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2.1.1.5 Inform Customer of high speed internet connection
requirements.

2.1.1.6 Assign program management support required to perform the
certified system upgrade.

24107 Assign fieid instaliation labor required to perform the certified
system upgrade.

2.1.1.8 Assign upgrade operations engineering labor required to perform
the certified system upgrade.

2.1.1.9 Deliver release impact and change management training to the
primary zone core owners, outlining the changes to their system as a
result of the upgrade path elected. This training needs to be
completed at least 12 weeks prior to the scheduled upgrade. This
training will not be provided separately for user agencies who reside
on a zone core owned by another entity. Unless specifically stated in
this document, Motorola will provide this training only once per
system.

2.1.2 Customer responsibilities

2.1.2.1 Contact Motorola to schedule and engage the appropriate
Motorola resources for a system release upgrade.
2.1.2.2 Provide high-speed internet connectivity at the zone core site(s)

for use by Motorola to perform remote upgrades and diagnostics.
Specifications for the high-speed connection are provided in
Appendix D. High-speed internet connectivity must be provided at
least 12 weeks prior to the scheduled upgrade. In the event access to
a high-speed connection is unavailable, Customer may be billed
additional costs to execute the system release upgrade.

2.1.2.3 Assist in site walks of the system during the system audit when
necessary.

2.1.2.4 Provide a list of any FRUs and/or spare hardware to be included
in the system release upgrade when applicable.

2.1.2.5 Purchase any additional software and hardware necessary to
implement optional system release features or system expansions.

2.1.2.6 Provide or purchase labor to implement optional system release
features or system expansions.

2.1,2.7 Participate in release impact training at least 12 weeks prior to
the scheduled upgrade. This applies only to primary zone core
owners. It is the zone core owner’s responsibility to contact and
include any user agencies that need to be trained or to act as a
training agency for those users not included.

2.2 System Readiness Checkpoint: All items listed in this section must be completed at least 30
days prior to a scheduled upgrade.

2.2.1 Motorola responsibilities

2.2.1.1 Perform appropriate system backups.

2.2.1.2 Work with the Customer to validate that all system maintenance
is current.
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to the restrictions on the cover page.

@) votorola Solutions Confidentiat Lifacycle Statement of Work 2-4

2.2.1.3 Work with the Customer to validate that all available patches and
antivirus updates have been updated on the customer’s system.

2.2.2 Customer responsibilities

2.2.2.1 Validate system maintenance is current.
2.2.2.2 Validate that all available patches and antivirus updates to their
system have been completed.

2.3. System Upgrade
2.3.1 Motorola responsibilities

2.3.1.1 Perform system infrastructure upgrade in accordance with the
system elements outlined in this SOW.

2.3.2 Customer responsibilities

2.3.2.1 Inform system users of software upgrade plans and scheduled
system downtime,

2.3.2.2 Cooperate with Motorola and perform all acts that are reasonable
or necessary to enable Motorola to provide software upgrade
services.

2.4 Upgrade Completion

2.4.1 Motorola responsibilities

2.4.1.1 Validate all certified system upgrade deliverables are complete
as contractually required.

2.4.1.2 Deliver post upgrade implementation training to the customer as
needed, up to once per system.
2.4.1.3 Obtain upgrade completion sign off from the customer.

2.4.2 Cusiomer Responsibilities

2.4.2.1 Cooperate with Motorola in efforts to complete any posi upgrade
punch list items as needed.

2.4.2.2 Cooperate with Motorola to provide relevant post upgrade
implementation training as needed. This applies only to primary zone
core owners, It is the zone core owner’s responsibility to contact and
include any user agencies that need to be trained or to act as a
training agency for those users not included.

2.4.2.3 Provide Motorola with upgrade completion sign off.

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Customer NameLifecycle Sustainment Services Use or disclosure of this proposal is subject
to the restrictions on the cover page.

© Motorola Solutions Confidential Lifecycle Statement of Work 2-5

3.6 Exclusions and Limitations

3.1 The parties agree that Systems that have non-standard configurations that have not been
certified by Motorola Systems Integration Testing are specifically excluded from the ASTRO 25
SUA II unless otherwise agreed in writing by Motorola and included in this SOW.

3.2 The parties acknowledge and agree that the ASTRO 25 SUA II does not cover the following
products:

MCC3500 Dispatch Consoles

MIP5000 Dispatch Consoles

Plant/E911 Systems

MOTOBRIDGE Solutions

ARC 4000 Systems

Motorola Public Sector Applications Software (“PSA”)
Custom SW, CAD, Records Management Software
Data Radio Devices

Mobile computing devices such as Laptops
Non-Motorola two-way radio subscriber products
Genesis Products

Point-to-point products such as microwave terminals and association multiplex equipment

3.3. ASTRO 25 SUA H does not cover any hardware or software supplied to the Customer when
purchased directly from a third party, unless specifically included in this SOW.

3.4 ASTRO 25 SUA II does not cover software suppori for virus attacks or other applications that
are not part of the ASTRO 25 system, or unauthorized modifications or other misuse of the
covered software. Motorola is not responsible for management of anti-virus or other security
applications (such as Norton).

3.5 Upgrades for equipment add-ons or expansions during the term of this ASTRO 25 SUA II are
not included in the coverage of this SOW unless otherwise agreed to in writing by Motorola.

4.0 Special provisions

4.1 Customer acknowledges that if its System has a Special Product Feature, additional
engineering may be required to prevent an installed system release from overwriting the
Special Product Feature. Upon request, Motorola will determine whether a Special Product
Feature can be incorporated into a system release and whether additional engineering effort
is required. If additional engineering is required Motorola will issue a change order for the
change in scope and associated increase in the price for the ASTRO 25 SUA IL.

4.2 Customer will only use the software (including any System Releases) in accordance with
the applicable Software License Agreement.

4.3 ASTRO 25 SUA II services do not include repair or replacement of hardware or software
that is necessary due to defects that are not corrected by the system release, nor does it
include repair or replacement of defects resulting from any nonstandard, improper use or
conditions; or from unauthorized installation of software.

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Customer NameLifecycle Sustainment Services Use of disclosure of this proposal is subject
to the restrictions on the cover page.

© Motorola Solutions Confidential Lifecycle Stalement of Work 2-6

4.4 ASTRO 25 SUA II coverage and the parties’ responsibilities described in this Statement of
Work will automatically terminate if Motorola no longer supports the ASTRO 25 7.x
software version in the Customer’s system or discontinues the ASTRO 25 SUA II program;
in either case, Motorola will refund to Customer any prepaid fees for ASTRO 25 SUA II
services applicable to the terminated period.

4.5 If Customer cancels a scheduled upgrade within less than 12 weeks of the scheduled on site
date, Motorola reserves the right to charge the Customer a cancellation fee equivalent to the
cost of the pre-planning efforts completed by the Motorola Solutions Upgrade Operations
Team.

4.6 The SUA II annualized price is based on the fulfillment of the two year term. If Customer
terminates, except if Motorola is the defaulting party, Customer will be required to pay for
the balance of payments owed if a system release upgrade has been taken prior to the point
of termination,

Nashua PD 8/40/2017

Customer NameLifecycle Sustainment Services Use or disclosure of this proposal is subject
to the restrictions on the cover page.

© Motorola Solutions Confidential Lifecycle Statement of Work 2-7

Appendix A - ASTRO 25 System Release Upgrade Paths

Platform
Release

Certified Upgrade Paths

Pre-7.7

7.7

Upgrade to Current Release

7.8:

7.9

744 NA 7.14
TAZ 7.14 7.15
714 7.15 7.16
715 7.16 7.17
716. 7.17 7.18 (Planned)
7.47 7.18 (Planned) | 7.19 (Planned)

* The information contained herein is provided for information purposes only and is intended only to
outline Motorola’s presently anticipated general technology direction. The information in the roadmap is
not a commitment or an obligation to deliver any product, product feature or software functionality and
Motorola reserves the right to make changes to the content and timing of any product, product feature or
software release.

* The most current system release upgrade paths can be found in the most recent SMA bulletin.

Nashua PO 8/10/2017
Customer NameLifecycle Sustainment Services Use or disclosure of this proposal is subject
to the restrictions on the cover page.

® Motorola Solutions Confidential Lifecycle Statement of Work 2-8

SECTION 3

LIFECYCLE MANAGEMENT
PRICING

Lifecycle Products (NSAD) i

| System Upgrade Agreement Il (SUA II) | $

71 FL Ine 2020 rea lips
191,960.77 | $193,963.79 | $196,026.90 $198,151.91 | $200,340.64 $202,595.07 |

Nashua PD 8/10/2017
Customer NameLifecycle Sustainment Services Use or disciosure of this proposal Is subject
fo the restrictions on the cover page.

© Motorola Solutions Confidential Lifecycle Management Pricing 3-9

CERTIFICATE OF SUBSTANTIAL COMPLETION

PROJECT:

DATE OF ISSUANCE:

OWNER: City of Nashua, NH

OWNER’s Purchase Order NO::

CONTRACTOR:

ENGINEER: DPW Engineering

The Work to which this Certificate applies has been inspected by authorized representative of OWNER,
CONTRACTOR, and ENGINEER, and that Work is hereby declared to be substantially complete in
accordance with the Contract Documents on

(DATE OF SUBSTANTIAL COMPLETION)

A Tentative list of items to be completed or corrected is attached hereto. This list may not be all-
inclusive, and the failure to include an item in it does not alter the responsibility of CONTRACTOR to
complete all the Work in accordance with the Contract Documents. The items in the tentative list shall
be completed or corrected by CONTRACTOR within days of the above date of Substantial
Completion.

This certificate does not constitute an acceptance of Work not in accordance with the Contract
Documents nor is it a release of CONTRACTOR’s obligation to complete the Work in accordance with
the Contract Documents.

EXECUTED BY ENGINEER: ACCEPTS THIS CERTIFICATE OF SUBSTANTIAL = ACCEPTS THIS CERTIFICATE OF SUBSTANTIAL
COMPLETION: COMPLETION:
By: By: By:

Daniel Hudson, P.E.

(Authorized signature) Owner Representative Contractor (Authorized Signature)

Title: Title: City Engineer, City of Nashua Title:

Date: Date: Date:

IFBO779-021022 2022 SEWER REPLACEMENT PROJECT
Certificate of Substantial Completion

meen\ THE CITY OF NASHUA "The Gate City’

Financtal Services

Purchasing Department

October 12, 2017
TO: MAYOR DONCHESS
FINANCE COMMITTEE
FROM: DAN KOOKEN, PURCHASING MANAGER

SUBJECT: COMMUNICATION — MEMORANDUM OF UNDERSTANDING BETWEEN THE CITY
OF MANCHESTER, CITY OF NASHUA AND THE MANCHESTER/BOSTON REGIONAL

AIRPORT

Please see the attached communication from William Mansfield, Radio Systems Manager, dated
October 10, 2017 for information related to this Memorandum of Understanding and his request to

approve, accept and place on file.

Also attached is a copy of the Memorandum of Understanding (MOU).

Respectfully,

Purchasing Manager

Coe: W Mansfield J Griffin

229 Main Street ¢ Nashua, New Hampshire 03061 « Phone (603) 589-3330 Fax (603) 589-3344 |

City of Nashua, NH
Citywide Communications Division
Wireless Communications

October 10, 2017

To: James Donchess, Mayor
From: William Mansfield, Radio Systems Manager
RE: Memorandum of Understanding

Mayor Donchess,

Attached please find a copy of Memorandum of Understanding between the City of Manchester, City of
Nashua and the Manchester/Boston Regional Airport. The City of Nashua recently applied for a grant to
construct an interoperability communications system that will provide for a redundant Dispatch Center
at the Manchester Regional Airport. | have been verbally notified that the City of Nashua and the City of
Manchester will be receiving $300,000.00 each to complete this Regional Dispatch Center. All the
entities have met on several occasions to plan the project and come to an understanding of what the

project will entail.

in anticipation of receiving this grant, | am submitting this Memorandum of Understanding for review
and signature in an attempt to expedite the signature process. All of the entities have reviewed this
MOU and have approved the content. This MOU has also been submitted and approved by the City of
Nashua’s Corporation Counsel. Once the City receives official written notification of receiving the grant |
will submit the grant to the Board of Alderman and the Human Affairs Committee for review.

Sincerely,

William Mansfield
Radio Systems Manager
City of Nashua

be

MEMORANDUM OF UNDERSTANDING (MQU)

Between the City of Nashua, New Hampshire, the City of Manchester, New Hampshire
AND the Manchester/Boston Regional Airport

PARTIES. The parties to this agreement are the City of Nashua, New Hampshire, the City of
Manchester, New Hampshire and the Manchester/Boston Regional Airport

AUTHORITY. This Agreement is authorized under the provisions of the Department of
Homeland Security, Office of Grants and Training;

OVERVIEW. The FFY 2016/2017 Homeland Security Grant Program (HSGP) Priorities support
the National Preparedness System (NPS) in order to achieve the national preparedness goal. HSGP
allowable costs support efforts to build and sustain core capabilities across the Prevention, Protection,

Mitigation, Response, and Recovery mission areas.

PURPOSE. The purpose of this Agreement is to identify the affiliation between City of Nashua,
New Hampshire, the City of Manchester, Mew Hampshire and the Manchester/Boston Regional Airport
with relation to building and maintaining a remote dispatch center to be used by these entities should a
major catastrophic failure occur in any of the radio communications dispatch centers. The funding wiil
also provide the necessary software licensing that will allow mutual aid entities from around the state to
have radio communications access to the radio systems in the City of Nashua and Manchester, should the

need arise .

SCOPE. This agreement is applicable for the period of funding by the FFY 2016'2017 New
Hampshire State Homeland Security Grant and for the useful life of the equipment, materials or
plan. Either party may cancel this affiliation at any time with thirty (30) days written notice.

AGREEMENT. the City of Nashua, New Hampshire, the City of Manchester, New Hampshire and the
Manchester/Boston Regional Airport agrees to the following:

A. The goal and intent of this grant is to prevent a threatened or an actual act of terrorism by
ensuring interoperability and redundancy between key stakeholders in Nashua,
Manchester and Manchester Boston Regional Airport emergency radio communications.
Each stakeholder will be provided with the ability to communicate with each other’s
community during a major radio communications failure or during a mutual aid incident.
It will also provide the capability to have interoperability with the Manchester Boston
Regional Airport and other mutual aid responders

B. The cost of the purchase, programming and installation of equipment will be funded
100% through this grant. $300,000 has been awarded to the City of Manchester and
$300,000 has been awarded to the City of Nashua. These funds will be utilized to fulfill
all of the stipulations within the grant application.

C. The City of Manchester and the City of Nashua, as recipients of FFY 2016/2017
Homeland Security Grant Program funds, will jointly manage the procurement of services
and equipment, provide Point of Contacts to the Department of Safety-Grants
Management Unit, and provide all grant audit and reporting as required by the
Department of Safety-Grants Management Unit.