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Finance Committee - Minutes - 7/7/2021 - P4

By dnadmin on Mon, 11/07/2022 - 13:39
Document Date
Wed, 07/07/2021 - 00:00
Meeting Description
Finance Committee
Document Type
Minutes
Meeting Date
Wed, 07/07/2021 - 00:00
Page Number
4
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/fin_m__070720…

Finance Committee - 07/07/2021 Page 4

Kevin Rourke, Deputy Police Chief

Sure. First thing | just have some background information and then I'll go through the PowerPoint. Kevin
Rourke, Deputy Chief, Nashua Police. Last June spoke to the Mayor and a few Aldermen about getting body
cameras for the Police Department. For the past year the Mayor and | have worked through this project. We
thank you for your support and finding a solution to the problem because we know in the last year, many of
these body worn cameras companies, the price has risen dramatically.

Mayor Donchess

Now Deputy let me just interrupt for a second. The record should show that Alderwoman Kelly has arrived. OK.

Deputy Rourke

So when we started to deep dive this project, we looked into three separate companies for a 5-year contract
because that’s what most of these companies offer. When we started doing that and deep diving the project
we realized that Bodyworn by Utility has the best option. It has a lot more pros than the other companies. It is
also one of the only companies that provides a security blanket for the camera. Many of these companies —
this is the only company where the camera is basically sewn into the shirt so it can’t fall off and get knocked
off. What they do is they sew a pocket inside your shirt which unbuttons the shirt and the camera lays inside
that pocket. They cut a hole in the shirt and the camera is through the hole.

Every other company is the camera is attached to the uniform, I’m sure many of you have seen it. What
happens in that is a lot of times if you have seen the media recently, some of these cameras are knocked off if
you’re in a struggle with someone, if you’re in a fight and you're rolling on the ground, these cameras get
knocked off. Where you are going to spend all this money and the camera drops off it is kind of useless. So
that was one of the major point that we started to look towards Bodyworn Utility. So as we started to negotiate
with Bodyworn Utility we also noticed that they were the cheapest company of the three. Just other pros by
Bodyworn Utility when we started looking into this, there’s multiple activation features. You can activate the
camera, some of these other cameras are pushbutton so if an officers gets out of the vehicle and encounters a
situation, he’s got to remember every single time to hit the button to record.

This one has many features to it where it activates by a holster draw. For example, if you are out in the street
and an incident happens and you have got to draw your weapon, there’s a sensor on your holster that will
immediately activate the camera and it will actually go back 2 minutes; so you will have that 2 minutes prior to
pulling out your duty weapon. Lights and sirens in the vehicles, these are all pre-set up, lights and siren. If you
put your lights and sirens on the cameras are going to come on. Another features is officer down, safety issue.
If the officer is down for a certain amount of time, again this is pre-set, whatever the policy says and whatever
we decide with the company, if the officer is down for 3 seconds, 5 seconds, 7 seconds, that camera will
automatically turn on. It was also alert every other officer that is working, it will alert dispatch and it will give his
GPS -— his coordinates — to the exact location where he is. That was another plus.

Cruiser door — when the officer opens the cruiser door there’s a sensor in the door; it immediately turns on his
camera. So an officer gets in foot pursuit, it immediately activates the camera and also sends a GPS
coordinate back to dispatch and other surrounding officers that are working that evening or that day. Another
activation feature is a watch bracelet type item where you can either put it on — it looks like a watch or you can
put it on your belt, whatever the officer's preference is, it also activates and shuts the camera off. So many
good features with that. Other pros — full coverage support, 24/7, 365 days, you call them up there’s someone
there to answer the phone and help you. Full warranty — if anything is broken they will replace it for free.
These other cameras — there’s no docking station so it is a basically a Motorola G-7 Cell Phone that is the
camera. So you can plug it in, if the battery is getting low, if you worked the double shift, you are able to plug it
right into the cruiser.

Also at the end of your shift, you take it home, it’s just a charger. So there’s no docking stations which is a
problem before for 179 cameras we need multiple docking stations in the Department and there might not just

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Finance Committee - Minutes - 7/7/2021 - P4

Finance Committee - Minutes - 7/7/2021 - P5

By dnadmin on Mon, 11/07/2022 - 13:39
Document Date
Wed, 07/07/2021 - 00:00
Meeting Description
Finance Committee
Document Type
Minutes
Meeting Date
Wed, 07/07/2021 - 00:00
Page Number
5
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/fin_m__070720…

Finance Committee - 07/07/2021 Page 5

be room for all that. The ability to live stream, if we were sitting at the station and the 4" of July is going on
and we want to live stream to see how the crowd was or something going on or an incident, a major incident
going on, you can sit right at your desk and live stream and see what is going on. This was very useful up in
Manchester during the last couple of incidents they had up there with the Command Post was able to live
stream the street and what was going on.

GPS System in the camera and in the cruisers, so if dispatch gets a call on Main Street, they are going to be
able to see who is close by and they can dispatch those units right to the call. They are also able to locate
officers. If you are out at an incident and you didn’t call in where you were, they are able to locate exactly
where you are and send other officers. This was kind of a feature that we heard during our presentation a
couple of years ago, there was an officer shot up in Manchester and he was shot, if you remember Officer
Doherty from Manchester years ago, they could not find him, he had been shot multiple times and was
basically laying on a sidewalk behind a car. The officers were driving a couple times where they could not
locate him. It was a citizen who pointed to the police. They knew where he was in the area, but they didn’t
know exactly where he was and that officer down feature and the GPS location that is in there is a very
valuable tool.

The camera has a 14 to 16 hour battery life, again you can charge it at any point. It can be plugged into the car
charger or at home at the end of your shift like | said. The cons we found on it is it’s called a Rocket IOT, it has
to be placed in the vehicle, that’s where the data is stored until you drive back to the Police Department where
it will upload. It’s a cloud based system, it is stored in the car so that is just another thing we are putting in the
car and uniform alteration which we talked to Manchester who has the same cameras. The problem with them
is so many officers, you basically have to send your shirt to the company to put in that pocket. So that takes
some time, you know, we have 179 officers and they will do 5 shirts per officer. So sending them down there
we think this is going to be good timing if this gets through. We switch into fall uniforms, long sleeve shirts in
the fall, we are hoping once it goes through we can get those uniforms down there so we can activate these
cameras in the fall. So that would be our plan.

The good thing about this camera is that several local departments that have gone to body worn by Utility,
Manchester being the first one, Hudson just went on-line they got the same camera and Hollis Police
Department. So what | will say about having other departments in the area with the same camera, it has a
feature of geofencing so if we were to go to any of these agencies for mutual aid, we can go right into their
system and they will be able to tell where our officers are and it sets up like a geofence and dispatch can see
all the officers involved at this incident. So during negotiations with Bodyworn by Utility it was a 5-year
contract. As time went on and in speaking with the Mayor as we are coming to the end here, we are able to
negotiate a 6" year for free and the Mayor also asked if we could the first year, if we could keep it at
$350,000.00, the company was very responsive to that, they kept their word at $350,000.00 the first year and
they actually added a sixth year on. So even though the price went up over the beginning from June 20" until
now, the price almost evened out because of getting that 6'" year free. And in talking to them we ended up
adding vehicles to have the whole system in place so we added 31 vehicles.

What it also does is we added interview rooms and we added the booking area. So we work on a computer
aided dispatch system. So when an officer is dispatched to a call he is given a report number, the booking area
and the interview rooms are all going to be integrated together. So when they interview someone or someone
comes in through booking it is already sent in the sign to the call from the original call from the officer. So it is
actually a pretty neat system and pretty easy to use. We had a guy from Indianapolis Police Department come
up and give us a demo to us and they were over 1,000 officers in that department. They hired 3 people just to
handle this project and to be 3 project manager. And as time went on they realized the system is easy to use,
they actually let two of the guys go and one guy is running it. So it sounds like a pretty easy system to use.

So if you want to just play that first video, it kind of gives kind of a little demonstration of how this works.

VIDEO PLAYS

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Finance Committee - Minutes - 7/7/2021 - P5

Finance Committee - Minutes - 7/7/2021 - P6

By dnadmin on Mon, 11/07/2022 - 13:39
Document Date
Wed, 07/07/2021 - 00:00
Meeting Description
Finance Committee
Document Type
Minutes
Meeting Date
Wed, 07/07/2021 - 00:00
Page Number
6
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/fin_m__070720…

Finance Committee - 07/07/2021 Page 6

“Bodyworn provides a fully integrated officer and vehicle ecosystem for video capture, upload, redaction and
sharing. It leverages intelligent technology to ensure the officer is never asked to do something technology
can do for them. We start with the Bodyworn camera which is securely mounted in the uniform. As the officer
gets into their patrol car, Bodyworn automatically associates with the Rocket IOT in the trunk. Now the officer
and vehicle cameras including triggers are synchronized based on policy. During a traffic stop, a series of
triggers automate the Rocket IOT and Bodyworn to begin recording an offloading video. The digital media
evidence automatically offloads and is temporarily stored in the Rocket IOT. When the officer returns to any
department or station, video is quickly offloaded to the cloud through the systems Smart Way point. Individual
officers or groups of officers in the field can receive real time photo alerts on their Bodyworn or in-car video
systems.

During a foot pursuit Bodyworn sensors automatically trigger the device to begin recording. As an officer
unholsters their firearm, Bodyworn will activate recording while sending real-time alerts to dispatch.
Additionally it will capture 2 minutes of pre event recording to ensure all critical evidence is captured. In a high
priority event, the digital media evidence can off load to the car automatically using the cellular input. Because
seconds mean lives, intelligence matters. This includes intelligence that allows the system to integrate to the
department's computer aided dispatch system. When a 911 call is placed, an officer is assigned. Bodyworn
and Rocket IOT vehicle video will automatically activate when the officer arrives on scene, tagging it with all
relevant information for that call. Bodyworn has an added layer of officer safety protection.

In the event that an officer goes prone, the ecosystem automatically senses and sends alerts to officers within
proximity and dispatch enabling them to respond quickly. Dispatch and other assigned parties are able to view
a live streaming feed of officer's Bodyworn camera. The system’s mutual aid capability allows multiple
agencies to share BOLO alerts for emergencies and other life safety situations thereby creating entire
networks of smart cities for emergency response through (inaudible). Meanwhile AvailWeb allows
departments to view and manage all digital media evidence. With a rich interactive media playback, reporting
capabilities to support day-to-day operations and case management for operational efficiency. In order to
respond properly to video release requests, we have built in smart redaction to quickly automate the redaction
process. In a few short moments, digital evidence cases can be shared to the District Attorney and local news
outlets. A dedicated lawyer’s portal allows the DA to access media from all agencies within their district. A
temporary link can be provided to a news station for limited access.

Bodyworn — promoting officer safety while building trust between law enforcement and the community.”

Mayor Donchess

So do you have any idea how departments nationwide have body worn? Oh is this part of it?

Deputy Rourke

| do not know. The company is out of Georgia, | know a lot of bigger agencies have Bodyworn by Utility. | think
it is an up and coming company but | do not know off the top of my head how many other companies.

Mayor Donchess

So questions or comments from the Committee? Alderman Laws.
Alderman Laws

I’ve got a couple if you don’t mind. First of do the State Police use this?

Deputy Rourke
No.

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Finance Committee - Minutes - 7/7/2021 - P6

Finance Committee - Minutes - 7/7/2021 - P7

By dnadmin on Mon, 11/07/2022 - 13:39
Document Date
Wed, 07/07/2021 - 00:00
Meeting Description
Finance Committee
Document Type
Minutes
Meeting Date
Wed, 07/07/2021 - 00:00
Page Number
7
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/fin_m__070720…

Finance Committee - 07/07/2021 Page 7
Alderman Laws

They don’t? | just thought they'd be a wonderful happy coincidence if they did because then you know — well
integrated. | wish | could read my own handwriting. Do officers have the ability to manually turn it off?

Deputy Rourke

Yes they do. They do. On the bracelet they can turn it off.
Alderman Laws

Does it record the previous two minutes up to that?

Deputy Rourke

If was still on it is recording yes. But if they shut it off, it is off. And again, a lot of these incidents will be
spelled out in the policy of when they have to wear the camera and when they are not, if they are out talking to
or having a coffee or something like that obviously. But if they are going to calls in certain instances it is going
to be on.

Alderman Laws

Certainly and | imagine in the heat of the moment they are not really thinking about shutting off the camera. So
| would support this absolutely, | think body cameras are a great idea I’ve seen how good they have done, the
gocd that they have done nationwide. And | imagine if the price has gone up significantly since June if we
don’t act on this now it is just going to keep going higher. So | think we should support this.

Deputy Rourke
Just to give you an idea of last June | got a quote it was just for the body worn cameras not for the vehicles or

the interview room or booking, just for the body worn cameras 179 cameras was $1.1 and this June it was $1.5
so you can see the inflation.

Mayor Donchess

Alderman O’Brien.
Alderman O’Brien

Thank you Mr. Mayor. Chief my question is, | know this is going to be worn underneath the blouse of the shirt,
but it is also going to be on the exterior of the bullet proof vest correct. In other words no impact of receiving
fire could fragmate the camera close to the body that would injure the officer, correct

Deputy Rourke

So it would be the vest, well it depends because we have officers that wear the auto carrier vest. So if it were
me, | would wear the vest under the shirt so the camera would be between the vest and my shirt. So if was hit,
that’s a good question it would probably be damaged if not destroyed. But the other carrier vest too it will be
on the inside material.

Alderman O’Brien
Follow up Mr. Mayor. My point is that | don’t care so much about the camera | care about the officer and would

hate to have the device compromise the vest. And if | may follow up. One more question. This is from my
history being on the Fire Department, love GPS but GPS is linear, level field. If an officer was operating in a

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Finance Committee - Minutes - 7/7/2021 - P7

Finance Committee - Minutes - 7/7/2021 - P8

By dnadmin on Mon, 11/07/2022 - 13:39
Document Date
Wed, 07/07/2021 - 00:00
Meeting Description
Finance Committee
Document Type
Minutes
Meeting Date
Wed, 07/07/2021 - 00:00
Page Number
8
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/fin_m__070720…

Finance Committee - 07/07/2021 Page 8

high rise structure or a multi-level building, have we conquered the GPS to read height to know what floor the
officer may be operating on? Or we haven't got to the GPS point.

Deputy Rourke
| haven’t seen that yet.
Alderman O’Brien

Yeah it is a technology | wish they would conquer because as you can appreciate firefighters go to multi floors,
police officers go to multi floors. It would be enhanced for the safety if we could.

Deputy Rourke

Sure, that’s a great question.

Alderman O’Brien

... track that. OK. Thank you Mr. Mayor.

Mayor Donchess

Alderwoman Kelly.

Alderwoman Kelly

Thank you. | am getting used to the Chamber is that better? | have a couple of questions. So you were talking
about previous police department that had a number of employees actually handling this system. Are we
planning on having an employee that would handle this as well?

Deputy Rourke

Not right now. We are going to have one of our officers handle it for the first year and see how that goes.

Alderwoman Kelly

OK if | could follow up? The contract, does it include maintenance, what happens if a camera goes down?

Deputy Rourke

They will replace it for free, full warranty.
Alderwoman Kelly
How quickly?

Deputy Rourke

| think what they do is they give you a few extra ones so you always have some in stock. They are pretty easy
to deal with so | would assume they replace it immediately.

Alderwoman Kelly

OK a few more questions? And this might be in the paperwork and | apologize | was a little bit late. But the
phased 6 year, is that a phased roll out like only so many people will get it or is ita phased payment approach?

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Finance Committee - Minutes - 7/7/2021 - P8

Finance Committee - Minutes - 7/7/2021 - P9

By dnadmin on Mon, 11/07/2022 - 13:39
Document Date
Wed, 07/07/2021 - 00:00
Meeting Description
Finance Committee
Document Type
Minutes
Meeting Date
Wed, 07/07/2021 - 00:00
Page Number
9
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/fin_m__070720…

Finance Committee - 07/07/2021 Page 9
Like everybody will get it but we are going to pay for it over 6 years?

Deputy Rourke

Yes everybody will get it.

Alderwoman Kelly

| watch a lot of crime and every time you listen they are always like and guess what they did, they recorded
over it or they threw the tape out. How long will the video be stored on the cloud?

Deputy Rourke

It's however we want it on the cloud.

Alderwoman Kelly

So it doesn’t automatically delete?

Deputy Rourke
No.

Alderwoman Kelly

And do you know how much storage is there, | mean you’ve got a lot of officers. Sorry | am asking a lot of
questions.

Deputy Rourke

No it’s a good question, | just don’t know the answer to that but | know it is stored for a significant amount of
time, however long — we set the settings.

Alderwoman Kelly

OK I'd be interested to know that at some point. Thank you.

Deputy Rourke

Yes.

Mayor Donchess

Alderwoman Lu?

Alderwoman Lu

Thank you. Is there room in the trunks for this?

Deputy Rourke

Yes there’s room for the Rocket IOT.

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Finance Committee - Minutes - 7/7/2021 - P9

Finance Committee - Minutes - 7/7/2021 - P10

By dnadmin on Mon, 11/07/2022 - 13:39
Document Date
Wed, 07/07/2021 - 00:00
Meeting Description
Finance Committee
Document Type
Minutes
Meeting Date
Wed, 07/07/2021 - 00:00
Page Number
10
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/fin_m__070720…

Finance Committee - 07/07/2021 Page 10
Alderwoman Lu

OK how many — 179 — how many officers are on the beat you know? Does that cover everyone?

Deputy Rourke

It covers everyone from the Chief on down, we will all wear them.

Alderwoman Lu

Great. Alright and every vehicle as well?

Deputy Rourke

Yes. We even added the prisoner transport van and the 2 SWAT vehicles.

Alderwoman Lu

OK and you know | didn’t catch something, | know it uploads to the cloud at headquarters but then it said it can
also do it at another time, upload to the cloud.

Deputy Rourke

It uploads to the cloud once we drive into the station but it is stored in the Rocket IOT.
Alderwoman Lu

It’s stored in the trunk. Yes, OK.

Deputy Rourke

Rocket IOT is also a hot spot so there’s good signal.

Alderwoman Lu

OK alright. And does an individual have the ability to erase the tape?
Deputy Rourke

No.

Alderwoman Lu

OK. Great. Just one other thing. Have we considered what we will be paying to insure this, just seems like
another expense. | mean | think it is a great thing but has anyone done that calculation. Alright, | guess not.

Deputy Rourke
| don’t think so, no.
Alderwoman Lu

Looking at the what’s it called — the communication from the Police Department. Sorry can’t find it. It is 72
months of use and maintenance and training?

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Finance Committee - Minutes - 7/7/2021 - P10

Finance Committee - Minutes - 7/7/2021 - P11

By dnadmin on Mon, 11/07/2022 - 13:39
Document Date
Wed, 07/07/2021 - 00:00
Meeting Description
Finance Committee
Document Type
Minutes
Meeting Date
Wed, 07/07/2021 - 00:00
Page Number
11
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/fin_m__070720…

Finance Committee - 07/07/2021 Page 11
Deputy Rourke

Yes.

Alderwoman Lu

Great. OH here it is yeah, price proposal it just says — and training for a period of 60 months but then it says
72 so itis 72.

Deputy Rourke

If we need them, we will have a train the trainer. So they will come out for about 4 to 6 weeks to the
Department to get us up and running. It will be a train the trainer program so when we hire a new officer we
will have someone in training that will be able to get that officer up and running. If there’s new additions to the
system they will send someone out here. And there are several local people that work for the company so
there’s quick access to them which is a good thing. And if we need extra training it’s there for 6 years.

Alderwoman Lu

Thank you. That’s all.

Mayor Donchess

Alderman Harriott-Gathright?

Alderman Harriott-Gathright

| Know that there was talk at one point about Nashua going in with Manchester and some of the other towns
together to get the cheaper price. Did that happen or did we just go ourselves?

Deputy Rourke
Manchester has had this system well over a year.

Alderman Harriott-Gathright

| don’t think they have like a 5 year plan though.
Deputy Rourke
I’m not sure how long their contract is. | know they’ve had it for quite some time before us.

Alderman Harriott-Gathright

| am just finally happy to hear about it, to hear that our officers are going to have it too. | have always felt that it
was a win-win for both the public and for the officers, you can’t go wrong.

Deputy Rourke
We are too.

Alderman Harriott-Gathright

So | know it is an expensive project but it really is something that’s needed, particularly in the climate that we
have in the United States now.

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Finance Committee - Minutes - 7/7/2021 - P12

By dnadmin on Mon, 11/07/2022 - 13:39
Document Date
Wed, 07/07/2021 - 00:00
Meeting Description
Finance Committee
Document Type
Minutes
Meeting Date
Wed, 07/07/2021 - 00:00
Page Number
12
Image URL
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Finance Committee - 07/07/2021 Page 12

Deputy Rourke
Definitely.

Alderman Harriott-Gathright

It has been a long hard for the years, where | think that most of Nashua would like to be at this time and | am
very proud, that’s for certain.

Deputy Rourke
Thank you. We are happy too.

Alderman Harriott-Gathright

Thank you.

Mayor Donchess

Alderwoman Kelly?

Alderwoman Kelly

Thank you. | have a more logistical question. | was interested in how, you were saying that each officer has 5
shirts and you have to send them so how are you going to do that?

Deputy Rourke

So again we are trying to time it, so we wear short sleeves right now and then we have an optional period that
comes up and then at some point in October it is mandatory we wear long sleeves. So we are trying to time it
where we get everybody’s long sleeves, send it down there and then by the time they are done it is time to go
to long sleeves and then we can implement the whole program.

Alderwoman Kelly

Got it, that makes sense.

Deputy Rourke

Just one thing that | missed that was kind of important, it is a pretty neat feature. They said it on the video
about the BOLOS and mass communications. So it’s like a cell phone remember, so if we have missing child
or someone missing you can basically, the officer can be at the person’s house, take a picture of them and
send it out to everybody and it will go right to their cell phone so it’s almost pretty instant. So we do have those
quite often and it takes a little while to get it up and send it our computers in our cars but right from here you
can be at someone’s house and send it out. Or if you were looking for someone, a wanted person or anything
like that, snap a picture of the person and it can be sent out instantly. So that was another good feature. It is
like a cell phone it is a cell phone.

Mayor Donchess

Alderman Harriott-Gathright.

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Finance Committee - Minutes - 7/7/2021 - P13

By dnadmin on Mon, 11/07/2022 - 13:39
Document Date
Wed, 07/07/2021 - 00:00
Meeting Description
Finance Committee
Document Type
Minutes
Meeting Date
Wed, 07/07/2021 - 00:00
Page Number
13
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/fin_m__070720…

Finance Committee - 07/07/2021 Page 13

Alderman Harriott-Gathright

Whatever the camera that you put in there, are you able to take it out yourself?

Deputy Rourke

Yes. Yes. It is just a sewn in pocket where it sits in there. They will puncture the hole in the shirt and then the
camera will sit right in there, right through the camera. If you go to that presentation, a couple slides down
there’s a picture of it. | can show you after too, but there’s a picture of the way it is set up. And every officer
gets 5 shorts done for free by the company in this contract and each officer also gets $200.00 so if they want to
do the outer carrier vest, if they want to do a jacket, the company will do it. They have $200.00 to spend on
fixing their uniforms.

Mayor Donchess

Alderwoman Kelly.

Alderwoman Kelly

Yes please. | have one more question. How and | am sorry if | missed it in your presentation, what is the life of
these what is the replacement look like for long-term. Are they pushing software out, like are they 10 years
things?

Deputy Rourke

It is a 6 year deal with full warranty so if one of the officer's cameras break they replace it for free through the 6
year deal.

Alderwoman Kelly

At the end of those 6 years though like are these going to be obsolete and we are going to have to buy 179
new body cams?

Deputy Rourke

| think we would be looking at a new contract after the 6 years; but in the 6 years full warranty coverage.

Alderwoman Kelly
OK.

Mayor Donchess
Anyone else? Alderman Laws.
Alderman Laws

Thank you Mayor. Presumably after 6 years if we did renew the contract it would be significantly cheaper
because a lot of the infrastructure would already be in place unless we had to upgrade.

Deputy Rourke

Unless we have to upgrade and again like the phones are changing all the time and upgrading so | am thinking
when you upgrade the contracts, the phones would be updated included in that contract.

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