Finance Committee

Creative Bus Sales

Creative Bus Sales would like to thank you and congratulate you on the purchase of your recent
vehicle. Ve value your trust in our company and we will do our best to meet your expectations.
With over 38 years of listening to our customers’ needs and delivering vehicles within their budget
we are one of the nation’s largest dealerships. VVe have a dedicated nationwide network of Parts,
Service, Warranty, and Customer Care departments in which our primary objective is to ensure
that we continue to meet your expectations!

Creative Bus Sales

Sublet Warranty
The Team will process all Sublet Warranty from our Chino, CA, location.

Allocating more resources to track sublet vendors performance, quality
issues, and vehicle downtime.

Transit and Fleet Customers

Fleet and Transit warranty issues are often time-consuming and strain our
local resources. The Team now has two dedicated Fleet and Transit
Warranty Managers responsible for working with our most demanding
customers.

Escalation

Creative Bus Sales

Exhibit D
Creative Care & Warranty

Recently, we launched an initiative to improve customer service and
warranty operations. We developed the Creative Care team to enhance customer
relations and provide a better overall experience when working with Creative Bus
Sales.

Seller Service and Parts Support Data

-— Location of nearest Technical Service Representative to Agency
Name:
Address:
Telephone:
Describe technical services readily available from said representative:

- Location of nearest Parts Distribution Center to Agency:

- Name:
Address:
Telephone:
Describe the extent of parts available at said center:

-— Policy for delivery of parts and components to be purchased for service and maintenance:

— Regular method of shipment:
Cost to Agency:

36

NON-COLLUSION AFFIDAVIT

DELINQUENT PERSONAL PROPERTY STATEMENT

, hereby affirms under oath, pursuant to New Hampshire State
Code, that at the time the bid was submitted by_(company) was / was not (please circle one) charged with
delinquent personal property taxes on the General Tax List of Personal Property for Hillsborough County, New
Hampshire.

The undersigned [Contractor] certifies, to the best of his or her knowledge and belief, that:

Certification Regarding Debarment, Suspension,
Ineligibility and Voluntary Exclusion

- Lower Tier Covered Transaction

(1) The prospective lower tier participant certifies, by submission of this bid or proposal, that neither it
nor its "principals" [as defined at 49 CFR § 29.105(p)] is presently debarred, suspended, proposed
for debarment, declared ineligible, or voluntarily excluded from participation in this transaction by
any Federal department or agency.

Federal Motor Vehicle Safety Standards

The Proposer and (if selected) Seller shall submit (1) manufacturer's FMVSS self-certification sticker
information that the vehicle complies with relevant FMVSS or (2) manufacturer’s certified statement that the
contracted buses will not be subject to FMVSS regulations.

Company name:
Name of signer:
Title:

Authorized signature Date

31

BUY AMERICA CERTIFICATE OF COMPLIANCE WITH FTA
REQUIREMENTS FOR BUSES, OTHER ROLLING STOCK,
OR ASSOCIATED EQUIPMENT

(To be submitted with a bid or offer exceeding the small purchase threshold for Federal
assistance programs, currently set at $150,000.)

Certificate of Compliance

The bidder hereby certifies that it will comply with the requirements of 49 U.S.C.
Section 5323()(2)(C), Section 165(b)(3) of the Surface Transportation Assistance
Act of 1982, as amended, and the regulations of 49 CFR 661.11:

Date:

Signature: