Fire Department Master Pian
Nashua, NH
Task 2-E: Personnel Management
The organization’s personnel management and human resource systems will be reviewed, focusing on:
e Human resources policies and handbooks
e Reports and recordkeeping
« Compensation
e Labor-management relationships and issues
* Certifications and licensing
* Disciplinary process
« Counseling services
° Application and recruitment processes
e Testing, measuring, and promotion processes
* Health and wellness programs
Task 2-F: Service Delivery and Performance
ESC! will review and make observations in areas specifically involved in, or affecting, service levels and
performance. Areas to be reviewed shall include, but not necessarily be limited to:
° Service Demand Study—
* Analysis and geographic display of current service demand by incident type and temporal
variation
e Resource Distribution Analysis—
» Overview of the current facility and apparatus deployment strategy, analyzed through
Geographical Information Systems software, with identification of service gaps and
redundancies
e Resource Concentration Study—
* Analysis of response time to achieve full effective response force
* Analysis of company and staff distribution as related to effective response force assembly
* Response Reliability Review—
= Analysis of current workload, including unit hour utilization of individual companies (to the
extent data is complete)
* Review of actual or estimated failure rates of individual companies (to the extent data is
complete)
« Analysis of call concurrency and impact on effective response force assembly
e Response Performance Summary—
« Analysis of actual system reflex time performance, analyzed by individual components (to
the extent data is available)
ESC Emergency Services 7 . , SO Oo bot? 1k
Consulting International . 14
