Finance Committee

Fire Department Master Plan

Nashua, NH

Phase V: Development, Review, and Delivery of Evaluation Report

Task 5-A: Development and Review of Draft Project Report

ESCI will develop and produce an electronic version of the draft report for review by the client and client
representatives. Client feedback is a critical part of this project and adequate opportunity will be provided
for review and discussion of the draft report prior to finalization. The report will include:

Fire Department Master Plan Nashya, NH

¢ Additional infrastructure or facilities for administration and support programs

ESCI will evaluate and present in graphical and descriptive format for each of the deployment option(s):

e Degree of benefit to be gained through its implementation
e Extent to which it achieves established performance targets

e Potential negative consequences

Fire Department Master Plan Nashua, NH

Phase {V: Future Delivery System Models

Fire Department Master Plan

Nashua, NH

Phase Ill: Future System Demand Projections

The project moves forward with an assessment of the future community conditions, service demand, and
fire protection risks that the organization can be expected to serve. ESCI will conduct an analysis of
community growth projections and interpret their impact on emergency service planning and delivery.

Task 3-A: Population Growth Projections
An interpretation of available census and community development data will be provided indicating:

Fire Department Master Plan Nashua, NH

Task 2-J:1SO Benchmarking Study
ESC] has partnered with the Insurance Services Office (ISO) and is prepared to provide as an additional
option a benchmarking survey using the city’s latest survey data.

Fire Department Master Plan

Nashus, NH

Mutual and Automatic Aid Systems

Task 2-G: Planning for Fire Protection and Emergency Medical Services
The planning processes within the agency shall be reviewed. Key components include:

Review and evaluate the adequacy of the current planning process
Review elements of tactical planning within the organization
Review operational planning within the organization

Review strategic planning practices

Review long range or other planning efforts

Fire Department Master Pian

Nashua, NH

Task 2-E: Personnel Management
The organization’s personnel management and human resource systems will be reviewed, focusing on:

e Human resources policies and handbooks

e Reports and recordkeeping

« Compensation

e Labor-management relationships and issues
* Certifications and licensing

* Disciplinary process

« Counseling services

° Application and recruitment processes

e Testing, measuring, and promotion processes

* Health and wellness programs

Fire Department Master Plan Nashua, NH

Task 2-C: Capital Assets and Capital Improvement Programs

ESC! will review the status of current major capital assets (facilities and apparatus) and analyze needs
relative to the existing condition of capital assets and their viability for continued use in future service
delivery, including:

Facilities - Tour and make observations in areas related to station efficiency and functionality. Items to
be contained in the report include:

Fire Department Master Plan Nashua, NH

Phase Il: Evaluation of Current Conditions

The initial phases of the study focus on a baseline assessment of the current conditions and current service
performance. ESCI will conduct an organizational analysis of the department based on the elements
included in the following tasks. The purpose of this evaluation is to assess the agency’s operations in
comparison to industry standards and best practices, as well as to create a benchmark against which the
options for future service delivery can be measured.

Fire Department Master Plan

Nashua, NH

¢ Department Standard Operating Guidelines (SOGs) and service delivery practices
° Current service delivery objectives and targets

¢ Facilities and apparatus inventories

* Local collective bargaining agreement(s), if applicable

e Automatic and mutual aid agreements

° Records management data, including National Fire Incident Reporting System (NFIRS) incident
data

* Computer-Aided dispatch (CAD) incident records

« Local Geographic Information Systems (GIS) data, where available