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Women who vocalize disagreement and question the Mayor or Bolton, even those elected
officials who deserve the respect of the chamber, are attacked, demeaned and verbally abused.
Why would we trust this Mayor to nominate women to the Police Commission when he shows no
respect for the opinions of women who were elected to serve their citizens? This simply smacks of
hypocrisy.

This City is run and directed by 5 attorneys, including a Mayor who is also an attorney, which
sheds some light on why it has become so screwed-up. While officers of the Court, at the same
time, they are masters of deception and misrepresentation. They all seem too comfortable
making it up as they go.

In 2016, City Hall had 2 Corporation attorneys who focused on municipal law and performed the
citizens business. Now in 2021, this top heavy legal office seems to have forgotten their duties to
the citizens and are focused on those of the Mayor. Bolton is the Mayor’s “Roy Cohn.” Let’s bring
back fiscal control to the City. Let’s start with reigning in this Legal Office. This will prevent citizens
and elected officials from being financially harmed, litigated, arrested, and verbally attacked, all
financed by their tax dollars.

Laurie Ortolano
41 Berkeley St.
Nashua, NH 03064

Jim Donchess
Mayor e City of Nashua

To: Board of Aldermen

From: Mayor Jim Donchess

Date: August 25, 2021

Re: Multi-Year Contract Award — Transit Security Monitoring

Pursuant to NRO: § 5-74/B: A contract that extends from the current fiscal year into succeeding
fiscal year(s) in which no funds have been appropriated’ nor otherwise designated for this purpose
shall be approved by the full Board of Aldermen before the contract shall become binding on the
City.

The Finance Committee has approved and placed_on file the notification of the award of the
referenced contract at the September 1, 2021 meeting and as such | am.requesting the full Board of
Alderman approve the following contract:

Item: Security Monitoring for. Transit Center, Transit Administration and
Transit Garage Buildings
Value: 51,440 per year for a 5 year term to total $7,200
Vendor: Johnson Controls
Purchasing Memo#: 22-162 dated August 25, 2021
Contract Term: 5 years
Thank you.

229 Main Street * PO Box 2019 * Nashua, New Hampshire 03061-2019
603.589.3260 + fax 603.594.3450 * NashuaMayor@NashuaNH.gov
www.NashuaNH.gov

City of Nashua

Information Technology Department (603) 589-3300
Administrative Services Division Fax (603) 594-3434
229 Main Street - Nashua, NH 03060

To: Mayor Donchess
Board of Aldermen

Date: August 20, 2021
Re: ‘Transit Department Security Monitoring

On behalf of the Transit Department, the IT Department has renegotiated the security monitoring
contracts for the following buildings: Transit Center, Transit Administration, and Transit Garage.

it is a federal requirement that these buildings have security monitoring in-place.

These new contracts are for a five-year term. The current vendor, Johnson Controls Security, has
been used for the past 15 years without issue.

Currently, Transit Department is paying approx. $1,680 per year combined for all three locations.
The new rate will be $1,440 combined; resulting in a savings of approx. $240/yr without the need of
any configuration or equipment change.

We request approval of these contracts. Funding is coming from Transit, Contracted Services
Account 86.3120 - 55699 - $307.22.40.20 - 55699.

Nick Miseirvitch

Deputy Director, Information Technology

Ce: K. Kleiner, S. Marchant, K. Parkinson

Johnson Wl A

Controls
COMMERCIAL SALES AGREEMENT TOWN NO, CUSTOMER NO. JOB NO. PONO. ESTIMATE NO.
0069-MANCHESTER, 106921287 1-68XN1G1
NH
DATE: 8/17/2021
Johnson Controls Security Solutions LLC (“Johnson Nashua Transit Admin
Controls") dibfa:
Christopher Lowe (‘Customer’)
35 Progress Avenue, Customer Billing Information Customer Premises Serviced
Nashua, NH 03062 229 Main St, 11 Riverside St,
Tele. No. Nashua, NH 03060 Nashua, NH 03062
Atta: Attn: Nick Miseirvitch
Tele. No. Tele. No. (603) 821-2034

This Commercial Sates Agreement is between Customer and Johnson Controls Security Sotutions LLC (“Johnsen Controls”) effective as of the date signed by Customer. By entering
inte this Agreement, Johnson Controls and Customer agree to the Terms and Conditions contained in this Agreement. The Equipment and/or Services, collectively the System(s)
covered under this Agreement is/are listed in the attached Schedule(s) of Protection / Scope of Work (“SOW"},

|. THE FOLLOWING DOCUMENTS ARE ATTACHED TO THIS AGREEMENT AND ARE INCORPORATED BY REFERENCE:

(a) Hazardous Substance Checklist and Customer Letter (e) State Specific Forms, if applicable (e.g., local permit applications}
{b} Scope of Work / Schedule(s) of Protection (f) | Customer Installation Acceptance Fann (specific to Equipment/Services purchased)
(c) Terms and Conditions (g} If multiple locations, see attached schedule

(d) Additional Terms and Conditions

Il. CHARGES AND FEES; TAXES:

a. Equipment Installation. Customer agrees to pay the total Equipment purchase price and/or installation charges set forth in the Scope of Work/Schedule of Protection plus applicable "Fees* and
“Taxes” as defined below ("Installation Charge). Upon acceptance of this Agreement, Customer will pay to Johnson Controls the Installation Deposit Amount set forth in the Scope of Work/Schedule
of Protection. Johnsen Controls may invoice Customer for progress billings based upon Equipment and/or System components delivered or stored, and/or Services performed before completion of
the SystenvEquipment installation, activation of the System, connection te the CMC, or any other Service(s}. All outstanding Installation Charges and/or Fees shalt be due and payable upon
completion of the installation of the Equipmenl/System and as a precondition to activation of System and, if applicable, connection to Johnson Controls Central Monitoring Genter (*CMC"} or any
other Service(s). Any changes in the Statement of Work/Schedule of Protection made by the Customer afler execution of this Agreement must be agreed to by Johnson Controls and Customer in
writing and may be subject to additional charges, fees and/or taxes, Any equipment ordered by Customer by e-mail or telephone order shall be subject to terms and conditions of the Agreement and
may be subject to shipping, handling, and/or restocking fees. Untii Customer has paid Johnson Controls the Installation Change and Fees, and Taxes in full, Customer grants to Johnson Controls a
security interest in the Equipment and all the proceeds thereof to secure such payment.

b. Services, Customer agrees to pay Service Charges per annum set forth in the Scope of Work/Schedule of Protection (the “Annual Service Charges’), payable in advance on a(n) Quarterly basis.
F'us applicable Taxes for $ year(s) (the “Initia! Term”) effective from the date such Service is operative under this Agreement.. After the Initial Term this Agreement shall automatically renew on a/an
Annual basis. Johnson Controls will provide Customer with notice of any adjustments in the Charges, Fees andfor Taxes applicable to the renewal period no later than forty-five (45) days prior to the
commencement of the renewal period. Unless terminated by either party upon written notice at least thirty (30) days prior to the anniversary date, the adjusted Charges, Fees and/or Taxes will be the
Charges, Fees and/or Taxes for the renewal period. Johnson Controls shall have the right to increase Annual Service Charge(s) after one (1) year and may increase prices upon notice to Customer
to reflect increases in materia! and labor costs. For termination prior to the end of the Initia! Term, Customer agrees to pay. in addition to any outstanding Fees and charges for Service(s) rendered
prior to termination 90% of the Annual Service Charges) remaining to be paid for the unexpired term of the Agreement as liquidated damages but not as a penalty,

c. Other Charges. Customer agrees to pay any assessments, taxes, fees or charges imposed by any gavemmental body, telephone, communication, or signal transmission company such as false
alarm, permitting or connection fees, or administration fees or service charges assessed by Johnson Controls related to AHJ requirements and/or changes to applicable laws, the need to reprogram
alarm controts/devices to comply with area code, signal transmission, numbering or other changes relating to the installed Equipment and/or Service(s) provided under this Agreement ( “Fees”}.
Customer is solely responsible to pay all applicable sales, use and/or similar laxes imposed by any taxing or governmental authority on the Equipment, System and/or Services provided hereunder
(‘Taxes’) unless Customer provides to Johnson Controls a valid tax exemption certificate authorized by an appropriate taxing authority, If Customer fails to provide a valid lax exemption certificate,
Customer shall remain liable for the payment of any such Taxes until paid in full.

Gd, Invoicing. Invoices are due upon receipt unless otherwise specified on the invoice. Disputed invoices must be identified in writing wilhin twenty-one (21) days of the date of invoice. Payment of
any disputed amounts is due and payable upon resolution. Payment is a condition precedent to Johnson Controls’ obligation to perform Services under this Agreement. Charges for Equipment and
matenal covered by this Agreement do not include any amounts for changes in tariffs, duties or other similar charges imposed andor enacted.

I. ENTIRE AGREEMENT; CUSTOMER ACCEPTANCE: This Agreement, together with all of its written Amendments, Riders, Scope of Work and/or Exhibits, constitutes the entire agreement
between the Customer and Johnson Controls relating to the subject matter hereof and supersedes any prior or contemporaneous oral or written agreements and understandings. The terms and
conditions of this Agreement will prevail over any conficting, inconsistent or additional terms and/or conditions contained in any purchase order, agreement, or other document issued by Customer. In
signing this Agreement, Customer is not relying on any advice, advertisements, or oral representations of Johnson Controls and agrees to be bound to the terms and conditions contained in ai the
pages of the Agreement. Customer agrees that any representation, promise, condition, inducement or warranty, express or implied, not included in this Agreement will not be binding upon Johnson
Controls, and that the terms and conditions in this Agreement apply as printed without alteration or qualification, except as specifically modified by a written agreement signed by Johnson Controls
and Customer. Any changes in the Statement of Work or scope of the work requested by the Customer after the execution of this Agreement may result in additional cost to the Customer and any
such changes/additions must be authorized in a writing signed by both the Customer and Johnson Controls. Customer's failure to accept and sign this Agreement within ninety (90) days of the date
shown above may result in price increases, Customer acknowledges that: {a) Johnson Controls has explained the full range of protection, equipment, and services available to Customer; {b)
additional protection over and above that provided herein is available and may be obtained from Johnson Controls at an additional cost to the Customer; (c) Customer desires and has contracted for
only the Equipment and/or Service(s) itemized in this Agreement; (d) the Equipment

Johnson Wo

Controls
COMMERCIAL SALES AGREEMENT

IF MAINTENANCE SERVICE IS DECLINED, CUSTOMER MUST INITIAL
HERE

JOHNSON CONTROLS SECURITY SOLUTIONS LLC

Presented by: Chasetopoher Lowe

(Signature of Johfigon Controls Sales Representative)

Sales Agent: Christopher Lowe
Sales Representative Registration Number (if applicable):

A A

TOWN NO. CUSTOMER NO. JOB NO. PONO. ESTIMATE NO.
0069-MANCHESTER, 106921267 1-68XN1G1
NH

IF A 5-DAY FAMILIARIZATION PERIOD IS REQUESTED, CUSTOMER MUST INITIAL
HERE

CUSTOMER:

Accepted By:

(Signature of Customer's Authorized Representative)

(Name Printed)

Title:

Date Signed:

CUSTOMER APPROVAL:

Please check the applicable box indicating Customer Purchase Order {PO} Requirements:

C]No PO Required Csingle PO Required for initial Term [JAnnual PO Required Lanse Po Required Yearly

ANSC = Annual Service Charge

[Remainder of Page Left Intentionally Blank]

e-Form 8880UEO) (07/2021)

Page 2 of 9
© 2021 Johnson Controls. All Rights Reserved

Johnson Ba

Controls

COMMERCIAL SALES AGREEMENT

TOWN NO, CUSTOMER NO.
0069-MANCHESTER, 106921287
NH

SCOPE OF WORK / SCHEDULE OF PROTECTION

VW. SCOPE OF WORK / SCHEDULE OF PROTECTION ("SOW"): Johnson Controls agrees to install or cause to be installed the Equipment and fumish the Service(s), collectively, the System

on the terms and conditions set out in this Agreement.

JOB NO. PONG. ESTIMATE NO.
1-68XN1G1

A. Ownership of System and/or Equipment: Direct Sale (equipment to become property of the Customer upon payment of Installation Charges and Fees in full).

B. Services to be Provided {“Services")
Alarm monitoring and Notification Services:

Video Surveillance Services:

Managed Access Control Services:

Video Equipment:

Maintenance Service Plan; Preventive Maintenance/Inspection:
Additional Services:

Burglar Alarm Monitoring PROVIDED,1 Phone Line Monthly Dialer Test No Backup Services

PROVIDED

No Service Selected
No Service Selected
No Service Selected
Essential Maintenance PROVIDED
No Service Selected

€. Equipment te be Instalted (“Equipment”): Johnson Controls will install, or cause to be installed, the Equipment (or equivalent), as set forth in this SOW in Customer's designated facility(ies).
As used herein, “installation” means: (i) affixing all Equipment and materials provided by Johnson Controls at such locations within the facility(ies) as are designated by Customer, fi} providing
and pulling cables/wires required to connect the Equipment to Customer's Communications Facilities and making such connections; (iii), in the case of a Digital Communicator installation,
mount Equipment and plug into RJ31X phone jack previously installed by Customer; (iv) in the case of radio installation, mount radio Equipment and program Equipment with number fumished
by Customer, (v) providing and installing software/firmware required by the Equipment; (vi) performing testing as required to establish that the Johnson Controls Equipment is connected, is
functioning according to its specifications, and is communicating over Customer's Communications Facilities; and (vil) providing user-level training to Customer's designated representative in

the use of such Equipment.

D. CHARGES AND ESTIMATED TAX:

1. Installation Charge:

ratton Charge Anout an |
I" Estimated Tax(es) _ $0.00 _
| TOTAL INSTALLATION CHARGE: $0.00 __
‘Installation Deposit Amount: $0.00 |

2. Annual Service Charge:

' Annual Service Charge Amount: - oT $480.00
it Estimated Tax(es): $0.00
TOTAL ANNUAL SERVICE CHARGE: $480.00 |

* Tax value shown is estimated and may differ from the actual lax value that will be on the invoice.

E. Scope of Work: This Section is intended for installation use only. Any language contained in this Section that attempts to modify the Terms and Conditions of this Agreement shall be void and

of no effect.

Contact Information: Nick Miseirvilch, 603-589-3305, miseirvitchn@nashuanh.gov
System Cperation: Contract renewal

Programming Info:

Site Conditions:

Existing Equipment:

Customer Expectations

Training Expectations:

General Comments:

Customer Responsibilities / Johnson Controls Exclusions:

Documentation Needs

Contract Notes -

e-Form B880UE01 (07/2021}

Page 3 of 9
@ 2021 Johnson Controls. All Rights Reserved

Finance Committee — 05/18/2022 Page 2

THROUGH DEPARTMENT: COMMUNITY TELEVISION; FUND: 55699 OTHER CONTRACTED
SERVICES/PEG ACCESS CHANNELS SPECIAL REVENUE FUND
MOTION CARRIED

From: Kelly Parkinson, Purchasing Manager
Re: Generator Maintenance Agreement - Multiyear in the amount not to exceed $277,014.06 funded from 54487
Equipment Repairs & Maintenance/Wastewater Fund (Wastewater)

MOTION BY ALDERMAN COMEAU TO APPROVE THE ENERGY RECOVERY GENERATOR 3-YEAR
MAINTENANCE CONTRACT WITH SOUTHWORTH-MILTON, INC. (MILTON CAT) OF MILFORD, MA, IN
AN AMOUNT NOT TO EXCEED $277,014.06. FUNDING WILL BE THROUGH DEPARTMENT: 169
WASTEWATER; FUND: WASTEWATER; ACCOUNT CLASSIFCIATION: 54 PROPERTY SERVICES.
MOTION CARRIED

From: Kelly Parkinson, Purchasing Manager
Re: Engineering Consulting at the Landfill - Multiyear in the amount not to exceed $660,000 funded from 53107
Architect & Engineering Services/Solid Waste Fund (Solid Waste)

MOTION BY ALDERMAN COMEAU TO APPROVE A THREE YEAR CONTRACT FOR GENERAL
ENGINEERING SERVICES FOR THE CITY OF NASHUA’S LANDFILLS COVERING FY23 — FY25 AT AN
ANNUAL COST NOT TO EXCEED $220,000 TO SANBORN HEAD & ASSOCIATES OF CONCORD, NH,
PENDING APPROVAL OF THE FY23 OPERATING BUDGET. THE TERM OF THIS CONTRACT WILL BE
FROM JULY 1, 2022 THROUGH JUNE 30, 2025. FUNDING WILL BE THROUGH: DEPARTMENT: 168
SOLID WASTE; FUND: SOLID WASTE; ACCOUNT CLASSIFICATION: 53 PROFESSIONAL AND
TECHNICAL SERVICES

MOTION CARRIED

From: Kelly Parkinson, Purchasing Manager
Re: Software Maintenance: Cartegraph in the amount not to exceed $110,000 funded from 54407 Software
Maintenance/General Fund and 71228 Computer Software/ Wastewater Fund (IT)

MOTION BY ALDERMAN COMEAU TO APPROVE AND PLACE ON FILE THE REQUEST FOR A ONE-
YEAR (1) RENEWAL REQUIRED FOR THE CONTINUED OPERATION OF CARTEGRAPH IN AN AMOUNT
NOT TO EXCEED $110,000. FUNDING WILL BE THROUGH: DEPARTMENT: 122 INFORMATION
TECHNOLGY & 169 WASTEWATER; FUND: 80% TO BE FUNDED BY 54400 SOFTWARE
LICENSING/GENERAL FUND AND 200% OF CONTRACT TO BE FUNDED BY 71228 COMPUTER
SOFTWARE/WASTEWATER FUND

MOTION CARRIED

From: Kelly Parkinson, Purchasing Manager
Re: Software Maintenance: Infor in the amount not to exceed $292,499.58 funded from 54407 Software
Maintenance/General Fund (IT)

MOTION BY ALDERMAN COMEAU TO APPROVE AND PLACE ON FILE THE REQUEST FOR THE
ANNUAL SOFTWARE ASSURANCE RENEWAL REQUIRED FOR THE CONTINUED OPERATION OF
INFOR IN AN AMOUNT NOT TO EXCEED $292,499.58. FUNDING WILL BE THROUGH: DEPARTMENT:
122 INFORMATION TECHNOLGY; FUND: 54400 SOFTWARE LICENSING/GENERAL FUND

MOTION CARRIED

From: Kelly Parkinson, Purchasing Manager
Re: Software License: Continental Resources Inc. in the amount not to exceed $282,054 funded from 54407 Software
Maintenance & 71228 Computer Software /General Fund (IT)

MOTION BY ALDERMAN COMEAU TO APPROVE, PLACE ON FILE, AND AWARD THE FOUR-YEAR
CONTRACT FOR THE NEXT COMPONENT TO ENHANCE THE CITY’S CYPBERSECUIRTY ARSENAL TO
CONTINENTAL RESOURCES, INC. IN AN AMOUNT NOT TO EXCEED $282,054. FUNDING WILL BE

TERMS AND CONDITIONS
TERMS ANDO CONDITIONS |
V.Customer and Johnson Controls agree as follows:
A Services.

|A1. Central Station Signal Receiving and Notification (Alarm Monitoring"} Services. 1. If an alarm signal registers at Johnson Controls’ alarm monitoring cenler CMC, Johnson Controls
will endeavor to nolify the appropriate Police or Fire Department and if required by local law, the Customer's designated representative. [f a burglar alarm signal or fire signal registers at
levsione Controls’ CMC, Johnson Controls at its sole discretion may endeavor to contact the Customer's premises by telephone to verify that the alarm is not false. Failing to contact the
Customer promptly or questioning the nature of the response received upon such contact, Johnson Controis shall endeavor to notify the appropriate Police/Fire Department. Ifa
Supervisory or trouble signal registers at Johnson Controls’ CMC, Johnson Controls will endeavor to notify the Customer's designated representative. 2. If Customer has purchased alarm.
monitoring service that requires Police, Fire, Guard Response, or Medical Emergency Response/Notification or Two Way Voice monitoring services and such an alarm is received at
Johnson Controls’ CMC, then Johnson Controls may, in its sole discretion, endeavor either (a) to contact Customer and/or anyone Customer has identified as having authority to act on

| Customer's behalf on Customer's Emergency Contact List (“ECL”) by telephone or Two Way Voice communication, or (b) use video or audic feed from Customer's premises to confirm that
the alarm is not false. If Johnson Controls fails to conlact Customer or someone on Customer's ECL or, if Johnson Controls questions the response received upon such contact, then
Johnson Controls will endeavor to notify the appropriate Police/Fire Department or other emergency response provider. If Guard Response Service is being provided, Johnson Controls will,
for an alarm that requires Police response, endeavor to dispatch a Johnson Controls Representative to make an investigation of the exterior of the premises from his/her vehicle and, upon
evidence of an attack, Johnson Controls will endeavor to notify the appropriate Police Department. JOHNSON CONTROLS WILL NOT ARREST OR DETAIN ANY PERSON. Customer
agrees that Johnson Controls will have no liability pertaining to the recording (or failure to record) or publication of any Two Way Voice communications, Intemel, or other Video recordings
or the quality of such recordings, if any. 3. If Supervisory Alarm or Trouble Alarm monitoring services are purchased (or if such services are actively programmed into the System) and such

an alarm is received by Johnson Controls, Johnson Controls will endeavor to notify Customer's designated representative. 4. If Customer has identified persons on Customer's ECL
authorized to act on Customer's behalf, Johnson Controls will endeavor to contact such persons before Johnson Controls endeavors to notify the Police/Fire Department. 5. The System
may not operate with other companies’ alarm monitoring equipment. If Customer cancels any Services, this incompatibility may prevent Customer from continuing to use the System,

| Customer understands that local laws, ordinances or governmental policies may restrict and/or limit Johnson Controls’ ability to provide alarm monitoring and notification services and/or

| necessitate modified or additional services and expense to Customer. Customer understands that Johnson Controls may employ any number of current or future industry-recognized

| Measures to help reduce cecurrences of false alarm signal activations. These measures may include, but are not limited to, implementation of industry-recognized default settings on alarm

panels including those authorized under ANSI-SIA CP-01-2000; default settings for "swinger shutdown” of specific alarm zones: implementation of “partial clear time bypass" procedures at

Johnson Controls’ CMC; and/or other similar measures employed by Johnsen Controls periodically in Johnson Controls’ sole discretion. THESE MEASURES CAN RESULT IN NO ALARM

SIGNAL BEING SENT FROM AN ALARM ZONE IN CUSTOMER'S PREMISES AFTER THE INITIAL ACTIVATION UNTIL CUSTOMER MANUALLY RESETS THE ALARM SYSTEM. 6.

| Customer understands that, upon receiving notification that a fire or carbon monoxide signal has been received by Johnson Controls, the Police, Fire Department or other responding
authority may forcibly enter Customer's premises. 7 Alarm Verification Services. Intrusion detection/burglar alarm equipment may require activation of two sensors, or a second activation of
a single sensor, or activation of a continuous alarm event from a single sensor to meet the requirements of local laws, ordinances or other requirements of the Police Department. Customer
is solely responsible for operating on-premises bypass or switch units to disconnect or reconnect the alarm sounding or tansmilting equipment. 8. 5-Day Familiarization Period. If Customer
has requested a 5-day "Familiarization Period” following completion of installation, and if needed, an extension period to enable Customer to become familiar with the system operation,
then during this Familiarization Period Customer agrees that if any signal (including an alarm signal} of any nature registers at Johnson Controls’ CMC, Johnson Controls. will not: respond

, fo any signals, or endeavor to notify any authorities, Customer, or Customer's designated representative(s), or undertake any other action with regard to any signal, whether or not due to an
| actual emergency event. 9. Direct Connection Service. If such service is availablefrequired in Customer's location a “Direct Connection” may be made to the Customer's Municipal Police,

| Fire Department, or other agency, and signals transmitted by the System will be monitored directly by such Municipal Police, Fire Department, or other agency personnel (collectively,

| “Municipal Personnel’), none of whom are agents of Johnson Controls. Johnson Controls does not assume any responsibility or liability for the manner in which such signals are monitored

| or the response, if any, made by such Municipal Personnel to such signals. 10, Parallel Protection Service. If Customer chooses a Johnson Controls approved celluiar back-up service,

| alarm signals may be lransmitted to Johnson Controls’ CMC from Customer's premises over a cellular communications etwork if Customers primary telephone si service is interrupted.

eer ee == 4

| A2. Communication Facilities. (a) Authorization. To facilitate Johnson Controls’ abilily to provide Service under this Agreement, Johnson ‘Controls may make requests for information,

| service, or equipment in any respect on behalf of Customer to Customer's telephone service provider, wireless carer, or other entity providing communication facilities or services for

' Lansmission of alarm signals (the “TeleCo"). (b) Digital Communicaicr. If a Digitat Communicator is used to connect to Johnson Controls’ CMC, Customer will provide a connection through
a telephone jack to Customer's TeleCo service as required to operate the System, Equipment, or to provide the Service. Such connection will be electrically first before any other telephone |
or Customer equipment, and will be located within 10 feet of the alann/contro! panel. Johnson Controls will provide such connection at Customer's request and expense. (c) General.
JOHNSON CONTROLS’ RECEIPT OF ALARM SIGNALS, ELECTRONIC DATA, VOICE DATA OR IMAGES (COLLECTIVELY, “ALARM SIGNALS") FROM THE EQUIPMENT OR
SYSTEM INSTALLED IN CUSTOMER'S PREMISES IS DEPENDENT UPON PROPER TRANSMISSION OF SUCH ALARM SIGNALS JOHSON CONTROLS CMC CANNOT RECEIVE
ALARM SIGNALS WHEN THE CUSTOMER'S TELECO SERVICE OR OTHER TRANSMISSION MODE IS NOT OPERATING OR HAS BEEN CUT, INTERFERED WITH, OR IS
OTHERWISE DAMAGED, OR IF THE ALARM SYSTEM IS UNABLE TO ACQUIRE, TRANSMIT OR MAINTAIN AN ALARM SIGNAL OVER CUSTOMER'S TELECO S

i | materials andior equipment required to maintain/repair the covered Equipment far i issues not ‘covered by the Warranty set forth herein. Customer shall pay for such iabor and/or materials
for such work at Johnson Controls’ then applicable rates. Essential Maintenance will be fumished during Johnson Controls’ “Normal Working Hours” (between 8:00 A.M. and 4:30 P.M.
| Monday through Friday, except holidays). Essential Maintenance performed oulside of these hours is subject to additional charges.

A. 4. Testing/inspections Service (TA). Intentionally left blank - Services have not been purchased.

A 5. 5.Investigator Response Service. (intentionally left blank - Services have not been purchased.

‘A: 6. Select View Managed Video Services/interactive Video Monitoring Services. Intentionally left blank - Services have not been purchased.

lA 6.1 VideosAudio Alarm Verification Service/Video Verification. Intentionally left blank - Services have not been purchased.

iA 6. 2. Video Guard Tour. intentionally left blank - Services have not been purchased.

‘A: 6. 3, Video Escort. Intenbonally left blank - Services have fet been purchased.

la. 6. 4 ideo Assist. Intentionally left blank - Services have not been purchased.

[A 6.5. Video Audit Intentionally left blank - Services | ae not be been purchased.

lA 6. 6.Gutdoor Interactive Video Monitoring Services. intentionally left blank - Services have not been purchased.

lA. 6.7. Managed Video Portal. atentonally left blank - Services have not been purchased.

'A. 6. 8. Unattended Del | Delivery ~ Alan Based Video Monitoring. Intentionally left blank - Services have not been purchased.

|A6.8 Unattended Delvery - tne Video Monitoring of Process - Intentionally left blank - Services have not been purchased. Oe |
‘n. 9. Vision/Vision with Auditing. Intentionally left blank - Service is no longer offered.

Ia 10, Hosted Access. Intentionally left blank - Services have net been purchased.

A 14. Data Hosting/Slorage Services. Intentionally left blank - - Services have not been purchased.

|A12 Data Hosting/Storage Services Encrypted. Intentionally left blank - Services have not been purchased.

A 13. Mobile Secunity Management (‘MSM’) Services. Intentionally left blank - Services have not been purchased.

lA 13. Mobile Security Management (MSM} Services. Intentionally left blank - Services have not been purchased.

hat4, Software Support Services - No Upgrades. Intentionally left blank - Services have not been purchased.
| A.15, Lynx Network Duress and Emergency Notification System ("Lynx System’). Intentionally left blank — Lynx SystenvServices have not been purchased.

A. 16. RFID Tracking system m (Syste }. Intentionally left blank - RFID Systems have not been purchased. |
iA. 47. HID SEOS Mobile Credential Service (“Service”). Intentionally left blank - Service has not been purchased. |

A 18. Customer For Life Program (‘Service’). Intentionally left blank - Service has not been purchased.
[At9. Outdoor Radar Perimeter Protection. Intentionally left blank - System has not been purchased.

ie 20. Self- Printing Service Intentionally left blank - Service has not been purchased

iA 24 |. Audio Enabled De Devices. Intentionally left blank — “Equipment has not been purchased.

tn. 22.F Proactive Health Services. Intentionally left blank - Services have not been purchased. —

‘A 23. Automated Notification. Intentionally left blank - Services have not been purchased.

A 24, Remote Technical Services. Intentionally left blank - Services have nol been purchased

| | A258. Anyvision Devices. Intentionally left blank - Equipment has not been purchased.
IA: 26. WhesOnLocation Service. - Intentionally ieft blank - Services have not been purchased.

25, stn Svs ea _

iA 27. - Vape De Detection System. intentionally left blank - Services have not been purchased. _ _ _|
A. 26. Alcatraz Cloud Service Intentionally left blank - Services have not been purchased, |
‘a. 28. “Alcatraz Cloud Service. Intentionally left blank - Services have not been purchased.

1A28. ‘Alcatraz Cloud Service. lntentionally teft blank - Services have nat teen purchased, EEE |
lA. 29. CoudVue Service. Intentionally left blank - Services have not been purchased. - -

0 30 Visual Alarm Verification Service, Intentionally left blank - Services have not been purchased.
[A 31. Halo Smart Sensor System. intentionally left blank - System have not been purchased.

|A- 32. Embedded Resource Services. intentionally left blank - Service have not been purchased.

|A. 33. ‘Additional Services. i any other services, including but not limited Io the following, are being fumished under this Agreement, Customer and Johnson Controls will enter into a |
| separate Rider that will be attached to and incorporated as part of this Agreement: (a) Selact Link - Immediate Response Information System (IRIS) (b) Managed Access Control (c)
Electronic Article Surveillance ("EAS* ) (a) Guard Response Service (e) Radio Frequency Identification CRFIO" } Training Services (g} Watchman's Reporting Service.

'B Warranty (90-Day}. 1. if the transaction ypei is "Direct Sale’, any part of the System (as distinguished from the Firmware/Software) installed under this Agreement, including the wiring
which proves lo be defective in malerial or workmanship within ninety (90) days of the date of completion of the installation (Warranty Period’), will be repaired or replaced, at in Johnson

| Contrals' option with a new or functionally aperative part. Malerials required to repair or replace such defective components will be furnished at no charge during the Warranty Period.

| Warranty Services will be furnished during Johnson Control's "Normal Working Hours” (between 8:00 A.M. and 4:30 P.M. Monday through Friday, except holidays). Warranty Service

| performed outside of these hours is subject to additional charges. 2. For “Johnson Controls-Owned” equipment/systems: {a} the equipment/systems are provided "AS IS" and without

| warranty; and (b) Customer is responsible to maintain such equipment/system in good working order.

13, The following “Conditions” are not covered by Warranty: (a) damage or extra service time needed resulting from accidents, acts of God, lightning, strikes, riots, floods, terrorism, acts of
| War, alteration, misuse, tampering or abuse, adjustments, sepairs or maintenance not performed by Johnson Controls, or from parts, equipment, accessories, attachments or other devices
not furnished by Johnson Controls; (b) Customer's failure to property follow operating instructions provided by Johnson Controls or OEM; (c) adjustments necessitated by misalignment of

video cameras, improper adjustment of monitor brightness and contrast tuning dials or insufficient light on the area viewed by the camera(s); {d} trouble due to interruption of Intemet,
{ elecomernunt cations, and/or electrical service; (e} battery failure: {f} devices designed to fal i in protecting the equipment/system, such as, but not limited to, fuses and circuit breakers; and
e-Form S880UEN1 (07/2021) Page 5o0f9

© 2021 Johnson Controls. All Rights Reserved

{g) System modifications/customization requested by Customer, If Customer calls Johnson Controls for Warranty Service and Johnson Controls’ representative finds that one of the

| *Conditions” has led to the inoperability or apparent inoperability of the EquipmentSystem or any component, Johnson Controls may bill Customer for the service call whether or not
Johnson Controls actually works on the Equipment/System. If repairs are required due to one of the above “Conditions”, Johnson Controls will charge Customer for such work on atime
and materials basis at Johnson Controls’ then applicable rates for labor and materials.

in THE FOREGOING WARRANTY Is IN LIEU OF ALL GTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FIFNESS FOR A PARTICULAR PURPOSE. THE CUSTOMER'S EXCLUSIVE REMEDY WITH RESPECT TO ANY AND ALL LOSSES OR DAMAGES
RESULTING FROM ANY CAUSE WHATSOEVER, INCLUDING JOHNSON CONTROLS’ NEGLIGENCE, IS REPAIR OR REPLACEMENT AS SPECIFIED ABOVE. JOHNSON
CONTROLS WILL IN NO EVENT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES OF ANY NATURE, INCLUDING WITHOUT LIMITATION, DAMAGES FOR
PERSONAL INJURY OR DAMAGES TO PROPERTY, HOWEVER OCCASIONED, WHETHER ALLEGED AS RESULTING FROM BREACH OF WARRANTY OR CONTRACT BY
JOHNSON CONTROLS OR NEGLIGENCE OF JOHNSON CONTROLS OR OTHERWISE. Johnson Controls makes no and specifically disclaims all representations or warranties that the
| Services, products, software or third party product or software will be secure from cyber threats, hacking or other similar malicious activity, or will detect the presence of, or eliminate, treat,
| or mitigate ihe spread tansmission, or outbreak of any pathogen, disease, virus or other contagion, including but not limited to COVID 19,

Io. System Requirements, Miscellaneous. 1. Vaults. Customer must ensure thal any Customer vault protected by sound or vibration detector systems has the minimum construction
characteristics prescribed by the Underwriters' Laboratories, Inc. 2. System Testing. Customer must test all detection devices or other electronic equipment according to procedures
prescribed by Johnson Controls prior to setting the alarm system for closed periods and must notify Johnson Controls promptly if such equipment fails to respond to any such test. 3.
Farniliarization Period. UNLESS CUSTOMER HAS REJECTED THE FAMILIARIZATION PERIOD (EXCEPT WHERE A FAMILIARIZATION PERIOD IS REQUIRED BY LAW), |
| CUSTOMER AGREES THAT: (a) DURING A FIVE (5} DAY FAMILIARIZATION PERIOD, OR SUCH PERIOD AS IS REQUIRED BY LAW: AND (b} FOLLOWING COMPLETION OF THE |
INSTALLATION AND THE COMMUNICATIONS CONNECTION TO JOHNSON CONTROLS CMC (AND DURING ANY APPLICABLE EXTENSIONS), JOHNSON CONTROLS HAS NO |
OBLIGATION TO, AND WILL NOT, RESPOND TO ANY ALARM SIGNAL RECEIVED AT THE JOHNSON CONTROLS' CMC FROM CUSTOMER'S PREMISES DURING SUCH
FAMILIARIZATION PERIOD. CUSTOMER ALSO AGREES THAT DURING SUCH PERIOD JOHNSON CONTROLS HAS NO OBLIGATION TO, AND WILL NOT, NOTIFY ANY
AUTHORITIES, CUSTOMER, OR A PERSON ON CUSTOMER'S EMERGENCY CONTACT LIST, OR TAKE ANY OTHER ACTION WITH REGARD TO ANY ALARM SIGNAL JOHNSON

| CONTROLS RECEIVES, EVEN IF DUE TO AN ACTUAL EMERGENCY EVENT, 4. Special Equipment Requirements. If Customer requires installation or service of equipment in areas.
inaccessible without the use of lifts or cranes, or if non-standard conditions at the Customer site require special equipment for installation or service, Customer will provide such equipment,

or will reimburse Johnson Controls for any applicable charges or fees. 5. Training Services. Johnson Controls provides initial training to Customer on use of the equipment installed at the
time of installation. Thereafter, Customer may purchase additional training in one-hour increments at Johason Controls" then current rate. 6. Site Preparation, Intrusion and Restoration.

| Unless otherwise noted herein, Customer is respansible for providing: (a) any necessary electric current, (b) an oullet within 10 feet of an alarm control panel, (c) telephone connections, (d)

| hetwork drops, and (e} any required conduit, wiremold, or other raceway, (f] any required IP address assignments, and (g) additional network software jicensing. The installation of the

| equipmenlsystem may necessarily require cutting, bolting or fastening into Customer's floors, wails and/or ceilings. Johnson Controls shall not be responsible for any expenses related to |
intrusion, mold, fungi, bacteria, weV/dry rot, patching, floor or wall finishing, or paint, tile, carpet or wallpaper matching, restoration or replacement resulting from installation or service of the
equipmentsystem. 7, Battery Powered Devices. Customer understands that any battery-powered motion detectors, smoke detectors, door and window contact transmitters and other
detection sensors installed/serviced under this Agreement require batteries to operate. THESE BATTERY-POWERED DETECTION SENSORS WILL NOT OPERATE, AND THE ALARM
WILL NOT SOUND, IF THE BATTERY ENERGY LEVEL OR CHARGE IS LOW, OR DEPLETED. It is Customer's sole responsibility lo maintain and replace any batteries. Customer shall
carefully read and follow the owner's manual, instructions and wamings for all such equipment and regularly inspect the sensors for dirt and dust buildup and test the sensors weekly to help

| maintain continued operation. 8. Customer is solely responsible for the establishment, operation, maintenance, access, security and other aspects of its computer network (‘Network’) and |
' shall supply Johnson Controls secure Network access for providing its services. Products networked, connected to the intemet, or otherwise connected to computers or other devices must
be appropriately protected by Customer and/or end user against unauthorized access. Customer is responsible to lake appropriate measures, including performing back-ups, to protect
information, on, including without limit data, software, or files (collectively * Data’) prior to receiving the service or products

17, Closed Circuit Television (CCTV ideo Equipment. Intentionally left blank - no CCTV/Video Equipment has been purchased.

‘8. New York City Fire Fire System. intentionally teft blank. covered system is not installed in NYC

Ip, Electronic Media; Personal Information; Consent to Call, Fext or Email. 1 Electronic Media. Either party may scan, fax, email, image, or otherwise convert this Agreement into an
electronic format of any type or form, now known or developed in the future. Any unaltered or unadulterated copy of this Agreement produced from such an electronic format will be legally
binding upon the parties and equivalent to the original for all purposes, including litigation. Johnson Controls may rely upon Customer's assent to the terms and conditions of this |
| Agreement, if Customer has signed this Agreement or has demonstrated ils intent to be bound whether by electronic signature or otherwise. 2, Personal Information. Customer represents
}and warrants that Customer has obtained all consents and has the right to (a) disclose to Johnson Controis all personal information disclosed hereunder conceming
‘Individuals‘employees/or other third parties including all information contained in Customer's Emergency Cail List (‘ECL"); (b) permit Johnson Controls to collect {including consent to record
telephone conversations with Johnson Controls), use, disclose and transfer such personal information; and (c) expressly authorizes Johnson Controls to use such personal information to |
administer the relationship and the agreement between Customer and Johnson Controls, including, but not limited to, contacting Customer personnel at the telephone numbers and/or email |
addresses provided: (i) using SMS, text, prerecorded messages, or automated calling devices to deliver messages to sel/confirm a service/inslallation appointment; and/or (ii) to provide
| information or offers about products an