Patricia Klee?
Alderman Klee
| am here, | can hear the proceedings and | am alone.

Alderman Harriott-Gathright

Alderwoman Elizabeth Lu? | don’t see her. The Clerk, | am present, | can hear everyone and | am alone.
Alderwoman-at-Large Shoshanna Kelly? (No response.). Alderman-at-Large Brandon Michael Laws?

Alderman Laws

| am here, | can hear you and! am alone.

Alderman O’Brien

| am present, | can hear the proceedings and | am alone.

Mayor Donchess

| am here, | am social distancing pursuant to the Governor’s Emergency Order and | am in the room alone.

Finance Committee - 02/17/2021 Page 3

Alderman Harriott-Gathright

We have 5 in attendance.

Mayor Donchess

Thank you Madam Clerk.

PUBLIC COMMENT - None

COMMUNICATIONS

From: Kelly Parkinson, Purchasing Manager

Re: Software 3-Year Subscription: KnowBe4 in the in the amount of $19,388.16 funded from account 54407
Software Maintenance

MOTION BY ALDERMAN HARRIOTT-GATHRIGHT TO ACCEPT, PLACE ON FILE, AND APPROVE THE 3

YEAR RENEWAL OF KNOWBE4 SECURITY AWARENESS TRAINING SUBSCRIPTION TO KNOWBE4 IN

THE AMOUNT OF $19,388.16. FUNDING WILL BE THROUGH DEPARTMENT 122 INFORMATION
TECHNOLOGY; ACCOUNT 54407 SOFTWARE MAINTENANCE, BY ROLL CALL.

ON THE QUESTION
Mayor Donchess
Now is Ms. Kleiner on the call?

Alderman Harriott-Gathright

Yes.

Mayor Donchess
Ms. Kleiner.
Alderman Klee
You are muted.

Kim Kleiner, Director of Administrative Services

| am here. | believe that Mr. Codagnone is here to answer any questions the Committee may have.
Mayor Donchess
Could someone give us a brief explanation as to what this is?

Bruce Codagnone, IT Director

The KnowBe4 is the security training that we do for all employees in the area of spam and phishing attacks to
ensure that all employees are helpful in protecting the City’s assets. We also do tests to employees ona
regular basis to whether or not they fall for a phishing attack and in some cases have to be retrained. So this
is a service that we subscribe to for that purpose.

Finance Committee - 02/17/2021 Page 4

Mayor Donchess

Now | notice that Alderwoman Lu is also present. Alderwoman Lu you should probably follow the protocol of
telling us whether you are in the room alone and etc.

Alderwoman Lu

Yes | am here alone and | can hear the proceedings.

Mayor Donchess

Alright thank you. Does anybody have any questions or comments for Mr. Codagnone.

Alderman O’Brien

Mr. Mayor, Mike O’Brien. | would just like to say that | am going to definitely support this; actually falling victim
myself to Mr. Codagnone’s test that was given, because | receive a plethora of an amount of emails from very
worthwhile constituents. But the thing is, we all heard the tragedies of municipalities that have been held
hostage and other different things that can happen negatively if somebody enters into our system. So even

though it’s sort of like getting a little bit of a warning when you are speeding down the street, so I'll take the
slap, but | definitely support this for what it does. Thank you.

Mayor Donchess

Alderwoman Klee?

Alderman Klee

Thank you, Mr. Mayor. And | am going to echo Alderman O’Brien’s words | support it too. And having fallen
victim to some of the phishing emails, the test ones, | most definitely think that it is a worthwhile thing. | thought
| was in my personal email and clicked on a link to Google photos because my niece-in-law just had a baby

and | was on the City Website, | mean on the City Email. So yes, it’s a good thing, it makes us all a little bit
more suspicious and it educates us better. | am grateful that we have it to keep us all in line. So thank you.

Mayor Donchess
Well thank you. And anyone else? Alderman Harriott-Gathright.

Alderman Harriott-Gathright

| ditto my colleagues. It is well worth it: | think we have all fell short in it.
Mayor Donchess

Alright, good.

Alderman O’Brien

Mr. Mayor | think we need to have a little bit of counseling session of who has fallen victim to this. Can you run
like a little rehab for us or something.

Finance Committee - 02/17/2021 Page 5

Mayor Donchess

Well let me say categorically if you get an email from me asking for gift cards, do not answer it. How about
that?

Alderman O’Brien

That works sir.

Mayor Donchess

Because | am never going to email you asking for gift cards and that has happened a few times. Ok could the
Clerk please call the roll?

A viva voce roll call was taken which resulted as follows:

Yea: Alderman Klee, Alderwoman Lu, Alderman Harriott-Gathright,
Alderman Laws, Alderman O’Brien, Mayor Donchess 6

Nay: 0
MOTION CARRIED
From: Kelly Parkinson, Purchasing Manager

Re: Software Maintenance for Infor Smart Office in the amount of $274,847.69 funded from account 54407 Software
Maintenance

MOTION BY ALDERMAN HARRIOTT-GATHRIGHT TO ACCEPT, PLACE ON FILE, AND APPROVE THE
ANNUAL SOFTWARE ASSURANCE RENEWAL TO INFOR SMART OFFICE IN THE AMOUNT OF
$274,847.69. FUNDING WILL BE THROUGH DEPARTMENT 122 INFORMATION TECHNOLOGY;
ACCOUNT 54407 SOFTWARE MAINTENANCE, BY ROLL CALL.

Mayor Donchess

Mr. Codagnone, are you going to explain this one?

Director Codagnone

Yes, Bruce Codagnone again for the record, IT Director for the City of Nashua. This is our yearly maintenance
and for Lawson which is the ERP Application for the entire City including Police, Fire, Schools and City
Departments for HR, Payroll, Financials, the employee self-service. So it is the yearly maintenance for all of
those functions.

Mayor Donchess

Any questions or discussion? Alderwoman Klee?
Alderman Klee

Thank you Mr. Mayor. | apologize, | had seen this and meant to ask the question prior to the meeting so |
apologize for doing this. When | went through each of the line items, | noticed there was a teacher's contract
admin on it for 1,500 users. Where they have a separate budget from the rest of the City do we doa
chargeback sort to speak on that so that their budget is — Mr. Mayor maybe you can answer this or Director
Kleiner? No, we don’t? Director | can see your head shaking no.

Finance Committee - 02/17/2021 Page 6
Director Kleiner
Mayor if | may.

Mayor Donchess

Go ahead, please.
Director Kleiner

So there are some items on here and we do handle the (inaudible) package through the City; it is handled
through the IT Division. It’s important that this is handled through IT, it’s handled through one significant
Department who is overseeing so we have a number of employees, Mr. Miseirvitch, Mr. Pearl that work on this
software and know it and support it. It’s very significant both Mr. Griffin and | work with schools in a number of
different fashions. So it really wouldn’t be worthwhile to do that. | did look at that particular item and
questioned the 1,500 users. But! think | was going to check back with Mr. Codagnone later. I’m not sure that
that is specifically accurate to that line item. Although | get your point on the 1,500, you’re not being charged
for the 1,500 that’s a total of all the software that it covers.

Alderman Klee

If | may follow up Mr. Mayor.

Mayor Donchess

Yes, yes, please.
Alderman Klee

| wasn’t necessarily questioning, | mean | did think that 1,500 seemed like quite a few just like the Human
Resources package having 3,500 users but then | assumed that it was all of the employees that were able to
access and so on. | just didn’t know if we knew what the cost of that was if we did a chargeback to the School
Department to their budget. You know how we are doing some, | don’t know how to explain it but last year |
noticed that we were doing some chargebacks in other words it would fall into one Department. They did the
service but there was a line item on their budget too. So | didn’t know if this fell into their budget as well. And |
can see Mr. Codagnone has a comment as well?

Director Codagnone

If | could clarify. The money that we pay for in for Lawson is a lump sum so all of the different items such as
Teacher's Contract and the Employee Self-Service and all those things, we are not paying by line item. So
even if we eliminate something from that line or charge someone else, we don’t have a price per line we have it
for the entire thing, for the entire application. So it would be very difficult to figure out per line item, you know, if
we wanted to charge 2,500 employees for a charge to schools, we don’t know what line item breaks down to.
So it would be very difficult to do that line item chargeback.

Alderman Klee
That answers my question perfectly. Thank you so much both of you.

Mayor Donchess

Alright, any other questions or comments? Madam Clerk could you please call the roll?

Finance Committee - 02/17/2021 Page 7

Alderwoman Lu

Oh I’m sorry | was looking for my mute button.

Mayor Donchess

Oh sorry. That’s fine, Alderwoman Lu?
Alderwoman Lu

Thank you. The only question | have about this contract is when | saw Lawson on it | wondered are we using
that program, do we only use that for one application which is the abatement tracking or ....

Director Codagnone

No. Again Bruce Codagnone, IT Director. It’s not even used for anything dealing with abatements or
assessing or anything. Lawson is used for the financials, payroll, HR and Employee Self-Service. So all the
financials within the City are controlled within Lawson.

Alderwoman Lu

| had asked a question last week or last meeting about the presentation of the abatement disbursements. The
answer that | got to that over the interim, Mayor Donchess, was that those disbursements for the rebates are
processed via our Lawson program and we don’t know how to get Lawson to talk to what we use for our record
of expenditures. Now the other question was whether we would even want to do that. The discussion never
got that far. But | was under the impression that those abatement names are held in Lawson, that’s what | was
told?

Director Kleiner
Mayor, | may Mayor?

Mayor Donchess

Well | did, | was going to get to this when we did reach the Record of Expenditures but | thought the question
was were we legally required to state the name of the owner of the property when an abatement check was
written, if the abatement check was payable to a mortgage company or some third party which happens now
and again. And the answer | received from Legal was, no there is no legal requirement that the owner be
stated. There were some reasons why that’s not always so ... why it might be difficult to do that. Mortgage
companies are more interested in the account number than the name of the owner because a mortgage
company may have a number of properties with one owner and if all they get is the owner’s name as opposed
to the account number for the property, then they wouldn’t know which property to apply it to. But | was really
asking the Legal question, is that somehow required by the Ordinance and the answer to that was “no”. Now
the rest of it maybe Ms. Kleiner can address?

Director Kleiner

Yes, thank you Mayor. So | think there’s — just to clarify Lawson is the financial package. So when you talk
about the disbursements, the disbursements the actual check being cut is through Treasury, that’s the Lawson.
The abatement right, so when the abatement comes in, the abatement is processed through Assessing, goes
to the Board of Assessors and is approved by the Board of Assessors. We issue a report to Treasury on
behalf of the Board of Assessors to authorize the payment. So while | understand maybe the difference is a
little confusing, the actual check being cutis finance.