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Meeting Description
Document Type
Meeting Date
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50
What should your manager know that he or she currently doesn’t know?
If you were the manager here, what would you do differently?
How are customer complaints handled?
What’s the largest complaint category?
What’s being done about it?
Has the amount of complaints changed over time?
How are personnel trained in their roles in preventing complaints?
How are customers made aware of actions on their complaints?
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