Fire Department Master Plan Nashua, NH
Phase {V: Future Delivery System Models
The project concludes with strategies intended to place the organization in a position to successfully serve
its future demand and risk. ESCi will develop and analyze various operational models for providing
emergency services with the specific intent of identifying options that can deliver the desired levels of
service identified in the previous task at the most efficient cost. Recommendations will be provided
identifying the best long-range strategy for service delivery and the impact of initiating such a strategy. In
addition, short and mid-term strategies will be recommended for service delivery improvernent or
increased efficiency.
Task 4-A: Review of Response Standards and Targets
The establishment of fire and EMS response time standards and targets is a process that is undertaken by
the local jurisdiction, based on their assessment of community risk, citizen expectations, and the agency's
capabilities. As consultants, ESCI’s role is not to set response standards for the community, but rather
provide assistance with data analysis and comparison to industry standards to assist the agency in
developing service delivery goals.
ESCI will identify the current level of emergency services provided by the department and compare the
department’s performance to industry standards and best practices, such as the standards described by
the Insurance Services Office (ISO), National Fire Protection Association (NFPA), Center for Public Safety
Excellence (CPSE), and locally adopted performance objectives.
A review and discussion of existing response performance goals, if in place, will be provided matching the
nature and type of risks identified in the previous report sections. The performance goals shall be
discussed with consideration to:
* Resource Distribution — Initial attack (first due) resources for risk-specific intervention
* Resource Concentration — Effective response force assembly {apparatus and personnel), of the
initial resources necessary to stop the escalation of the emergency for each risk type
Task 4-B: Recommended Long-Term Strategy
ESCI will develop a recommended long-term option for resource deployment that will improve the
department’s level of service towards the identified performance objectives and targets. This may include,
but is not necessarily limited to, specific recommendations regarding:
e Any relocations of existing facilities
* General locations of future necessary fire stations
° Selection and deployment of apparatus by type
° Deployment of operations personnel
¢ Future administrative and support personnel
* Deployment special units or resources
ES Emergency Services Boe Cee . oo 1B
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