Board of Aldermen 02-26-2019 Page 4
Given its second reading;
MOTION BY ALDERMAN TENCZA FOR FINAL PASSAGE OF R-19-110
MOTION CARRIED
Resolution R-19-110 declared duly adopted.
UNFINISHED BUSINESS — ORDINANCES — None
NEW BUSINESS — RESOLUTIONS
Board of Aldermen 02-26-2019 Page 3
NOMINATIONS, APPOINTMENTS AND ELECTIONS
The following Appointments by the Mayor were read into the record:
Board of Assessors
Mary Lou Blaisdell, Alternate (Reappointment) Term to Expire: April 24, 2021
32 Webster Street
Nashua, NH 03064
Cultural Connections Committee
Suzanne Harvey (New Appointment) Term to Expire: March 1, 2022
8 Crawford Lane
Nashua, NH 03063
Board of Aldermen 02-26-2019 Page 2
Senate, and Tracy Hall did as well. So, there was a good representation of Nashua as well as both of our
state senators did. We had a good representation of Nashua people at the committee where SB241 was
heard.
RESPONSE TO REMARKS OF THE MAYOR
Alderman Lopez
| was curious about the manner in which the audit would be dispersed. Is it going to be emailed, hard
copied, on the website if it is going to be on the website, the Civic Sounding Board?
A regular meeting of the Board of Aldermen was held Tuesday, February 26, 2019, at 7:30 p.m. in the
Aldermanic Chamber.
President Lori Wilshire presided; City Clerk Patricia D. Piecuch recorded.
Prayer was offered by City Clerk Patricia D. Piecuch; Alderman-at-Large Brandon Michael Laws led in
the Pledge to the Flag.
The roll call was taken with 12 members of the Board of Aldermen present; Alderman Gidge and Alderwoman
Mary Ann Melizzi-Golja were recorded absent.
Management Information System Data Flow Diagram
sJand]
samog Adulld
Va Wud
S19
*
{ie PL 78 JOd)
$909 JuneIsy
FAIRS Jas Ua7HD
O1dd 3M
dinyoo ] yoeas Aysadosg
Ego MAND
¥v
sun
sddy any
MOIAAID
fy
> suyupy
SpPudmusehins,
Supary
Oyu) fae
/ eeg wnesy svonduay
shunueeqy
swusad
Surppng
Oig S505Sy
ls ILA USE LY IVES] fA POPES [eee honed)
sloyadsuy
0} NOday MOAN bd
PIIUACIIY ION
28
What should your manager know that he or she currently doesn’t know?
If you were the manager here, what would you do differently?
How are customer complaints handled?
What’s the largest complaint category?
What’s being done about it?
Has the amount of complaints changed over time?
How are personnel trained in their roles in preventing complaints?
How are customers made aware of actions on their complaints?
27
Audit Interview Questions
What is your primary function within the department?
What are your primary objectives?
How (and who) are objectives determined? Do they change (time of year)?
How were you trained on objectives?
How is progress against these objectives measured?
What processes and/or tools are in place to help you these achieve objectives?
Is there evidence of progress?
How does data trends get analyzed?
How do employees communicate their improvement ideas?
Department-Level Organizational Chart
Division Director
John Griffin
Chief Assessor
Jon Duhamei
NSCS Aa ee Al Adminstrative Staff
Sele 4S eer lls Louise Brown
oleate ST) ella ela t ees a
Appraiser III Admin
rem Nahe Oataumaeeli ea
Commercial Dept. Coordinator
Appraiser III Booard of Asessor
Secretaty
Chel aan Ul ea iss
: : Lynn Cameron
Residential
Admin Specialist I|
Appraiser Il
Mike Mandile
Residential
Amanda Mazerolle
Appendix
1. Organizational Chart
2. Organizational Interview Questions
3. Software Application Diagram
24
Respectfully Submitted,
orf caitin Chief Firdncial Officer
Kimberly Kleinet-Chief of Staff
23
