Creative Bus Sales
Exhibit D
Creative Care & Warranty
Recently, we launched an initiative to improve customer service and
warranty operations. We developed the Creative Care team to enhance customer
relations and provide a better overall experience when working with Creative Bus
Sales.
Today, | am pleased to announce the development of the Creative Care
and Warranty Department. Stephen Boyce has accepted the position of
Customer Service and Warranty Manager. The objective is to support the
customer's buying experience and ensure a positive transition from sales to
service. The customer's experience will be improved by focusing on the following
tasks:
The Creative Care Team will focus on the following objectives:
After-Sale Support
The Creative Care Team will contact customers at the time of the order to
discuss order confirmation, training needs, point of contacts, confirm
delivery dates, and thank the customer for the order. The Team is now
utilizing a CRM specifically for the Warranty and Service Team.
Coordinate Post Sales Services & Support
The Customer Care Supervisor will work with sales, customers, and our
internal service and support teams to coordinate training and support as
necessary.
After-Delivery Support
Today, our Team is contacting customers post-delivery to ensure delivery
was successful. They gather feedback and provide to management as
necessary.
The Warranty Department has been restructured to provide a faster, more
comprehensive service for our customers. The objective is to streamline the
sublet warranty process and improve the claim processing and vendor approval
processes.
The Warranty Team will focus on the following goals to improve the customer's
experience:
Creative Bus Sales | 688.633.8380 | CreativeBusSales.com
14740 Ramona Ave. Chino, CA 91710
37
