Search

alight

Lisa, Your Personalized Intelligent Virtual Assistant

In addition to the portal channel, Alight developed and brought to market an
intelligent virtual assistant, Lisa. Additional information related to our IVA

approach and capabilities follow.

a Lisa is augmented intelligence, programmed to emulate human connection and
traits. Liso keeps users in their online channel of choice, and whether by design
or via its award-winning escalation flow, it can seamlessly shift users to other
channels, such as a web chat live representative—with a full transcript of the
conversation history—to always ensure the most satisfying experience for each
and every customer.

The unique architecture allows Lisa to respond with different responses, for the
same intent, depending on the users’ eligibilities within the organization. This allows for a personalized
experience that ensures users get their immediate questions answerd.

Advanced Decision-Support and Communication Tools

Using technology, psychology and the industry's best decision-support tools to create benefit-smart
employees is... well, a smart thing to do! We all know benefit choices have become more complicated and
also more expensive for both employees ond employers. These tools are designed to improve employee
buying behavior while educating employees about the overall value of their benefit program.

e Work/Life Decision Modeling tools that are driven by
real-time employee-specific data.

« Healthcare Cost Calculators that are based on claims
scenarios, premium contributions, HSA/HRA/FSA fegee)
contributions and tax savings. bead

« Retirement plan modeling tools, including savings ~
calculators and deferral recommendations.

e Online hidden paycheck and total compensation
statements and explanation.

o Printable benefit statements with multiple
layout options for single or batch printing.

Integrated Mobile Experience

Personatized mobile app and benefits dashboard with custom alerts allows employees to access up-to-date
information about their employer-provided benefits through a mobile application and centralized benefits
dashboard. Powered by the benefits administration system, the mobile experience also provides employers
with an easy way to send important messages and reminders to employees without getting lost in the daily
email clutter.

Connecting Employees with their Benefits
Our mobile app allows employees to access their employer-provided benefit information when and where
they need it, reducing the friction and complexity of the day-to-day benefit experience.

oO}*
fs

Emptoyees need one place to
find important benefit
information

Centralized location for
balances and status updates
for current elections,
deductibles, out-of-pocket
maximums, 401k), PTO, and
more.

GLH
code

One login for all employer-
provided benefit portals

SSO integrations create one-
touch launch to telemedicine,
wellness, and many other
widely-used benefit
providers.

Sensitlve personal
Information stored
securely

Protecting personal data is
more important than ever
before. Employees can
take comfort knowing their
data is stored securely in
our cloud-based platform.

Employer reminders and
alerts when and where
you need them

Reminders and alerts in the
palm of their hands.

©

Quick access to ID cards
Reduce day-to-day HR
inquiries with quick
access to ID cards and
plan information.

i

Available on computers
and mobile devices
Access to benefit
information when your
employees need it, both
at their desk and on-the-

go.

alight

ACA Compliance Management System

Tracking, Reporting and Filing

Our ACA compliance tool provides employers with a thorough recordkeeping and reporting solution at an
affordable cost. The automated solution tracks, determines and documents eligibility status for all employees
using client data from payroll or time-and-attendance plotforms. The system also supports all associated
filing required by the IRS.

Hours and Eligibility Tracking

The ACA provides employers with complex rules regarding measuring hours and verifying full-time status. Our
module helps employers manage this process by tracking hours, determining eligibility, managing overlapping
timelines and documenting plon eligibility during the appropriate time periods.

Once customization is complete for the client, the platform provides reports on the eligibility determinations,
as well as dashboards of individual employee timelines. Our solution keeps an archive of employee
information for on-demand auditable recordkeeping.

Reporting and Filing Requirements

The ACA created new reporting requirements under Internal Revenue Code Sections 6055 and 6056. Under
these new reporting rules, certain employers must provide information to the IRS about the health plan
coverage they offer (or do not offer) to their employees.

Marketplace Notices

The ACA also created o requirement that employers distribute a Notice of Coverage Options to all employees,
regardless of plan eligibility, within 14 days of their date of hire. Our solution can generate and distribute
these notices within the allotted timeframe to ensure employer complionce. The notices can be customized all
the way down to the individual specific information on page 3 and include a custom cover letter with
employer messaging.

alight

Year-Round Customer Support

Our year-round employee call center provides professional support for all benefit inquires and enrollment
activities (annuat, new hire and life events) that employees may have during the year. This level of customer
support is easily accessible to all benefit-eligible employees via a dedicated, toll-free number, weekday live
answering services, and voice recording of all calls.

« Technical Support: Password resets, navigational
assistance, screen-sharing option

e Benefits Q&A: Eligibility and coverage review, reprint of
confirmation statements, warm transfers to core carriers
for service, claim forms, etc., and employee lookups

e Enrollment Assistance: Dependent demographic updates,
beneficiary assignment changes, enroliment assistance
during new hire, life events and self-service annual
enrotlments

alight

Premium Support Package

Your Alight team is an extension of your HR department, taking the heavy lifting of benefits administration &
project management, so you can elevate your HR focus. You receive all of the great benefits of our core HR
support PLUS additional support for some of your most important administrative functions, including
management of Qualifying Life Events (QLEs), Evidence of Insurability (EON), and ongoing Dependent

Verification.

eee gQD
C teal

Compliance & Cost

Benefits Administration Project Management

Management
Support 9
“ Implementation
. a; management & “ Dependent Verification
’ fvigence eT tells7 requirements Life Events Verification
v Sane 4 v¥ Annual Enrotlment ¥ Compliance processing
management

v Governance &
stewardship

alight

Smart-Choice Accounts

Putting aside money for current and future needs is important to all of your people. With Smart-Choice
Accounts for healthcare, childcare, transportation and education costs, you can make sure you're retaining
your best employees by helping them save and build wealth.

Smart-Choice Advantages

Unmatched Integration: Our integrated platform offers one phone number, one customer care team,
one website and one mobile application, making account management easy for your people
Convenient access anywhere: Our mobile app offers full account access at your fingertips and
includes touch ID and facial recognition features that help ensure your account stays secure. Submit
claims, view real-time balances and transactions or ask our voice-activated assistant, Emma,
questions about your benefit accounts, all from your phone.

Comprehensive education: Our robust, ongoing communications ~ including online resources, videos
and calcutators-will help your people manage and understand their accounts.

Easy access to funds: Our Alight Smart-Choice Card™ gives your people easy access to their FSA or
HSA funds to cover quolified medical expenses with a single swipe, and our sophisticated hierarchy
technology automatically pays for eligible services from the right account based on your plan rules.
Robust reporting and analytics: Sophisticated participant analytics and dashboards allow you to
uncover strategic insights and implement turnkey marketing programs to influence how your people
spend and save.

Innovative payment solutions: Our card processing, claims and banking are embedded in one system
so we can settle transactions in real-time and automate your claim payments and participant
reimbursements.

Health plan neutral: Giving your organization the freedom to add new account types independent of
any health plan additions or changes and without disruption to your people.

Alight Digital Navigation

alight

Alight's Digital Navigation solution is a technology solution, embedded in your employee’s benefit portal, that
optimizes your organization's health plan network with high-quality, cost-effective care.

Your people can access Digital Navigation anytime, anywhere (online or mobile app). They will have the ability
to find highly-rated, cost-effective providers, get personalized care recommendations and understand the
actual cost of care so they can make healthcare decisions that consider both quality end cost.

Let's face it, healthcare is complex, and employees need help. Here’s how Alight’s Digital Navigation solution
simplifies healthcare navigation and lowers healthcare costs for you and your employees:

Compare Costs for Care

+ Get price comparisons before
receiving procedures and care.
+ Depending on the doctor, hospital
or facility, costs can vary by
> hundreds or thousands of dollars—

even in-network,

@)j

Highly-Rated, Cost-Effective
Providers

Find highly-rated doctors, dentists
and eye care professionals in your
area who meet your personal
preferences and healthcare needs
by intersecting cost and quality
data.

410

Summary and Pricing - Benefits Administration Solution

Per employee per month (PEPM) fees calculated based on 2,776 active employees on the software

Recommended Strategy Standard Fees

Benefit Delivery Platform & Website
e = Initiat ond ongoing configuration of all benefit plans, rates, rules, etc. &
testing
* 1Custom Payroll File & up to 8 Custom Carrier/Vendor Files
o Additional Fites or Custom Reports = $1,000 per File
intelligent Virtual Assistant (IVA), Lisa
$0.30 PEPM per lanquage for ongoing site translation
Total Compensation Statements
Advanced Decision Support

integrated Mobile Experience
* Personalized Mobile App & Dashboard
« Upto 11 informational tiles
« Stondard Refresh Schedule for Data Imports by Category Type:
o = Retirement and FSA - Monthly or Bi-weekly Updates
o = ©Paid Time Off and Pay Amount - Per Pay Period Updates
o Health Plan ID- Quarterly Updates
$150 per additional data import date
Personalized alerts and messages
* Optional $50 integration to 3°¢ party sites priced separately
Implementation Fee:
Alight Digital Navigation $14,518.48
e Embedded Digital Navigation to find high-quality, cost-effective care

+
ACA Compliance Tool
# Ongoing hours and eligibility monitoring -$0.50 PEPM for non-eligible $5.23 PEPM
employees Assumes a 3- year agreement

« Custom portal with location-level reporting

« Notice of Coverage Options & Annual 1095-C Reporting (Optionol Print
ond Fulfillment)

Client Data Corrections & Acquisition Integration

Historical Data Upload: $0.50 per employee for each month of data
Delivery of notices & 1095-C: $2.00 per mailing + postage

Manual update of corrected data: $150 per hour (client must sign off
on Statement of Work)

Year-Round Cali Center Support
* System technical support
« Answers to general benefit questions
* Enrollment assistance for annual, new hire & life events
e §=6Assumes S$ 25% enrollment utilization during AE

11

alight

Recommended Strategy

Standard Fees

Benefit Delivery Platform & Website
¢ Initial and ongoing configuration of all benefit plans, rates, rules, etc. &
testing
* 1Custom Payroll File & up to 8 Custom Carrier/Vendor Files
o Additional Files or Custom Reports = $7,000 per File
Intelligent Virtual Assistant (IVA), Lisa
$0.30 PEPM per language for ongoing site translation
Total Compensation Statements
Advanced Decision Support

integrated Mobile Experience

¢ Personolized Mobile App & Dashboard

« Upto 11 informational tiles

« Standard Refresh Schedule for Data Imports by Category Type:
o = Retirement and FSA - Monthly or Bi-weekly Updates
© = Paid Time Off and Pay Amount - Per Pay Period Updates
o = Health Plan ID - Quarterly Updates

e $150 per additional data Import date

* Personalized alerts and messages

* Optional SSO integration to 3” party sites priced separately

Alight Digital Navigation
* Embedded Digital Navigation to find high-quality, cost-effective care

ACA Compliance Tool

e Ongoing hours ond eligibility monitoring -$0.50 PEPM for non-eligible

employees

« Custom portal with location-level reporting

* Notice of Coverage Options & Annual 1095-C Reporting (Optional Print
and Fulfillment)
Client Data Corrections & Acquisition Integration
Historical Data Upload: $0.50 per employee for each month of data
Delivery of notices & 1095-C: $2.00 per mailing + postage
Manual update of corrected data: $150 per hour (client must sign off
on Statement of Work)

Year-Round Cail Center Support
e System technical support
e Answers to general benefit questions
* Enrollment assistance for annual, new hire & life events
e Assumes s 25% enrollment utilization during AE

Yeor-Round Employer Assistance
* QLE Management
« EOI Management
* Ongoing Dependent Verification

Implementation Fee:
$15,2823,20

+

$5.70 PEPM
Assumes @ 3- yeor agreement

Spending Accounts

Standard Fees

Flexible Spending Account Administration

# of
Accounts oa
0-500 $3.25
507 - 1,500 $2.95

12

Assumptions

90-Day Disclaimer

The information (data) contained in this proposal constitutes a trade secret and/or information that is
commercial or financial and confidential or privileged. It is furnished to City of Nashua in confidence with the
understanding that it will not, without permission of Alight, be used or disclosed other than for evaluation
purposes; provided, however, that in the event a contract (or other agreement) is awarded on the basis of this
proposal the prospect shall have the right to use and disclose this information (data) to the extent provided in
the contract (or other agreement). This restriction does not limit the prospect’s right to use or disclose this
information (data) if obtained from another source without restriction.

This quote is valid for 90 days from the date of this proposal.

Reporting

Client is responsible for delivering timely and accurate data in Alight’s required data file formats. If Client fails
to deliver the data in the correct format, and if after notice and opportunity for Client to correct, Alight must
manually correct the data format, then Client will incur a fee of $150.00 per hour for all manual data
manipulation or correction.

During implementation, to ensure accurate IRS reporting of employee status and measurement timetines,
Client will be required to provide Alight with historical employment history ond hours worked, measurement
periods, benefit enrollment, and special leave of absence information. Client will provide such data to Alight
using Alight’s ACA Compliance data file format. To process such information, Alight wilt charge a one-time fee
equal to $0.50 per employee per month for each month of historical data imported, such fee not to exceed a
total of twelve (12) months, as provided in the Statement of Services. Some Clients may be asked to provide
more than 12 months of data to ensure accuracy (but the fee will not exceed a maximum of 12 months).

Agreement assumes Client will provide historical data in one file (rether than multiple date-range files).
If Client adds one or more affiliated entities to the platform after Client's initial implementation (for example,
through acquisition or merger), the historical data fee may apply to each such entity.

CHANGE ORDERS

Client will assume responsibility for costs associated with changes ta items and/or services not included in the
proposal. Change Orders should be sent to Alight and are subject to approval by Alight, based on timeline
requirement.

13